HS HOTSSON Hotel Acapulco

Hotels
•
HS Hotsson
8.6 (1611 reviews)
Avenida Costera Miguel Aleman No. 1803 , Acapulco , mx

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location and proximity to beach
Friendly, attentive staff and good service
Nice pools and beachfront facilities
Clean and comfortable villas reported by several guests
Good beds and ocean views
Convenient location with nearby amenities
Family-friendly atmosphere
Well-equipped rooms in many reports
Cons:
Inconsistent cleanliness: dirty pools, room odors, and aged bathrooms
Extra charges / towel deposit and complicated towel procedures
Limited buffet options and perceived high food prices
Some rooms old or with worn/poor bedding and broken fixtures
Reception/check-in errors or unfriendly experiences for some guests
Pool crowding at times
Noise reported by some guests
Extra-cost amenities (e.g., jacuzzi) and unexpected charges

Categories

Cleanliness
7.8
Mixed reports: several mentions of dirty pools, unpleasant odors in rooms and closets, and worn/unclean bathrooms, though some guests praised clean villas and pool areas. Overall cleanliness below expectation.
Service
9.7
Generally very positive: multiple comments highlight friendly, attentive staff and good treatment; a few notes about unwelcoming reception or check-in errors, but overall service is a strong point.
Location
9.9
Consistently praised for excellent location, proximity to beach and local amenities, and ocean views — one of the strongest positives across reviews.
Room Quality
7.8
Mixed: some guests found rooms and villas comfortable and well equipped, others reported old rooms, wrinkled/poor bedding, broken fixtures and incorrect room assignments — room quality somewhat below ideal.
Amenities
9.1
Amenities (pools, beach area, installations) are frequently noted positively and suitable for families; however, issues reported with pool crowding, towel access procedure/deposits and occasional cleanliness.
Value for Money
7.5
Concerns about extra charges (towel deposit, paid jacuzzi areas), comments that all-inclusive or buffet offerings are not worth the cost; overall value perceived as below average by several guests.
Food and Beverage
7.5
Multiple mentions of limited buffet choices and high prices; requests for more meal/buffet options. Food offering seen as an area needing improvement.
Overall Experience
9.5
Despite some cleanliness and food/value issues, many guests state they would return, praising staff, location, pools and general vacation suitability — overall experience strongly positive for most.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 13:34

Property Description

Beachfront Paradise with Luxurious Amenities

Ocean Views and Relaxation: Indulge in stunning ocean views from most rooms and unwind by one of the 4 outdoor swimming pools.

Culinary Delights and Entertainment: Savor Mexican and international cuisine at the hotel's restaurants, enjoy snacks and drinks at the poolside bar, and groove to live music at the Lobby Bar on weekends.

Convenience and Services: Benefit from amenities like a fitness center, tour desk, and currency exchange. Plus, enjoy the convenience of baby-sitting and grocery shopping services during your stay.

Experience luxury and comfort at HS HOTSSON Smart Acapulco - Book now for a memorable beachfront getaway!

Important information:

Policies for the entrance to the Villas:
- As a Guarantee of Amenities/Utilities, a deposit of $5000 pesos (cash or Credit Card) is requested which are refundable upon departure.
- Ice boxes, food and beverages are not allowed in the common areas of the Villas and the Hotel.
- The use of coolers and horns in common areas of the Villas and Hotel is not allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ACA

Location

Guest Reviews

8.6
Based on 1611 reviews
Cleanliness: 7.8
Service: 9.7
Location: 9.9
Room Quality: 7.8
Amenities: 9.1
Value for Money: 7.5
Food and Beverage: 7.5
Overall Experience: 9.5
E
Emilio • couple • mx
6
Not worth the money, two stars, no more
Pros:

The attention of all the personal was great.
The room was cleaned correctly

Cons:

Old rooms, old facilities in general not very well taken care of. The bathroom smelled like a sewer
The food was bland in general.
At night we couldn’t sleep because of the music in front of the lobby.

2026-08-22 • via Nuitee
B
berenice • family_with_children • mx
8
Excelente ubicación justo en la playa.
Pros:

Ubicación genial en la playa. Vista hermosa de la bahía. La playa está limpia y se tienen suficientes camastros en playa y alberca. La alberca muy animada con juegos para los huéspedes y buena temperatura.

Cons:

El depósito por toallas que se pide al llegar. No nos pusieron pulsera al inicio, lo que hizo que el personal de vigilancia nos regresara como si fuéramos personas que no estábamos alojadas. La primera habitación asignada olía muy mal a caño. Lo bueno es que nos cambiaron rápidamente.

2026-08-22 • via Nuitee
B
Belén • solo_traveller • mx
9
2026-08-22 • via Nuitee
L
Leonardo • solo_traveller • mx
9
2026-08-21 • via Nuitee
L
Lorena • solo_traveller • mx
10
Pros:

Todo excelente.

2026-08-20 • via Nuitee
H
Huerta Perez • solo_traveller • mx
10
Pros:

La amabilidad del personal y las actividades

Cons:

El precio de las bebidas alto

2026-08-20 • via Nuitee
L
Lorena • solo_traveller • mx
10
2026-08-20 • via Nuitee
G
GARCIA TENORIO • solo_traveller • mx
9
Pros:

La vista

Cons:

Que los restaurantes, no pudimos ingresar a todos

2026-08-19 • via Nuitee
J
Jenaro • solo_traveller • mx
10
Pros:

En general todo bien.

Cons:

Nada.

2026-08-18 • via Nuitee
S
Sofia Ramirez Pérez • solo_traveller • mx
10
2026-08-18 • via Nuitee
R
Ramirez • solo_traveller • mx
8
Pros:

La ubicación

Cons:

Inmobiliaria un poco antiguo, no tiene frigo bar, olía mucho a caño. Por el precioso pueden mejorar y nodernizar

2026-08-16 • via Nuitee
I
Ismael • solo_traveller • mx
8
Pros:

La ubicación es buena. El servicio de el aseo de la habitación fue muy tardado así como el tiempo de entrega a la llegada

Cons:

Las bebidas les falta calidad y algunos alimentos

2026-08-16 • via Nuitee
J
Jazmin • solo_traveller • mx
9
Pros:

Amo la ubicación las instalaciones, las albercas, pero deberían tener un poco mas privada la playa

Cons:

El personal encargado del bar en las noches, casi nos corre del bar empezó a apagar todo, y diciendo que no podemos estar ahi.
Es molesto que no dejen disfrutar
La comida muy sencilla pero bien

2026-08-15 • via Nuitee
C
Carlos • solo_traveller • mx
9
Pros:

La atención de la recepción, fueron muy amables y rápido el registro

Cons:

Solo que en el baño salía el aroma feo de la tubería

2026-08-15 • via Nuitee
A
Alejandra • solo_traveller • mx
9
Pros:

Lo céntrico

Cons:

El baño del cuarto, un poco sucio

2026-08-15 • via Nuitee
J
Jesus Adan • extended_group • mx
8
Cons:

El personal que trabaja en este hotel es poco amable...

2026-08-14 • via Nuitee
K
Kendy • solo_traveller • mx
10
Confort y hermoso
Pros:

Las albercas son hermosas todo esta lindo

Cons:

Que al entrar al cuarto oliera como humedad y no era la habitación que me habian asignado aqui en booking y se veia una y al llegar alla era otra también que no había hielos debería de haber un frigobar 🤩de ahí en fuera todo excelente

2026-08-14 • via Nuitee
J
JUAN GABRIEL • solo_traveller • mx
9
Muy recomendable!!!
Pros:

Las habitaciones, muy amplias y la vista muy bella con amplios balcones . El trato del personal muy amable. Hubo una confusión con las camas pero lo resolvieron muy bien . En general muy recomendable!!! La comida buena . Volvería

Cons:

No deberían de cobrar el jacuzzi , por lo mismo nadie lo utiliza. Pequeños detalles como café sin costo se apreciarían mucho ... En general muy bien

2026-08-13 • via Nuitee
P
Ponce • solo_traveller • mx
10
Pros:

La seguridad del lugar y la amabilidad del personal

Cons:

El costo extra del estacionamiento

2026-08-13 • via Nuitee
B
Brenda Miriam • solo_traveller • mx
1
Brenda
Pros:

La limpieza y comodidad de las habitaciones

Cons:

Muy mal servicio en el área de camastro, casi te quitan el camastro, de una forma bastante grosera te dicen ya los tienen que guardar, exigiendo retires tus pertenencias de forma inmediata.
Terrible el servicio para ser un hotel de 5 estrellas.

2026-08-12 • via Nuitee