The Hotel Chalet at The Choo Choo

Hotels
•
Life House
9.2 (2193 reviews)
92 Choo Choo Avenue , Chattanooga , us

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean and nice accommodations
Great location
Beautiful decor
Friendly and helpful staff
Cons:
Rude front desk staff
Extra parking fees
Dated appearance
Lack of microwave in rooms

Categories

Cleanliness
9.03
Guests noted it was clean and very nice, but some found the overall appearance dated.
Service
8.5
Some reviews indicated issues with staff being lazy or rude, but others praised attentive service.
Location
10
Multiple reviews highlighted a great location with easy access to restaurants and attractions.
Room Quality
9.54
Rooms were described as beautiful and comfortable, though soundproofing was mentioned as a concern.
Amenities
8.99
Amenities received positive mentions, although some specific requests were not fulfilled.
Value for Money
9.02
Overall value was considered good, but some guests were unhappy about extra parking fees.
Food and Beverage
8.98
Food service received praise but detailed experiences were sparse.
Overall Experience
9.53
Many guests enjoyed their stay, expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:49

Property Description

Iconic Location
The Hotel Chalet is nestled between the Tennessee River and the foothills of Appalachia, offering a unique and picturesque setting for your stay.

Nostalgic Charm
As an anchor to the iconic Chattanooga Choo Choo, our hotel exudes a sense of nostalgia, providing guests with a one-of-a-kind experience that blends the past with the present.

Luxurious Accommodations
Indulge in first-class accommodations at The Hotel Chalet, where every detail is carefully curated to ensure a comfortable and memorable stay.

Experience the perfect blend of nostalgia and luxury at The Hotel Chalet. Book your stay now!

Important information:

Cash is not accepted. For more details, please contact the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CHA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 18 per day.

Location

Guest Reviews

9.2
Based on 2193 reviews
Cleanliness: 9.03
Service: 8.5
Location: 10
Room Quality: 9.54
Amenities: 8.99
Value for Money: 9.02
Food and Beverage: 8.98
Overall Experience: 9.53
W
William • family_with_children • us
10
2026-03-27 • via Nuitee
B
Brittany • couple • us
9
2026-03-26 • via Nuitee
B
Barbara • couple • us
9
Perfect get away with options for relaxing and going out
Pros:

The location is amazing-- A super cool neighborhood with access to bus lines and trolley tours, plus an easy drive to anything we wanted to go to. The restaurant on site was amazing. We loved walking to The café and bars without even leaving the block. You could spend all day just there at the hotel area.

The train car was very spacious for two, clean and beautiful. The bed was comfortable and with the curtains we had no trouble sleeping in and relaxing.

This was truly a perfect spot to enjoy our anniversary and we also look forward to bringing friends and coming back soon.

Cons:

The main pain point was parking. We got in around 8 on Friday and barely found a spot for hotel parking. On Saturday we came back to the hotel again around 8 and because the hotel was hosting a local prom, we barely even found overflow parking -- all of the hotel spots were taken. It was just a little stressful and not as smooth as everything else.

We stayed in a train car and they aren't very sound proof. We could hear our neighbors snoring quite clearly. But we didn't really hear any outside noise so it wasn't too bad.

Oh, and I have never said this but the water pressure was actually too high in the shower. There was no way to adjust it and it felt like I was being pressure washed.

2026-03-26 • via Nuitee
M
Melissa • couple • us
10
2026-03-25 • via Nuitee
L
Lindsay • couple • us
10
Gorgeous!
Pros:

Design, details, amenities.

Cons:

Nothing.

2026-03-24 • via Nuitee
S
Sandi • couple • us
10
2026-03-23 • via Nuitee
B
Bridgett • couple • us
10
We had an AWESOME experience LOVED the hotel and had a great time exploring the area.
Pros:

The location was great in walking distance to restaurants and shops. The staff were awesome very friendly and accommodating. The shower was AMAZING the best water pressure I have ever had in a hotel.

Cons:

Parking. Could use more parking and didn’t like you have to pay extra to park at the hotel 😕

2026-03-23 • via Nuitee
K
Kerry • family_with_children • us
10
2026-03-23 • via Nuitee
C
Celine • extended_group • fr
9
Pros:

La taille des chambres, la propreté, le calme de l’établissement, la décoration comme dans un vieux train.

Cons:

Le parking payant
Pas de petit déjeuner

2026-03-22 • via Nuitee
J
Jhazzai • couple • us
8
My experience.
Pros:

The hotel was extremely beautiful. Everything about it was a vibe.

Cons:

I didn't like the fact that the key did not work to the room.It took us forever to get back in the room.Every time we went to the room , we had to literally stand out there 4 to5 minutes tapping the car to get in the room. When I told the staff about it , they were not surprised and said that has been happening for a while and didn't do anything to solve the problem , they didn't even offer a discount for the inconvenience.

2026-03-22 • via Nuitee
A
Ashley • couple • us
10
Exceptional! Will defintely be back!
Pros:

The location, vibe, decor and staff were all phenomenal! So many amenities throughout the hotel and grounds. And so close to everything.

Cons:

No issues

2026-03-22 • via Nuitee
E
Eliza • solo_traveller • us
10
What a fun and wonderful stay
Pros:

We stayed 2 nights in the train cabin 34 and it was a wonderful fun experience!

Cons:

From friend who visited Chattanooga before

2026-03-21 • via Nuitee
S
Sheena • couple • us
10
2026-03-21 • via Nuitee
J
JPWoodh • extended_group • de
10
Pros:

The Hotel exceeded our expectations, the room was great, and the staff beyond helpful.

Diane, the concierge have us great recommendations.

The hotel restaurant is fantastic too.

2026-03-21 • via Nuitee
R
Ruby • couple • us
10
2026-03-21 • via Nuitee
R
Robinson • family_with_children • us
10
Lovely location
Pros:

Beautiful appointments in the rooms, classier than normal.

2026-03-20 • via Nuitee
A
Amber • couple • us
10
Went for a birthday night! It was so pretty, will definitely be going back!
Pros:

Clean, very easy to get around, just a fancy room

2026-03-18 • via Nuitee
B
Bill • couple • us
8
2026-03-18 • via Nuitee
A
Amy • couple • us
10
2026-03-16 • via Nuitee
L
Leanne • family_with_children • gb
10
2026-03-14 • via Nuitee