The Hotel Chalet at The Choo Choo

Hotels
Life House
9.2 (2193 reviews)
92 Choo Choo Avenue , Chattanooga , us

Children allowed
Pets allowed

Facilities

Free beach shuttle
Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean and nice accommodations
Great location
Beautiful decor
Friendly and helpful staff
Cons:
Rude front desk staff
Extra parking fees
Dated appearance
Lack of microwave in rooms

Categories

Cleanliness
9.03
Guests noted it was clean and very nice, but some found the overall appearance dated.
Service
8.5
Some reviews indicated issues with staff being lazy or rude, but others praised attentive service.
Location
10
Multiple reviews highlighted a great location with easy access to restaurants and attractions.
Room Quality
9.54
Rooms were described as beautiful and comfortable, though soundproofing was mentioned as a concern.
Amenities
8.99
Amenities received positive mentions, although some specific requests were not fulfilled.
Value for Money
9.02
Overall value was considered good, but some guests were unhappy about extra parking fees.
Food and Beverage
8.98
Food service received praise but detailed experiences were sparse.
Overall Experience
9.53
Many guests enjoyed their stay, expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:49

Property Description

Iconic Location
The Hotel Chalet is nestled between the Tennessee River and the foothills of Appalachia, offering a unique and picturesque setting for your stay.

Nostalgic Charm
As an anchor to the iconic Chattanooga Choo Choo, our hotel exudes a sense of nostalgia, providing guests with a one-of-a-kind experience that blends the past with the present.

Luxurious Accommodations
Indulge in first-class accommodations at The Hotel Chalet, where every detail is carefully curated to ensure a comfortable and memorable stay.

Experience the perfect blend of nostalgia and luxury at The Hotel Chalet. Book your stay now!

Important information:

Cash is not accepted. For more details, please contact the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CHA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 18 per day.

Location

Guest Reviews

9.2
Based on 2193 reviews
Cleanliness: 9.03
Service: 8.5
Location: 10
Room Quality: 9.54
Amenities: 8.99
Value for Money: 9.02
Food and Beverage: 8.98
Overall Experience: 9.53
C
Candace couple us
9
Amazing
Pros:

We loved the the decor and the way the decor made you feel as you walked thru out the hotel the trains were a plus and great restaurants near by

Cons:

We had a guest banging on our adjacent door after midnight to the point I went to front desk 2 times

2026-02-14 via Nuitee
W
Wendy couple us
9
2026-02-13 via Nuitee
D
David extended_group us
9
2026-02-11 via Nuitee
A
Amy couple us
10
2026-02-11 via Nuitee
R
Rodney couple us
10
Pros:

Excellent location and very helpful, friendly staff. The room was clean and cozy.

Cons:

Did not like having to pay $20 for parking.

2026-02-10 via Nuitee
L
Lynda couple us
7
2026-02-10 via Nuitee
M
Mohler-Steele couple us
10
Great!
Pros:

beautiful room and services. wonderful lobby

Cons:

more light in the bathroom to put on makeup

2026-02-10 via Nuitee
S
Swafford couple us
10
Pros:

Everything

Cons:

Nothing

2026-02-09 via Nuitee
W
Wilson solo_traveller us
10
Excellent unique hotel!
Pros:

I’ve stayed at this hotel twice and it’s been lovely both times. The rooms are comfortable, showers have excellent water pressure, and everyone working there is very nice. Would definitely stay again!

Cons:

The treadmills in the gym are a bit too complex and one wasn’t working at all. I don’t need a fancy screen I just want to set a pace and run.

2026-02-08 via Nuitee
E
Ethridge couple us
10
One of Chattanooga's little historical gems; that shows our motto in recycling creatively!
Pros:

I liked everything! Well except for the pillows, but I am biased on that, they would probably be great for everyone else! I cannot truly think of anything bad to say other than "I wasnt able to stay longer"! It was a flash decision, and I am very grateful I did it!

So what i really liked was how I felt transported back in time, yet it still had an updated appeal! The bed was absolutely marvelous; I told the staff "when I was a OTR truck driver I used to treat myself to lavish rooms on my out of town trips; never have a slept so peacefully as I did last night"! As you can tell from this book I am going back for a longer stay in the future; next time in a remodeled train car!!

So should you! Take a chance at staying in a location that has had dual historical roots and purposes! I would rather stay somewhere with a historical connection than a grand hotel; even with any slight imperfections from their historical significance!

Thanks staff, and ones responsible for the design!

Cons:

That i couldn't sleep longer in that wonderful bed! That i wasnt able to take full advantage of the surrounding social spots; once again no fault of this hotel. The reason for my flash decision kinda dampened my social mood, lol! Oh a small microwave would have been nice, ok thats the only complaint.

2026-01-31 via Nuitee
M
Matt couple us
10
Fantastic stay. Highly recommend!
Pros:

Location.

Cons:

Nothing!

2026-01-30 via Nuitee
M
Matthew couple us
8
2026-01-30 via Nuitee
P
Patricia couple us
10
Lovely place, beautiful and very comfortable room!!
Pros:

Beautiful place, all renovated and restored!

2026-01-29 via Nuitee
J
Jane couple ie
9
2026-01-27 via Nuitee
J
Julie couple us
10
2026-01-26 via Nuitee
C
chassidy couple us
10
2026-01-24 via Nuitee
J
Johnson couple us
10
2026-01-21 via Nuitee
J
Jamie couple us
10
2026-01-20 via Nuitee
B
Ballman couple us
10
Pros:

Unique, friendly and romantic

Cons:

A bit confusing to get to.

2026-01-20 via Nuitee
S
Smith extended_group us
9
2026-01-20 via Nuitee