DoubleTree by Hilton Orlando East - UCF Area

It was good breakfast.

5 out of 5 stars WITHOUT QUESTION for all the event staff here (Ari, Max, Annette — you guys are amazing!) — alas, my actual overnight stay (although comfortable and quiet enough) left a lot to be desired.

This was my first time staying at this hotel, which I chose because we were hosting an event in a meeting room that same day. I received an email, and then also saw in the Hilton app, that I had been upgraded to a “Pure” room, which sounded pretty fancy, but which was also a brand new concept for me.

When I arrived, check-in was easy enough and my room was ready early (thank you!). However, I really couldn’t tell any major differences between this “Pure” room and any other Hilton room I’ve ever stayed in … except the room had a portable air purifier (which was so horribly loud I ended up turning it off) and the room actually smelt horrible (I couldn’t tell if it was a musty smell, the plant-based cleaning products they use in the Pure rooms, or something else). The hallways smelled much better! The air-con in my room was also excessively loud and it only seemed to have one fan speed.

I also couldn’t get the Wi-Fi to work at all during my stay — when I messaged the front desk for assistance, they were very quick to respond (for which I was grateful!). However, staff requested I go downstairs to have my device “looked at”, which was incredibly inconvenient and I never did manage to get the Wi-Fi to work once during my stay.

The hotel itself is also definitely more run down (see photos) than many others I have stayed in recently, though I did like the modern common spaces :)

I requested a late check-out — which they kindly granted (30 mins) — but when I tried to get back into my room before the actual (normal) checkout time, I discovered I’d been locked out — very frustrating. I had to go all the way down to the front desk to get my key fixed. They then asked for ID (for which I am always grateful), but my ID was locked in my room!

Alas, I also didn’t find this location overly conducive (lots of construction happening nearby, for starters), and I probably wouldn’t stay here again … I much prefer Homewood Suites and Home2 Suites — and will stick with those next time.

Great location if doing anything associated with the UCF campus. Front desk staff was very friendly, check in was quick and smooth. Room was very well appointed, well maintained, clean, and smelled good. AC probably needs an upgrade, it was a little older and a little louder than today's current systems - but overall did a great job maintaining temperature in the room. Overall very positive experience with the hotel, definitely give it positive marks!

Mostly positive. A fairly sizable stain on the sitting chair that may like to be either changed out or professionally cleaned.
And the large diffuser above the entry way was condensating which has left a wet spot on the carpeting at the entrance to the bathroom.
I realize the outside air temp. was freezing and the system may "sweat" more though there should be a drain pan system that prevents potential moisture issues.
Thanks! Tim

Gabriela was our server this weekend and she was incredible. I have been a Diamond member for years. I have never had service like hers. She was amazing!

Location and chocolate cookies. Kitchen was great.

I love everything ! No complaints

Loved the views and cleanliness

Room comfort excelled! Great restaurant and bar!

I like the Attention we received when we walked in. I also liked that they had cucumber water in the front.

Breakfast was good, decent menu options. Staff was very friendly and helpful. .