Pullman Auckland Hotel & Apartments

Hotels
•
Accor
8.6 (164 reviews)
Cnr Waterloo Quadrant & Princes Street, Auckland, 1010 , Auckland , NZ
64-9-3531000

listing image 1
Show all photos

Facilities

Meeting rooms
Full-service spa
Boat tours nearby
Fitness facilities
Health or beauty spa nearby
Express check-out
Electric car charging station
No single-use plastic straws
Health club
No single-use plastic stirrers
See all facilities

Review Highlights

Pros:
Great staff
Good location
Clean rooms
Cons:
Overpriced
Breakfast service issues
Management concerns

Categories

Cleanliness
8.48
Overall cleanliness is good, with complaints about some outdated areas.
Service
9.15
Staff consistently praised for their helpfulness and efficiency.
Location
8.99
Central location, very handy to town.
Room Quality
8.64
Rooms are nice and spacious, though some dated elements noted.
Amenities
8.87
Excellent pool and gym, but breakfast area can be overwhelmed.
Value for Money
8.03
Some complaints about hotel being overpriced for the overall experience.
Food and Beverage
7.78
Breakfast service received negative remarks regarding variety.
Overall Experience
8.85
Generally positive with some areas for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 12:18

Property Description

Discover the elegance of Pullman Auckland Hotel & Apartments, where luxury meets comfort in the heart of vibrant Auckland.

Indulge in Relaxation
Unwind at our full-service spa offering an array of massages, body treatments, and facials. For those seeking fitness and leisure, enjoy our health club, indoor pool, and rejuvenating hot tub.

Culinary Delights
Savor exquisite meals at Tapestry Grill or enjoy the convenience of room service. Start your day with a delightful buffet breakfast served daily, and unwind at our stylish bar/lounge.

Business Ready
With 16 well-equipped meeting rooms and a conference center, our hotel is perfect for both business and special events. Enjoy conveniences like express check-in and limo service for a seamless experience.

Join us at Pullman Auckland for an unforgettable stay—book your escape today!

Important information:

  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Parking

    Parking height restrictions apply

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.6
Based on 164 reviews
Cleanliness: 8.48
Service: 9.15
Location: 8.99
Room Quality: 8.64
Amenities: 8.87
Value for Money: 8.03
Food and Beverage: 7.78
Overall Experience: 8.85
R
Rosie • family_with_children • nz
10
2026-06-27 • via Nuitee
O
Olga • extended_group • ru
10
Pros:

Прекрасное место и великолепные кровати, вкусные завтраки

2026-06-25 • via Nuitee
A
Allayna • solo_traveller • nz
7
Pros:

Pool. Staff were very helpfull

2026-06-25 • via Nuitee
E
Eric wei li • solo_traveller • au
10
2026-06-22 • via Nuitee
B
Brenda • extended_group • nz
10
Great facilities, lovely staff.
Pros:

Nice fast check in, lovely staff and service.

Cons:

N/A

2026-06-17 • via Nuitee
E
Eileen • family_with_children • nz
9
wondeful relaxing stay
Pros:

Great location, spacious room, helpful staff. Enjoyed the facilities and the exceptional buffet breakfast

2026-06-17 • via Nuitee
M
Mane • solo_traveller • nz
10
Pros:

A family favorite.

2026-06-17 • via Nuitee
F
Fu • solo_traveller • nz
5
2026-06-17 • via Nuitee
D
David • extended_group • nz
7
Pros:

Close to the serviced office in downtown

Cons:

Lifts were faulty and long queues to get in and out.

2026-06-16 • via Nuitee
S
Sally • couple • gb
10
2026-06-16 • via Nuitee
C
Christine Haxton • solo_traveller • nz
8
2026-06-16 • via Nuitee
A
Ana maria • couple • br
8
Nao gostei do café da manhã
2026-06-15 • via Nuitee
T
tony • extended_group • nz
8
Pros:

location easy for me

2026-06-15 • via Nuitee
E
Elise • family_with_children • nz
10
We love going to the Pullman for a night away, it is always great!
Pros:

The staff are awesome, so friendly and helpful. The buffet is delicious!

Cons:

I couldn’t find the switch in the room to turn off a light by the coffee machine so woke me up a few times

2026-06-15 • via Nuitee
C
Charmaine • solo_traveller • nz
9
2026-06-14 • via Nuitee
A
Anya • solo_traveller • nz
9
Pros:

location

Cons:

facility

2026-06-13 • via Nuitee
M
Moana • couple • nz
9
Would definitely stay again and recommend
Pros:

Pool facilities were outstanding. Bed was comfy. Staff were super helpful.

Cons:

Only whinge was no bowls or glasses at breakfast.

2026-06-13 • via Nuitee
P
Paul • extended_group • nz
9
2026-06-12 • via Nuitee
E
Ewen • family_with_children • nz
9
2026-06-10 • via Nuitee
H
Heiko • extended_group • de
9
2026-06-09 • via Nuitee