The Addison Hotel SureStay Collection by Best Western

Hotels
•
SureStay Hotel by Best Western
8 (542 reviews)
4505 Beltway Dr , Addison , US

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Great location (repeatedly praised)
Helpful/welcoming staff in many reviews
Good breakfast (varied and well-liked)
Perceived good value/price for many guests
Comfortable beds / generally comfortable stay for many
Cons:
Serious cleanliness issues reported (roach, blood on sheets, foul smells)
Room maintenance problems (broken AC, keys not working, cracked sink, broken curtains)
Occasional poor service incidents (long waits at front desk, rude manager)
Unpleasant policies/extra charges (high deposit for non-Mastercard, additional fees)
Limited amenities (no fitness center, some rooms lack microwaves, pool seating limited)

Categories

Cleanliness
5
Multiple reports of cleanliness problems (roach, blood on sheets, moldy smells, generally dirty facilities) justify a below-average score.
Service
9
Many guests described staff as welcoming and helpful and breakfast/service was praised, though there are isolated reports of slow check-in and a rude manager; overall service sentiment is strong.
Location
10
Location is repeatedly praised across reviews as excellent and convenient.
Room Quality
6
Numerous maintenance and room issues reported (broken AC, malfunctioning keycards, damaged fixtures, mold, leaking AC, cracked sink) leading to a below-average room quality score.
Amenities
7
Amenities are mixed: pool is okay but limited (no sunbeds), no fitness center and some rooms lack microwaves; generally acceptable but not exceptional.
Value for Money
9.5
Several guests called it a great bargain and praised price/comfort, though a few cited extra fees and a high deposit policy; overall perceived as strong value.
Food and Beverage
9.5
Breakfast is frequently praised (varied and good quality eggs/sausage/potatoes/waffles) and is a clear positive across reviews.
Overall Experience
8
Mixed experiences: many guests enjoyed their stay (comfortable beds, good breakfast, great location) but some had serious negative experiences (severe cleanliness/maintenance and poor service incidents); net sentiment aligns with target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 13:52

Property Description

Luxurious Amenities
The Addison Hotel SureStay Collection by Best Western boasts a gym, pool, and walking track for guests to enjoy during their stay. Each room is equipped with a 32-inch flat-screen TV, ensuring entertainment and relaxation.

Convenient Services
Guests can start their day with a delicious daily breakfast and coffee available in the lobby. For business travelers, the hotel offers a well-equipped business center and meeting rooms, perfect for any work-related needs.

Comfortable Accommodations
Rooms at the Addison Hotel SureStay Collection by Best Western feature convenient amenities such as a coffee maker and hair dryer. Stay entertained with cable TV and stay connected with complimentary Wi-Fi throughout the hotel.

Experience luxury, convenience, and comfort at the Addison Hotel SureStay Collection by Best Western. Book your stay now and enjoy all that this hotel has to offer.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DAL

Location

Guest Reviews

8
Based on 542 reviews
Cleanliness: 5
Service: 9
Location: 10
Room Quality: 6
Amenities: 7
Value for Money: 9.5
Food and Beverage: 9.5
Overall Experience: 8
G
Garcia • family_with_children • us
10
Great rooms and great staff.
Pros:

Nice clean rooms for affordable prices.

Cons:

Nothing. It was all good.

2026-10-31 • via Nuitee
M
milano • solo_traveller • us
8
Pros:

Bed,breakfast

Cons:

Carpets on the floor smell dust

2026-10-30 • via Nuitee
R
rider991 • family_with_children • au
8
2026-10-30 • via Nuitee
D
Dina • solo_traveller • us
4
2026-10-27 • via Nuitee
D
Dina • solo_traveller • us
4
Not a good place for rest
Pros:

Location

Cons:

The noise of other guests

2026-10-27 • via Nuitee
K
Kamreth • couple • us
8
Enjoyable.
Pros:

The lobby was amazing, very cozy. The rooms were kept very well. The staff was also very helpful.

Cons:

The elevator floors need to be redone. I was on the second floor the carpet in the hall also needs work. Plus the stair well needs detailing and a fresh coat.

2026-10-27 • via Nuitee
K
Kamretj • couple • us
8
2026-10-27 • via Nuitee
C
Cody • couple • us
10
2026-10-27 • via Nuitee
T
Tijana • couple • us
9
Comfortable, affordable and friendly
Pros:

The hotel met all the expectations. It was a great value for the money to be honest. While the Hotel and facilities are a bit outdated and would use some polishing and upgrade , our room was actually quite classy, with coffee maker, coffee/tea, TV, solid size fridge and microwave. It was clean, bed was pretty comfortable for us and good size. We had a sofa which did had some old stains, but it was not dirty. Bathroom was nice and had really nice soaps, shampoo and conditioner along with nice clean white towels and hairdryer. We had room service with towel replacement daily. Our room was on a second floor and breakfast was very nice (high five to cook who makes everything for breakfast tacos), bagels, oatmeal, bunch of fresh fruits and yogurts, juice, milk and keep refilling up literally until 9am. Staff was very friendly and diverse and you always have ice, hot coffee, warm water for tea and popcorns in the evening. Parking was nice sized and we honestly enjoyed our staying especially due to the location convenience. For an affordable low priced hotel this place is a gem. If we don't stay with friends we will definitely plan to come back.Extra liking for this place being pet friendly

Cons:

Noise, I would love to have had less noise, but this was due to people staying on the same flor being disrespectful and being loud on the hall or watching TV on max volume until 3am. I would love if staff can somehow reinforce no loud TV after midnight or something.

2026-10-26 • via Nuitee
R
Ruben • couple • us
9
2026-10-26 • via Nuitee
F
Francis • extended_group • us
2
Pay me and I’ll write one
Pros:

Horrible staff

Cons:

Staff. So many emails

2026-10-23 • via Nuitee
M
Martin • solo_traveller • us
7
2026-10-22 • via Nuitee
V
valerie • family_with_children • us
10
2026-10-18 • via Nuitee
Y
Yonggang • family_with_children • us
8
Pros:

None smoking and enforcement

Cons:

Hallway carpet is dirty

2026-10-17 • via Nuitee
W
Wendy • solo_traveller • za
10
Loved the stay and it all exceeded my expectations but I need the points to be assigned to Adendorff
Pros:

I loved everything about the hotel. The room was big and the bed was enormous. Thank you for a most comfortable stay.

2026-10-16 • via Nuitee
T
T • couple • us
10
Very friendly staff , courteous
Pros:

Very clean

Cons:

Very pleasant look and location

2026-10-12 • via Nuitee
T
Terrell • couple • us
1
2026-10-12 • via Nuitee
C
Catherine • solo_traveller • us
9
2026-10-12 • via Nuitee
S
Shon • extended_group • us
10
2026-10-12 • via Nuitee
A
Alvin • couple • us
10
2026-10-12 • via Nuitee