The Addison Hotel SureStay Collection by Best Western

Hotels
•
SureStay Hotel by Best Western
8 (542 reviews)
4505 Beltway Dr , Addison , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Great location (repeatedly praised)
Helpful/welcoming staff in many reviews
Good breakfast (varied and well-liked)
Perceived good value/price for many guests
Comfortable beds / generally comfortable stay for many
Cons:
Serious cleanliness issues reported (roach, blood on sheets, foul smells)
Room maintenance problems (broken AC, keys not working, cracked sink, broken curtains)
Occasional poor service incidents (long waits at front desk, rude manager)
Unpleasant policies/extra charges (high deposit for non-Mastercard, additional fees)
Limited amenities (no fitness center, some rooms lack microwaves, pool seating limited)

Categories

Cleanliness
5
Multiple reports of cleanliness problems (roach, blood on sheets, moldy smells, generally dirty facilities) justify a below-average score.
Service
9
Many guests described staff as welcoming and helpful and breakfast/service was praised, though there are isolated reports of slow check-in and a rude manager; overall service sentiment is strong.
Location
10
Location is repeatedly praised across reviews as excellent and convenient.
Room Quality
6
Numerous maintenance and room issues reported (broken AC, malfunctioning keycards, damaged fixtures, mold, leaking AC, cracked sink) leading to a below-average room quality score.
Amenities
7
Amenities are mixed: pool is okay but limited (no sunbeds), no fitness center and some rooms lack microwaves; generally acceptable but not exceptional.
Value for Money
9.5
Several guests called it a great bargain and praised price/comfort, though a few cited extra fees and a high deposit policy; overall perceived as strong value.
Food and Beverage
9.5
Breakfast is frequently praised (varied and good quality eggs/sausage/potatoes/waffles) and is a clear positive across reviews.
Overall Experience
8
Mixed experiences: many guests enjoyed their stay (comfortable beds, good breakfast, great location) but some had serious negative experiences (severe cleanliness/maintenance and poor service incidents); net sentiment aligns with target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 13:52

Property Description

Luxurious Amenities
The Addison Hotel SureStay Collection by Best Western boasts a gym, pool, and walking track for guests to enjoy during their stay. Each room is equipped with a 32-inch flat-screen TV, ensuring entertainment and relaxation.

Convenient Services
Guests can start their day with a delicious daily breakfast and coffee available in the lobby. For business travelers, the hotel offers a well-equipped business center and meeting rooms, perfect for any work-related needs.

Comfortable Accommodations
Rooms at the Addison Hotel SureStay Collection by Best Western feature convenient amenities such as a coffee maker and hair dryer. Stay entertained with cable TV and stay connected with complimentary Wi-Fi throughout the hotel.

Experience luxury, convenience, and comfort at the Addison Hotel SureStay Collection by Best Western. Book your stay now and enjoy all that this hotel has to offer.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DAL

Location

Guest Reviews

8
Based on 542 reviews
Cleanliness: 5
Service: 9
Location: 10
Room Quality: 6
Amenities: 7
Value for Money: 9.5
Food and Beverage: 9.5
Overall Experience: 8
L
Lashandra • couple • us
5
It could have been better.
Cons:

We booked 3 rooms. Only 1 room had a refrigerator and a microwave. Neither of the televisions worked.
The popcorn machine was down and the ice machine was not working properly.

2026-08-23 • via Nuitee
L
Lashandra • couple • us
5
2026-08-23 • via Nuitee
F
Fulfer • family_with_children • us
3
2026-08-19 • via Nuitee
T
Theresa • family_with_children • us
10
2026-08-18 • via Nuitee
V
VIGNESH • couple • us
10
2026-08-17 • via Nuitee
R
Rosalyn • family_with_children • us
1
2026-08-13 • via Nuitee
K
Kevin Min • couple • us
7
Pros:

Breakfast so so, coffee terrible. Location and price vey good

Cons:

coffee

2026-08-12 • via Nuitee
K
Karina • couple • us
6
A pleasant and comfortable stay with a great location. Overall, we had a good experience and enjoyed our time at the hot
Pros:

A pleasant and comfortable stay with a great location. Overall, we had a good experience and enjoyed our time at the hotel.

2026-08-07 • via Nuitee
R
Ruben • couple • us
8
Aceptable
Pros:

Excelente la habitación asignada posteriormente

Cons:

Mantenimiento deficiente porq la habitación asignada tenía el aire acondicionado dañado. Por lo tanto tuve que pagar 20 $ adicionales para cambiar porq no tenían otra similar .

2026-08-06 • via Nuitee
A
Ashleigh • couple • us
1
2026-08-05 • via Nuitee
R
Rebecca • couple • us
1
I wouldn’t stay again and I wouldn’t recommend.
Pros:

I liked the location

Cons:

From the moment I checked in I waited over 25 minutes for staff to come to the front desk. I kept ringing the bells with my baby in my arms waiting and waiting the key card kept not working. I literally had to get six new key cards throughout my visit.

2026-08-03 • via Nuitee
A
Atrice • couple • us
10
2026-07-25 • via Nuitee
S
Salazar • family_with_children • us
2
Worst stay ever.
Pros:

Ac was down, elevator was broken, was given no options, clerk was uniformed.

2026-07-21 • via Nuitee
M
Miranda • family_with_children • us
10
2026-07-20 • via Nuitee
K
Kanesha • family_with_children • us
4
Pros:

Location

Cons:

There was a roach in our room, and the room looks 30 bed very hard .

2026-07-20 • via Nuitee
P
Precious • couple • us
7
2026-07-20 • via Nuitee
K
Kacey • solo_traveller • us
5
Won’t stay again
Pros:

Parts of it are nice

Cons:

It took me going up to the rooms 4 times to actually get into a room, times 1&2 my keys didn’t work, time 3 the new room given was a mess, curtains in floor leaking ac, moldy smell. 4th time I finally got into my room and it was decent.
They also charge a $250 deposit if you are using anything other than Mastercard.

2026-07-20 • via Nuitee
J
Judy • couple • us
9
2026-07-17 • via Nuitee
D
Damaris • extended_group • ar
6
2026-07-16 • via Nuitee
Z
Zachary • couple • us
1
Pros:

Nothing

Cons:

Everything

2026-07-15 • via Nuitee