The Hotel Chalet at The Choo Choo

Hotels
•
Life House
9.2 (2193 reviews)
92 Choo Choo Avenue , Chattanooga , us

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean and nice accommodations
Great location
Beautiful decor
Friendly and helpful staff
Cons:
Rude front desk staff
Extra parking fees
Dated appearance
Lack of microwave in rooms

Categories

Cleanliness
9.03
Guests noted it was clean and very nice, but some found the overall appearance dated.
Service
8.5
Some reviews indicated issues with staff being lazy or rude, but others praised attentive service.
Location
10
Multiple reviews highlighted a great location with easy access to restaurants and attractions.
Room Quality
9.54
Rooms were described as beautiful and comfortable, though soundproofing was mentioned as a concern.
Amenities
8.99
Amenities received positive mentions, although some specific requests were not fulfilled.
Value for Money
9.02
Overall value was considered good, but some guests were unhappy about extra parking fees.
Food and Beverage
8.98
Food service received praise but detailed experiences were sparse.
Overall Experience
9.53
Many guests enjoyed their stay, expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:49

Property Description

Iconic Location
The Hotel Chalet is nestled between the Tennessee River and the foothills of Appalachia, offering a unique and picturesque setting for your stay.

Nostalgic Charm
As an anchor to the iconic Chattanooga Choo Choo, our hotel exudes a sense of nostalgia, providing guests with a one-of-a-kind experience that blends the past with the present.

Luxurious Accommodations
Indulge in first-class accommodations at The Hotel Chalet, where every detail is carefully curated to ensure a comfortable and memorable stay.

Experience the perfect blend of nostalgia and luxury at The Hotel Chalet. Book your stay now!

Important information:

Cash is not accepted. For more details, please contact the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CHA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 18 per day.

Location

Guest Reviews

9.2
Based on 2193 reviews
Cleanliness: 9.03
Service: 8.5
Location: 10
Room Quality: 9.54
Amenities: 8.99
Value for Money: 9.02
Food and Beverage: 8.98
Overall Experience: 9.53
P
Paula • couple • us
10
Good location.
Pros:

The location .

Cons:

$20 Parking price and no breakfast included.

2026-03-06 • via Nuitee
J
James • extended_group • us
10
Great hotel at awesome value and very helpful staff. Would stay there again in a heartbeat!
Pros:

Location, cleanliness, decor. The staff were also extremely friendly and helpful…particularly Jen who gave us some cracking bar & restaurant recommendations

Cons:

Nothing, was all awesome

2026-03-03 • via Nuitee
T
Tammy • couple • us
10
We stay at this hotel frequently! Great location. The staff is outstanding!
Pros:

The rooms are clean and unique! The staff is friendly and welcoming. They go out of their way to make your stay comfortable

Cons:

Nothing!

2026-03-02 • via Nuitee
A
Aliona • couple • us
10
2026-03-01 • via Nuitee
D
Davontea • couple • us
10
2026-03-01 • via Nuitee
T
Tamra • couple • us
10
2026-02-28 • via Nuitee
T
Thomas • extended_group • us
10
2026-02-27 • via Nuitee
A
Ana • solo_traveller • us
10
Everyone was professional the Chalet is beautiful!
Pros:

It’s unique and hidden away.

2026-02-27 • via Nuitee
G
Genna • family_with_children • us
10
Love the new look and enjoyed every minute of our stay at the Hotel Chalet!
Pros:

I’m impressed with the updates made to the rooms/sleeper cars, reception area, and courtyard. We stayed at this hotel in 2001 and again in 2019, so the recent changes made (in my opinion) are headed in the right direction. I especially liked the paint colors, art, and finishes in our room and around the property. Our bathroom was very pretty (and clean). The mattress was super comfortable. The banquette seating in our room was lovely and an enjoyable place to relax other than the bed. The change to the closet to fit the design aesthetic was also a nice detail I’m glad wasn’t overlooked. I used the provided garment steamer (thank you!) and robe. The robe wasn’t anything super fancy, but it did the job. Because we were visiting family to celebrate their birthday we had extra flowers in the room during our stay, elevating the overall atmosphere. Staff were lovely and accommodating. I like that there is a coffee bar in the reception area even if we weren’t able to utilize it. I feel comfortable recommending this property to friends and family. I’m sure we’ll be back soon!

Cons:

I only want to suggest adding a security bar to the sliding glass door. Our room didn’t have one. Probably should’ve asked, but we still slept fine. However, having one, especially for first floor rooms, would provide an added sense of safety that a simple door lock doesn’t. Thank you to management for considering this suggestion.

2026-02-26 • via Nuitee
T
Tsemayah • family_with_children • us
9
I already told my sister where to stay if she visits Chattanooga next month!
Pros:

The property is well appointed with great amenities and chic decor, enhanced by the fact that it is very clean and well maintained. I liked the pool (though too cold for our visit) and Elsie’s Daughter, the on premise restaurant. My toddler son and I explored the entire property, many times over, and found it has alot of private nooks and hang out spaces, great for catching up with friends or family. I appreciated the fact that there’s real artwork on the wall and the sitting area in the room was very convenient and charming!

Cons:

The breakfast coffee bar was lacking any savory breakfast choices at 8 am and feels quite tedious to be charged for drip coffee that you serve yourself. Could’ve had complimentary tea and coffee or even juice!

2026-02-25 • via Nuitee
W
Whitney • couple • us
10
2026-02-24 • via Nuitee
M
Mary • couple • de
10
2026-02-24 • via Nuitee
J
Jazmine • family_with_children • us
7
the vintage vibes, convenient location, and great amenities were great 10/10.
Pros:

I liked the vintage aesthetic, the patio, the amenities, comfy beds, and onsite restaurant, and the easy check in and check out.

Cons:

My room was connected to an adjourning room which is ok but the wall on that side seemed to be so thin I felt like I was invading my neighbors privacy. My neighbor did bang on my door because the tv was too loud which was hard to tell because the AC unit was so loud it was hard to hear the tv. I could hear my neighbors conversation and hear them when they were in the bathroom. The next day the neighbor checked out and the new guest had their dog that seemed to bark at everything and once again I could hear there conversation as though I was in there room.

2026-02-24 • via Nuitee
R
Ron • couple • us
10
The Chalet Hotel is located perfectly for attending events at The Signal.
Pros:

Location was great and the room was nice

Cons:

It was a bit pricey. I would not have stayed there without my Booking incentives I had earned being applied. Glad I stayed though.

2026-02-23 • via Nuitee
S
Steven • solo_traveller • us
10
2026-02-23 • via Nuitee
A
April • couple • us
10
Pros:

Love this place cant wait to come back and stay !!

2026-02-23 • via Nuitee
C
Cindy • couple • us
10
Pros:

Beautiful,convenient

Cons:

Rooms are beautiful,but need a little more lighting in the rooms .

2026-02-23 • via Nuitee
J
Jenni • couple • us
9
Location was amazing! Heated pool was awesome. Decor was cute. Great gym. Loved our stay!
Cons:

Bathroom needs vents/fans

2026-02-22 • via Nuitee
G
gil cacho • couple • us
10
Enjoy romantic stay
Pros:

Huge room extremely comfortable safe environment, convenient location to restaurants and attractions Very romantic

Cons:

I didn’t like that we couldn’t stay longer

2026-02-22 • via Nuitee
C
Candace • couple • us
9
Amazing
Pros:

We loved the the decor and the way the decor made you feel as you walked thru out the hotel the trains were a plus and great restaurants near by

Cons:

We had a guest banging on our adjacent door after midnight to the point I went to front desk 2 times

2026-02-14 • via Nuitee