Hotel Lagoon

Hotels
9.6 (473 reviews)
KM 13 + 800 via JMC , Rionegro , CO
+57 604 4406720

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location
Delicious breakfast
Cons:
Slow check-in/check-out
Noise issues from common areas

Categories

Cleanliness
8.95
There were mentions of cleanliness issues, like a dirty bathroom in one review.
Service
10
Generally positive comments about the service, with some criticisms on staff responsiveness.
Location
9.92
Multiple reviews praised the location for its convenience and proximity to attractions.
Room Quality
8.96
Rooms were described as clean and modern, but some noted they were small and not well sound-proofed.
Amenities
9.11
There were mentions of missing facilities like a spa or gym space, but overall decent amenities.
Value for Money
9.94
The overall opinion seems to indicate good value considering the services provided.
Food and Beverage
9.9
Breakfast and restaurant services received positive comments, despite some issues with service speed.
Overall Experience
10
Most reviews were very positive, highlighting overall satisfaction despite some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:21

Property Description

Luxurious Accommodation
Hotel Lagoon in Rionegro offers 5-star accommodation with a hot tub and terrace, providing a lavish experience for guests. Each room features a flat-screen TV, a safety deposit box, and a private bathroom with complimentary toiletries.

Fantastic Amenities
Guests can take advantage of the outdoor swimming pool, fitness centre, and garden at Hotel Lagoon. Additionally, the hotel offers a restaurant, bar, and room service for convenience. The 24-hour front desk ensures all needs are met promptly.

Convenient Location
Situated just 25 km from El Poblado Park, Hotel Lagoon provides easy access to nearby attractions such as Lleras Park and Piedra del Peñol. With the José María Córdova International Airport only 1 km away, guests can enjoy a seamless travel experience.

Book your stay at Hotel Lagoon now for an unforgettable getaway!

Important information:

Schedule for pool service.
Tuesday to Sunday from 9am to 7pm
Mondays there is no pool service in case it is a holiday, there will not be pool service on Tuesdays.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MDE

Location

Guest Reviews

9.6
Based on 473 reviews
Cleanliness: 8.95
Service: 10
Location: 9.92
Room Quality: 8.96
Amenities: 9.11
Value for Money: 9.94
Food and Beverage: 9.9
Overall Experience: 10
S
Stiven • couple • co
9
Pros:

Las camas

Cons:

Deberían tener una mesa con café y agua de bienvenida

2026-09-19 • via Nuitee
N
Natalia • couple • es
10
2026-09-18 • via Nuitee
M
Maria Virginia • solo_traveller • co
7
Buen hotel buena ubicación
Pros:

La gente muy amable y la ubicación

Cons:

Se oyen los aviones con frecuencia

2026-09-18 • via Nuitee
M
maria del pilar • couple • it
9
Rilassante, comodo e bello.
Pros:

La camera molto ampia e ben arredata. Bella la zona piscina, i giardini e il ristorante.

Cons:

Non mi è piaciuto che non ti danno l’acqua in camera. Frigo vuoto. Ma l’acqua deve essere inclusa nel prezzo. Non mi è piaciuto che quando ho pagato mi hanno applicato delle tasse che non dovevo pagare perché non mi hanno chiesto il mio paese di residenza. Perciò ho pagato di più.. e quando mi sono accorta, mi hanno restituito la differenza con un accredito da usare in consumazioni ( non rendono i soldi) l’ho trovato un po’ scorretto.

2026-09-17 • via Nuitee
C
CARLOS • couple • co
8
Agradable
Pros:

La comida muy buena, el restaurante me gusto, desayunamos y almorzamos un día y estuvo delicioso.
Los colaboradores del hotel son muy amables.
El sitio bonito.
La habitación muy cómoda.

Cons:

Encontramos la nevera sin surtir.no teníamos ni agua.
Se siente el ruido de las habitaciones del lado.
El gimnasio demasiado pequeño.

2026-09-14 • via Nuitee
J
Juan A • couple • co
10
2026-09-13 • via Nuitee
E
esquivia gomez • couple • co
10
Pros:

Excelente todo servicio desayunos habitaciones cómodas amplia y con aire

2026-09-12 • via Nuitee
J
jacopo • solo_traveller • it
9
2026-09-09 • via Nuitee
P
Pamela • couple • ec
9
2026-09-08 • via Nuitee
J
Juan Camilo Moreno • extended_group • co
10
2026-09-07 • via Nuitee
H
Haslam • solo_traveller • ca
10
Wonderful hotel
Pros:

Beautiful hotel. Our third stay there. Breakfast amazing. Everything you could want. Food at the restaurant great. Service excellent.

Cons:

Takes to long to check in.

2026-09-03 • via Nuitee
A
Audrey • family_with_children • gp
9
2026-09-03 • via Nuitee
L
luddy • couple • co
8
2026-09-02 • via Nuitee
Y
Yanira • solo_traveller • us
10
2026-09-01 • via Nuitee
C
Carlos • couple • co
9
Placentera.
Pros:

La ubicación, sus zonas verdes, el desayuno, todo excelente!! Pero un capitulo aparte merecen los meseros del restaurante, muyyy atentos!! Prestan un excelente servicio.

Cons:

El personal del Lobby, un poco más atento, más émpaticos.

2026-09-01 • via Nuitee
R
ramirez • family_with_children • us
10
Volvería a quedarme
Pros:

El desayuno estuvo espectacular

2026-09-01 • via Nuitee
A
Alejandro • family_with_children • co
5
Realmente no lo recomiendo
Pros:

La comida es rica pero los tiempos de entrega y el servicio es muy demorado.

El parque y las carpas para sentarse con agradables.

Cons:

No tienen suficiente personal en recepción, restaurantes, etc. No es un hotel barato, esperaría más por ese precio. La falta de mantenimiento es evidente, paredes muy desgastadas y detalles pendientes por todas partes.

El personal de la entrada al hotel, que maneja la vara para el ingreso de carros no tiene ni idea de servicio al cliente. Se cree un portero de una cárcel. Que falta total de atención al huésped.

2026-08-31 • via Nuitee
J
JOSE FERNANDO • family_with_children • co
7
Hotel adecuado para quedarse cerca del aeropuerto o de Zona E.
Pros:

Es un buen hotel para quedarse cerca del aeropuerto, de Zona E o del mall Jardines de Llano Grande. El desayuno es muy variado y abundante. La zona de piscina es bonita y agradable. Ofrecen servicio de late checkout hasta la 1:00 p.m., sin costo adicional.

Cons:

Sin embargo, la relación calidad precio es malísima. Es demasiado costoso para lo que ofrecen. El servicio es flojo y bastante demorado. Aunque el personal es amable, la atención en el restaurante es eterna y siempre regresaba el mesero a decirnos que había algún producto de la orden que no estaba disponible (que se agotaron las papas fritas, que no hay jugo de tomate para un Bloody Mary, que no les podemos ofrecerles las mimosas, etc.). Además, para varias de las reservas del grupo no respetaron la habitación seleccionada. Los acomodaron en habitaciones pequeñas (de 18 mts.) a pesar de que habían reservado habitaciones superiores (25 mts.). Con ese terreno tan grande, podrían tener una cancha de tennis.

2026-08-31 • via Nuitee
A
Alejandro • couple • co
4
No vale la pena calidad precio
Cons:

No tienen personal suficiente y afectan mucho la experiencia al huésped

2026-08-31 • via Nuitee
S
silvia • couple • do
9
2026-08-30 • via Nuitee