Tru By Hilton Nashville Downtown Convention Center

This July, our family drove from Toronto, Canada, for our son's baseball tournament, and from the moment we arrived, we were welcomed with outstanding customer service.
Our room was clean, comfortable, and well maintained, and we appreciated having an easily accessible parking garage. One of the biggest surprises was how much there was to do in the lobby. Our son's baseball team spent hours playing pool, shuffleboard, and the board games provided. It was the perfect gathering place for a group of teenagers, keeping them entertained between games. There was always plenty of seating, and the staff graciously allowed us to make the space our home away from home throughout the week.
The complimentary breakfast exceeded our expectations every morning. There was a wonderful variety of hot dishes, cereals, breads, pastries, fresh fruit, and more; something for everyone. My personal favourites were the delicious pepper and cheese omelets and the maple walnut pastries! I also loved that the coffee, hot chocolate, fresh fruit, and lemon water were available throughout the day, not just during breakfast.

The absolute highlight of our stay, however, was an unforgettable birthday surprise.

Without my knowledge, my husband worked together with the front desk staff—Erica, Shannon, and Terrance—to organize the sweetest birthday celebration. While I was exploring downtown Nashville with some of the other baseball moms, they gathered everyone in the lobby in anticipation of my return.
As I walked through the front doors, approximately 40 people: our baseball families, the boys, hotel staff, players from other American teams, and even guests who had just checked in—began singing "Happy Birthday." My husband greeted me with a beautiful birthday cake, complete with lit candles. I was completely surprised, incredibly touched, and honestly speechless.
It was one of those moments that I'll cherish forever, and it simply wouldn't have happened without the kindness and enthusiasm of Erica, Shannon, Terrance, and the entire hotel staff. Thank you all for going above and beyond to make my birthday so incredibly special.
Canadians are often said to be known for their friendliness, but during our week in Tennessee, we experienced genuine warmth, kindness, hospitality, and Southern charm everywhere we went. The people we met: especially the staff at this hotel, made us feel truly welcome.
If you're looking for a hotel with excellent amenities, outstanding customer service, and staff who genuinely care about their guests, look no further. We would happily stay here again and highly recommend it to anyone visiting Nashville.

Thank you for making our family's trip, and my birthday, so unforgettable! ❤️🇨🇦🤠

They had a great breakfast each morning. Clean rooms. Friendly staff

The location is right down the street from Broadway there were several food trucks right outside of the hotel from you to choose from

The location was good as it was in walking distance of all major attractions. The staff was friendly. Breakfast was good and there were plenty of food options available. We like that the facility had its own parking garage.

Tout

We were in the heart of the city by the events we attended. Getting a lift or an uber was easy. Not a big pool and elevators we had to wait for.... hotel used by alot of people.

Everything . Perfect location. Nice and friendly staff. Clean and breakfast was better than any hotel breakfast I’ve had in a while.

Convenient to Broadway, the staff was wonderful,

Breakfast was good, location was great.

Close to everything on Broadway. Breakfast was the best I’ve ever had at a hotel!

Property was clean games in the lobby were great. Staff was friendly.