The Addison Hotel, SureStay Collection by Best Western

Hotels
•
Best Western
7.8 (189 reviews)
4505 Beltway Dr, Addison, Texas, 75001 , Addison , US
1-972-9912800

listing image 1
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Pets allowed

Facilities

Free breakfast
Health or beauty spa nearby
Free WiFi
24-hour front desk
Wheelchair accessible
Picnic area
Fence around pool
Elevator
ATM/banking
Television in common areas
See all facilities

Review Highlights

Pros:
Clean rooms
Good breakfast
Friendly staff
Safe area
Cons:
Unclean bathrooms
Limited amenities
Service inconsistencies
Old room furnishings

Categories

Cleanliness
6.76
Several mentions of unclean rooms and issues with bathroom upkeep.
Service
8.73
Some positive remarks about staff friendliness, although inconsistency noted.
Location
8.77
Good area for staying, safe location as mentioned in several reviews.
Room Quality
7.72
Mixed comments about room quality from clean to issues with bugs and old amenities.
Amenities
6.75
Limited amenities like breakfast variety and issues with coffee makers and elevators.
Value for Money
7.71
Overall value balanced between positives and negatives; reasonable but not excellent.
Food and Beverage
8.26
Breakfast options received positive feedback.
Overall Experience
7.73
Experience varied with both positive stays and significant issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 17:19

Property Description

Discover comfort and convenience at The Addison Hotel, SureStay Collection by Best Western, where business and leisure come together seamlessly.

Recreational Bliss
Dive into relaxation with our inviting outdoor pool. Perfect for unwinding after a day of exploration or business meetings, this recreational gem enhances your stay.

Stellar Amenities
Enjoy complimentary wireless internet access throughout the property, ensuring you stay connected during your visit. Each of our 158 air-conditioned rooms comes complete with an LCD television for your entertainment and private bathrooms stocked with complimentary toiletries.

Delicious Start to Your Day
Fuel your adventures with our complimentary self-serve breakfast, available daily from 6:00 AM to 9:00 AM. It’s the perfect way to kick off your morning before setting out to explore the local attractions.

Book your unforgettable experience at The Addison Hotel today!

Important information:

  • The seasonal pool will be open from April to September.
  • Pool access available from 9:00 AM to 10:00 PM.
  • Only registered guests are allowed in the guestrooms.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DAL

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

  • Pets

    Pet max weight (per pet) in lb is 50

See all policies

Location

Guest Reviews

7.8
Based on 189 reviews
Cleanliness: 6.76
Service: 8.73
Location: 8.77
Room Quality: 7.72
Amenities: 6.75
Value for Money: 7.71
Food and Beverage: 8.26
Overall Experience: 7.73
A
Atrice • couple • us
10
2026-07-25 • via Nuitee
S
Salazar • family_with_children • us
2
Worst stay ever.
Pros:

Ac was down, elevator was broken, was given no options, clerk was uniformed.

2026-07-21 • via Nuitee
P
Precious • couple • us
7
2026-07-20 • via Nuitee
K
Kanesha • family_with_children • us
4
Pros:

Location

Cons:

There was a roach in our room, and the room looks 30 bed very hard .

2026-07-20 • via Nuitee
K
Kacey • solo_traveller • us
5
Won’t stay again
Pros:

Parts of it are nice

Cons:

It took me going up to the rooms 4 times to actually get into a room, times 1&2 my keys didn’t work, time 3 the new room given was a mess, curtains in floor leaking ac, moldy smell. 4th time I finally got into my room and it was decent.
They also charge a $250 deposit if you are using anything other than Mastercard.

2026-07-20 • via Nuitee
M
Miranda • family_with_children • us
10
2026-07-20 • via Nuitee
J
Judy • couple • us
9
2026-07-17 • via Nuitee
D
Damaris • extended_group • ar
6
2026-07-16 • via Nuitee
Z
Zachary • couple • us
1
Pros:

Nothing

Cons:

Everything

2026-07-15 • via Nuitee
C
Cheyenne • solo_traveller • us
6
2026-07-13 • via Nuitee
M
Murat • couple • us
5
2026-07-11 • via Nuitee
Y
Youjin • extended_group • us
1
2026-07-10 • via Nuitee
D
Dusty • couple • us
7
2026-07-10 • via Nuitee
L
LaChelsea • couple • us
1
We didn’t stay we left immediately
Pros:

Nothing

Cons:

The room stunk very badly even the employee was grossed out. Instead of a refund they offered us another room at a higher rate, we said absolutely not. The manager said no refunds and was very rude and unwilling to compensate us. We went to Laquinta inn and it was amazing there.

2026-07-10 • via Nuitee
D
Dante • solo_traveller • us
5
Ok but wouldn’t want to stay again
Pros:

Staff was polite

Cons:

Facilities were a little dirty and my shower water was not warm at all

2026-07-09 • via Nuitee
R
Rosalyn • solo_traveller • us
10
I give The Addison Hotel 10/10
Pros:

I love everything about the hotel

2026-07-07 • via Nuitee
S
Shricka • solo_traveller • us
1
2026-07-07 • via Nuitee
B
Bill • solo_traveller • us
8
Pros:

Location is great.

Cons:

Can't think of any

2026-07-05 • via Nuitee
J
James • solo_traveller • us
8
Pros:

Location and price

Cons:

No microwave in room

2026-07-05 • via Nuitee
S
Sarah • couple • us
8
Pros:

Loved the room. Everything was really clean and the breakfast was amazing.

2026-07-05 • via Nuitee