Sheraton Orlando Lake Buena Vista Resort

Location

That was my fourth time staying at the same hotel because it is near everything and the environment is nice and clean

My wife and I had a very disappointing experience here. What was supposed to be a relaxing anniversary celebration turned into a horrible and stressful experience. There were a number of things that were very disappointing for us that led to this review.

First of all, the pool area was not well maintained at all. The bottom of the pool was visibly green, and there were a large number of leaves floating in the water. It gave the impression that cleanliness and upkeep are not being prioritized, which is especially concerning for a place that advertises resort-style amenities. The uncleanliness and poor maintenance made us feel like we got catfished. The pictures online depicted something very different than what was actually there. They need to definitely update their site pictures to reflect the actual condition of the resort so more people aren’t caught by surprise upon arrival.

On top of that, we were woken up very early in the morning by loud construction noises. The construction made it extremely difficult to truly relax and get good rest. To make it even worse, there was no notice given about construction prior to arriving at the property. When we complained about the noise, we were advised that we were informed and that the information regarding construction happening was on their website, neither of those statements being true upon verifying with one of the managers.

The most frustrating part of our experience was being told that I was not allowed to have my service animal with me due to not meeting the ADA guidelines, which is completely inaccurate because I have a diagnosed condition and need my service animal with me to help me with daily tasks. I expressed all this to the lady that helped us check-in and she still insisted that I wasn’t allowed to have my service animal with me. She then proceeded to speak with the security manager to verify the ADA regulations and contacted us letting us know that we were going to get charged a $250 “pet fee” since our service animal didn’t fall under the ADA guidelines. It turns out that the fee they charged us showed as “property damage” on our folio. Upon asking what the “property damage” fee was they told me it was the pet fee, so not only were we misinformed, but being charged to have a service animal on the property which is illegal since our dog is a registered and trained service animal. I have never had an issue bringing my service animal anywhere with me so this was very frustrating. The lady who helped check me in showed a lack of understanding of basic ADA regulations which was both inconvenient and concerning.

Overall, between the poor maintenance, disruptive noise, and misinformation regarding service animals, I would not recommend staying here. I am typically not the type to complain or leave poor reviews but I had no choice but to leave a poor review about my stay. The only good thing I have to say about this place is that the rooms were very clean, and most of the staff was pleasant and courteous. If you do end up staying here I hope it’s a better experience than we had, but we will not be coming back.

Limpieza

Everything

Resort is going through renovations, so at times there can be some noise or areas closed off. But the staff has been super friendly and helpful. Haven’t met an employee yet that wasn’t personable or accommodating. Facility is large, with plenty of seating and amenities. Walking distance to enough things that you don’t have to fight the traffic. We’ve stayed at many Marriot properties in the past year and this has been the most pleasant. Solid place to stay.

Location

The Sheraton was a nice choice for a Disney Area hotel. Its one of the few hotels that include shuttles to both Disney parks and Universal parks. The shuttle times are very limited; so if you want to go from opening to close, you will probably need a ride for . one of the trips. There is not a Bonvoy Members Lounge at this property. The Renaissance about a half a mile away, manages this with a daily resort credit and free breakfast.
The resort was very clean and the food and service was great. I never found a channel guide on the TV- it would be nice for a tv channel guide or instructions. The wifi, HVAC, bathroom were all very good.
It was a nice walk to Disney Springs - very safe on nice sidewalks and about a mile. That is more convenient than riding busses from most of the resorts.

Per their printed schedule there are no busses to Magic Kingdom
- Bus schedule:
First bus to Universal 705am
First Bus to Hollywood Studios 955am
First Bus to Epcot 1020 am
Only Return from Hollywood Studios 415pm
Only Return from Epcot 1015 pm
Only return from Universal 715pm

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スタッフのホスピタリティ

As a Marriott Platinum Elite Member, I've seen all types of Marriott hotels. If you are looking for a stay in Orlando, then look no further than this resort. We had a fantastic long weekend stay with the Sheraton Orlando Lake Buena Vista Resort! My family and I were visiting the Disney Parks and wanted someplace convenient to the parks along with a hotel that also had great accommodations. The hotel is quiet, safe, clean and beautiful. My kids loved the amazing pool set up. Two large pools, a water slide, a basketball hoop, a volleyball net, and two large hot tubs with a bar/restaurant set up next to the pools. The five-star service was exceptional from the whole hotel but particularly from Diana K, Carlo and Ariel. The Disney parks are only a ten minute ride from this hotel.

We already can't wait to return. Thank you.

Sus habitaciones cómodas súper limpias

It was perfect

Café da manha

We stayed at this hotel during a trip to disney, we usually stay on property - it isnt to terrible of drive but when your use to staying on property it is different. The hotel wasnt able to accommodate the suite that we originally booked but they gave us two rooms close to make the accommodations. We got the newly renevated rooms they were very nice. The pool area is very nice as well. The parking and the resort fees do add up though.