Holiday Inn Express - Dallas Downtown by IHG

Hotels
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Holiday Inn Express
7.7 (660 reviews)
302 South Houston Street , Dallas , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Good breakfast
Cons:
Small rooms
High parking fees
Inconsistent service

Categories

Cleanliness
7.6
Multiple reviews highlighted cleanliness positively. However, some concerns about room odor and unclean body lotion affected the rating.
Service
8.06
Mixed feelings on service, with some compliments on friendly staff, but a couple of complaints about front desk rudeness.
Location
8.6
Consistently praised for its excellent location in downtown and proximity to attractions.
Room Quality
7.06
Feedback indicated rooms are very small with some issues like noise and bad air conditioning.
Amenities
7.59
Amenities like breakfast receive praise, but parking issues were a significant downside.
Value for Money
7.05
Considered overpriced, especially during peak times such as marathon weekends.
Food and Beverage
8.09
Generally positive feedback on food quality and breakfast options.
Overall Experience
7.57
75% positive experiences overall but noted significant concerns regarding certain aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:20

Property Description

Convenient Location
Situated in Dallas’s Historic District, our hotel is a short stroll from iconic landmarks and the convention center, making it an ideal choice for both leisure and business travelers.

Modern Amenities
Enjoy complimentary WiFi, a delicious hot breakfast, and well-equipped guest rooms featuring cable TV, a coffee maker, microwave, and refrigerator. Stay productive at our business center or keep fit at the on-site gym.

Nearby Attractions
Explore Dallas easily with attractions like the American Airlines Center, museums, and Union Station just a stone's throw away. Plus, convenient access to major airports ensures a hassle-free travel experience.

Book now for a memorable stay at La Quinta Inn & Suites Dallas Downtown!

Important information:

Guests under 21 years old are only allowed to check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.7
Based on 660 reviews
Cleanliness: 7.6
Service: 8.06
Location: 8.6
Room Quality: 7.06
Amenities: 7.59
Value for Money: 7.05
Food and Beverage: 8.09
Overall Experience: 7.57
F
frangely orley • family_with_children • us
10
2026-03-26 • via Nuitee
Z
Zi Kin • family_with_children • my
9
2026-03-26 • via Nuitee
S
Shabre • couple • us
10
I would live to come back.
Pros:

Amazing property and location. I loved my experience.

Cons:

The size of the room, it was very small and closed in space when you walk in. Someone could not sit in the chair and walk to the door

2026-03-22 • via Nuitee
H
Hernández-Santiago • family_with_children • us
10
2026-03-21 • via Nuitee
F
Feldon • couple • us
8
2026-03-15 • via Nuitee
M
Marcela • family_with_children • cl
8
2026-03-15 • via Nuitee
A
Armando • extended_group • it
7
2026-03-14 • via Nuitee
K
Kaiman • solo_traveller • us
8
2026-03-13 • via Nuitee
L
Laura • couple • us
1
2026-03-12 • via Nuitee
L
Lisa • couple • us
9
Great location, great value.
Pros:

The location was perfect for our stay, it was across the street from train station. The breakfast was good.

Cons:

We had to go to several different floors to find a working ice machine. The rooms we really small, but very comfortable.

2026-03-08 • via Nuitee
K
Karl • solo_traveller • de
7
Ein Hotel das keine Begeisterung weckt aber tut, was es soll.
Pros:

Gute Lage downtown. Auch mit der Bahn gut zu erreichen. Preis-Leistung vergleichsweise gut.

2026-03-06 • via Nuitee
A
allan • couple • gb
4
Poor size rooms, lift out of order, public toilets poor, poor breakfast times, poor coffee machine, no choices at all
Pros:

Location

Cons:

Rooms are tiny, no room to sitor move around in- we had to move and pay more for a decent size room
Poor breakfast opening/ closing times 9am is way to early for visitors !!

2026-03-01 • via Nuitee
N
Nady • solo_traveller • us
2
2026-02-27 • via Nuitee
E
Eduardo • solo_traveller • us
7
Pros:

The accessibility to Deep Ellum

Cons:

How small the room was.

2026-02-26 • via Nuitee
T
Theodus • couple • us
8
2026-02-26 • via Nuitee
L
Luis • family_with_children • mx
9
2026-02-26 • via Nuitee
K
Kevin • couple • us
9
Pros:

The staff and the value.

Cons:

Room was small.

2026-02-22 • via Nuitee
E
Elisa • couple • us
10
2026-02-22 • via Nuitee
S
Stephanie • couple • us
5
I will not be returning to this hotel when I work out of town. I, also, will not be referring friends, colleages nor fam
Pros:

Coffee, breakfast

Cons:

Free parking or parking validation should come with the price of the room.
There was 3 blood stained spots on the sheet on the bed when I initially got there.

2026-02-13 • via Nuitee
C
Christoph • solo_traveller • at
8
2026-02-11 • via Nuitee