Ambassador Chicago, part of JdV by Hyatt

Hotels
Joie De Vivre
7.3 (302 reviews)
1301 North State Parkway , Chicago , us

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Location convenience
Accurate booking pictures
Comfortable beds
Cons:
Poor cleanliness and maintenance
Rude and unhelpful staff
High hidden charges and fees

Categories

Cleanliness
2
Guests consistently complained about cleanliness issues such as lack of maintenance and delays in room cleaning.
Service
2.9
Service was a major issue with guests reporting rude and unhelpful staff, lack of maintenance, and delays in room service.
Location
7.3
The convenient location was one of the few positive aspects mentioned by guests.
Room Quality
3.8
Rooms were criticized for being subpar with complaints about cleanliness, maintenance, and overall quality.
Amenities
5.3
Amenities were not highlighted positively by guests, with complaints about limited services and lack of important facilities like a spa.
Value for Money
3
Many guests felt that the high charges, additional fees, and lack of transparency in pricing made the hotel poor value for money.
Food and Beverage
5.5
Few positive remarks about food and beverage services, with complaints about high prices and lack of variety.
Overall Experience
1.7
Overall, the majority of guests had a negative experience, citing issues with cleanliness, service, room quality, and value for money.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-27 08:32

Property Description

Prime Location in Downtown Chicago
Located just 4 blocks from the iconic Magnificent Mile, Ambassador Chicago offers a convenient stay close to premier shopping, dining, and entertainment options.

Luxurious Amenities
Indulge in a comfortable stay with flat-screen HDTVs, premium cable channels, a well-equipped work area, and in-room mini bars and safes. Unwind in the 24-hour fitness center or the cozy Screening Room with oversized couches and a 110-inch movie screen.

Near Major Attractions
Explore Chicago's top attractions with Lincoln Park Zoo, Navy Pier, and Millennium Park all within a short drive from the hotel.

Book your stay at Ambassador Chicago, part of JdV by Hyatt, and experience the best of Chicago in style and comfort.

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A damage deposit of USD 100 is required. The host charges this 14 days before arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that early check-in is available upon request and is subject to availability. Please contact the property for additional information.

Pet Policy:
-USD 75$ non-refundable fee per stay

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 62 per day.

Location

Guest Reviews

7.3
Based on 302 reviews
Cleanliness: 2
Service: 2.9
Location: 7.3
Room Quality: 3.8
Amenities: 5.3
Value for Money: 3
Food and Beverage: 5.5
Overall Experience: 1.7
C
Cristhian family
4
Pros:

Room wasn’t clean, a lot of dust around the furniture, everything is very old and a few things doesn’t work well. No service at the room and very hard to get towels and toilet paper. I won’t use this hotel next time

2025-10-12 via Nuitee
J
jessica family
2
Pros:

Extremely disappointing stay. The room was dirty upon arrival, and there was no housekeeping service at all during my visit. I had to go down to the front desk just to get clean towels, since no one ever came to the room.

At check-in, I was hit with a surprise $99 per night “fee” that was never mentioned during booking—completely misleading. To make matters worse, there were bogus dinner and drink charges added to my final bill for items I never ordered, and the front desk staff was unhelpful when I tried to get it resolved.

For the price, this hotel is absolutely not worth it. Poor cleanliness, hidden fees, and terrible customer service — I wouldn’t stay here again or recommend it to anyone.

2025-10-12 via Nuitee
M
Mohanad partner
10
Pros:

Amazing hotel

2025-10-09 via Nuitee
S
Samuel
6
Pros:

What i need to mention is what i cam back after the fist night , i found my room had not been cleaned . When i inquiried at reception they said well you did'nt ask for ... Never seen/heard anything similar in a 3 stars hotel in 45 years of traveling . So it's up to you to do what you need to do with this , but honestly I will never stay again there and will probably make direct reservations from now on on hotel chains I have already experienced . Btw i was promised a discount for my room not done , discount which was not applied. In summary this is a hotel where they probably do not expect customers to come back and they know they will alsways be full because Chicago is a very visited city. Enough said on this bad experience.

2025-10-08 via Nuitee
A
Adriana
10
Pros:

Clean room! Large room! Delicious breakfast included!

2025-10-07 via Nuitee
D
Daniel
10
Pros:

I had a good experience staying at this hotel, I have stayed here before and have had good experiences. Hotel is quiet, clean, friendly staff and a great location near mag mile. I will stay here again in future trips.

2025-10-06 via Nuitee
R
Robin partner
6
Pros:

There was a pile of crumbs in the hallway close to the elevator on the floor where our room was that was there the entire four days of our stay, despite the fact that we called it to the attention of both the reception clerk and a maid.

2025-10-06 via Nuitee
S
Stephen family
10
Pros:

Very nice and historic place.

2025-10-06 via Nuitee
L
Lex
10
Pros:

Room’s not spacious but still okay but can be better on vaccumm

2025-10-06 via Nuitee
R
River
10
Pros:

Clean/Big room

2025-10-05 via Nuitee
J
Jennifer
10
Pros:

We really enjoyed our stay in Chicago at The Chicago Hotel. Check in was really quick and easy. At check in we were handed 6 bottles of water, 2 drink coupons and 2 breakfast coupons which was such a bonus! Our room was extremely comfortable (space wise, pillows and beds!). We were very impressed with how quiet the room was. We didnt hear any noise all night long. We slept great! Waking up after such a great nights sleep to the breakfasts buffet was a treat! The food was great and the dining area was very well attended considering how crowded it was. Our next visit to Chicago will definitely include a stay in the beautiful neighborhood of Gold Coast!

2025-10-05 via Nuitee
J
Joelle
8
Pros:

The rooms of the hotel are a bit older but you can tell they do their best to keep them clean. Our tv didn’t work so that was a negative even though maintenance tried to fix it. I appreciated the breakfast coupons for morning buffet and complimentary water bottles too. The best part was the short walk to the lakefront. The worst part was the horrible parking situation.

2025-10-05 via Nuitee
J
Jim
10
Pros:

Amazing hotel and service!

2025-10-05 via Nuitee
C
Chase partner
8
Pros:

All was excellent

2025-10-04 via Nuitee
C
Cynthia friends
10
Pros:

The facility amazing, the staff the amenities were all fantastic

2025-10-04 via Nuitee
D
Dan
10
Pros:

Particularly liked the helpful staff

2025-10-03 via Nuitee
R
Robin
10
Pros:

Check in with Vontae was amazing. He made me feel very welcome! Each day when I saw him he was always great and remembered my name.
The entire vibe here is comfortable. It's nice to be in a neighborhood rather than on a busy and loud road. Restaurant on sight is a treat!

2025-10-02 via Nuitee
N
Natalie partner
10
Pros:

Room and breakfast fantastic!

2025-10-01 via Nuitee
R
Robert
10
Pros:

Location was great! Walking distance to the Red line CTA station, which we took all over town. The free breakfast was restaurant quality, well beyond a typical hotel breakfast. The bar was lively and fun, so the 2 free drinks were a nice plus.

2025-09-30 via Nuitee
A
Arelina
8
Pros:

Designer shops in the area. Beach in walking proximity. Beautiful rooftop view.

2025-09-30 via Nuitee