DoubleTree by Hilton Hotel and Spa Chester

Hotels
•
Hilton Worldwide
8.4 (168 reviews)
Warrington Road, Hoole Village, Chester, England, CH2 3PD , Chester , GB
44-124-4408800

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Facilities

Full-service spa
Fitness facilities
Proposal/romance packages available
Health club
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
See all facilities

Review Highlights

Pros:
Friendly staff
Clean hotel
Good location
Excellent food
Cons:
Room quality issues
Noise from surrounding areas

Categories

Cleanliness
8.16
Most reviews indicate the hotel was clean with only minor issues like forgotten items.
Service
8.73
Positive mentions of staff being friendly and helpful, contributing to a warm atmosphere.
Location
8.57
Convenient location for visiting nearby attractions such as Chester Zoo.
Room Quality
8.32
Rooms were generally modern and comfortable, with some issues noted in certain rooms regarding location.
Amenities
8.45
Spa and breakfast options were highlighted positively, indicating a good level of amenities.
Value for Money
7.91
Some disappointment expressed in terms of room quality versus price, affecting value perception.
Food and Beverage
8.66
Breakfast received high praise, and food quality was generally enjoyed.
Overall Experience
8.43
Overall, guests expressed satisfaction and enjoyment of their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:50

Property Description

Luxurious Spa Experience
Indulge in massages, body treatments, and facials to rejuvenate your senses at the spa.

Fine Dining and Entertainment
Savor delicious meals at the on-site restaurant and enjoy 24-hour room service along with a refreshing drink at the bar/lounge.

Modern Amenities and Event Spaces
Benefit from complimentary wired and wireless internet, dry cleaning services, and a 24-hour front desk. Host your events in the 2777 square feet of conference space and 7 meeting rooms.

Pamper yourself at DoubleTree by Hilton Hotel and Spa Chester - where comfort meets luxury. Book your stay now and experience a delightful blend of relaxation and convenience.

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LPL

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Sustainability Certifications

    Green Tourism Program

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 168 reviews
Cleanliness: 8.16
Service: 8.73
Location: 8.57
Room Quality: 8.32
Amenities: 8.45
Value for Money: 7.91
Food and Beverage: 8.66
Overall Experience: 8.43
P
PETER
10
Pros:

Excellent

2025-10-07 • via Nuitee
P
Perry
10
Pros:

Fantastic staff and cleanliness 5*…
Special mention to Sami(restaurant). Outstanding customer service.

2025-10-06 • via Nuitee
I
Iona • friends
8
Pros:

I had a lovely stay. The staff were friendly and knowledgeable and all of the amenities were excellent. But there were a lot of hidden fees I didn’t know bait beforehand which was an unpleasant surprise.

2025-10-06 • via Nuitee
S
Suzanne
10
Absolutely stunning hotel - couple of niggles
Pros:

Absolutely stunning hotel with lovely surroundings. Room were fresh comfortable and bathroom clean. The one downside. Very very noisy during the night there was a function on and we had to get sleep to get up early next morning. The noise kept us up most of the night. The next morning the smell of weed around our room area was very strong. Loved this hotel apart from that.

2025-10-05 • via Nuitee
J
James
10
Pros:

Overall superb stay with clean rooms, modern interior, food and service excellent, lovely spa, friendly staff.

2025-10-05 • via Nuitee
S
Sarah
10
Pros:

The hotel and grounds look beautiful and it’s perfectly located for many things to do in Chester.

The room was very clean and equipped with everything you might need.
We found the mattress quite hard but that’s maybe our personal preference. The shower wasn’t over powerful either but nothing to complain about.

Breakfast was delicious with lots of options and staff were attentive.

We would stay again.

2025-10-04 • via Nuitee
D
Diana
10
Had to wait to check in
Pros:

Did not use

2025-10-03 • via Nuitee
G
Gulam
8
Pros:

Very clean

2025-09-29 • via Nuitee
J
Julia
8
Pros:

Property was convenient for town, quick taxi ride £10 approx. Lovely clean hotel with very helpful staff. Room was cleaned well although face flannels forgot to replace. Also tea, sugar milk, forgot to replace but reception was able to supply for us after going back downstairs to find replacement. Overall lovely clean friendly hotel, conveniently situated for Chester and the Chester Zoo.

2025-09-28 • via Nuitee
C
Carol • partner
10
Pros:

Lovely hotel, warm staff and warm cookies on arrival. We had a Superior room which was clean, comfortable and spacious.

Gardens were lovely and well kept. Breakfast was delicious and there was a huge choice available.

A thoroughly enjoyable stay !

2025-09-28 • via Nuitee
A
Anne
10
Pros:

Lovely hotel

2025-09-28 • via Nuitee
E
Emily • partner
10
Pros:

Had a lovely time in the spa, the breakfast was absolutely 100/10 by far the best I’ve had at a hotel. Definitely recommend

2025-09-28 • via Nuitee
C
Charlie
10
Pros:

Overall great

2025-09-27 • via Nuitee
D
David • family
6
Pros:

Considering the price of this hotel, we were very disappointed with our room - room 112. It was a. next to the elevator so you could hear the noise of that and b. the window overlooked a wall/ roof directly next to it, so you have no view whatsoever. Add to that the fact that it's in the area above the bar, which was loud until 1am ish on the Friday night, and you can see why we weren't thrilled, especially as we had requested a quiet room.

2025-09-19 • via Nuitee
S
Simon
10
Comfy bed
Pros:

Great comfy bed and pillows. All staff service was average

2025-09-15 • via Nuitee
J
Josh
10
Lovely Hotel
Pros:

Lovely hotel, staff were friendly everywhere was clean and very relaxing. The room was very comfortable and had everything we needed. Breakfast was great, a large selection to choose from and lovely restaurant area to eat in.

2025-09-15 • via Nuitee
I
Isabel • partner
10
Pros:

The room was modern and really clean with a comfy bed. The staff were all super friendly and helpful. Food was good, lots of breakfast options.

2025-09-15 • via Nuitee
M
Michael • partner
8
Pros:

Overall the hotel and staff were great. Breakfast is the usual overpriced overcooked buffet you now seem to get at every chain.

2025-09-12 • via Nuitee
L
Leah
10
Pros:

Loved this stay as always, so relaxing and staff brilliant. Hotel lovely and clean and food was yummy will definitely be back

2025-09-11 • via Nuitee
L
Leah
10
Pros:

So much to do and hotel was great so back for a second visit staying in one of my favourite hotels now in the area

2025-09-11 • via Nuitee