Le Meridien Essex Chicago

Hotels
•
Le Meridien Hotels & Resorts
9 (821 reviews)
800 South Michigan Avenue , Chicago , us

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Extremely helpful and friendly staff (Kiera/Kierra, James, Isaiah, Sam, Nico, Dontrell)
Great, walkable location and sense of safety
Clean, comfortable rooms
Exceptional customer service (early check-in, upgrades, local recommendations)
Memorable overall experience
Cons:
Poor food at the on-site cafe (burned toast, generally bad)

Categories

Cleanliness
9.3
Multiple reviews explicitly state rooms were spotless and everything felt clean and well cared for.
Service
9.8
Overwhelmingly positive mentions of staff (Kiera/Kierra, James, Isaiah, Sam, Nico, Dontrell) — described as incredibly helpful, attentive, friendly, and providing exceptional service including early check-in, upgrades, and useful recommendations.
Location
9.4
Several reviewers call the location great and within walking distance to attractions; guests felt safe even during busy festival weekends.
Room Quality
9.2
Rooms described as comfortable, spotless, and well cared for; one guest received an upgraded room that improved their stay.
Amenities
9.5
Standard quality for this hotel tier.
Value for Money
9.2
Standard quality for this hotel tier.
Food and Beverage
6
Negative feedback specifically about the cafe food being poor (mention of burned toast and generally bad items).
Overall Experience
9.6
Many reviewers describe memorable, excellent stays with repeated praise for staff and overall hospitality; multiple explicit 'great stay' and five-star sentiments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 14:09

Property Description

City Views Terrace and Free WiFi Access
Hotel Essex offers a stunning terrace with panoramic city views, perfect for relaxation and enjoying the urban scenery. Stay connected with complimentary high-speed WiFi access throughout the property.

Modern Fitness Centre
Stay active and energized during your stay at Hotel Essex with access to a modern fitness centre equipped with state-of-the-art cardiovascular equipment. Maintain your workout routine while enjoying your time in Chicago.

Convenient Location
Located just steps away from the best Chicago experiences, Hotel Essex is in close proximity to renowned attractions such as Grant Park, Chicago Symphony Orchestra, and DePaul University. Explore the city with ease from this centrally situated hotel.

Book your stay at Hotel Essex now to experience the perfect blend of comfort, convenience, and luxury during your Chicago visit.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

9
Based on 821 reviews
Cleanliness: 9.3
Service: 9.8
Location: 9.4
Room Quality: 9.2
Amenities: 9.5
Value for Money: 9.2
Food and Beverage: 6
Overall Experience: 9.6
G
Gladdylyn • extended_group • ca
5
It was ok. Not very good value for room space / service received
Pros:

Close to restaurants and touristy destinations

Cons:

Room is too small for 4 people
Staff was ok — reception was not very informative of amenities and location

2026-08-29 • via Nuitee
N
Nana • solo_traveller • gb
9
Amazing staff, great location
Pros:

Every single staff member was amazing and really helpful.

Cons:

My room was so cold, the heating was under maintenance so I couldn’t make my room warmer

2026-08-26 • via Nuitee
B
Bailey • extended_group • us
7
2026-08-26 • via Nuitee
N
napoleon • couple • us
9
I don’t see any problem in the property
Pros:

Property was very nice and clean

Cons:

All good

2026-08-26 • via Nuitee
J
Jessica • solo_traveller • au
9
2026-08-26 • via Nuitee
W
Whitney • family_with_children • us
9
Overall a nice property, very close walking distance to soldier field. I did not use their valet parking option as it wa
Pros:

Very secure and clean

Cons:

I got to the property to check in and the lady at the front desk told me that they overbooked the type of room I booked. It took her a while to figure out a solution and needed help from other staff members to fix it.

2026-08-23 • via Nuitee
T
Terrell • couple • us
10
2026-08-23 • via Nuitee
S
SAMUEL RAJAIAH • extended_group • in
9
Good and pleasent stay
Pros:

Good staff and clean hotel. Good location

Cons:

nothing in particular

2026-08-21 • via Nuitee
E
Elena • couple • es
8
CHICAGO
Pros:

La ubicación, las vistas ❤️❤️ y la limpieza.

Cons:

El aislamiento de las ventanas es pésimo, se escucha todo el ruido de la calle a pesar de estar en la planta 12

2026-08-17 • via Nuitee
E
Elena • couple • es
9
2026-08-17 • via Nuitee
O
Oliver • solo_traveller • us
7
2026-08-16 • via Nuitee
H
Haley • solo_traveller • us
7
Pros:

The location was great. I loved that they had vouchers for the restaurant at the hotel for us to use as reimbursement for the resort fee! A lot of things were easy reachable by foot, so that was very convenient with it being in Chicago! Would definitely come back again

Cons:

The bathrooms weren't that clean and they just like stopped giving us towels and wash cloths and stopped making our bed the last two days which was kind of ignorant.

2026-08-15 • via Nuitee
B
Brian • solo_traveller • us
10
2026-08-15 • via Nuitee
G
GIRMA • solo_traveller • us
9
2026-08-15 • via Nuitee
C
Caryn • couple • ch
9
Pros:

Location was great for a quick stay in Chicago. Didn't eat on site. Room was spacious, bright, well furnished, clean. We were able to leave our bags for the day while we explored the city on foot.

Cons:

We were not informed that we'd be unable to access the hotel by car the night of our arrival, due to a major music festival happening nearby. We had been unaware of the festival (our mistake) and were forced into a very unsafe situation because of it. Some desk members were difficult to understand.

2026-08-15 • via Nuitee
S
Sarah • couple • us
3
Won't be back
Pros:

We were close to our children

Cons:

The room is really small for the price of the room. The air conditioner points directly towards the closet space which did not cool the room directly when your trying to sleep and your body temperature naturally rises. The bed sheet did not fit and constantly come off. When we arrived the young man checking us in ask the manager if the price we were being charged was correct. It was not. She non chalantly said tes. She was wrong and rude and offered no help to address our concerns whatsoever.

2026-08-15 • via Nuitee
B
Bryan • couple • us
10
Like a Dream
Pros:

Felt like a true guest immediately- staff went above and beyond for us from start to finish

Cons:

Nothing/ it was perfect

2026-08-12 • via Nuitee
S
Sterling • couple • us
10
Great view of the lake and park!!
Pros:

Cleanliness of the rooms

Cons:

TikTok

2026-08-11 • via Nuitee
A
Abiy • family_with_children • us
4
Pros:

Location

Cons:

Service

2026-08-11 • via Nuitee
A
Amy • couple • us
10
Pros:

Clean and inviting

2026-08-10 • via Nuitee