Home2 Suites By Hilton Chicago River North

Hotels
•
Home2 Suites by Hilton
8.1 (4379 reviews)
110 West Huron , Chicago , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Well-sized rooms
Cons:
Inconsistent cleaning service
Breakfast issues

Categories

Cleanliness
7.43
Several reviews mention lack of cleaning with some rooms not cleaned during the stay.
Service
8.9
Staff is frequently praised for their friendliness and helpfulness.
Location
8.94
Multiple reviews highlight the excellent location of the hotel.
Room Quality
7.89
Rooms are generally described as clean and well-sized, with some amenities noted.
Amenities
7.42
Mixed feedback on amenities, with some concerns about the quality of service.
Value for Money
8.38
Good overall value, especially with breakfast included.
Food and Beverage
7.43
Breakfast variety noted as lacking, with some issues reported regarding replenishment.
Overall Experience
8.4
Generally positive experiences, with some noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:09

Property Description

Modern Amenities
Home2 Suites By Hilton Chicago River North boasts a fitness centre, shared lounge, terrace, and restaurant, providing guests with a comfortable and convenient stay.

Cozy Accommodations
Guest rooms at this 3-star hotel are well-equipped with air conditioning, kitchen facilities, and a flat-screen TV. Some units even offer stunning city views, ensuring a pleasant and memorable experience for all visitors.

Convenient Location
Situated just 1.5 km from Oak Street Beach and close to the city centre, this hotel is the perfect choice for travelers interested in exploring the vibrant attractions of Chicago. Book your stay at Home2 Suites By Hilton Chicago River North for a delightful and memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 50 per day.

Location

Guest Reviews

8.1
Based on 4379 reviews
Cleanliness: 7.43
Service: 8.9
Location: 8.94
Room Quality: 7.89
Amenities: 7.42
Value for Money: 8.38
Food and Beverage: 7.43
Overall Experience: 8.4
A
Ardenia • couple • us
4
Subpar
Pros:

Location

Cons:

The room smelled, was half cleaned, and the bathroom faucet was broken, flooding the bathroom. The kitchen in the suite was a joke. Appliances in the kitchen were broken, and flooded the bathroom

2026-06-26 • via Nuitee
R
Ralph • solo_traveller • us
9
Cons:

The biggest problem, which was a small problem honestly, was that the bottom two drawers of the dresser were broken. Broken in the way where they still worked, but it was hard to open and close them and you're afraid of making it worse.

2026-06-26 • via Nuitee
M
Megan • family_with_children • us
5
Pros:

The staff members were welcoming and patient.
Different channels on TV to watch.

Cons:

My teenage children had to sleep on a pull out bed. One flat, dirty pillow each, blanket with giant hole in one corner of it and a squeaky and uncomfortable bed overall.
I had to use cleaning wipes when we arrived for door handles, light switches, toilet and spots on the shower.
The breakfast was poor overall. Dried out items, not many choices, and things weren't refilled. Also don't like not having stairs to get from the ground floor to the floor we stayed on. Worst part of this stay was not having a parking lot for our vehicle and having to walk to the parking deck.

2026-06-22 • via Nuitee
M
Marie • extended_group • ie
10
Comfortable safe clean and good location
Pros:

Very clean and staff lovely

Cons:

Noise from room next door and Breakfast very basic

2026-06-20 • via Nuitee
J
Joe • couple • us
4
Disappointed
Pros:

Central to most activities. Free breakfast in the morning

Cons:

Room wasn’t ready until 7:30pm
Stayed for a week and our room was only cleaned once
Had to constantly ask for towels because we wouldn’t get our room cleaned

2026-06-17 • via Nuitee
S
Sweeten • solo_traveller • us
2
Pros:

The location and views are perfect.

Cons:

The staff didnt seem to care that housekeeping wasn't done. We had a 7 night stay and only was provided turn down twice after complaining it wasnt getting done.

2026-06-17 • via Nuitee
C
christycK2061XP • Family
4
TWO HOURS for check-in and bathroom doors don't shut all the way.
Pros:

Do NOT stay here! It took TWO hours to CHECK IN! Our bad experience started with booking. I called to make the reservation and requested a king suite that has a separate bedroom from the living room. What he booked was a regular suite, which isn't a suite at all but two connected rooms. I called as soon as I noticed on the reservation email they sent the week before our stay and they had little sympathy and charged me more for a room upgrade because it was a last minute change. That should have been a warning to me.

When we went to check in we found out that parking is two or three blocks away from the actual hotel (and once we got trapped in the parking garage for 45 minutes because the first person on the "help" button refused to help us at all unless we paid $55 to get out- it was supposed to be part of our room fee - The second person took our information and finally let us out after we were late.)

We arrived ten minutes before check in but they wouldn't allow early check in. There was a hotel employee screaming that if she left she would be terminated - another warning this was NOT the hotel for us. When she was done with her fit someone from sales came to man the desk and told us we could not check in. Fine, we ate and came back an hour later and now there was a long line at check in. We waited about 45 minutes in line and our room still was not ready. They said they would move us to a different room. It took TWO TOTAL HOURS for them to do this. TWO HOURS! My spouse had to wait in the lobby that entire time.

When we FINALLY got into our room it was clean enough and everything was fine, but the doors to the bathroom are pocket doors that make a terrible rumbling noise when you close them and they do not close! Neither side closed all the way and they didn't latch obviously. I was awakened by the rumbling every night of our stay and there was just nothing we could do about it. We stayed 4 nights and housekeeping did not come even once. They are supposed to come every other day. We had to beg for towels on day 3. We asked in the morning and several times more and they came after 9 p.m. to deliver them. Overall it was a terrible stay. Last time we were in Chicago we stayed at the Embassy Suites by Hilton Chicago Downtown Magnificent Mile and the parking was right in the building with no issues. We only tried this one because it seemed to be closer to shops and restaurants. Won't be making that mistake again!

2026-06-16 • via Tripadvisor
J
Jamie • solo_traveller • us
9
The best stay in downtown Chicago
Pros:

I loved the views and the room was clean.

Cons:

It was a bit crowded but that's actually a good thing it means many people loved the hotel.

2026-06-16 • via Nuitee
S
Sightsee35097768121 • Solo travel
10
Concierge Toba
Pros:

Toba was very friendly and helpful. you can tell he really loves his job and provides excellent service

2026-06-14 • via Tripadvisor
R
Ramon • couple • uy
10
2026-06-11 • via Nuitee
S
Svitlana • solo_traveller • us
10
2026-06-06 • via Nuitee
G
Glenn • solo_traveller • gb
9
2026-06-06 • via Nuitee
G
Green • couple • us
10
2026-06-05 • via Nuitee
C
Camille • couple • br
6
Razoável
Pros:

Localização muito privilegiada

Cons:

Limpeza dos apartamentos a cada 2 dias e se você pedir. Não trocam toalhas. Recepcionistas extremamente mal educados e grosseiros. Não vale a pena o custo benefício.

2026-06-05 • via Nuitee
N
Nikola • solo_traveller • us
9
2026-06-03 • via Nuitee
J
Juliana • couple • br
9
Bom local para conhecer e aproveitar Chicago
Pros:

Quarto bem espaçoso e organizado. Localização muito boa.

Cons:

Achei o café da manhã com poucas opções.

2026-06-02 • via Nuitee
P
Pascale • couple • fr
7
Bien
Pros:

L'emplacement , très bien situé

Cons:

Les photos sont trompeuses les chambres ne sont pas aussi chics. Pas mal de bruits ( chaufferie etc ... ) là où nous étions situés . Quant au ménage très aléatoire , sur un séjour de 7 nuits le ménage a été fait le 4eme jour et le dernier !!!! En revanche le personnel est hyper réactif et fait de son mieux pour répondre aux demandes

2026-06-02 • via Nuitee
N
Nihat • solo_traveller • tr
8
2026-05-31 • via Nuitee
L
Laurene • couple • fr
7
Pros:

L’emplacement et propreté

Cons:

L fenetre ne s’ouvrait pas, il allait appelle une personne Dh personnel pour l’ouvrir donc pas pratique surtout pour avoir de l’air extérieur

2026-05-30 • via Nuitee
L
Lisa-Maria • solo_traveller • at
7
Pros:

Top Lage und nettes Personal

Cons:

Leider wurde bei unserem Aufenthalt nur am letzten Tag das Zimmer gereinigt, neue Handtücher haben wir leider nur nach mehrmaligen Fragen erhalten - aber das Personal war sehr bemüht

2026-05-29 • via Nuitee