Holiday Inn Dallas-Richardson by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.3 (340 reviews)
1655 North Central Expressway , Richardson , US

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Nice facility
Cons:
Dirty room
Bad breakfast
Poor maintenance

Categories

Cleanliness
6.63
Multiple mentions of musty rooms, dirty carpet, and visible mold.
Service
8.6
Staff was friendly, but issues with service were noted regarding accommodations.
Location
9.14
Great location mentioned multiple times.
Room Quality
7.09
Issues with air conditioning, old decor, and room conditions noted.
Amenities
6.62
Various complaints about breakfast quality and pool temperature.
Value for Money
6.58
Concerns regarding perceived overpricing and poor maintenance.
Food and Beverage
5.63
Multiple negative comments about breakfast quality.
Overall Experience
8.1
Mixed experiences overall, with some positive elements overshadowed by issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:21

Property Description

Convenient Location near Attractions

Located in Richardson, Texas, the Holiday Inn Dallas-Richardson is a short drive away from popular local attractions such as the Galleria Mall, downtown Dallas, and the Texas Motor Speedway.

Modern Amenities

Guests can indulge in the convenience of on-site dining at Austin's Grill & Bar for all meals. The hotel also boasts an indoor/outdoor swimming pool and 24-hour fitness facilities for relaxation and recreation.

Easy Access to Entertainment

Explore nearby attractions like the Dallas Zoo and Six Flags Over Texas amusement park, making the Dallas-Richardson Holiday Inn a perfect choice for a fun-filled stay.

Book your stay now at the Holiday Inn Dallas-Richardson for a blend of comfort, convenience, and entertainment.

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may be subject to additional charges.

For any room including breakfast: the rate includes a coupon redeemable for breakfast in the hotel restaurant.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DFW

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.3
Based on 340 reviews
Cleanliness: 6.63
Service: 8.6
Location: 9.14
Room Quality: 7.09
Amenities: 6.62
Value for Money: 6.58
Food and Beverage: 5.63
Overall Experience: 8.1
C
Christina • solo_traveller • us
10
This house was perfect for our stay!
Pros:

Love the house. It had everything and was so cozy!!

2026-10-27 • via Nuitee
F
Fred • extended_group • us
9
2026-10-24 • via Nuitee
N
NORA • couple • us
4
Not good at all.
Cons:

The staff member when checking in never made eye contact with me nor did i see her name eye contact with anyone in front of me checking in, another staff member later that night when I respectfully asked what times was breakfast he never looked at me either he just tapped with his pen a small sign next to him and then laughed at me for not noticing a small 8x 10 sign then kept on with his conversation with another staff member. I was humiliated so i just walked away although i looked at the sign when he tapped it i didn't fully retain the information because i was embarrassed. The elevators take a long while to open from the floor we were on and the waiting area had no air conditioning so its was hot and uncomfortable. When we got to the room and used the bathroom we notice there was no shower curtain and only one towel no other towels at all this is for two people. I called downstairs requesting for a shower curtain the front desk staff member didn't apologize only said someone will be there yet no one ever showed up to install the curtain or provide towels so we had to shower without a curtain and with one towel because we were so tired from our 9 hr trip we just wanted to go to bed. Also breakfast was $14.95 per person so we decided to skip it the next morning and grab something after check out. Overall one of the worst stays of all time and we've traveled for many years staying at different hotels with experiences that didn't compare to this one. The reason i didn't complain right there and then was because I figured since it was one night we would try to make the best of it, our lesson learned when we travel this area again we will not be staying at this location again and will not be chosing this chain of hotels plus I did not have the energy or time to speak to the manager, just wish our stay would of been better.

2026-10-17 • via Nuitee
C
Close • couple • us
1
I want a refund wish I took more pictures I will not use booking anymore this was the last time
Pros:

Nothing I will never stay again the staff was rude I booked an payed for king room they gave me to full beds for the same price when it was cheaper then the room I booked AC was not working they didn’t have anymore rooms the bath tub was painted the picture of the hotel didn’t look like what I walked into nasty

Cons:

No parking staff was rude

2026-10-11 • via Nuitee
E
Enriqueta • solo_traveller • us
10
2026-10-09 • via Nuitee
D
Deiondray • couple • us
10
2026-10-07 • via Nuitee
D
David • solo_traveller • us
5
It was a 3 star hotel. I will likely use a different hotel in the future.
Pros:

The breakfast was ok, not great, just ok. The sausage was below standard. I had to tell the person doing the breakfast that it starts at 6 am... he though it didn't start till 7 am.

Cons:

The first room I was assigned, the phone did not work. So I was assigned another room, that room the door did not lock... I could just push the door open. So I was assigned a third room that finally worked.

2026-09-15 • via Nuitee
M
Mandy • solo_traveller • us
8
Pros:

Nice staff

Cons:

Small rooms, the sink is outside of the bathroom

2026-09-10 • via Nuitee
S
Shumaila • family_with_children • us
9
2026-09-08 • via Nuitee
R
Rosa • couple • us
8
Not bad for only needing to sleep a couple of nights
Pros:

Location

Cons:

Noise

2026-08-31 • via Nuitee
A
Allisyn • family_with_children • us
7
Pros:

Friendly staff. Clean.

Cons:

Bed was hard and it was $14.99 for breakfast.

2026-08-08 • via Nuitee
M
Melody • solo_traveller • us
10
Pros:

So clean. Perfect location. Great amenities. Awesome value.

Cons:

Nothing actually

2026-08-06 • via Nuitee
S
Shekia • solo_traveller • us
9
Pros:

Location and cleanliness

Cons:

Elevator was not working

2026-07-01 • via Nuitee
L
Lametrice • solo_traveller • us
10
Pros:

Comfortable beds, quiet atmosphere.

Cons:

The view from the hotel window.

2026-06-29 • via Nuitee
K
Keven • extended_group • us
8
We were there to see our son off to the Marines.
Pros:

The pools were nice. Very comfortable beds and pillows! Very clean place inside and out.

Cons:

No exhaust fans on the bathrooms.

2026-06-23 • via Nuitee
C
Cheryl • couple • us
8
2026-06-23 • via Nuitee
C
Cardall • solo_traveller • us
10
2026-06-22 • via Nuitee
K
Karla • solo_traveller • us
4
2026-06-22 • via Nuitee
A
Adyure • couple • us
9
2026-06-21 • via Nuitee
J
Janice • couple • us
10
2026-06-14 • via Nuitee