Quality Inn & Suites Orlando / Winter Park

The check in was great, friendly people at the desk. Had trouble with the key. I left my glasses in the cab or airport and couldn't see the tiny arrow to slot it correctly. They were so good to me before during and after the many times we tried several keys. I stayed overnight and had to leave the next morning to meet my mother so I didn't speak of the key or the wet carpet and musty smell. Someone had left the window open and it rained in. They were gracious and gave me a nice room when I returned. It was also determined that the key card receptacle on the door had a low battery. I didn't see any roaches at all and it was basically clean for a Florida hotel that has seen tropical weather. The breakfast bar was sufficient and coffee and hot tea are available all day. I booked on Expedia and got a great rate and when I had to leave for the airport three days early because of the hurricane I was able to have the balance returned to my card that day.

Hotel smelled really bad when I walked in. I thought maybe something was wrong.In the front lobby. I went up The elevator and the lights on the elevator didn't work. So I wasn't sure if it was going to operate like it should. When I got to the fourth floor it smelled like weed. I opened my room and it smelled like mold, stale cigarettes. I called the front desk to complain and they said they would let the assistant manager know. Then I took a shower and after my shower with no hot water, I discovered that I had a wad of hair on my toe, not two or three hairs, but like thirty. Ewww. Call the front desk again same response. The bed seemed clean and was comfortable. The air conditioning worked great. There was a small fridge in the room and a microwave. I did not use, did not check them. No water pressure at all. Carpet seem dirty, dilapidated walls were bubbling underneath the paint. Not sure how they can keep a franchised called quality when there was absolutely no quality about it. I didn't want to stay a second night, but I had to. Don't do it, stay away, beware, beware beware. Breakfast was terrible, cereal watered down milk and water down juice, stale donuts.

I don't even know what to say. This place should not be open at all. My boyfriend found bugs in our bed and a bunch of our outlets didn't work. They let us switch rooms, but we ended up just going back to our original room because the bathroom in the new room looked like a crime scene. There wasn't even a shower curtain. It wasn't until we checked out (a full night early, we literally left at around 3am because we were that grossed out) that my boyfriend told me he'd also seen black mold in our bathroom. I didn't even bother complaining to the staff because, honestly, they've probably heard it all before and they can't do anything to fix the place. The owners/managers are the ones at fault.

This property is past its prime, run down, and should be torn down. You can paint a pig, but to retrofit it into a Holiday Inn Express I think Choice Hotels should reconsider.

Nice staffs

For a cheap overnight stay I was beyond impressed!! Room had a microwave AND fridge which is hard to find in more expensive hotels nowadays! Room was very large, spotless, and the bed was very comfortable. Will absolutely stay here again!

The property is too old

La instalacion sucia, el area con muchas personas tomando por los alrededores, mucho ruido de musica, la habitacion muy sucia el aire acondicionado sucio. Tuvimos que irnos y rentar en otro lugar, no lo recomiendo para nada.

Spend one night there woke up with Mark on my body told dad bedbugs. They told me to refuse to switch my room. Worst service ever. Good luck to anyone else.

This was once a grand property...about 20 years ago. It is worn, shabby, and beaten.
The room itself was minimally clean, sheets appeared clean enough,and there was hot water. Thats it.

Rooms were clean. Staff was friendly. Building is dated and location is urban which was unknown to me prior.

Staff should be in uniform.Maybe it was kind of unsafe looking in some of the rooms had no locks on the doors and most of the second floor was vacant and yet they gave me a room but two minus eight and eleven year olds to stay there I had to go back and ask them for another room

This stay was not the best I have booked with Hotels. Com
I booked 2 rooms but there was only 1 reserved by Hotels.com
The Hotel was helpful with booking another room, but should not have had to accommodate us.

The room was clean and big, the bed super comfy. The stadf very polite. Yummy breakfast too.
My only complaint is i was unaware of the $100 deposit.

Pool area needs to be cleaned, overall everything else was Good! Will be booking in the future.

I found a roach in my room, the lamp wasn't working and didnt have light and even we spoke with the front desk and never took care of it, the check out suppost to be at 11am but the girl who cleans the hotel was knocking at 1020am saying i need to clean this room. I was like hell no .. wait until 11am then at 10:40 she knocked again and was mad now but i tokd her it suppost to be at 11am so stop and she left to the first floor

The best

The rooms are so darknees

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holes in wall of bathroom fridge broken hallway smells like mold...on checkout i messed up i left a bag with a bunch of cash and there was a maid down the hall....she did let me know i left it but she helped herself to a hundred dollars i had to scramble to get to atm to still purchase inventory for my store manager could care less