Holiday Inn Resort Orlando - Lake Buena Vista by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.2 (3639 reviews)
13351 State Road 535 , Orlando , us
+1 407-239-4500

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean environment
Friendly staff
Good location
Nice amenities
Cons:
Musty rooms
Extra charges
Plumbing issues

Categories

Cleanliness
7.03
Some reviews mentioned cleanliness but there were concerns about room odors and mustiness.
Service
9
Most reviews highlighted exceptional service from staff members, particularly in the restaurant.
Location
9.04
The location was frequently praised for convenience to attractions and cleanliness.
Room Quality
7.49
Some reviews indicated rooms needed updating and there were issues with plumbing.
Amenities
8.02
Amenities such as pools and bar areas received positive remarks, though some wished for more.
Value for Money
7.98
Value is considered fair for the price but extra charges were a concern.
Food and Beverage
8.53
Food was praised, particularly breakfast, contributing to a positive dining experience.
Overall Experience
8.5
Despite some drawbacks, many reviews reflected an overall positive hotel experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 14:02

Property Description

Spacious Family-Friendly Accommodations: Our hotel offers generously sized rooms equipped with all the essentials for a comfortable stay, including flat-screen TVs, microwaves, and refrigerators.

Convenient Location: Situated just minutes away from Walt Disney World, with free transfers to nearby theme parks, and easy access to popular attractions like Universal Studios and SeaWorld, our hotel is the perfect choice for your Orlando adventure.

Abundance of Amenities: From 24-hour fitness facilities and a large outdoor pool to three dining options and an on-site cinema playing family-friendly movies, we ensure that our guests have everything they need for a memorable stay.

Ready to experience the magic of Orlando? Book your stay at Orlando Lake Buena Vista Resort Holiday Inn today!

Important information:

This property only accepts credit cards with EMV chip technology.

Breakfast is only for two guest per room, all addition adults fee will be charged at the breakfast cost of $16.99Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCO

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.2
Based on 3639 reviews
Cleanliness: 7.03
Service: 9
Location: 9.04
Room Quality: 7.49
Amenities: 8.02
Value for Money: 7.98
Food and Beverage: 8.53
Overall Experience: 8.5
J
Jordan • couple • us
6
Pros:

Weak

2026-09-12 • via Nuitee
T
Theresa • solo_traveller • us
10
2026-09-08 • via Nuitee
E
Elke • couple • us
7
It’s a little noisy by the elevator.
Pros:

Clean, large pool and great location!!

Cons:

No complaints about the quality.

2026-09-07 • via Nuitee
K
Kimberly • family_with_children • us
10
2026-09-06 • via Nuitee
C
Clarita • couple • us
10
As a whole, I love all the IHG hotel accommodations.
Pros:

The room is comfortable and the location is accessible to Disney World and premium outlets.

Cons:

The receptionist was a bit rude because he was talking to me like I can’t understand English. I’m Asian but English is my primary language. I felt offended.

2026-09-06 • via Nuitee
G
Giulio • solo_traveller • it
10
Pros:

Staff molto cordiale, posizione vicinissima al Magic Kingdom, area piscina eccezionale.

2026-09-05 • via Nuitee
B
Barbara • solo_traveller • us
9
Pros:

Hotel comodo

Cons:

Que cuando se reservó decía desayuno incluido y cuando llegue al hotel me dijeron que no estaba incluido

2026-09-04 • via Nuitee
V
Vanessa • couple • us
10
Great room with a great location!
Pros:

The room was laid out well & the beds were super comfortable

Cons:

There wasn’t anything I didn’t like

2026-09-03 • via Nuitee
M
Maria • extended_group • us
10
2026-09-02 • via Nuitee
B
bautista • couple • us
10
2026-08-31 • via Nuitee
J
Jammie • couple • us
10
2026-08-28 • via Nuitee
D
Daydream46645632413 • Friends getaway
8
Excellent Service & Friendly Staff
Pros:

We would like to thank Gerson Moreno for his excellent service. He helped us with our luggage, showed us where the hotel was, and was always very kind and pleasant with us. We also want to thank the housekeeping team for their great service and for keeping everything clean and comfortable during our stay. Excellent service from the entire team! 😊🙌

2026-08-27 • via Tripadvisor
T
Travel29862596111 • Friends getaway
10
Nice warm and helping
Pros:

Muy linda experiemcia!!!! La pasamos bomba

2026-08-27 • via Tripadvisor
L
Leslie • solo_traveller • us
8
Great Hotel
Pros:

The hotel had everything you could need. It was clean and beds comfortable.

Cons:

It would have gotten 10 stars but they did not clean during our stay.

2026-08-25 • via Nuitee
S
stephaniekU9116YZ • Family
2
Never Again
Pros:

There was what appears to be mold in the bathroom, the service was awful, and this hotel is about 10 miles from Universal. They do have a free shuttle ONLY at 7am and 7pm, so if you miss it youre done. And they have conflicting information all over from their service and their signs. Me and my family ubered to Universal for dinner and called at 6pm to confirm the shuttle was coming at 7pm. The lady on the phone said be at platform 67 at 7:35pm for a late pick up. I didnt question it and wrote it down so we wouldnt miss it. We were there in sight of all the platforms up to 80 from 7pm to 7:45pm and the shuttle never came. We called the hotel and they didnt pick up for four calls, on the fifth try they finally picked up and said we missed the shuttle at 7pm and it was at platform 77. We were directly next to both platforms and the shuttle never came to either. I asked to speak to a manager and they hung up on me. They stranded us out there with an exhausted and over heated 3 year old. I couldn't believe they did this. That night we packed our stuff and switched over to the Endless Summer resort, they were amazing and helped us through it all. Never staying here again, it was atrocious.

2026-08-24 • via Tripadvisor
R
Robert • family_with_children • us
10
2026-08-24 • via Nuitee
R
Robert • family_with_children • us
10
2026-08-24 • via Nuitee
E
eddietL2999SF • Couples
10
Thank you Michelle
Pros:

It was upsetting seeing Applebee's gone as I was looking forward to dinner and drinks during my yearly stay. However, during breakfast it was great to see Michelle, we've seen her the past few years since we've been coming and it was great to see a familiar welcoming and friendly face. We always look forward to seeing the familiar staff here every year.
Thank you Michelle.

2026-08-22 • via Tripadvisor
I
in_scU6209FG • Family
10
service
Pros:

Michelle, very nice and very good service

2026-08-21 • via Tripadvisor
C
christianzJ8956LT • Family
10
Nice surprise
Pros:

Daniele(hopefully I’m spelling correctly) cleaned our room and left a little surprise that made me smile. Daniele does a good job cleaning 👍👍

2026-08-19 • via Tripadvisor