The Hotel Chalet at The Choo Choo

Hotels
•
Life House
9.2 (2378 reviews)
92 Choo Choo Avenue , Chattanooga , us

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Nightclub
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean and nice accommodations
Great location
Beautiful decor
Friendly and helpful staff
Cons:
Rude front desk staff
Extra parking fees
Dated appearance
Lack of microwave in rooms

Categories

Cleanliness
9.03
Guests noted it was clean and very nice, but some found the overall appearance dated.
Service
8.5
Some reviews indicated issues with staff being lazy or rude, but others praised attentive service.
Location
10
Multiple reviews highlighted a great location with easy access to restaurants and attractions.
Room Quality
9.54
Rooms were described as beautiful and comfortable, though soundproofing was mentioned as a concern.
Amenities
8.99
Amenities received positive mentions, although some specific requests were not fulfilled.
Value for Money
9.02
Overall value was considered good, but some guests were unhappy about extra parking fees.
Food and Beverage
8.98
Food service received praise but detailed experiences were sparse.
Overall Experience
9.53
Many guests enjoyed their stay, expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:49

Property Description

Iconic Location
The Hotel Chalet is nestled between the Tennessee River and the foothills of Appalachia, offering a unique and picturesque setting for your stay.

Nostalgic Charm
As an anchor to the iconic Chattanooga Choo Choo, our hotel exudes a sense of nostalgia, providing guests with a one-of-a-kind experience that blends the past with the present.

Luxurious Accommodations
Indulge in first-class accommodations at The Hotel Chalet, where every detail is carefully curated to ensure a comfortable and memorable stay.

Experience the perfect blend of nostalgia and luxury at The Hotel Chalet. Book your stay now!

Important information:

Cash is not accepted. For more details, please contact the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CHA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 18 per day.

Location

Guest Reviews

9.2
Based on 2378 reviews
Cleanliness: 9.03
Service: 8.5
Location: 10
Room Quality: 9.54
Amenities: 8.99
Value for Money: 9.02
Food and Beverage: 8.98
Overall Experience: 9.53
K
Kelsie • family_with_children • us
10
2026-06-05 • via Nuitee
L
Loftus • solo_traveller • us
10
2026-06-05 • via Nuitee
M
Martin • couple • gb
9
2026-06-04 • via Nuitee
E
EVAN • family_with_children • us
10
2026-06-04 • via Nuitee
A
Amanda • extended_group • us
10
A very unique, old feeling hotel in a modern sort of way.
Pros:

The property was very unique. Not the usual boring hotel. I loved all the details that made it different. It was a very quiet and restful stay. We will definitely come back!

Cons:

Nothing that I didn’t like.

2026-06-03 • via Nuitee
P
Philip • family_with_children • de
9
Pros:

Tolles Hotel. Die Stadt und Restaurants fußläufig erreichbar.

Cons:

Pool etwas kalt

2026-06-03 • via Nuitee
E
Elizabeth • couple • us
10
2026-06-03 • via Nuitee
P
Pam • couple • us
9
2026-06-02 • via Nuitee
M
Marquita • solo_traveller • us
10
2026-05-31 • via Nuitee
E
Ella • couple • us
10
2026-05-31 • via Nuitee
G
Graham • couple • gb
8
Pros:

It was different to a normal hotel.

Cons:

The rooms are very dark, could do with more lighting.

2026-05-31 • via Nuitee
M
Manuel • couple • us
1
2026-05-30 • via Nuitee
K
Kayla • couple • us
10
Amazing, we will be back
Pros:

Staff was very friendly and knowledgeable! Hotel and train cars are unlike anywhere we have stayed. Super cute vibe.

2026-05-30 • via Nuitee
A
Alexa • solo_traveller • us
10
2026-05-30 • via Nuitee
H
Highley • couple • us
10
To short
Pros:

So adorable

Cons:

Nothing

2026-05-29 • via Nuitee
C
Cohen • couple • us
9
2026-05-29 • via Nuitee
S
Sally • couple • gb
9
2026-05-29 • via Nuitee
T
Tia • couple • us
10
Simply beautiful
Pros:

The train cars are beautiful with a mid century design so unique and welcoming

Cons:

N/A

2026-05-27 • via Nuitee
A
Amanda • couple • us
10
2026-05-26 • via Nuitee
E
Erica • couple • us
10
We loved our stay!
Pros:

We stayed in a train car and it was the coolest place we’ve stayed in a long time. It was secured very well. There was no movement with the car. It was quiet. We’ve tried to stay here before but it’s always booked up. The water pressure in the shower was amazing. Everything is marked really well too. IF you know how to read platform signs, you will have no trouble finding your car.

Cons:

We arrived at 2:51 and check in was at 3. The lady that was working the desk said it would be about 10 more minutes and they would text us. At 3:21 we went back to the desk and what do you know? Our room was ready and it was a different guy working. No text message sent. So shift change must be tricky here.

2026-05-25 • via Nuitee