Hilton Mystic

Hotels
•
Hilton Hotels & Resorts
8.3 (1039 reviews)
20 Coogan Boulevard , Mystic , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean rooms
Cons:
Cleanliness issues
Service inconsistencies
Overpriced food

Categories

Cleanliness
7.88
Mixed reviews on cleanliness; issues cited with towels and plumbing.
Service
8.85
Feedback indicates staff were friendly, but some service inconsistencies noted.
Location
9.39
Great location mentioned multiple times across reviews.
Room Quality
7.84
Issues with noises from adjacent rooms and hard mattress noted.
Amenities
8.37
Pool and family activities are appreciated, though cleanliness issues affect perception.
Value for Money
8.33
Overpriced food and occasional fees noted, impacting overall value perception.
Food and Beverage
7.38
Multiple comments about food being overpriced and not fresh.
Overall Experience
8.35
Enjoyable stay despite some negative aspects; potential for return mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:42

Property Description

Convenient Location and Nearby Attractions
Located just minutes from I-95 and across from Mystic Aquarium, our hotel offers easy access to top attractions like Downtown Mystic and Foxwoods Resort Casino.

Comfortable Accommodations and On-Site Dining
Enjoy a relaxing stay in our comfortable rooms and start your day with a delicious breakfast at IRONS Restaurant and Bar.

Relaxing Amenities and Nearby Events
Take a dip in our indoor heated pool, stay active in the modern fitness center, and explore seasonal events like the Mystic Art Festival and OMV Festival of Lights.

Book your stay at Mystic at the Aquarium Hilton for a perfect blend of convenience, comfort, and entertainment.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Rooms with two double beds accommodate up to four people per room. Per local fire and safety regulations, rollaway beds are not available for guest rooms with two double beds.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property might host on-site functions, so noise may be audible in some rooms.
This property does not accommodate bachelor(ette) or similar parties.
This property is located in a busy area so guests might experience some noise.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GON

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 36.29
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 1039 reviews
Cleanliness: 7.88
Service: 8.85
Location: 9.39
Room Quality: 7.84
Amenities: 8.37
Value for Money: 8.33
Food and Beverage: 7.38
Overall Experience: 8.35
D
Dilenia • family_with_children • us
9
2026-04-04 • via Nuitee
T
Timothy • extended_group • us
5
Close to all the best parts of Mystic, but the room left much to be desired
Pros:

The location was great and the lobby looked amazing. The room was clean.

Cons:

Kind of small complaints, but they compounded. The water pressure in the shower was poor, the toilet paper dispenser was behind the toilet which I have never seen before; it was pretty uncomfortable to reach back to get what you needed for toilet paper. There was a light in the closet that was malfunctioning, for several nights it was like a strobe light going off and even with the closet door shut, you could see it through the door vents. My friend and I found the beds uncomfortable. The faucet to the shower was backwards, cold was hot, hot was cold. I know we are not the highest class people, but for staying in a Hilton, we expected something just a bit more than what we got.

2026-03-28 • via Nuitee
J
Jorge • couple • us
9
2026-03-28 • via Nuitee
M
Melissa • family_with_children • us
4
I would have loved this hotel if we had a clean room.
Pros:

The lobby is very nice. They had a movie for the kids on Saturday in the pool area and they had a little candy bar set up in the lobby.

Cons:

Our room had a strong musty smell. It looks like they had a leak in the ceiling/ wall and I’m not sure it dried out. It smelled like a wet basement and I woke up with a horrible sore throat and stuffy nose. As soon as I showered and left the hotel I felt fine. The bathroom had dirty tissues in the shelving where they put the towels that clearly got missed when they turned over the room. Our beds also did not have a fitted sheet on them. They had a mattress pad and then they covered it with a top sheet so I felt like the beds were also not properly cleaned/ made. I’ve never had an experience like this honestly. During checkout only one elevator was working so we had to wait a while to get down stairs with all of our bags. When I went to talk to someone at the front desk no one was there after waiting a while I had to leave. We were here for a cheerleading competition and I felt like I definitely over paid for the gross room we got stuck with.

2026-03-23 • via Nuitee
N
Nicola • couple • us
4
Aside from the friendly staff, the stay was disappointing due to cleanliness issues.
Pros:

Every Hilton team member we encountered was exceptionally friendly, especially those at the front desk. They were both welcoming and highly informative, making our experience even more enjoyable.

Cons:

Our sheets were dirty, the bedroom and bathroom were in need of upgrading, the curtains in the hallway were stained, and the breakfast was awful and not worth the money.

2026-03-23 • via Nuitee
A
Amanda • extended_group • us
10
2026-03-23 • via Nuitee
D
Dawn • solo_traveller • us
10
Pros:

Nice rooms, great restaurant & great location

2026-03-23 • via Nuitee
L
Logan • family_with_children • us
7
Nice lobby - mid rooms
Pros:

Lobby area was very modern. The pool was clean and very large. I requested my rooms to be adjoining and they fulfilled that request.

Cons:

The rooms were kind of dirty. Bathroom floor had dirt and hair on it which was pretty offputting. The rooms themselves were not renovated and I was disappointed for the price.

2026-03-19 • via Nuitee
A
Albert • couple • us
10
2026-03-17 • via Nuitee
S
Shane • solo_traveller • ie
6
2026-03-14 • via Nuitee
A
Abby • family_with_children • us
10
The staff here is AMAZING!
Pros:

I loved how close it is to the aquarium and all the different statues and decorations they had. The hotel is very well put together and the cleanest one I’ve stayed at.

Cons:

I have zero complaints

2026-03-13 • via Nuitee
S
Sue • couple • us
10
2026-03-09 • via Nuitee
C
Chelsea • couple • us
9
Friendly staff, great area, good restaurant
Pros:

I loved the gym area and the restaurant. Staff were great as well!

Cons:

Pool water was very cold. Small bathroom.

2026-03-08 • via Nuitee
A
Allen • solo_traveller • us
9
2026-03-06 • via Nuitee
B
Burton • couple • us
9
Great location and quality
Pros:

All in all, very friendly and professional Staff. Great big room, nice restaurant, perfect little convenience store, peaceful pool w Adult swim hours and walking distance to great restaurants and shops. Hilton Should be able to arrange some type of shuttle service to Mystic train station however. That would be a big help to guests from out of town

2026-03-03 • via Nuitee
P
Paul • couple • us
8
2026-02-25 • via Nuitee
W
wrecks • Solo travel
4
Very poor experience checking in. Front desk clerk Adams was completely unsympathetic.
Pros:

Very poor experience checking in. Front desk clerk Adams was completely unsympathetic. Too bad -- the hotel is fine otherwise.

2026-02-03 • via Tripadvisor
N
Nanci • couple • us
10
2026-01-29 • via Nuitee
A
Aguilar Inestroza • couple • us
6
2026-01-26 • via Nuitee
E
Esmira • couple • us
10
My relaxing stay at Hilton Mystic!
Pros:

Hilton Mystic is a great hotel. I loved everything about it. The staff was great; very welcoming and kind. The pool, the restaurant and the location were very convenient, providing a relaxing stay. The room was clean and spacious, with plenty of storage. The bathroom was super clean with a great shower that came with shampoo, conditioner and a body wash. It also had a blow dryer which was very convenient. Not every hotel room comes with a blow dryer. The room also had a huge mirror which I loved. I really loved the room!! ❤️❤️❤️

Cons:

There was really NOTHING I didn't like about my stay at the Hilton Mystic. I will definitely be back and will recommend it to all my family and friends.

2026-01-26 • via Nuitee