The Hotel Chalet at The Choo Choo

Hotels
•
Life House
9.2 (2427 reviews)
92 Choo Choo Avenue , Chattanooga , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean and nice accommodations
Great location
Beautiful decor
Friendly and helpful staff
Cons:
Rude front desk staff
Extra parking fees
Dated appearance
Lack of microwave in rooms

Categories

Cleanliness
9.03
Guests noted it was clean and very nice, but some found the overall appearance dated.
Service
8.5
Some reviews indicated issues with staff being lazy or rude, but others praised attentive service.
Location
10
Multiple reviews highlighted a great location with easy access to restaurants and attractions.
Room Quality
9.54
Rooms were described as beautiful and comfortable, though soundproofing was mentioned as a concern.
Amenities
8.99
Amenities received positive mentions, although some specific requests were not fulfilled.
Value for Money
9.02
Overall value was considered good, but some guests were unhappy about extra parking fees.
Food and Beverage
8.98
Food service received praise but detailed experiences were sparse.
Overall Experience
9.53
Many guests enjoyed their stay, expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:49

Property Description

Iconic Location
The Hotel Chalet is nestled between the Tennessee River and the foothills of Appalachia, offering a unique and picturesque setting for your stay.

Nostalgic Charm
As an anchor to the iconic Chattanooga Choo Choo, our hotel exudes a sense of nostalgia, providing guests with a one-of-a-kind experience that blends the past with the present.

Luxurious Accommodations
Indulge in first-class accommodations at The Hotel Chalet, where every detail is carefully curated to ensure a comfortable and memorable stay.

Experience the perfect blend of nostalgia and luxury at The Hotel Chalet. Book your stay now!

Important information:

Cash is not accepted. For more details, please contact the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CHA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 18 per day.

Location

Guest Reviews

9.2
Based on 2427 reviews
Cleanliness: 9.03
Service: 8.5
Location: 10
Room Quality: 9.54
Amenities: 8.99
Value for Money: 9.02
Food and Beverage: 8.98
Overall Experience: 9.53
A
Angelina • solo_traveller • us
7
Pros:

Location was great. You could walk to anything you needed. Very cute hotel!!! Pretty quiet and clean room.

Cons:

Gym was a bit of a mess and very hard to use. Pool was a mess also in the evening, towels everywhere and some trash. The front desk was always busy so it was hard to get help. Staff was friendly but ineffective due to so many guests.

2026-06-27 • via Nuitee
T
Theresa • couple • us
10
Staying at the Choo choo is a step back in time.
Pros:

We loved the decor of our room. Staying in the train car was fun. Very 1950's. Reminded me of the British murder mysteries I like to watch

Cons:

It would have been nice if the coffee was free.

2026-06-26 • via Nuitee
M
Matt • couple • us
8
2026-06-25 • via Nuitee
L
Leah • couple • us
10
Pros:

Loved the location and the convenience of great restaurants with in walking distance.

2026-06-25 • via Nuitee
D
David • family_with_children • us
10
Avoid your everyday hotel experience and stay at the Hotel Chalet
Pros:

Great atmosphere. Staff were all super friendly and eager to help.

2026-06-24 • via Nuitee
I
Isaac • extended_group • us
10
Pros:

The furnishings were upscale and everything about the stay felt premium and intentional. This was one of my favorite domestic stays so far. Customer service was top-notch here and I’d highly recommend it to anyone staying in the area.

Cons:

I’m really nit-picking with this one but the shampoo and shower gel containers were almost empty (although enough for a one night stay).

2026-06-24 • via Nuitee
C
Christopher • solo_traveller • us
8
Pros:

Loved the vibe and the staff.

Cons:

Bed was way to soft. Train car wasn't very sound absorbent, heard music from the main building during a wedding.

2026-06-23 • via Nuitee
O
Omer • solo_traveller • us
10
It was amazing. We will be back.
Pros:

It was clean, authentic decor, great front desk service.

2026-06-23 • via Nuitee
R
Roseann • couple • us
10
Unique hotel in a perfect location.
Pros:

Great location and nice grounds. The hotel is unique and really celebrates the “Chattanooga Choo Choo” with train car bedrooms as well as traditional rooms.

2026-06-21 • via Nuitee
W
William • family_with_children • us
10
Best hotel stay I’ve ever been to.
Pros:

Literally everything.

Cons:

Absolutely nothing.

2026-06-21 • via Nuitee
L
LaWanda • solo_traveller • us
10
Pros:

The esthetics of the property. It was clean and in the center of downtown

Cons:

I have no complaints. I loved everything about the property.

2026-06-21 • via Nuitee
J
James • family_with_children • gb
9
Pros:

Great location, extremely comfortable rooms and beds and very helpful staff. Shame we could only stay one night!

2026-06-21 • via Nuitee
K
kristen • couple • us
10
Beautiful facilities (that gym!) and the friendliest staff!
Pros:

The property is beautiful and in a wonderful location!

2026-06-20 • via Nuitee
M
Michael • couple • gb
8
Good place to stay for an overnight in Chattanooga
Pros:

Nice room - big & quiet

2026-06-20 • via Nuitee
T
Tonya • couple • us
7
Enjoyable and rememberable
Pros:

Cool decor era theme. Nicely laid out and different . Conveniently located next to the venue we were there for .

Cons:

Cost

2026-06-20 • via Nuitee
C
Cristine • couple • us
10
A fun adventurous sleep in a train car.
Pros:

We loved our stay in one of the train cars. It was spacious, and beautifully decorated with a little vintage and modern. It was quiet and comfortable. There was so much to explore that we didn’t have time. We will come back!

Cons:

Nothing. It’s fun!!

2026-06-19 • via Nuitee
J
Janet • extended_group • gb
9
2026-06-18 • via Nuitee
C
Cyd • couple • us
10
We love your hotel!
Pros:

We love the location. A friend flew in for a concert at the Signal next door. Very convenient.

2026-06-18 • via Nuitee
A
AwesomeManUS • couple • us
6
Great place for families
Pros:

The room was at the end of the building so easy access to car, pool and restaurants. Comfortable bed. Liked the dining area to sit. Fun game area. Good outdoor space.

Cons:

Room booked didn't match picture showing patio with privacy greenery. Instead they first booked us into a non patio room stating that the reservation didn't state a patio room. We got a patio room only it was exposed to everyone else's with no privacy. Leaves in the area had not been cleaned out for quite some time. Didn't know about the $20 parking fee until after I booked a non refundable room--total rip-off in our opinion. Coffee in a tea bag was terrible and only one pp at that. Had a dinner restaurant but not open for breakfast and didn't offer any nearby places to go. Elsie's Restaurant was attractive but very loud inside so opt out of dining there. Pool was filled with small children so no adult room there.

2026-06-18 • via Nuitee
A
Aeju • couple • de
8
Classic and Cozy hotel with no light
Pros:

클래식한 엔티크 디자인에 편안한 침대. 방안에 작은 테이블 부스가 있어서 마치 레스토랑에 온 것 같은 분위기.
발코니에서 바로 수영장으로 갈 수 있음 (날씨가 안좋아서 수영장 이용은 안했지만)
직원분들 모두 친절, 훌륭한 위치

Cons:

방안이 너무너무 어두워요. 화장실도 밝은 조명이 없어서 화장할때 어려움이 있음.
완전 다운타운 한가운데 있는것도 아니고 호텔안에 엄청 큰 주차장 부지가 있음에도 주차비를 따로 20불이나 받음
테이블 위에 있는 물 2병 마셨는데 (미니바 냉장고 아님) 15불 넘게 청구됨. 전화해서 이야기하니 빼준다고 했는데 아직 팬딩상태

2026-06-17 • via Nuitee