Holiday Inn Express - Dallas Downtown by IHG

Hotels
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Holiday Inn Express
7.7 (745 reviews)
302 South Houston Street , Dallas , US
+1 214-761-9090

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Family rooms
Lift / Elevator
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Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Good breakfast
Cons:
Small rooms
High parking fees
Inconsistent service

Categories

Cleanliness
7.6
Multiple reviews highlighted cleanliness positively. However, some concerns about room odor and unclean body lotion affected the rating.
Service
8.06
Mixed feelings on service, with some compliments on friendly staff, but a couple of complaints about front desk rudeness.
Location
8.6
Consistently praised for its excellent location in downtown and proximity to attractions.
Room Quality
7.06
Feedback indicated rooms are very small with some issues like noise and bad air conditioning.
Amenities
7.59
Amenities like breakfast receive praise, but parking issues were a significant downside.
Value for Money
7.05
Considered overpriced, especially during peak times such as marathon weekends.
Food and Beverage
8.09
Generally positive feedback on food quality and breakfast options.
Overall Experience
7.57
75% positive experiences overall but noted significant concerns regarding certain aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:20

Property Description

Convenient Location
Situated in Dallas’s Historic District, our hotel is a short stroll from iconic landmarks and the convention center, making it an ideal choice for both leisure and business travelers.

Modern Amenities
Enjoy complimentary WiFi, a delicious hot breakfast, and well-equipped guest rooms featuring cable TV, a coffee maker, microwave, and refrigerator. Stay productive at our business center or keep fit at the on-site gym.

Nearby Attractions
Explore Dallas easily with attractions like the American Airlines Center, museums, and Union Station just a stone's throw away. Plus, convenient access to major airports ensures a hassle-free travel experience.

Book now for a memorable stay at La Quinta Inn & Suites Dallas Downtown!

Important information:

Guests under 21 years old are only allowed to check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.7
Based on 745 reviews
Cleanliness: 7.6
Service: 8.06
Location: 8.6
Room Quality: 7.06
Amenities: 7.59
Value for Money: 7.05
Food and Beverage: 8.09
Overall Experience: 7.57
A
Ashlee • couple • us
9
2026-10-17 • via Nuitee
B
bettina • couple • it
7
Pros:

La posizione

Cons:

La reception,

2026-10-14 • via Nuitee
D
Dianna • couple • us
5
2026-10-12 • via Nuitee
W
William • solo_traveller • us
9
Delivered exactly what I thought it would be. It was half the price of the other hotel. total win.
Pros:

The room was decent. The bed was very good. It met my expectations for sure.

Cons:

There was a little bit of work going on but it really didn't bother me so I think it was fine.

2026-10-10 • via Nuitee
J
John • solo_traveller • us
10
2026-10-09 • via Nuitee
I
Ian • extended_group • us
3
Not worth it
Pros:

Downtown

Cons:

Gross and overpriced

2026-10-09 • via Nuitee
M
Maria F • couple • co
7
Pros:

Location

Cons:

No air conditioning at the lobby

2026-09-19 • via Nuitee
Z
Zoey • couple • us
3
2026-09-18 • via Nuitee
E
Eduardo • solo_traveller • mx
10
Pros:

Atención

Cons:

Todo me gusto

2026-09-17 • via Nuitee
S
Shawanda • family_with_children • us
8
2026-09-14 • via Nuitee
T
Todorovic • extended_group • me
6
2026-09-13 • via Nuitee
H
huang • solo_traveller • us
7
overall is good
Pros:

Room is good, room has microwave and refrigrate

Cons:

Shower does't have removeable shower head

2026-09-12 • via Nuitee
C
Corey • solo_traveller • us
10
Great location, clean, very comfortable rooms with great views of the Dallas Downtown area!
Pros:

Close to Dealy Plaza

Cons:

AC was out in lobby no onsite parking

2026-09-11 • via Nuitee
Y
yi • solo_traveller • us
1
Don’t stay there, awful place
Pros:

Location only

Cons:

1. No safer in room
2. No AC in lobby
3. Only one elevator works
4. AC in room doesn’t function well
5. Hidden management, no way to communicate

2026-09-10 • via Nuitee
J
Jason • solo_traveller • us
10
Pros:

Location

Cons:

Na

2026-09-08 • via Nuitee
A
Alisha Smith • solo_traveller • us
7
2026-09-07 • via Nuitee
E
Elisa • couple • us
4
2026-09-07 • via Nuitee
A
Angelica • couple • us
10
All In all good service and nice clean quit place
Pros:

Clean and quit

Cons:

No parking and not enough light in room

2026-09-01 • via Nuitee
Y
Yanira • couple • us
6
Uncomfortable
Cons:

Rooms are too small. The air conditioning in the lobby area it doesn’t work for many days. It was very very hot. During the breakfast time they just have 2 small fans

2026-09-01 • via Nuitee
B
Bard • couple • us
8
Great place to stay when they get the a/c fixed.
Pros:

Good breakfast. Clean room. Lighted hallways

Cons:

Lobby and dining area a/c broken during our visit. Very uncomfortable eating breakfast in the heat.

2026-08-30 • via Nuitee