Macdonald New Blossoms Hotel Chester

Hotels
Macdonald Hotels & Resorts
7.2 (4012 reviews)
St John St , Chester , gb

Children allowed

Facilities

Nightclub
Non-smoking rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Non-smoking throughout
Shared lounge/TV area
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Central Location
Friendly Staff
Good Service
Cons:
Dirty Rooms
Poor Maintenance
Value for Money Issues

Categories

Cleanliness
4.53
The rooms were filthy and lacked proper cleaning, with stains evident throughout.
Service
8.5
Staff were friendly and helpful, providing a good standard of service despite the issues.
Location
9.04
Great central location near shops and restaurants, convenient for exploring the city.
Room Quality
5.49
Rooms lacked effort in preparation; significant issues with cleanliness and maintenance.
Amenities
7.52
Basic amenities available but not adequately maintained, such as old furniture.
Value for Money
6.98
Given cleanliness issues, the price felt high for the condition of the hotel.
Food and Beverage
8.03
No specific food and beverage services mentioned, but standard for hotel tier.
Overall Experience
7.5
While the location and staff were positives, major cleanliness issues detracted from the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 01:05

Property Description

Central Location in Chester City Centre
The Macdonald New Blossoms Hotel offers the perfect blend of convenience and luxury, situated in the heart of Chester. Guests can easily explore the city's shopping, historic sites, and vibrant nightlife, all within walking distance.

Charming Rooms with Modern Amenities
Experience a harmonious mix of classic charm and contemporary comfort in our rooms. Featuring period details, flat-screen TVs, and en-suite bathrooms, each room provides a cozy retreat after a day of sightseeing.

Delicious Dining Options and Exceptional Service
Indulge in seasonal dishes made from the finest ingredients at our restaurant, or opt for a full English breakfast served with a smile. Our attentive staff ensures that your stay is memorable and hassle-free.

Ready to immerse yourself in the allure of Chester? Book your stay at Macdonald New Blossoms Hotel now!

Important information:

The credit/debit card used to book a pre-paid rate must be presented to reception on arrival at the hotel. Please note that failure to do so will result in an alternative payment method being required.

Please note that the property has difficulty accommodating guests who are unable to leave a building unassisted. Guests with mobility restrictions are required to contact the property in advance to asses the risks and procedures in accessing the hotel.

Please note that the hotel doesn’t accept any cash payments.

When booking 7 rooms or more, different policies and additional supplements may apply.This property is located in a busy area so guests might experience some noise.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.2
Based on 4012 reviews
Cleanliness: 4.53
Service: 8.5
Location: 9.04
Room Quality: 5.49
Amenities: 7.52
Value for Money: 6.98
Food and Beverage: 8.03
Overall Experience: 7.5
A
Alan couple gb
7
Good location, old hotel. Set expectations accordingly!
Pros:

Location is perfect t for exploring Chester.

Cons:

Old, run down. Squeaky floors make sleeping hard. The shower was hanging out of the wall, the air con did not work.

2026-02-14 via Nuitee
S
Sally Jones family_with_children gb
5
Pros:

Perfect location right in the centre of the city, TV was working perfectly, shower and bath were very good great water pressure and hot water straight away, comfortable enough beds for sleeping 😴, chairs and table in the room was very nice, great WiFi, bathrobes were a nice touch fitted perfectly, iron and hair dryer worked great.

Cons:

Bed was two singles pushed together seems as how much I paid for the room and the fact it's advertised as a king bed it shouldn't be set at the price it was, air conditioning didn't work it for very warm in the room, toilet took a while to have a proper flush, our key cards for deactivated twice staff was not very apologetic on the first time this happened, people above us were very loud walking around the room, no main light in the bedroom.

2026-02-14 via Nuitee
D
David couple gb
3
Very disapointing
Pros:

The first room we had was very cold. The next room we had had a electric fire 🔥.The breakfast was very good they need a proper coffee machine.The staff were very good. What do you not do evening meals when we whent to the blossoms years ago it was fantastic but now it very bad

Cons:

I think the hotel is run on a shoe string 🤔

2026-02-13 via Nuitee
D
David couple gb
3
2026-02-13 via Nuitee
A
Anum solo_traveller gb
1
2026-02-12 via Nuitee
J
Jason family_with_children gb
10
2026-02-11 via Nuitee
B
Bev family_with_children gb
10
Pros:

We had a lovely time the hotel was in a great location and very clean

2026-02-11 via Nuitee
D
Donna family_with_children gb
10
2026-02-11 via Nuitee
L
Lynne couple gb
9
Great Hotel will be back.
Pros:

Location, price and friendliness of the staff. Very large room which was clean and welcoming.

2026-02-10 via Nuitee
J
jemma couple gb
10
2026-02-10 via Nuitee
J
Jacqueline solo_traveller gb
4
Pros:

Friendly staff and a comfortable bed..

Cons:

The rooms were in a terrible state. Broken lamp plaster peeling off the walls. Light switch not working. No toiletries.
Bar closed at 10.30 so residents returning to the hotel could not get a drink.

2026-02-09 via Nuitee
T
Tanya family_with_children gb
10
2026-02-09 via Nuitee
N
Neil family_with_children gb
7
Pros:

Bed was comfortable and breakfast was excellent

Cons:

Had very noise people in room opposite who has an argument at early hours

Bathroom extractor was shockingly loud

2026-02-08 via Nuitee
L
Lucy couple gb
10
Amazing
Pros:

Great character, great staff, great location, rooms were spacious and clean. Staff made it extra personalised and put a card and bottle of wine in our room ready for our arrival . Highly recommend and will definitely stay again

Cons:

Shower was a bit cold

2026-02-08 via Nuitee
L
Lois family_with_children gb
6
Pros:

Great location

Cons:

Room was small, freezing cold. Cracks in ceiling in bedroom.. bathroom was dirty and not kept well at all.. for price of room per night it's quite poorly kept. Children running up and down corridor banging on doors..

2026-02-08 via Nuitee
J
Joe couple gb
8
2026-02-08 via Nuitee
K
Kieran family_with_children gb
5
2026-01-30 via Nuitee
Y
Yates family_with_children gb
8
Pros:

Fantastic location, beautiful building, comfortable bed, great staff.
Lovedcthe little touches like the bath robe.

Cons:

Needs a little TLC.
Light fittings busted, not all light bulbs working, bedside lamps wonky and dusty.
Furniture a little battered and worn.
Carpet could do with a clean, alot of stains.

2026-01-29 via Nuitee
A
Ahern family_with_children za
5
Pros:

Staff are all.sp friendly and ready to help with a smile. Thats important these days.

Cons:

Restaurant is closed indefinitely, lift went out of service, if you stay on the far side of the hotel get ready for a great trek. Room is very disjointed with your bathroom downstairs, and kettle and tea facilities hidden in a cupboard downstairs. One half of the bed alright, the other half super soft and lumpy. Honestly thought coming to a 4 star establishment from the 3 star we have come from previously would be an improvement. Other than the staff and location...not particularly impressed.

2026-01-29 via Nuitee
C
Christine couple gb
9
Pros:

Fantastic location

2026-01-29 via Nuitee