Tru By Hilton Nashville Downtown Convention Center

Hotels
Tru by Hilton
9 (745 reviews)
500 Rep John Lewis Way South , Nashville , us

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Excellent breakfast
Great location
Friendly staff
Cons:
Elevators too slow
Parking fees

Categories

Cleanliness
8.83
The hotel was VERY, VERY clean and specific mentions of cleanliness in several reviews.
Service
9.3
Excellent customer service noted, with several mentions of friendly and helpful staff.
Location
9.34
Excellent location, conveniently near Bridgestone Arena and downtown attractions.
Room Quality
8.29
Rooms were generally described as nice, though some mentioned tight spaces leading to minor issues.
Amenities
8.82
Good breakfast options available and modern facilities were highlighted.
Value for Money
9.28
Described as a good value for the price, especially with convenient amenities.
Food and Beverage
9.33
Breakfast received high praise for variety and quality.
Overall Experience
8.8
Generally positive sentiment about the stay, with multiple mentions of enjoying the visit.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:47

Property Description

Modern Comfort in Music City

At Tru By Hilton Nashville Downtown Convention Center, experience modern comfort in the heart of Nashville. Enjoy air-conditioned rooms with flat-screen TVs, free WiFi, and a fitness centre to stay active during your stay. Start your day with a delicious buffet breakfast before exploring nearby attractions like Bridgestone Arena and Ryman Auditorium.

Relax and Unwind

Unwind in the shared lounge or on the terrace, and take advantage of the 24-hour front desk for all your needs. Private parking is available on site for your convenience. After a day of sightseeing, relax in your room equipped with a fridge, cozy bed linens, and a private bathroom.

Entertainment and Leisure

Have some fun at the hotel's barbecue area or enjoy a game of billiards. With the Nashville International Airport just 9 km away, Tru By Hilton is the perfect choice for your stay in Music City.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 39 per day.

Location

Guest Reviews

9
Based on 745 reviews
Cleanliness: 8.83
Service: 9.3
Location: 9.34
Room Quality: 8.29
Amenities: 8.82
Value for Money: 9.28
Food and Beverage: 9.33
Overall Experience: 8.8
D
dawn couple us
4
Luxury prices with medicore amenities.
Pros:

It was clean and in a good location- walkable to downtown and the gulch

Cons:

The outdoor space is so small and the sun is blocked by the building by 1pm. There were an estimated 75 young people in the lobby checking in on Friday evening. We had a hard time even getting in the building, lobby was overtaken. It was very loud into very late/early hours.

2026-04-13 via Nuitee
J
John extended_group us
10
Pros:

Great hotel, very clean and comfortable. Would recommend.

2026-04-13 via Nuitee
M
Mancheski extended_group us
8
Pros:

Location was perfect! Also, we were able to check in a little bit earlier which is so helpful when traveling.

Cons:

That you had to pay $40 for parking.

2026-04-07 via Nuitee
P
Pell couple us
10
Pros:

Great breakfast,perfect location

2026-04-06 via Nuitee
A
Andrea extended_group us
9
A great stay overall....Will stay again!
Pros:

Loved the hotel location, cleanliness, lots of elevators so never a long wait. Breakfast was the best I've seen. Kids loved having pancakes or waffles. Loved that had things like spinach quiche and chicken tenders. Mr. Carlton (vendor out front was easy access to beautiful cowboys hats...get you one!) Pool tables and kids/game area was fabulous for relaxed downtime for the kids. Lots of menus up front for easy takeout and delivery options.

Cons:

Pillows were not that great and we hated the shower head setup. Up so high that no water pressure to wash put out shampoo.

2026-04-05 via Nuitee
S
Seashellstew Family Los Angeles, California
8
Staff is excellent! Nice hotel
Pros:

What is most notable about this hotel? The service!!

We arrived late so we called ahead and “Moni” got us all checked in. We had 3 rooms so once we got there we just picked up the keys. There was another guy that was super helpful - from Jamaica and my uncle kept playing Jamaican music when he went in the lobby. I think his name was Laenroy or something like that. He told us where to eat and one BBQ place was right in back of the hotel so we could walk! They were super nice!

Rooms: 7/10. They are small almost like New York hotel rooms. Not much room to lay our suitcases out. Vinyl flooring was appreciated for people like me with allergies.

Bed & pillows: 2/10. Cheap mattress had me tossing and turning.

Bathroom: clean with a glass shower door. Lighting was decent.

Cleanliness: 10:10: They cleaned and the rooms and refreshed the towels without being promoted which was good.

Safety: 10/10. Most of the time you needed to swipe your card to enter the lobby

Parking: 7:10: parking was maybe $38/night underground. Parking smelled really moldy and damp but all the spaces are pretty close to the elevator.

Lobby: 10/10. Game area, fun vibrant colors and the breakfast area had plenty of spaces for everyone to eat and still be spaced out.

Food: 10/10. Very good! They had a station to make your iced coffee drinks which I loved. They also had a breakfast sandwich area. Although the food is super good in Nashville, having good breakfast was appreciated so we could start our day off!

Location: 8/10. So the location is a short walk from Broadway - maybe like 6 or 7 min walk. There is a Quiznos right in back of the hotel and other restaurants that you can walk to that aw closer than Broadway. It’s far enough from all the action to have some peace.

I would stay here again.

2026-04-02 via Tripadvisor
T
Tracy couple us
9
Very nice people, clean, and great breakfast.
2026-03-29 via Nuitee
L
Linda couple us
8
Pros:

Close to downtown

2026-03-26 via Nuitee
C
christinamM6616CM Friends getaway
6
Clean and basic
Pros:

Not horrible. Good for the money. Nothing fancy though. There are much nicer for the same money but it was clean. Everything just seemed a little worn out, like the beds, elevator, carts. Breakfast station got messy after a bit but it was overall good and had a well stocked variety.
The one thing I can say I didn’t like was their parking garage. It’s like you took a detour to Mammoth Cave.
There was a good donut shop next door. But they’re like croissant donuts.
A major plus that I liked was you had to have a key card to even get in the hotel.

2026-03-25 via Tripadvisor
F
Felicia family_with_children us
9
Pros:

I enjoyed the wonderful breakfast and the staff were kind and courteous.

Cons:

No microwave in the rooms

2026-03-25 via Nuitee
S
Susan extended_group us
9
2026-03-16 via Nuitee
S
Sabrina couple us
7
2026-03-16 via Nuitee
C
Christopher couple us
10
2026-03-15 via Nuitee
H
Hannah couple us
10
10/10 recommend!
Pros:

The breakfast was top tier and the staff was amazing!

2026-03-09 via Nuitee
P
Pedro extended_group us
8
2026-03-09 via Nuitee
C
Christa couple us
10
2026-03-08 via Nuitee
C
Cody family_with_children us
4
2026-03-08 via Nuitee
A
Amy extended_group us
10
Great weekend in Nashville.
Pros:

Great location within walking distance to bars and museums. Comfortable beds in an updated room.

Cons:

Nothing

2026-03-03 via Nuitee
L
Linda couple us
9
2026-03-02 via Nuitee
S
Shila couple us
10
2026-03-01 via Nuitee