Pullman Auckland Hotel & Apartments

Hotels
•
Accor
8.6 (164 reviews)
Cnr Waterloo Quadrant & Princes Street, Auckland, 1010 , Auckland , NZ
64-9-3531000

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Facilities

Meeting rooms
Full-service spa
Boat tours nearby
Fitness facilities
Health or beauty spa nearby
Express check-out
Electric car charging station
No single-use plastic straws
Health club
No single-use plastic stirrers
See all facilities

Review Highlights

Pros:
Great staff
Good location
Clean rooms
Cons:
Overpriced
Breakfast service issues
Management concerns

Categories

Cleanliness
8.48
Overall cleanliness is good, with complaints about some outdated areas.
Service
9.15
Staff consistently praised for their helpfulness and efficiency.
Location
8.99
Central location, very handy to town.
Room Quality
8.64
Rooms are nice and spacious, though some dated elements noted.
Amenities
8.87
Excellent pool and gym, but breakfast area can be overwhelmed.
Value for Money
8.03
Some complaints about hotel being overpriced for the overall experience.
Food and Beverage
7.78
Breakfast service received negative remarks regarding variety.
Overall Experience
8.85
Generally positive with some areas for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 12:18

Property Description

Discover the elegance of Pullman Auckland Hotel & Apartments, where luxury meets comfort in the heart of vibrant Auckland.

Indulge in Relaxation
Unwind at our full-service spa offering an array of massages, body treatments, and facials. For those seeking fitness and leisure, enjoy our health club, indoor pool, and rejuvenating hot tub.

Culinary Delights
Savor exquisite meals at Tapestry Grill or enjoy the convenience of room service. Start your day with a delightful buffet breakfast served daily, and unwind at our stylish bar/lounge.

Business Ready
With 16 well-equipped meeting rooms and a conference center, our hotel is perfect for both business and special events. Enjoy conveniences like express check-in and limo service for a seamless experience.

Join us at Pullman Auckland for an unforgettable stay—book your escape today!

Important information:

  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Parking

    Parking height restrictions apply

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.6
Based on 164 reviews
Cleanliness: 8.48
Service: 9.15
Location: 8.99
Room Quality: 8.64
Amenities: 8.87
Value for Money: 8.03
Food and Beverage: 7.78
Overall Experience: 8.85
L
LondonDoc • solo_traveller • nz
8
Lovely hotel and conference venue but very basic in room coffee facilities.
Pros:

Lovely location away from the main CBD and excellent conference facilities on site. Comfortable bed. Room was clean and had a desk to work at too.

Cons:

No coffee pod machine in the room so reduced to freeze-dried granules - not what I expect of a hotel in this price range. The Accor App was very temperamental.

2026-05-30 • via Nuitee
C
Caleb • solo_traveller • nz
9
2026-05-30 • via Nuitee
L
Lee-Ann • extended_group • nz
9
Really lovely hotel, will definitely return!
Pros:

Best bed ever! Staff were lovely, great facilities.

Cons:

Bar shut too early. Our group of 8 were coming back from a show at about 10:15pm and would’ve liked to have had a nightcap at the bar, but we checked online which said that the bar closed at 10:00pm. We went elsewhere for a nightcap but it would’ve been nice to have spent our money at the hotel and been close to bed.

2026-05-28 • via Nuitee
D
davies • solo_traveller • nz
8
Pros:

The staff were friendly

Cons:

The bathrooms felt dated and the shower was small

2026-05-28 • via Nuitee
E
Eseta • solo_traveller • nz
10
2026-05-26 • via Nuitee
M
Moss • family_with_children • us
10
A wonderful start to our New Zealand adventure!
Pros:

They had outstanding customer service! Breakfast was wonderful! The staff went above and beyond making our stay memorable, from the swimming (a little earlier than check-in) to making a box of breakfast items since I purchased the buffet but had to leave before it opened the second day. All of us had a great time.

2026-05-24 • via Nuitee
Y
Yadwinder • couple • nz
10
2026-05-23 • via Nuitee
M
Moy • couple • us
10
2026-05-23 • via Nuitee
P
Punpui123 • extended_group • jp
4
まずまず
Pros:

ロケーションは問題ない

Cons:

同僚と同料金で予約したが、部屋のランクが違いすぎ
部屋の割り当てに問題有り
受付の対応もいまいち

2026-05-21 • via Nuitee
L
Liz • couple • nz
9
2026-05-19 • via Nuitee
M
Michael • family_with_children • nz
8
2026-05-18 • via Nuitee
F
Faith • solo_traveller • nz
10
amazing loved it! my favourite place to stay when i’m going to a concert
Pros:

it was close to spark arena and in the city!

Cons:

no car park unless you have valet

2026-05-18 • via Nuitee
C
Candice • solo_traveller • nz
10
Pros:

The Hotel itself is classy and so beautifully presented.
The staff were so helpful and accommodating, extremely professional.

Cons:

I couldn't find fault

2026-05-18 • via Nuitee
K
Kerry • extended_group • nz
9
Great location and excellent staff
Pros:

Great location. Clean and roomy. Excellent staff

Cons:

Aircon noise out window

2026-05-18 • via Nuitee
M
Michelle • family_with_children • nz
10
2026-05-17 • via Nuitee
S
siqiao • couple • nz
9
2026-05-17 • via Nuitee
N
Nyle • solo_traveller • us
10
2026-05-17 • via Nuitee
S
Sarah • solo_traveller • nz
8
My Fav Auckland Hotel
Pros:

The staff were so friendly. Their Breakfast game is next level! Room 1750

Cons:

My bathroom drain was blocked and I got a different room than I expected. But everything else was so great.

2026-05-16 • via Nuitee
J
jimmy trott • solo_traveller • nz
7
Pros:

Location, sauna swimming pool. Staff. . Lovely bar restaurant comfy bed ect. . .

Cons:

Room and a few other things around the place seemed in need of a little bit of maintenance, light bulb out, shower drain over flowing balcony chair missing. And a few things seemed a little bit out dated from a year or so a go when we stayed. . Only little things but for the price would expect a bit more attention to detail.

2026-05-15 • via Nuitee
S
Savannah • couple • nz
8
2026-05-15 • via Nuitee