Hotel Lagoon

Hotels
9.6 (416 reviews)
KM 13 + 800 via JMC , Rionegro , co

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Delicious breakfast
Cons:
Slow check-in/check-out
Noise issues from common areas

Categories

Cleanliness
8.95
There were mentions of cleanliness issues, like a dirty bathroom in one review.
Service
10
Generally positive comments about the service, with some criticisms on staff responsiveness.
Location
9.92
Multiple reviews praised the location for its convenience and proximity to attractions.
Room Quality
8.96
Rooms were described as clean and modern, but some noted they were small and not well sound-proofed.
Amenities
9.11
There were mentions of missing facilities like a spa or gym space, but overall decent amenities.
Value for Money
9.94
The overall opinion seems to indicate good value considering the services provided.
Food and Beverage
9.9
Breakfast and restaurant services received positive comments, despite some issues with service speed.
Overall Experience
10
Most reviews were very positive, highlighting overall satisfaction despite some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:21

Property Description

Luxurious Accommodation
Hotel Lagoon in Rionegro offers 5-star accommodation with a hot tub and terrace, providing a lavish experience for guests. Each room features a flat-screen TV, a safety deposit box, and a private bathroom with complimentary toiletries.

Fantastic Amenities
Guests can take advantage of the outdoor swimming pool, fitness centre, and garden at Hotel Lagoon. Additionally, the hotel offers a restaurant, bar, and room service for convenience. The 24-hour front desk ensures all needs are met promptly.

Convenient Location
Situated just 25 km from El Poblado Park, Hotel Lagoon provides easy access to nearby attractions such as Lleras Park and Piedra del Peñol. With the José María Córdova International Airport only 1 km away, guests can enjoy a seamless travel experience.

Book your stay at Hotel Lagoon now for an unforgettable getaway!

Important information:

Schedule for pool service.
Tuesday to Sunday from 9am to 7pm
Mondays there is no pool service in case it is a holiday, there will not be pool service on Tuesdays.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MDE

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.6
Based on 416 reviews
Cleanliness: 8.95
Service: 10
Location: 9.92
Room Quality: 8.96
Amenities: 9.11
Value for Money: 9.94
Food and Beverage: 9.9
Overall Experience: 10
C
Camilo C • couple • fr
9
2026-06-06 • via Nuitee
F
Floribel • solo_traveller • us
10
Clean, impeccable 5-star service, and beautiful green spaces that make you feel the heart of the Ori
Pros:

What an amazing stay! The staff went above and beyond — friendly, professional, and incredibly attentive to every detail. A special shout-out to Jose from the restaurant, who was always greeting us with a smile and was so attentive to everything we needed. The room service team was wonderful too, always checking in and asking if there was anything else we needed. The manager, Eduardo, even introduced himself and gave me his business card to help with my next booking, adding a personal touch. Wow! It's rare to find this level of care and hospitality. Highly recommend — we'll definitely be back!

Cons:

Some night noise in the hall, but this is normal.

2026-06-04 • via Nuitee
C
Cantos • solo_traveller • ec
10
Pros:

👍🏼

2026-06-01 • via Nuitee
A
Andres • couple • co
3
Mala experiencia
Pros:

Hotel con buena ubicación, habitaciones e instalaciones muy cómodas.

Cons:

Solicité una botella con agua y cuando me la llevaron, en su interior contenía aguardiente.

2026-05-31 • via Nuitee
J
Juan • solo_traveller • us
9
2026-05-31 • via Nuitee
A
Alvarez • solo_traveller • co
10
2026-05-30 • via Nuitee
F
FLS Carlos Pena • solo_traveller • co
8
2026-05-30 • via Nuitee
G
Gloria • couple • co
10
2026-05-30 • via Nuitee
C
Cerquera • solo_traveller • us
10
Pros:

I like everything the service excellent, food delicious 😋 and all the workers very friendly and helpful. David and Daniela were very helpful. Recommend it 💯

2026-05-30 • via Nuitee
A
Andrea • solo_traveller • co
9
2026-05-28 • via Nuitee
D
David • family_with_children • mx
9
Cons:

había goteras, el loby estaba en reparación

2026-05-28 • via Nuitee
A
Angella • family_with_children • us
8
Todo bien en general , el desayuno estuvo bien , la habitación está bien , tiene cocina pero creo que está de adorno nom
Pros:

Si , solo que los horarios de uso del jacuzzi me parecen muy temprano en la noche y muy tarde en la mañana para el que que va un día y llega un poco tarde.

Cons:

Si , solo que los horarios de uso del jacuzzi me parecen muy temprano en la noche y muy tarde en la mañana para el que que va un día y llega un poco tarde.

2026-05-28 • via Nuitee
A
Andres • couple • co
8
2026-05-28 • via Nuitee
J
Jiseth • family_with_children • co
10
Noche previa a mi boda todo maravilloso
Pros:

La vista de la habitación era espectacular, frente al lago ahí me tomaron muchas fotos de mi boda

2026-05-27 • via Nuitee
M
Maria del Carmen • solo_traveller • cw
9
2026-05-27 • via Nuitee
N
Néstor • family_with_children • co
9
Pros:

El hotel está muy cerca del Aeropuerto. Las instalaciones son muy organizadas. La atención fue excelente.

Cons:

Problemas en la comunicación en la recogida en el aeropuerto.

2026-05-27 • via Nuitee
C
Ceron • solo_traveller • co
10
Amigable con las mascotas
Pros:

La atención con mi perrito

Cons:

Todo estaba muy bien.

2026-05-26 • via Nuitee
C
Carlos A • couple • us
9
2026-05-25 • via Nuitee
C
Cami • solo_traveller • co
10
Pros:

Hay varios espacios para estar, el staff súper querido, la habitación súper cómoda y la comida deliciosa!!!

2026-05-25 • via Nuitee
P
Puerto • couple • co
9
2026-05-24 • via Nuitee