Tru By Hilton Nashville Downtown Convention Center

Hotels
•
Tru by Hilton
9 (734 reviews)
500 Rep John Lewis Way South , Nashville , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Excellent breakfast
Great location
Friendly staff
Cons:
Elevators too slow
Parking fees

Categories

Cleanliness
8.83
The hotel was VERY, VERY clean and specific mentions of cleanliness in several reviews.
Service
9.3
Excellent customer service noted, with several mentions of friendly and helpful staff.
Location
9.34
Excellent location, conveniently near Bridgestone Arena and downtown attractions.
Room Quality
8.29
Rooms were generally described as nice, though some mentioned tight spaces leading to minor issues.
Amenities
8.82
Good breakfast options available and modern facilities were highlighted.
Value for Money
9.28
Described as a good value for the price, especially with convenient amenities.
Food and Beverage
9.33
Breakfast received high praise for variety and quality.
Overall Experience
8.8
Generally positive sentiment about the stay, with multiple mentions of enjoying the visit.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:47

Property Description

Modern Comfort in Music City

At Tru By Hilton Nashville Downtown Convention Center, experience modern comfort in the heart of Nashville. Enjoy air-conditioned rooms with flat-screen TVs, free WiFi, and a fitness centre to stay active during your stay. Start your day with a delicious buffet breakfast before exploring nearby attractions like Bridgestone Arena and Ryman Auditorium.

Relax and Unwind

Unwind in the shared lounge or on the terrace, and take advantage of the 24-hour front desk for all your needs. Private parking is available on site for your convenience. After a day of sightseeing, relax in your room equipped with a fridge, cozy bed linens, and a private bathroom.

Entertainment and Leisure

Have some fun at the hotel's barbecue area or enjoy a game of billiards. With the Nashville International Airport just 9 km away, Tru By Hilton is the perfect choice for your stay in Music City.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 39 per day.

Location

Guest Reviews

9
Based on 734 reviews
Cleanliness: 8.83
Service: 9.3
Location: 9.34
Room Quality: 8.29
Amenities: 8.82
Value for Money: 9.28
Food and Beverage: 9.33
Overall Experience: 8.8
A
Amy • extended_group • us
10
Great weekend in Nashville.
Pros:

Great location within walking distance to bars and museums. Comfortable beds in an updated room.

Cons:

Nothing

2026-03-03 • via Nuitee
L
Linda • couple • us
9
2026-03-02 • via Nuitee
L
Lisa • extended_group • us
10
The stay was great, and I would return.
Pros:

The location was great. Easy walk to Broadway and other key areas we were visiting.

2026-03-01 • via Nuitee
K
Kim • extended_group • us
10
Amazing
Pros:

We loved everything about it !!! Erica was an amazing staff member!!!

Cons:

Nothing

2026-03-01 • via Nuitee
S
Shila • couple • us
10
2026-03-01 • via Nuitee
W
Wisam Kinani • couple • us
8
2026-02-25 • via Nuitee
N
Nick • solo_traveller • us
10
2026-02-23 • via Nuitee
אושרה • couple • il
7
מיקום טוב. ארוחת בוקר טובה מאד. הצוות באופן כללי נחמד ועוזר למעט אחת שהיתה קצת חמוצה.
Pros:

היה קרוב למרכז. חניה טובה אבל יקרה. צוות נחמד באופן כללי.

Cons:

החדר לא נוקה כראוי. בעיקר ישרו את המצעים והחליפו מגבות. לכלוך שהיה על הרצפה או על השולחן לא נוקה. ואף שכחו לזרוק את הזבל באחד הימים. עד שהערתי להם.

2026-02-11 • via Nuitee
A
Alvarez • extended_group • us
10
2026-02-10 • via Nuitee
E
Eneida • family_with_children • us
10
2026-02-09 • via Nuitee
N
Nicholas • family_with_children • us
9
Our stay was great! Breakfast, staff, location,the awesome lobby with the pool tables,...fantastic!
Pros:

Breakfast was great! I loved the variety and the value. We loved the lobby with the pool tables, shuffle board, foosball, and the comfy chairs.

Cons:

I wish there was plain oatmeal every morning. I prefer that over the sugary packets.
I wish there were more blankets for the bed - maybe a comforter.

2026-01-25 • via Nuitee
L
LUIS • extended_group • us
10
Great of your looking to visit the music street
Pros:

Staff was great. Good breakfast, great location

2026-01-23 • via Nuitee
K
KATHERINE • extended_group • us
6
2026-01-20 • via Nuitee
D
Dane • extended_group • us
10
2026-01-20 • via Nuitee
J
James • couple • us
8
Will not stay again. Food was cold
Pros:

Grand Ole opra

Cons:

Trying to find the place

2026-01-20 • via Nuitee
J
Jake • couple • us
10
2026-01-19 • via Nuitee
M
Mollie • family_with_children • us
10
Will definitely visit again and will be bringing additional loved ones for a stay!
Pros:

Breakfast provided a great variety of choices. Lenroy was exceptional at the desk and providing service during breakfast hours. Would like to see more variety of teas outside of black teas. Ginger, Peppermint,etc would be great! Makeup washcloth was a great idea as well. Towels were bright in color (stain free) which was much appreciated! Loved the convenience of being able to walk to a high percentage of attractions, shopping, eating, and sight seeing!

Cons:

Black tea was the only choice of teas and hallway was exceptionally warm.

2026-01-19 • via Nuitee
C
Casey • extended_group • us
10
Book it
Pros:

Loved the lobby area that included a fun game and hang out area. Breakfast was amazing with a huge selection. Great location within walking distance of fun bars. Private parking garage is nice. Wish we'd used the pool because we loved that it was outdoors and heated.

Cons:

Can't think of anything

2026-01-19 • via Nuitee
K
Katherine • family_with_children • us
6
2026-01-19 • via Nuitee
R
Robert • family_with_children • us
10
Pros:

Great 👍 everything was excellent 👏 it was all great 👍

2026-01-19 • via Nuitee