Macdonald New Blossoms Hotel Chester

Hotels
•
Macdonald Hotels & Resorts
7.2 (4049 reviews)
St John St , Chester , gb

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Children allowed

Facilities

Nightclub
Non-smoking rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Non-smoking throughout
Shared lounge/TV area
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Central Location
Friendly Staff
Good Service
Cons:
Dirty Rooms
Poor Maintenance
Value for Money Issues

Categories

Cleanliness
4.53
The rooms were filthy and lacked proper cleaning, with stains evident throughout.
Service
8.5
Staff were friendly and helpful, providing a good standard of service despite the issues.
Location
9.04
Great central location near shops and restaurants, convenient for exploring the city.
Room Quality
5.49
Rooms lacked effort in preparation; significant issues with cleanliness and maintenance.
Amenities
7.52
Basic amenities available but not adequately maintained, such as old furniture.
Value for Money
6.98
Given cleanliness issues, the price felt high for the condition of the hotel.
Food and Beverage
8.03
No specific food and beverage services mentioned, but standard for hotel tier.
Overall Experience
7.5
While the location and staff were positives, major cleanliness issues detracted from the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 01:05

Property Description

Central Location in Chester City Centre
The Macdonald New Blossoms Hotel offers the perfect blend of convenience and luxury, situated in the heart of Chester. Guests can easily explore the city's shopping, historic sites, and vibrant nightlife, all within walking distance.

Charming Rooms with Modern Amenities
Experience a harmonious mix of classic charm and contemporary comfort in our rooms. Featuring period details, flat-screen TVs, and en-suite bathrooms, each room provides a cozy retreat after a day of sightseeing.

Delicious Dining Options and Exceptional Service
Indulge in seasonal dishes made from the finest ingredients at our restaurant, or opt for a full English breakfast served with a smile. Our attentive staff ensures that your stay is memorable and hassle-free.

Ready to immerse yourself in the allure of Chester? Book your stay at Macdonald New Blossoms Hotel now!

Important information:

The credit/debit card used to book a pre-paid rate must be presented to reception on arrival at the hotel. Please note that failure to do so will result in an alternative payment method being required.

Please note that the property has difficulty accommodating guests who are unable to leave a building unassisted. Guests with mobility restrictions are required to contact the property in advance to asses the risks and procedures in accessing the hotel.

Please note that the hotel doesn’t accept any cash payments.

When booking 7 rooms or more, different policies and additional supplements may apply.This property is located in a busy area so guests might experience some noise.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.2
Based on 4049 reviews
Cleanliness: 4.53
Service: 8.5
Location: 9.04
Room Quality: 5.49
Amenities: 7.52
Value for Money: 6.98
Food and Beverage: 8.03
Overall Experience: 7.5
I
Ian • couple • gb
5
Disappointing
Pros:

Very well located in chester city centre

Cons:

No heating that worked in the room - side lamp light not working - king size bed was actually 2 single beds put together and at times uncomfortable - so overall not a great stay

2026-03-07 • via Nuitee
L
lindsey • family_with_children • gb
8
2026-03-07 • via Nuitee
J
Julie • solo_traveller • gb
5
2026-03-07 • via Nuitee
H
Hannah • couple • gb
7
Pros:

A lot of things missing from breakfast

2026-03-07 • via Nuitee
L
Laura • couple • gb
5
2026-03-05 • via Nuitee
D
Dorothy • solo_traveller • gb
6
I enjoyed it, but there could have been a lot more attention given to the breakfast offering!
Pros:

Room was great for my purpose.

Cons:

Breakfasts - tables felt sticky, menus not clean. No fresh fruit on offer. Porridge was obviously microwaved and not stirred enough and came in a dirty bowl, and coffee/hot water flasks were wrongly labelled which meant I had coffee in my teabag!

2026-03-04 • via Nuitee
U
Ugbomah • couple • gb
10
2026-03-04 • via Nuitee
M
Molloy • solo_traveller • gb
9
Pros:

The whole break

Cons:

Nothing

2026-03-03 • via Nuitee
W
wendy • extended_group • gb
10
2026-03-02 • via Nuitee
J
John • extended_group • gb
3
2026-03-02 • via Nuitee
H
Hilary • couple • gb
2
Dissatisfied would not recommmend or stay again. Sad to see standards and reputation drop in what was a wonderful hotel
Pros:

The. Real fast room staff were welcoming and nice. The location was good.

Cons:

The room was below par, the carpet threadbare in places, the window in the bathroom did not shut so the room was freezing, there was a stain on the ceiling and overall the room was shabby and unkempt. I was hugely disappointed. Although the morning staff in the breakfast room was welcoming, there was rubbish from the night before left. Again the cleanliness was below par.

2026-03-02 • via Nuitee
N
Nina • couple • gb
9
Brilliant
Pros:

Location

Cons:

Nothing

2026-03-01 • via Nuitee
E
Emma • family_with_children • gb
7
Pros:

Perfect location very central

Cons:

Hotel is very dated and in need of some repairs.our window was broken and the carpet stained.

2026-03-01 • via Nuitee
K
Karl • extended_group • gb
3
good company and food out at chester
Pros:

shower didn't work
room in kept in need of a re paint

Cons:

location

2026-03-01 • via Nuitee
P
Pat • couple • gb
3
poor dated rooms great location
Pros:

no opening windows so no fresh air windows could not be used as emergency exit route, 1 charging point thet didnt work, not enough elec sockets, dead flies betwen windows, room could do with repairs cieling had masive water mark looked awful, bathroom scrufy towel rail didnt work no cable, never known floor boards creek so much

Cons:

location

2026-02-28 • via Nuitee
M
melanie • couple • gb
10
2026-02-28 • via Nuitee
S
Shannon • couple • gb
8
2026-02-28 • via Nuitee
P
Peter • couple • gb
5
2026-02-27 • via Nuitee
C
Charlotte • couple • gb
4
Lovely room, but unpleasant check out
Pros:

The room was lovely and we were so happy with the upgrade. but the issue was the late checkout and communication break down.

Cons:

i messaged the hotel through booking.com and requested the upgrade option and the late check out as it was our anniversary and also my husbands strokeaversary. we had a response from the hotel to say that only upgrade available was at £30 not £15 and as a goodwill gesture they would give us a late check out free of charge for special occasion. I said that would be lovely and can we book the upgrade etc. i had no response on booking.com. when we checked in the lady on reception told us that the room was upgraded and that we had the late check out at 1pm.
the next morning housekeeping knocked on the door at 11:15 i called through that we had a late checkout. a little bit laterhouse keeping knocked on again saying that they had no record of late check out and that i would need to go down to reception to speak to them. I went to the door which i was embarrassed about as i was in my pjs and half asleep. I said i did not want to go down and is it possible to phone etc. there were 3 people at the door.
The lady said you will have to sort it when you check out as we have no record of it.
there was still nothing on the system when we checked out and the lady looked a little disgruntled. I showed her the email conversation i had on my phone. She said oh ok. i explained that we were happy to pay for the checkout. whilst the room was lovely the whole experience with the late checkout was embarrassing and unpleasant.

2026-02-27 • via Nuitee
N
Nick • couple • gb
8
excellent for a city break
Pros:

room very spacious breakfast excellent

Cons:

Bar not open till 4pm and very small

2026-02-26 • via Nuitee