Facilities

Proposal/romance packages available
Express check-out
Free WiFi
Express check-in/check-out
Concierge service
Wheelchair accessible
Front desk (limited hours)
Express check-out
Smoke-free property
Tours/ticket assistance
See all facilities

Review Highlights

Pros:
Good value for money
Friendly staff
Cons:
Noise from other guests
Temperature regulation issues

Categories

Cleanliness
6.91
Some concerns about cleanliness due to noise from other guest rooms and maintenance issues.
Service
8.38
Staff was friendly and attentive.
Location
7.92
Conveniently located near stores and restaurants.
Room Quality
7.37
The bed was comfortable, but there were issues with temperature regulation.
Amenities
7.4
Some outdoor amenities needed maintenance.
Value for Money
7.86
Good value for money based on comfortable stay.
Food and Beverage
7.51
Not mentioned.
Overall Experience
7.48
Mixed experience; would opt for this location again despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 20:26

Property Description

Outdoor Pool and Poolside Bar:
Enjoy a refreshing dip in the outdoor pool and sip on your favorite drink from the poolside bar, perfect for relaxation under the sun.

Concierge Services and Airport Shuttle:
Experience convenience with concierge services to assist you and avail the roundtrip airport shuttle, ensuring a stress-free journey to and from the hotel.

Smart TVs and Free WiFi:
Feel at home in the modern air-conditioned rooms equipped with Smart televisions and stay connected with complimentary wireless internet access, providing entertainment at your fingertips.

Book your stay at Casa Maraf Hotel Boutique - Adults Only in Cancun to indulge in luxury and convenience near Chac Mool Beach.

Important information:

  • Guests under 18 years old are not permitted at this adults-only property.
  • No pets and no service animals are allowed at this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

7.6
Based on 114 reviews
Cleanliness: 6.91
Service: 8.38
Location: 7.92
Room Quality: 7.37
Amenities: 7.4
Value for Money: 7.86
Food and Beverage: 7.51
Overall Experience: 7.48
J
Jean Jacques partner
8
Pros:

Good value for money.
It was a bit tricky trying to find the people in charge of the property but in the end we managed

2025-10-11 via Nuitee
M
Mich
8
Pros:

Un lugar cómodo y amplio. Excelente atencion del personal

2025-09-13 via Nuitee
I
Ivan family
2
Pros:

Llegamos a la propiedad, y no había nadie, nos comunicamos al teléfono de contacto, primero contestó una persona que dijo desconocer de ser un hotel, posteriormente no contestó nuevamente, tuvimos que conseguir otro hospedaje en ese momento, pésimo que la aplicación expedia se preste a promocionar lugares que mientan y no existan, y se laven las manos cuando uno hace una aclaración

2025-08-20 via Nuitee
K
Keith
8
Great little hotel.
Pros:

The bed was very comfortable and everything was very clean. There was a lot of noise from the other guest rooms. The mini split in the bedroom worked really well. Unfortunately, the rest of the unit depended on that unit too, so the bedroom was always colder than the rest. Some outdoor things needed maintenance too. It was an easy walk to convenience stores and a few little restaurants. The staff was really friendly. I would have liked to have stayed longer and will opt for this location again if I can.

2025-08-13 via Nuitee
A
Alberto partner
10
Pros:

Muy agradable y excelente ubicación

2025-07-15 via Nuitee
W
Wilson
8
Could be better but not bad.
Pros:

Ok so overall 3.5/5. I arrived and my room wasn’t available. They actually told me it shouldn’t have been available to book because the A/C didn’t work in the room. So they put me in a different room. They were initially trying to charge me the same price even though the room I booked was a bigger suite. The next day they fixed the A/C so we moved to the bigger suite. Also there was a in room jacuzzi that they didn’t tell me wasn’t working until I arrived. I Was still charged full price though
It was very quiet and other than the cars in front of the hotel, you would never know there were other guests.
They don’t supply small bathing towels or medium face towels so bring your own or stack up on the big ones they do provide (also pool towels)
Nobody used the pools but we did. It was cleaned each day. The outside bar is closed. It’s actually not a bar at all. Just a bar structure not a bar service . Hope that makes sense and they didn’t tell us that until we got there.
The Hotel is in the hotel zone so it’s close to everything. There are a few shopping and food places close by as well. Bed was comfortable, room temperature was great.
Lastly, The water pressure for the showers (both rooms) isn’t great at all.

2025-07-14 via Nuitee
X
Xiomara
8
Pros:

Baño requiere reparación total

2025-07-09 via Nuitee
F
Ferdinand
10
Pros:

Everything excellent

2025-06-25 via Nuitee
A
Angella partner
8
Pros:

The place was clean! There is a mini mart near the hotel and a few decently priced restaurants. There was a lot of space in the room. There is a door to the bathroom (I couldn’t tell in the pictures and was worried about this). The bed is just ok. Overall, we enjoyed staying here!

2025-06-24 via Nuitee
I
Isabel
10
Pros:

Lugar tranquilo y seguro el personal super atento ☺️

2025-06-22 via Nuitee
J
Jeannen partner
10
Pros:

My go to stay every time I go to Cancun. Plutarco is amazing and always super helpful. This site is very close to the nightlife but far enough you can sleep with a quiet environment.

2025-06-14 via Nuitee
L
Leonardo partner
8
Pros:

Nice place ( room, swimming pool). The staff offers coffee in the morning but we only have one morning of four. Very quiet. Watch yout things in the fridge, they could disappear...

2025-05-30 via Nuitee
K
Keely Michelle partner
10
Pros:

I love that each room is themed after different stones. The place was quaint and quiet, nestled in a neighborhood but with easy walking access to the main street where the bus could be taken. There are several restaurants and small shops nearby, including a pharmacy. I always felt safe. The pool is smaller and half covered but it was still a chill spot to hang out. The people who work there are so kind and friendly. They also offer use of their kitchen and have more amenities than they list.

2025-05-12 via Nuitee
G
Gabriela friends
10
Pros:

This is a great place to stay is a 15 min walk from the clubs and beaches

2025-05-09 via Nuitee
E
EVERALDO DOS
8
Pros:

Bom custo x benefício

2025-05-08 via Nuitee
O
Oscar
8
Aceptable
Pros:

Una propiedad con una bonita ubicación.. con servicios modestos pero según lo que uno requiere... Si bien no es nada extraordinario cumple con lo necesario para estar unos días en movimiento y en tránsito hacia . diferentes lugares. Falló el aire acondicionado y nos cambiaron de habitación lo cual estuvo bien... Un pequeño detalle es que el baño de la habitación no tenía puerta y la privacidad siempre es importante en esta área

2025-04-20 via Nuitee
D
Danylo partner
8
Pros:

It was pretty good. But I guess seagull stole my swimming shorts

2025-04-19 via Nuitee
C
C3380YLmicha_m Solo travel
2
Avoid, scammers!!!!
Pros:

Avoid it if you don’t want to ruin your vacation. I booked a room on Booking and paid in advance for the entire stay. When I arrived, it turned out they didn’t have my reservation and there was no room available at the hotel. So, after an 18-hour journey with two heavy suitcases in a foreign country, I had to look for a new hotel. I do not recommend these scammers

2025-03-11 via Tripadvisor
E
Erika partner
2
Pros:

Nos quedamos 3 noches y nunca tuvimos internet ni televisión no habia agua para bañarse ni papel para el baño y no limpiaban la habitación, muy mal servicio en todo no lo recomiendo

2025-02-22 via Nuitee
J
Jubal friends
8
Pros:

The property was a good budget option if you want to be economical and want to avoid the resorts. It is a good place if you intend to be roaming around the city and will be using the hotel only to crash at night like me. The room given was very spacious enough for 2. It’s nice and quiet and around 20 mins walk to the main happening area.

What I did not like about the place was that they did not have someone sitting at the reception 24 hrs and so for any problem I had to call the number listed on Google and then inform the person who picks up who will then communicate it to the guy who is somewhere in the premises. This is a major inconvenience and turn off.

2025-02-19 via Nuitee