Holiday Inn Dallas-Richardson by IHG

Hotels
Holiday Inn Hotels & Resorts
7.3 (314 reviews)
1655 North Central Expressway , Richardson , us

Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Nice facility
Cons:
Dirty room
Bad breakfast
Poor maintenance

Categories

Cleanliness
6.63
Multiple mentions of musty rooms, dirty carpet, and visible mold.
Service
8.6
Staff was friendly, but issues with service were noted regarding accommodations.
Location
9.14
Great location mentioned multiple times.
Room Quality
7.09
Issues with air conditioning, old decor, and room conditions noted.
Amenities
6.62
Various complaints about breakfast quality and pool temperature.
Value for Money
6.58
Concerns regarding perceived overpricing and poor maintenance.
Food and Beverage
5.63
Multiple negative comments about breakfast quality.
Overall Experience
8.1
Mixed experiences overall, with some positive elements overshadowed by issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:21

Property Description

Convenient Location near Attractions

Located in Richardson, Texas, the Holiday Inn Dallas-Richardson is a short drive away from popular local attractions such as the Galleria Mall, downtown Dallas, and the Texas Motor Speedway.

Modern Amenities

Guests can indulge in the convenience of on-site dining at Austin's Grill & Bar for all meals. The hotel also boasts an indoor/outdoor swimming pool and 24-hour fitness facilities for relaxation and recreation.

Easy Access to Entertainment

Explore nearby attractions like the Dallas Zoo and Six Flags Over Texas amusement park, making the Dallas-Richardson Holiday Inn a perfect choice for a fun-filled stay.

Book your stay now at the Holiday Inn Dallas-Richardson for a blend of comfort, convenience, and entertainment.

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may be subject to additional charges.

For any room including breakfast: the rate includes a coupon redeemable for breakfast in the hotel restaurant.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DFW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.3
Based on 314 reviews
Cleanliness: 6.63
Service: 8.6
Location: 9.14
Room Quality: 7.09
Amenities: 6.62
Value for Money: 6.58
Food and Beverage: 5.63
Overall Experience: 8.1
A
Audrey couple us
3
The bed was comfortable.
Pros:

The property was nice and clean, but needs updating.

Cons:

The tub was stopped up. When I was taking a shower, the tub was filling up with water. The bathroom door was hard to open. It was dragging the floor. Couldn’t find good tv stations. The refrigerator leaked water. The air conditioner made noise all night. A dog in the next room was barking a lot.

2026-04-04 via Nuitee
A
Audrey couple us
5
2026-04-04 via Nuitee
L
Lyndel family_with_children us
8
2026-04-02 via Nuitee
E
Elizabeth family_with_children us
9
Pros:

The housekeeper was so friendly, very polite with us .

Cons:

The people how made the salsa for breakfast it’s so good. And were very friendly thank you .

2026-03-30 via Nuitee
T
Toño couple us
10
2026-03-30 via Nuitee
K
Kate couple us
5
It was ok, but don’t think I’ll be back
Pros:

It was an over priced for one night and no complimentary breakfast, that disappointed by that.

Cons:

Comfortable beds

2026-03-24 via Nuitee
G
Gina family_with_children us
1
Do not plan to use this location again unless it is just necessary.
Pros:

The location was great, and there was a gift shop on site. I know carpet down the hallways makes things quieter, but it makes it hard for wheelchair wheels to roll to the room.

Cons:

The gift shop was hot, and the staff were rude to my son when he asked to go into the gift shop. He was told that unless he was buying something, they weren't opening the door. I'm sorry, but looking through the glass door, you can't tell what's inside the gift shop that you would need to go inside.

2026-03-16 via Nuitee
O
Octavia couple us
8
2026-03-05 via Nuitee
K
Karina couple us
3
I will most definitely not stay there again
Pros:

The breakfast server was very nice

Cons:

The room was dirty under the bed I found a beer can and salsa packets that were not mine the shower had hair in it before I could use it the shower head did not work the toilet took 30 mins to refill so I could use it again the hallway and elevator smelled like smoke and when I was having trouble with the WiFi and called for help the front desk was very rude and not helpful at all

2026-03-02 via Nuitee
B
Bickham couple us
7
Pros:

very good,

2026-02-11 via Nuitee
J
John family_with_children us
10
2026-02-08 via Nuitee
M
Moises couple us
10
2026-01-22 via Nuitee
J
Jason family_with_children us
4
met needs
Pros:

Hotel staff was very friendly. The beds were comfortable.

Cons:

The exhaust fan in the bathroom was broken and the shower drain drained so slowly water was pooling in the tub. There was visible water damage on the ceiling. The entire room was significantly more humid than the hallway outside. Breakfast started too late to be of use.

2026-01-19 via Nuitee
L
Lena extended_group us
10
2026-01-19 via Nuitee
T
Tong couple us
8
2026-01-15 via Nuitee
A
Abimael Lemus family_with_children us
10
Pros:

The location

Cons:

The noise of the cars

2026-01-15 via Nuitee
D
Donald couple us
10
Pros:

N/a

2026-01-15 via Nuitee
R
Rose family_with_children us
9
Great place to stay
Pros:

The hotel staff was great. Helpful and kind.
Every morning Betsy was there at breakfast helping us and always smiling. Made us feel like old friends.
😃 She’s one reason we’ll be coming back
All the staff were very nice and friendly 😀

Cons:

The only thing I would change is a fluffy but stiffer pillow. I probably should’ve asked for a different one so maybe that’s my fault.

2026-01-09 via Nuitee
Y
Yenifer family_with_children us
6
Pros:

Room was nice

Cons:

When I booked the hotel I paid extra to include breakfast. The breakfast was awful. Very few selections, not tasty, overall below average quality.

2025-12-12 via Nuitee
P
Pamela family_with_children us
6
Pros:

Great location. Nice facility.

Cons:

Carpet was dirty and old

2025-12-11 via Nuitee