Tru By Hilton Edmonton Windermere

Hotels
•
Tru by Hilton
7.9 (1018 reviews)
6025 Andrews Way , Edmonton , ca

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Affordable rates
Cons:
Cleanliness issues
Inconsistent amenities
Room discomfort

Categories

Cleanliness
6.98
Cleanliness mentioned as an issue with stained towels and broken amenities.
Service
8.45
Most reviews mention friendly and accommodating staff.
Location
8.49
Reviews praise the hotel's location as convenient.
Room Quality
7.44
Some reviews note discomfort with bed quality and amenities.
Amenities
7.97
Amenities were generally appreciated, though some complaints about broken items.
Value for Money
7.93
Generally seen as affordable with good offerings.
Food and Beverage
7.98
Breakfast options were positively noted, though some suggested improvements.
Overall Experience
7.95
Overall, guests had a satisfactory experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:57

Property Description

Modern Accommodations
Tru By Hilton Edmonton Windermere, located 12 km from Fort Edmonton Park, offers contemporary rooms with air conditioning and TVs.

Convenient Amenities
Guests can take advantage of the fitness centre, free private parking, and shared lounge during their stay.

Delicious Dining Options
Start your day right with a buffet or continental breakfast at this 3-star hotel with a 24-hour front desk.

Book a stay at Tru By Hilton Edmonton Windermere for a comfortable and enjoyable experience.

Important information:

When traveling with pets, please note that an extra charge of 75 per pet, per night applies in case stay is from 1 to 4 nights. In case is for 5 nights or longer, a extra charge of 125 CAD per pet, per night applies. Please note that a maximum of 2 pet(s) is allowed.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CAD 20 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 1018 reviews
Cleanliness: 6.98
Service: 8.45
Location: 8.49
Room Quality: 7.44
Amenities: 7.97
Value for Money: 7.93
Food and Beverage: 7.98
Overall Experience: 7.95
M
Marie-Ann • couple • ca
10
2026-01-23 • via Nuitee
L
Langton • couple • ca
2
2026-01-21 • via Nuitee
P
Paulena • extended_group • ca
10
Pros:

Comforting atmosphere, clean and great gym and pool hours.

Cons:

Everything was great, including breakfast, possibly could extend the hours a bit, otherwise it was great.

2026-01-20 • via Nuitee
M
Maria Katrina • family_with_children • ca
10
Very satisfied!
Pros:

Very clean and very comfortable

2026-01-19 • via Nuitee
M
Marcelle • family_with_children • ca
4
Pros:

Breakfast is okay.

Cons:

Front desk are unfriendly and unhelpful.

2026-01-19 • via Nuitee
J
Jenna • extended_group • ca
9
2026-01-19 • via Nuitee
S
Sudeep • family_with_children • ca
1
Waste of money , not comfortable.
Pros:

Nothing

Cons:

Very dirty room not vacuum from previous guest use.
Hair in washroom
Toilet bowls has poop stains.
Breakfast was not good 1/10 .

2026-01-19 • via Nuitee
S
sofia • family_with_children • ca
1
I left within in 15 min
Pros:

⚠️ BE AWARE ⚠️ BE AWARE ⚠️ BE AWARE ⚠️ BE AWARE ⚠️ BE AWARE
I booked this hotel ( tru by hilton edmonton windermere Edmonton ) based on the reviews, but my experience was completely different. The moment I walked into the room, it smelled like the windows had never been opened. The shower was disgusting with yellow buildup around it, and the walls looked very dirty. The hallway was also dirty, likely from animals, and the overall feeling was more like an animal hotel rather than one meant for people.
The room itself was extremely small, especially for the price charged. I ended up leaving within 10 minutes and moving to another hotel, even though my booking was non-refundable. I didn’t even fight to get my money back, because at some point they have to make money somehow. That said, the facility and service did not justify the price, and the front desk was not helpful at all.
A few positive notes: the reception area looked very nice, which initially made me think I would have a good stay. Unfortunately, that changed as soon as I walked to my room. The empty parking lot during a long weekend should have been my warning sign.
⚠️ Be aware: cleanliness seems to “vary” depending on who is reviewing, but in my case it was unacceptable. Definitely not recommended, especially if you have kids

Cons:

The room itself was extremely small, especially for the price charged. I ended up leaving within 10 minutes and moving to another hotel, even though my booking was non-refundable. I didn’t even fight to get my money back, because at some point they have to make money somehow. That said, the facility and service did not justify the price,

2026-01-19 • via Nuitee
O
Obeahon • family_with_children • ca
9
My stay there was great
Pros:

The hotel was clean and quiet

2026-01-19 • via Nuitee
J
Josie Jane • extended_group • ca
8
2026-01-19 • via Nuitee
M
Marco • couple • ca
10
Pros:

The quality of the room

Cons:

None

2026-01-19 • via Nuitee
M
Maureen • couple • ca
10
This was a great hotel. Rooms were clean and updated. Bed was super comfy
Pros:

Very clean. Nice location. Lots of parking. Great price. Free continental breakfast was an absolute bonus!

Cons:

The Room door slams shut very loudly and quickly so you just have to be careful.
The bathroom just had a shower - no tub. This was not an issue for me but for those travelling with small children might prefer a tub.

2026-01-19 • via Nuitee
S
Shamiso • family_with_children • ca
9
The stay was great, the rooms were clean, the staff members are great! We enjoyed our stay and hope to come back again
Pros:

Safe parking and the place is in a safe place

Cons:

The facility doesn’t have a washing machine and dryer… we went for swimming with my kids and thought we could wash and dry our towels and costumes but the facility doesn’t have a washing machine and dryer

2026-01-19 • via Nuitee
A
Ava • couple • ca
6
Good
Pros:

Good

Cons:

Idk

2026-01-19 • via Nuitee
J
JENELEN • couple • ca
10
2026-01-15 • via Nuitee
M
Martin • solo_traveller • nl
6
Pros:

Alles was schoon

Cons:

Papieren borden en houten bestek.

2026-01-10 • via Nuitee
C
Coni • couple • ca
9
2026-01-10 • via Nuitee
G
Gaye • couple • ca
8
2026-01-10 • via Nuitee
T
Thuan • couple • ca
8
2026-01-09 • via Nuitee
M
Mackenna • extended_group • ca
9
2026-01-07 • via Nuitee