Macdonald New Blossoms Hotel, Chester

Attention to detail in the room superficial clean but dusty stains on carpet and on walls overall very dated and tired very dissapointed that the windows wouldn't open no fruit at breakfast

Unfortunately, our stay was far from relaxing. The hotel felt very dated and in need of some serious attention. There were cobwebs clearly visible all around the light fittings, and even the drinking cups provided in the room were dirty.

The bathroom in particular is in desperate need of refurbishment. It looked tired and poorly maintained, with the seals around the shower door actually coming away.

The room was also extremely hot and uncomfortable. The windows were sealed, so there was no way of getting any fresh air into the room, and the air conditioning did not work. There was a small portable fan provided, but when we tried using it on the cool setting it made a horrendous noise, making it impossible to sleep with it running. This meant we were left with a choice between an unbearably hot room or trying to sleep with a very noisy fan.

Unfortunately, I was also suffering from a migraine during our stay. Lack of sleep is a known trigger for my migraines, so the heat and inability to properly cool or ventilate the room certainly did not help. I had gone to bed hoping to rest and recover, but the fire alarm then went off and we all had to vacate the hotel.

I completely appreciate that fire alarms are essential for guests’ safety and that the hotel has to take them seriously. However, we were told that the alarm had been triggered by steam from another guest’s shower, which made the disruption particularly frustrating, especially when I was already unwell.

What was supposed to be a relaxing hotel stay ended up being anything but. Between the dated surroundings, poor cleanliness, bathroom desperately needing attention, an extremely hot room with no working air conditioning or usable ventilation, and then having to leave the hotel while suffering with a migraine because of an alarm triggered by shower steam, I came away feeling more stressed and tired than when I arrived.

The rooms are dated and quite small. Significantly better ventilation is required.

The WiFi didn’t work in my room. The plumbing was awful - the bath filled when showering and the tap took a while for the water to come out!
The bar hours ate not good and I was unable to call reception as the option on the phone didn’t work. The hotel is dated and needs a major upgrade. It was VERY noisy at night as you can hear the noise from outside. I won’t stay again unfortunately and it wasn’t worth £250!

Bathroom old and needs a better clean
Carpet work needs replacing
Gap under door large is this meant to be a fire door ?

The room was not clean, very dusty with lots of cobwebs on the ceilings. The furniture and carpet was worn and damaged. The bathroom sink was blocked with toothpaste and hair, we could clearly see that the plughole had not been cleaned for a long time. We asked for sink unblocker, even said we would be happy to do it ourselves, and was told someone would be sent up to do it, but this didn't happen for the entire 4-day stay.

At check-in, the receptionist had no record of my booking and tried to charge me again. I had to show my bank statement and booking confirmation emails to convince her.

We were booked for 4 nights, and on night 2 until the end of the trip, there was no hot water. When we asked at the desk each morning, we were told a maintenance man was either on his way or was working on it.

Paid for an upgrade, but there were no Elemis toiletries provided instead it was the same brand as the standard shampoo and shower gel all bathrooms and the 'King' size bed was two beds pushed together so there was an uncomfortable gap down the middle.

Absolutely horrendous hotel.

30+ degrees and they have no working air con.. staff say it’s been broken for months. Can’t open the windows as they have been boarded up, Tv& WiFi not working and room was Absolutely FILTHY!

Excrement on the walls and the doors, filthy toilet and bathroom. Yellow stains on the bed and towels. Stunk of damp..

Make a complaint to the staff and was promised the manager would call me back.. 3 times I’ve phoned and 2 email.

No call back ever happened. Save your money and go to another local hotel.. so many better and cheaper hotels available.

No hot water. No bar open and no atmosphere

We stayed for two nights for a weekend away. We went to check in at 15.20 and given our key card. Once we entered the room, it hadn't been cleaned from previous guests. After the room was cleaned we then went to unpack as we had dinner reservations.

The room was shocking and out dated. The room was still un clean after the maid had apparently cleaned. You cannot open or allow any fresh air into the room and given a crap fan.

Breakfast was 3/10.

Overall. Just avoid!!
The staff are lovely!!

nothing we could not enter as mother can not climb the stairs

Creaky floorboards in room and above

We had tea and coffee in the room, but a biscuit would have been great, as we had had a long drive to get there-- 4.5 hours.

We didn't know that it was Race weekend--Chester was extremely busy.

The room was clean apart from several empty brandy bottles in one of the TV cabinet drawers. Other than that it was great.

Cleanliness, needs to be addressed, the restaurant area is 1inch of dust on lamp shades and raised areas . Not good when eating area .