Holiday Inn Express - Dallas Downtown by IHG

Hotels
•
Holiday Inn Express
7.7 (745 reviews)
302 South Houston Street , Dallas , us
+1 214-761-9090

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Good breakfast
Cons:
Small rooms
High parking fees
Inconsistent service

Categories

Cleanliness
7.6
Multiple reviews highlighted cleanliness positively. However, some concerns about room odor and unclean body lotion affected the rating.
Service
8.06
Mixed feelings on service, with some compliments on friendly staff, but a couple of complaints about front desk rudeness.
Location
8.6
Consistently praised for its excellent location in downtown and proximity to attractions.
Room Quality
7.06
Feedback indicated rooms are very small with some issues like noise and bad air conditioning.
Amenities
7.59
Amenities like breakfast receive praise, but parking issues were a significant downside.
Value for Money
7.05
Considered overpriced, especially during peak times such as marathon weekends.
Food and Beverage
8.09
Generally positive feedback on food quality and breakfast options.
Overall Experience
7.57
75% positive experiences overall but noted significant concerns regarding certain aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:20

Property Description

Convenient Location
Situated in Dallas’s Historic District, our hotel is a short stroll from iconic landmarks and the convention center, making it an ideal choice for both leisure and business travelers.

Modern Amenities
Enjoy complimentary WiFi, a delicious hot breakfast, and well-equipped guest rooms featuring cable TV, a coffee maker, microwave, and refrigerator. Stay productive at our business center or keep fit at the on-site gym.

Nearby Attractions
Explore Dallas easily with attractions like the American Airlines Center, museums, and Union Station just a stone's throw away. Plus, convenient access to major airports ensures a hassle-free travel experience.

Book now for a memorable stay at La Quinta Inn & Suites Dallas Downtown!

Important information:

Guests under 21 years old are only allowed to check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.7
Based on 745 reviews
Cleanliness: 7.6
Service: 8.06
Location: 8.6
Room Quality: 7.06
Amenities: 7.59
Value for Money: 7.05
Food and Beverage: 8.09
Overall Experience: 7.57
H
huang • solo_traveller • us
7
overall is good
Pros:

Room is good, room has microwave and refrigrate

Cons:

Shower does't have removeable shower head

2026-09-12 • via Nuitee
C
Corey • solo_traveller • us
10
Great location, clean, very comfortable rooms with great views of the Dallas Downtown area!
Pros:

Close to Dealy Plaza

Cons:

AC was out in lobby no onsite parking

2026-09-11 • via Nuitee
Y
yi • solo_traveller • us
1
Don’t stay there, awful place
Pros:

Location only

Cons:

1. No safer in room
2. No AC in lobby
3. Only one elevator works
4. AC in room doesn’t function well
5. Hidden management, no way to communicate

2026-09-10 • via Nuitee
J
Jason • solo_traveller • us
10
Pros:

Location

Cons:

Na

2026-09-08 • via Nuitee
A
Alisha Smith • solo_traveller • us
7
2026-09-07 • via Nuitee
E
Elisa • couple • us
4
2026-09-07 • via Nuitee
Y
Yanira • couple • us
6
Uncomfortable
Cons:

Rooms are too small. The air conditioning in the lobby area it doesn’t work for many days. It was very very hot. During the breakfast time they just have 2 small fans

2026-09-01 • via Nuitee
A
Angelica • couple • us
10
All In all good service and nice clean quit place
Pros:

Clean and quit

Cons:

No parking and not enough light in room

2026-09-01 • via Nuitee
B
Bard • couple • us
8
Great place to stay when they get the a/c fixed.
Pros:

Good breakfast. Clean room. Lighted hallways

Cons:

Lobby and dining area a/c broken during our visit. Very uncomfortable eating breakfast in the heat.

2026-08-30 • via Nuitee
F
Figueroa • family_with_children • mx
9
Suficiente
Pros:

Desayuno regular

Cons:

El desayuno más bariado

2026-08-28 • via Nuitee
L
Liliana • couple • us
1
2026-08-28 • via Nuitee
S
Shahriar • solo_traveller • bd
10
2026-08-26 • via Nuitee
S
Sandra • couple • us
5
It was a place to lay my head for 2 nights.
Pros:

Area

Cons:

AC wasn’t working in lobby and the room wasn’t cool enough. The barn doors have to go, no privacy

2026-08-26 • via Nuitee
T
Tara • solo_traveller • us
10
Pros:

The beds were comfortable. The room was spacious. The bathroom/shower amazing. Breakfast was excellent!

Cons:

Didn't like the fact that there was no on-site parking. But we were made aware of that before hand. Just unfortunate having to park your vehicle on the street and/or pay for pricey parking garages.

2026-08-24 • via Nuitee
M
Michael • solo_traveller • us
1
Pros:

Na

Cons:

Na

2026-08-24 • via Nuitee
D
DIEGO FERNANDO • couple • co
10
2026-08-23 • via Nuitee
D
Daniella • couple • us
6
I couldn’t have a good rest
Pros:

It is near to everything

Cons:

The A/C of the first floor was not working, so the breakfast was really uncomfortable to take in that place, everything inside the room was in good condition except for the A/C unit, the noise of that was awful and it didn’t let me have a good sleep, we were staying at the third floor and it had a really bad smell all over the hall

2026-08-23 • via Nuitee
I
Isaiah • solo_traveller • us
6
Good hotel just having some A/C Complications at The Moment
Pros:

I respect the fact that Management did the right thing by not charging me full price for a room that didn't have Air-conditioning. Accountability is big for me and they showed they are will to accept it. That goes a long way with me. Once they Air-conditioning issues are worked out this will be back a top notch hotel.

Cons:

This hotel is Not a bad hotel at all, but it is dealing with some problems with its A/C at the moment. Soon as that is rectified, this will be back a pretty good hotel. Friendly staff and clean rooms. They could use more functional outlets close to the bed for people to plug their phones up at night.

2026-08-19 • via Nuitee
S
Salma Castillo • solo_traveller • mx
10
Pros:

La ubicación.

El hotel está situado en varias atracciones turísticas a unos cuantos pasos y aparte está muy cerca de una estación de bus y de trenes que te da la oportunidad de ir a varios puntos de la ciudad.

Cons:

Es algo pequeño, pero no me gustó que no tuviera un bebedero de agua potable, había que comprar o tomar durante el desayuno.

2026-08-19 • via Nuitee
F
Folse • family_with_children • us
5
Pros:

Walking distance to places. we only used the uber service at nighttime.

Cons:

there was no air in the lobby, so it was very hot while waiting for uber to pick us up. also, when you got off the elevator on the 5th floor it smelled like mold and mildew

2026-08-19 • via Nuitee