Tru By Hilton Wilmington

Hotels
•
Tru by Hilton
8.8 (383 reviews)
5001 Market St , Wilmington , US
+1 910-202-8292

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms (many mentions)
Polite, friendly staff
Great location, close to amenities
Comfortable beds (many guests)
Nice, clean pool
Good parking / convenient
Solid breakfast for some guests
Easy/pleasant check-in and check-out
Accommodating staff and amenities
Property feels new and well-kept by some
Cons:
Unclean rooms reported (stained linens, hair in shower)
Lobby smelled bad / stale urine reported
Thermostat/AC failures and uncomfortable temperatures
Water temperature/pressure problems
Small / cramped rooms
Mattress too hard for some guests
Pool sometimes out of service
Breakfast limited or low quality for some (watery coffee, poor eggs)
No in-room microwave or coffee in some rooms
A few guests strongly dissatisfied and requested refunds

Categories

Cleanliness
6
Mixed signals: many guests praised cleanliness of rooms and pool area, but multiple serious complaints (stained bed linen, hair in shower, rooms not cleaned, lobby odors) lower this score.
Service
10
Generally strong: staff repeatedly described as polite, friendly and helpful; some front-desk/resolution issues reported in isolated incidents, but overall staff interactions are a consistent positive.
Location
10
Frequently noted as convenient and close to amenities and attractions; many guests highlighted the good location and easy parking.
Room Quality
7.4
Rooms are described as clean and comfortable by many, but several guests noted small rooms, hard mattress, thermostat/AC failures, and occasional water pressure/temperature problems.
Amenities
10
Pool, parking and general amenities are commonly praised; pool cleanliness and range of amenities are positives, though there are reports of the pool being out of service at times.
Value for Money
8.6
Mixed: many guests felt the stay was worthwhile (clean, convenient, good service), while a few had severe negative experiences and called for refunds, producing a somewhat elevated but cautious score.
Food and Beverage
8.4
Breakfast receives mixed feedback: some guests called it 'solid' or 'perfect', while others complained about watered-down coffee, limited choices, and poor-quality ready-made eggs; no in-room coffee/microwave noted.
Overall Experience
10
Overall impression trends positive for most guests (clean, friendly staff, convenient location), but a minority of severe negative stays (unclean rooms, maintenance failures) create inconsistency across stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Modern Accommodations
Tru By Hilton Wilmington offers stylish and air-conditioned rooms with private bathrooms, ensuring a comfortable stay for all guests. Each unit is equipped with a TV and complimentary toiletries, providing a touch of luxury during your visit.

Convenient Location
Located just a short distance from popular attractions like USS North Carolina and Bellamy Mansion Museum, our hotel is the perfect base for exploring Wilmington. With easy access to Carolina Beach Boardwalk and other key landmarks, you'll never be far from the action.

Exceptional Service
Our dedicated staff at Tru By Hilton Wilmington are committed to ensuring your needs are met promptly and efficiently. From offering guidance at the reception to providing top-notch hospitality, we strive to make your stay memorable.

Book your stay at Tru By Hilton Wilmington now to experience the perfect blend of comfort, convenience, and exceptional service.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ILM

Location

Guest Reviews

8.8
Based on 383 reviews
Cleanliness: 6
Service: 10
Location: 10
Room Quality: 7.4
Amenities: 10
Value for Money: 8.6
Food and Beverage: 8.4
Overall Experience: 10
M
Maddison • solo_traveller • us
10
2026-10-31 • via Nuitee
J
Jessica • couple • us
10
We really enjoyed our stay great check in and check out times and great overall experience!
Pros:

Breakfast was solid, clean breakfast room, staff was polite and friendly. Rooms were small but clean and nice.

Cons:

Shelf in bathroom shower would have been nice or somewhere to hang a towel outside shower.

2026-10-28 • via Nuitee
D
Debbie • couple • us
9
2026-10-22 • via Nuitee
K
Kimberly • solo_traveller • us
10
2026-10-15 • via Nuitee
B
Brandi • solo_traveller • us
7
Overall, it was a brief, but good stay.
Pros:

The staff was very friendly and the room was clean.

Cons:

I didn't like that there was no in-room microwave.

2026-10-13 • via Nuitee
D
Don • family_with_children • us
1
2026-10-07 • via Nuitee
P
Paul • couple • us
8
2026-09-19 • via Nuitee
M
MOORE • solo_traveller • us
8
ok
2026-09-18 • via Nuitee
A
Antoine • couple • us
9
Awesome brand, consistently great service, and youthful!
Pros:

Always clean and in a great location

Cons:

No coffee in the room

2026-09-16 • via Nuitee
J
Jayne • couple • us
10
2026-09-09 • via Nuitee
D
Dempsey • couple • us
10
I will be back
Pros:

Good customer service

Cons:

Everything was good

2026-08-29 • via Nuitee
A
Ashley • solo_traveller • us
9
Pros:

My kiddos loved that there was a nice, clean pool to swim in. The room was nice and clean. The beds were comfortable. We were close to just about everything. So the location was nice.

Cons:

The only thing I didn't like was the 1st floor/hotel lobby smelled a little weird to me.

2026-08-27 • via Nuitee
R
rincon pulgar • extended_group • us
1
Never stay again
Pros:

Nothing

Cons:

I do not recommend it. We stayed for four days, and the room was never cleaned. The thermostat didn't work, so the room was always freezing cold. The water system was faulty, too; only extremely hot water came out—never cold water. The pool was out of commission most of the time because it took too long to balance the chemicals after the rain stopped. Breakfast was always the same and very limited. If I could wish for anything, it would be a refund; this hotel is a rip-off.

2026-08-25 • via Nuitee
D
Darelys • family_with_children • us
10
Excelente
Pros:

La picsina, limpieza, y personal

Cons:

La habitación era incómoda muy pequeña

2026-08-20 • via Nuitee
C
Cassandra • family_with_children • us
10
Fun, relaxing, comfortable, clean, and convenient!
Pros:

So clean, staff wonderful, breakfast was perfect, so many great amenities . We will be back everytime we come to the area. Thank you for our amazing stay!

Cons:

There is literally NOTHING that I did not like!!

2026-08-16 • via Nuitee
W
willie • solo_traveller • us
10
2026-08-14 • via Nuitee
W
willie • solo_traveller • us
10
2026-08-14 • via Nuitee
C
Carolyn • couple • us
8
Cons:

Mattress was too hard.

2026-08-12 • via Nuitee
J
Jennifer • family_with_children • us
9
2026-08-11 • via Nuitee
L
Lisa • solo_traveller • us
10
2026-08-10 • via Nuitee