Sonesta Columbus Downtown

Hotels
•
Sonesta Hotels
8.1 (1120 reviews)
33 East Nationwide Boulevard , Columbus , us

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent location (close to venues, restaurants, ballpark, Skyway access)
Friendly and professional staff (valet, front desk, restaurant/bartender)
Good on-site restaurant and bar
Clean and comfortable rooms reported by several guests
Convenient for events and walking to attractions
Cons:
Perceived overpriced / poor value for money
No pool and no in-room microwaves
Paid parking and premium streaming wifi fees
Occasional room issues: plumbing, alarms, external light, smells, water on bathroom floor
Construction noise and broken amenities (e.g., ice machine)
At least one report of poor follow-through on compensation/refund

Categories

Cleanliness
7.2
Mixed feedback: several guests described rooms as clean and the property as beautiful, but multiple reports of odd smells, standing water on the bathroom floor and one report of a 'disgusting' room lower the score.
Service
9.2
Generally praised: many guests called staff friendly, professional and helpful (valet team, bartender, restaurant staff). A notable complaint about poor follow-through/compensation for a room change reduces the score slightly.
Location
9.5
Consistently strong: repeatedly cited as convenient for venues, restaurants, ballpark and conference access (Skyway). Frequent positive mentions make this a top strength.
Room Quality
7
Mixed: comfortable beds and some unique room elements reported, but issues include plumbing-related room changes, alarms from garage, external light intrusion, outdated floors/rooms and occasional noise.
Amenities
6.9
Underwhelming: guests noted no pool, no in-room microwaves, broken ice machine on a floor, paid parking and paid premium streaming wifi; some amenities (breakfast included) were also missing or costly.
Value for Money
6.4
Perceived as overpriced by multiple guests (examples: very high nightly rate, pricey restaurant/menu items); several felt the price did not match the room/amenity experience.
Food and Beverage
9
Generally positive for restaurant and bar service (restaurant repeatedly praised, bartender noted as great and helpful credits), but the breakfast buffet received specific criticism for poor quality at a high price.
Overall Experience
9.6
Overall impressions lean positive: many guests described great or enjoyable stays, praising location, staff and appearance; however, there are a few significant negative experiences (room substitutions, refunds, noise) that temper the score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 13:48

Property Description

Luxurious Accommodation with Prime Location
Experience comfort and convenience at Sonesta Columbus Downtown. Unwind in our well-equipped fitness centre or explore the city with ease, thanks to our central location near top attractions.

Delicious Dining Options and Business Facilities
Start your day with a delicious breakfast offering various options. Need to get work done? Visit our business centre or grab a snack from our vending machines.

Nearby Attractions and Excellent Service
Explore nearby points of interest such as Columbus College of Art and Design and Ohio Theater. Our 24-hour front desk and attentive staff are here to ensure you have a memorable stay.

Ready to experience the best of Columbus? Book your stay at Sonesta Columbus Downtown now!

Important information:

Please note, the bed and breakfast rate only includes breakfast for two people. Additional guests must pay the full cost for breakfast.

Pet Policy - When traveling with pets, please note that an extra charge of 75$ pet fee per night. Please note that a maximum of 2 pet max per room or suite is allowed

Resort Fee - A nightly $20 + tax Resort Fee includes: fitness center access, Wi-Fi, 2 bottled waters, in-room coffee & tea, $10 daily food & beverage creditGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CMH

Location

Guest Reviews

8.1
Based on 1120 reviews
Cleanliness: 7.2
Service: 9.2
Location: 9.5
Room Quality: 7
Amenities: 6.9
Value for Money: 6.4
Food and Beverage: 9
Overall Experience: 9.6
J
Jessica • solo_traveller • us
7
Pros:

I liked how close it was to concert venues

Cons:

I didn't like that it said breakfast was included but it was just a dining credit. Towards the restaurant down stairs.

2026-08-10 • via Nuitee
R
Ruth • family_with_children • us
10
2026-07-24 • via Nuitee
A
Anna • couple • us
10
2026-07-24 • via Nuitee
B
Brittany • family_with_children • us
9
2026-07-23 • via Nuitee
A
Amanda • couple • us
6
Pros:

Not sure….

Cons:

Construction, not easy parking

2026-07-22 • via Nuitee
T
Tom • solo_traveller • us
5
2026-07-21 • via Nuitee
J
Justin • solo_traveller • us
7
Pros:

Restaurant staff was great!

Cons:

Kinda overpriced for the room, wasn't sure of the availability of the amenities

2026-07-21 • via Nuitee
M
margaret • couple • us
6
Decent but not for the one night at 450.00 room and valet.
Pros:

It was clean and they were friendly.

Cons:

We had a room in front of the garage and alarms went off all night.

2026-07-20 • via Nuitee
S
Sara • solo_traveller • us
8
Pros:

Very helpful valet team, unique elements to room, clean, comfortable, good location

Cons:

Paid parking, having to pay for streaming level wifi, no breakfast option included

2026-07-18 • via Nuitee
J
Justice • solo_traveller • us
9
2026-07-18 • via Nuitee
T
Tammy • couple • us
6
Other than the fact that no pool no microwave it was OK but I probably won’t stay there anymore because I like to be abl
Pros:

Being on the 11th floor

Cons:

No swimming pool. And no microwaves in the room and no complementary breakfast although they had a restaurant but it was very very pricey. $28 for a special hamburger that sucker better be made out of gold.

2026-07-17 • via Nuitee
R
Rodney • couple • au
8
We enjoyed it.
Pros:

Location

Cons:

Our room had external light combining through at night despite blockout blinds.

2026-07-17 • via Nuitee
B
Borger • family_with_children • us
7
Pros:

Location and amenities

Cons:

Ice machine didn't work on 12th floor.

2026-07-17 • via Nuitee
C
Clark • solo_traveller • us
10
Pros:

The location was very close to the venue which hosted our conference. The Skyway access to the hosting venue worked out great. The staff was professional and very thorough.

Cons:

The construction around the hotel was problematic.

2026-06-29 • via Nuitee
F
Foegle • solo_traveller • us
6
Pros:

Bed was comfortable. Restaurant was great

Cons:

There was a weird smell in the room and there was water on the bathroom floor all the time.

2026-06-26 • via Nuitee
S
Scott • couple • us
4
Very disappointed in the customer service, follow through, and lack of cooperation
Pros:

Close to where we were dining and the restaurant was very good for breakfast

Cons:

We booked a loft Jr suite for our anniversary. We we weee told at check in the room had “plumbing” issues and weee move to a king room. We were advised we would be compensated for the difference but would have to call booking.com for the refund. The hotel would submit it to them. We called them and they sent a message to the hotel. We checked at the front desk and were told an email was sent also to the general manager. We have nit heard back from anyone nor received a credit. Even with the credit I would have preferred a call in advance to advise our room was no longer available. We live 30 minutes and would have either changed hotels or cancelled the reservation. As it is now we are out the $$ for the Loft Jr suite and settled for a much different anniversary than was planned. Very disappointing and poor service. I should not have to do all the leg work to get compensated for the hotels problem.

2026-06-24 • via Nuitee
S
Shari • solo_traveller • us
7
2026-06-20 • via Nuitee
C
Claudia • extended_group • us
6
2026-06-17 • via Nuitee
S
Sara McFarland • solo_traveller • us
9
Pros:

Good location good price staff very friendly

2026-06-15 • via Nuitee
N
Nicole • couple • us
1
2026-06-11 • via Nuitee