Tru By Hilton Wilmington

Hotels
•
Tru by Hilton
9 (427 reviews)
5001 Market St , Wilmington , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Facilities for disabled guests
Wheelchair accessible
Front desk (limited hours)
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Review Highlights

Pros:
Great staff
Comfortable rooms
Excellent amenities
Convenient location
Cons:
Mediocre breakfast
Room coffee maker missing
Bad smell in some areas

Categories

Cleanliness
8.89
Rooms were clean, but there were mentions of bad smells in the hallway.
Service
9.86
Staff was amazing and went out of their way to help guests.
Location
9.4
Great location with easy access to local restaurants.
Room Quality
8.85
Rooms comfortable but lacked some amenities like a microwave and coffee maker.
Amenities
9.38
Great amenities including a pool and laundry room.
Value for Money
8.84
Good value but some guests felt it was a bit expensive for what they received.
Food and Beverage
7.39
Breakfast options were mediocre and could improve.
Overall Experience
9.36
Generally a delightful stay with few complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:22

Property Description

Modern Accommodations
Tru By Hilton Wilmington offers stylish and air-conditioned rooms with private bathrooms, ensuring a comfortable stay for all guests. Each unit is equipped with a TV and complimentary toiletries, providing a touch of luxury during your visit.

Convenient Location
Located just a short distance from popular attractions like USS North Carolina and Bellamy Mansion Museum, our hotel is the perfect base for exploring Wilmington. With easy access to Carolina Beach Boardwalk and other key landmarks, you'll never be far from the action.

Exceptional Service
Our dedicated staff at Tru By Hilton Wilmington are committed to ensuring your needs are met promptly and efficiently. From offering guidance at the reception to providing top-notch hospitality, we strive to make your stay memorable.

Book your stay at Tru By Hilton Wilmington now to experience the perfect blend of comfort, convenience, and exceptional service.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ILM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 427 reviews
Cleanliness: 8.89
Service: 9.86
Location: 9.4
Room Quality: 8.85
Amenities: 9.38
Value for Money: 8.84
Food and Beverage: 7.39
Overall Experience: 9.36
C
Charita • family_with_children • us
9
Pros:

Very nice, great price & location! We definitely stay here again!

2026-02-12 • via Nuitee
T
Thomas • family_with_children • us
8
2026-02-12 • via Nuitee
J
June • couple • us
9
Staff very nice, good spot to get to airport
Pros:

Location and amenities

Cons:

Shower had black mold

2026-02-10 • via Nuitee
K
Kasey • family_with_children • us
10
2026-02-09 • via Nuitee
J
James • couple • us
10
First Tru visit.
Pros:

Very friendly staff and clean room.

Cons:

Was expecting stronger water pressure in the shower but may have been low due to busy time in the morning. Still adequate.

2026-02-08 • via Nuitee
V
Vanessa Whittleton • solo_traveller • us
8
Other than the heating and air unit my stay was nice
Pros:

The breakfast was good and the attend was very nice.

Cons:

I didn't like the fact that when I changed my arrival date with booking and called the hotel the employee didn't change it in the system when I arrived. The person checking me in did have any knowledge of the change because of the person the night before. The heating and air unit in my room was HORRIBLE. It runs really LOUD and I didn't get any sleep. I was in town for an interview and my rest was inadequate!

2026-01-29 • via Nuitee
A
Andrew • solo_traveller • us
10
Nice staff…. Quite & clean rooms and affordable
2026-01-27 • via Nuitee
M
McAninch • solo_traveller • us
10
2026-01-20 • via Nuitee
K
Kee • couple • us
10
Very nice and clean
Pros:

It very clean hotel

2026-01-20 • via Nuitee
B
Barbara • couple • us
10
We enjoyed our stay with no complaints and would recommend this location.
Pros:

Parking was great. Good size spots with easy access to building. Part of our group, with a separate room, was able to park with a trailer attached.

Cons:

Breakfast spread was so-so. Fresh vanilla yoghurt was delicious, especially with cherry pie filling combined with it! Muffins were not at all tasty. Pancakes yummy. Coffee great plus great tea company.

2026-01-20 • via Nuitee
D
Douglas • solo_traveller • us
10
Comfortable and good value
2026-01-20 • via Nuitee
L
Loury • couple • us
8
It was very clean , smelled nice and comfortable
Pros:

Very clean staff very polite

Cons:

Nothing

2026-01-20 • via Nuitee
S
Samual • couple • us
9
Was a nice enjoyable stay!
Pros:

The pool was awesome! And I loved the outdoor seating. Was enjoyable to sit out around the pool.

Cons:

In our room the air conditioner wasn’t working properly. And we were on the main floor and it was so loud when people were out talking in lobby/hallway.

2026-01-19 • via Nuitee
L
Lara • couple • us
6
Pros:

The breakfast was enjoyable with a good variety of options including pancakes and cereals. The staff were friendly and welcoming. We appreciated the convenient 12 PM checkout time.

Cons:

The cleanliness of the room was disappointing—used towels from the previous guest were still in the bathroom, and there was visible hair left behind. Although we reserved a king room, we were given a room with two queen beds instead. Additionally, during breakfast, the coffee ran out and was not refilled.

2026-01-19 • via Nuitee
C
Christian • solo_traveller • us
9
2026-01-19 • via Nuitee
M
Margaret • solo_traveller • us
10
Absolute Relaxing, Enjoyable Experience!
Pros:

Brand new facility, less than one year old, very nice! All encounters with any of your service staff were excellent!! All friendly, helpful, professional, polite, quick to assist, and respectful. I would definitely like to return to your Tru by Hilton hotels! Wonderful and relaxing experience!

Cons:

Hmmmmm. No complaints, really.
Hair dryer was not in the room.... Had trouble opening the horizontal window blinds...

BUT these incidentals were immediately rectified, fast service! Great!

2026-01-19 • via Nuitee
T
Tina • family_with_children • us
10
Pros:

Great location

2026-01-19 • via Nuitee
M
Montez • family_with_children • us
10
Excellent
Pros:

Clean rooms, great customer service, amenities.

Cons:

No Complaints

2026-01-19 • via Nuitee
I
Isis • family_with_children • us
10
I love my stay, my room was neat and clean.
Pros:

The property was really nice and cleans super high quality 4/5 star

Cons:

The pancake machine was not working properly may be get a replacement or a different one

2026-01-19 • via Nuitee
G
Garcia • family_with_children • us
3
Was a great stay minus another guest assigning/entering our room and being locked out of the room.
Pros:

The room I was assigned to, key did not work and I got locked out. Brought it to their attention told it was resolved. Left to go to dinner got back into the room, left to sit at the bar then unable to get in.
They decided to transfer me to a different room. Everything was good until the next day another guest was assigned that same room and opened the door while I was in the room. The whole two day the room above me guest banged, jump and stomped on the floor the whole time. Reported it to the front desk might as well I didn’t, nothing happened.

Cons:

I would like some credit back for the inconvenience. I would like to stay there again as my daughter is in college and we do go up often. I’ve tried other hotels there and so far this one is the best so far and planning to stay there in the near future just that I will not choose the 1st floor again.

2026-01-19 • via Nuitee