Hotel Capilla del Mar

Hotels
8.8 (525 reviews)
Cra 1 No. 8 -12, Bocagrande , Cartagena de Indias , co

Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent service from staff
Great location and views
Clean and well-maintained facilities
Good breakfast options
Cons:
Issues with room conditions and cleanliness
Presence of construction noise
Limited amenities around the area

Categories

Cleanliness
8.01
Concerns about cleanliness were mentioned, especially regarding odors and room conditions.
Service
9.48
Positive remarks about staff friendliness and overall service.
Location
9.02
Location generally praised, but some concerns about surroundings.
Room Quality
7.97
Negative feedback on room conditions and issues with facilities.
Amenities
8.5
Amenities mentioned positively but with remarks about limitations.
Value for Money
8.96
Value perception generally good, except for some service limitations.
Food and Beverage
9.51
Food quality and breakfast options received positive feedback.
Overall Experience
8.98
Mixed reviews overall but several positive highlights in service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:21

Property Description

Beachfront Luxury
Located in Bocagrande, Hotel Capilla de Mar offers a stunning beachfront experience with a rooftop pool and cocktail bar.

Elegant Accommodations
The air-conditioned rooms are elegantly styled with flat-screen TVs, pillow menus, and spa-like bathrooms with premium toiletries.

Culinary Delights
Indulge in a full breakfast with Colombian coffee and tropical fruits, and savor chef-designed dinners at the on-site restaurant.

Experience luxury and comfort at Hotel Capilla del Mar. Book now for an unforgettable beachfront getaway!

Important information:

Dear Guest,

All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents. According to Law 1098 of 2006.

If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel.

Property requires that the credit card used to make the reservation is presented at check-in with an valid ID. The property reserves the right to reject reservations at check-in if the requirement isn't met.

In case that the cardholder isn't the same as the guest, the hotel requires a clear copy of the credit card and photo ID (front and back) signed by the cardholder. The property will cancel any reservation suspicious of using fraudulent credit cards.

In accordance with Colombian tax laws, a 19% VAT is applied to Colombian residents and nonresidents who do not have the PIP3, PIP5, PIP6, PIP10, TP7, TP11 or TP12 visa when entering the country. This amount will be added to the room rate. Package rates are exempt from this 19% VAT.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTG

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 12 years old and over stay for COP 120,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 525 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.02
Room Quality: 7.97
Amenities: 8.5
Value for Money: 8.96
Food and Beverage: 9.51
Overall Experience: 8.98
C
Cesar Augusto Pachón solo_traveller co
9
Pros:

Lo que más me gusta es la ubicación y que te queda al frente de la playa

2026-05-02 via Nuitee
C
Cécilia couple fr
8
Pour une nuit de passage c’est très bien
Pros:

Bon accueil
Bonne literie

Cons:

Piscine pas terrible et des travaux tout autour de l’hôtel pas top pour le petit dej et la vue dommage

2026-05-02 via Nuitee
A
Aeisha M couple us
10
Clean, Convenient & Genuinely Welcoming
Pros:

The location alone is a win — steps from the mall, restaurants, bars, and shopping, so you're never far from what you need. The rooms were clean and comfortable, breakfast was genuinely good (not just "hotel good"), and the staff? The rooftop pool area was nice and relaxing. Consistently kind, professional, and actually accommodating — not just going through the motions. Solid stay all around. Would book again without hesitation. The property itself has a lot going for it.

Cons:

This is NOT on the hotel, but there was active construction directly in front of the hotel. Early morning to late at night — and you can hear all of it. As beachgoers, it affected our experience enough that we ended up relocating further down. If you're a light sleeper or planning a relaxing beach trip, just factor that in ahead of time because you can also hear a lot of the street traffic. The construction finished on the last day of our trip.

2026-04-29 via Nuitee
K
karen solo_traveller cl
10
Excelente hotel cuidado can la venta de tour
Pros:

Relación precio calidad excelente, personal muy amable, muy buena ubicación, buena limpieza

Cons:

Trate de contratar un tour en el hotel para ir a las islas rosario. La señorita me dio un valor por el tour y después al momento de pagar me estaba cobrando 100 mil pesos más. Intento convencerme q ese era el valor q me había informado, pero como estábamos seguros q no era así, anulamos la transacción. Sentí q me estaban estafando

2026-04-28 via Nuitee
N
Nicholas couple us
10
One of the top five best hotels I’ve ever stayed at
Pros:

Was beyond my expectations

Cons:

Nothing everything was great

2026-04-28 via Nuitee
M
Marjorie couple us
7
It was ok.
Pros:

The staff was great!
Food was delicious

Cons:

There was alot of leaking, there was alot of construction across the street and we couldn’t really sleep.

2026-04-26 via Nuitee
R
Rafiei couple us
5
The entire stay was good
Pros:

CNN can the location the room the balcony the staff

Cons:

Sometimes the staff didn’t have gloves when they made drink for example I saw one of the guy put slice of lemon on the glass as a docoration without gloves . I also saw one of the staff put onion on the pizza without without gloves

2026-04-26 via Nuitee
M
Morgan extended_group us
7
over all good, great breakfast, would stay in the walled city
Pros:

A lot of space for the price

Cons:

The location isn’t the best, its next to abandoned building, although it is directly across from the beach. The area isn’t that safe, I recommend staying in the walled city if you wanna be near all the night life. There was also a roach.

2026-04-26 via Nuitee
R
Riccardo extended_group it
8
2026-04-25 via Nuitee
L
Lucia avila solo_traveller co
8
Pros:

Las instalaciones

Cons:

Las cenas

2026-04-25 via Nuitee
A
Ana María solo_traveller co
10
Pros:

El personal dispuesto y muy amable

Cons:

Todo me gustó

2026-04-24 via Nuitee
S
Samuel couple us
5
La pasé regular no como yo pensaba
Pros:

La atención del personal muy buena solo una señorita fue grosera

Cons:

Las sábanas manchas las toallas muy mugrosas ordinaria en muy malas condiciones

2026-04-23 via Nuitee
R
Ronan family_with_children fr
7
Pros:

Personne très agréables
Localisation proche de la plage de Bocagrande

Cons:

Building abandonné en face qui gâche la vue.
Travaux au bord de mer qui débutent à 6h du matin.
Équipements un peu vieux et quelques défauts notables dans la chambre.

2026-04-22 via Nuitee
J
Juan Manuel couple co
6
2026-04-21 via Nuitee
A
Alex family_with_children us
9
Great place to stay in Cartagena
Pros:

Location, breakfast, room space

Cons:

Abandoned building next to it

2026-04-21 via Nuitee
F
Fernando Suárez C. solo_traveller co
4
Money for value doesn’t worth
Pros:

X

Cons:

The room

2026-04-20 via Nuitee
A
Ariel solo_traveller co
9
2026-04-19 via Nuitee
M
Maria Isabel solo_traveller co
1
Lo peor y booking también
Pros:

Deje reclamo porque inicialmente reservé por 4 días al llegar al hotel debía inicialmente solo 3 días y me pidieron hacer el cambio por la plataforma de booking al hacer esto el valor de la reserva lo aumentaron de 680 a 1 millón, lo cual es un robo. El hotel confirma que no es su culpa que es responsabilidad de booking.

2026-04-17 via Nuitee
L
Li solo_traveller us
9
2026-04-16 via Nuitee
T
Toro Contreras extended_group co
10
2026-04-14 via Nuitee