Macdonald New Blossoms Hotel, Chester

Hotels
Macdonald Hotels & Resorts
7.2 (4436 reviews)
St John St , Chester , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Lift / Elevator
Luggage storage
Express check-in/check-out
Bar
See all facilities

Review Highlights

Pros:
Central Location
Friendly Staff
Good Service
Cons:
Dirty Rooms
Poor Maintenance
Value for Money Issues

Categories

Cleanliness
4.53
The rooms were filthy and lacked proper cleaning, with stains evident throughout.
Service
8.5
Staff were friendly and helpful, providing a good standard of service despite the issues.
Location
9.04
Great central location near shops and restaurants, convenient for exploring the city.
Room Quality
5.49
Rooms lacked effort in preparation; significant issues with cleanliness and maintenance.
Amenities
7.52
Basic amenities available but not adequately maintained, such as old furniture.
Value for Money
6.98
Given cleanliness issues, the price felt high for the condition of the hotel.
Food and Beverage
8.03
No specific food and beverage services mentioned, but standard for hotel tier.
Overall Experience
7.5
While the location and staff were positives, major cleanliness issues detracted from the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 01:05

Property Description

Central Location in Chester City Centre
The Macdonald New Blossoms Hotel offers the perfect blend of convenience and luxury, situated in the heart of Chester. Guests can easily explore the city's shopping, historic sites, and vibrant nightlife, all within walking distance.

Charming Rooms with Modern Amenities
Experience a harmonious mix of classic charm and contemporary comfort in our rooms. Featuring period details, flat-screen TVs, and en-suite bathrooms, each room provides a cozy retreat after a day of sightseeing.

Delicious Dining Options and Exceptional Service
Indulge in seasonal dishes made from the finest ingredients at our restaurant, or opt for a full English breakfast served with a smile. Our attentive staff ensures that your stay is memorable and hassle-free.

Ready to immerse yourself in the allure of Chester? Book your stay at Macdonald New Blossoms Hotel now!

Important information:

The credit/debit card used to book a pre-paid rate must be presented to reception on arrival at the hotel. Please note that failure to do so will result in an alternative payment method being required.

Please note that the property has difficulty accommodating guests who are unable to leave a building unassisted. Guests with mobility restrictions are required to contact the property in advance to asses the risks and procedures in accessing the hotel.

Please note that the hotel doesn’t accept any cash payments.

When booking 7 rooms or more, different policies and additional supplements may apply.

The hotel a negotiated a discount at Eastgate Square Car Park for £10 per night where a QR code is available at reception.This property is located in a busy area so guests might experience some noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Location

Guest Reviews

7.2
Based on 4436 reviews
Cleanliness: 4.53
Service: 8.5
Location: 9.04
Room Quality: 5.49
Amenities: 7.52
Value for Money: 6.98
Food and Beverage: 8.03
Overall Experience: 7.5
S
Susan extended_group im
6
Great location, staff lovely but hotel itself needs some TLC
Pros:

Location could not have been better

Cons:

Old tiered

2026-08-08 via Nuitee
D
Dylan family_with_children gb
7
2026-08-08 via Nuitee
H
Hanlon solo_traveller gb
8
2026-08-08 via Nuitee
C
Craig couple gb
4
it was adequate but i wont hurry back
Cons:

Bar closed completely on one night,

Air-Con in room was very poor,

little to no ventilation in 3rd floor rooms

2026-08-08 via Nuitee
A
Angela extended_group gb
2
Needs decorating , staff not helpful
Pros:

Location

Cons:

Hotel is in need of decorating rooms are tired looking. Windows didn’t open but no air-con so was stifling hot. Holes in wall , bathroom shower screen needed sorting as rubber falling off, tape holding wallpaper on behind door. You need code to get discount at carpark but staff member didn’t tell us we had to scan it on arrival and no information to state this so when we left we couldn’t scan it so paid an extra £24 for carpark because they didn’t inform us when we checked in.

2026-08-07 via Nuitee
C
Claire family_with_children im
9
Great
Pros:

Great location, very friendly staff, spacious room

Cons:

Better fold our bed

2026-08-07 via Nuitee
M
Mike solo_traveller gb
10
2026-08-07 via Nuitee
C
caroline solo_traveller gb
9
Pros:

Great location and comfortable room

2026-08-07 via Nuitee
G
Gareth family_with_children gb
5
Not what i would expect from a MacDonald hotel
Pros:

Beds were comfy great sleep

Cons:

Dirty ceilings. Dated rooms. Poor facilities

2026-08-06 via Nuitee
A
Andrew couple gb
3
At best is was just somewhere to get your head down
Pros:

The location was excellent for visiting the city. The mattress was comfortable but the headboard needed some cushioning. Breakfast was OK, but nothing special.

Cons:

The hotel was tired. The windows couldn’t be opened. The cold tap in the bathroom was very loose. There was no soap. The cleaner had missed a few bits of rubbish, cobwebs and dust.

2026-08-06 via Nuitee
T
THERESE solo_traveller gb
4
Pros:

Excellent location, staff very friendly and helpful.

Cons:

Needs love and attention to detail.
Could be cleaner, dirty spoon on breakfast table, missing bulb from bedside light,

2026-08-06 via Nuitee
P
paul couple gb
3
Never again in a McDonald's hotel
Pros:

Central location which is why we chose it

Cons:

Not clean at all, rooms and public areas. Room 219 was very tired, damaged headboard, threadbare carpet, couldn't open a window. Wi-Fi rubbish

2026-08-05 via Nuitee
D
Danny extended_group gb
7
2026-08-04 via Nuitee
S
stephen solo_traveller gb
9
Pros:

Close to city centre

Cons:

Asked for bar to be open sat thier for half hour nothing happened

2026-08-03 via Nuitee
T
Trevor couple gb
4
2026-08-03 via Nuitee
L
Long solo_traveller gb
8
Pros:

Good location and friendly staff room was clean

Cons:

Couldn't open window

2026-08-03 via Nuitee
A
Anne couple gb
4
Would not stay here again
Pros:

Location

Cons:

Room was very dirty

2026-08-03 via Nuitee
T
Trevor couple gb
4
Do not book.
Pros:

The location was good and the staff where very nice.

Cons:

As a four star hotel it was not good at all. The rooms were not cleaned and ensuite daily as they should be. Guests were left hanging around the breakfast room counter with no staff on to meet and greet them. The overall experience was not four star. I said this as a highly qualified person in management of staff and hygiene etc. with 32 years experience. The public areas, bar, piano lounge and breakfast room were bright and welcoming but the feeling that the hotel was being wind down came across to all guests we spoke to. We found a number of flys around the inside of the window, badly stained bathroom tiles etc. Cleaning was not being done at all well. Four out of ten.

2026-08-03 via Nuitee
H
Heather couple gb
10
We would definitely stay here again
Pros:

Staff were amazing & so was the location

2026-08-02 via Nuitee
H
Harko45 solo_traveller gb
10
Bargain for chester
Pros:

Location brilliant = mobility parking easy to find around surrounding streets = great value hotel for quality hotel chain =king rooms very spacious = air con =good clean shower = large bath

Cons:

Only gripe was for the standard double i boʻked for my brother and wife were allocated only a fan for such very hot room = just an unfortunate too hot night

2026-08-02 via Nuitee