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Facilities
Property facilities
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Car hire
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Sauna
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Currency exchange
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Non-smoking throughout
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Concierge service
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Wheelchair accessible
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Kid meals
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Personal trainer
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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CCTV outside property
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Face masks for guests available
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24-hour security
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Key card access
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Private picnics
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Wine release events
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Reception hall
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Covered parking
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Secured parking
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Garage
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Bicycle-friendly property
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
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Property Description
Luxurious Accommodations with Stunning Views
Unmatched Amenities for Ultimate Relaxation
The hotel offers an indoor pool, hot tub, and a seasonal sundeck for guests to unwind and enjoy. Additionally, there's a modern fitness center and a business center to cater to all guest needs.
Delicious Dining Options for Every Palate
Guests can indulge in local cuisine and craft beers at 720 South Bar & Grill, enjoy live entertainment at Kitty O’Sheas Irish pub, or grab a quick bite at Herb N' Kitchen. Room service is also available for added convenience.
Experience the best of Chicago at Hilton Chicago, where luxury meets convenience. Book your stay now for an unforgettable experience at the heart of the city.
Please note reservations made through this website will not earn guests Hilton points.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Public parking is possible on site (reservation is not possible) and costs USD 70 per day.
Location
Guest Reviews
Pool, jacuzzi, and sauna were great… what a view and Amy was a treasure and such a wonderful hostess for the gym area
I loved the Chicago Hilton! The fitness center had everything I needed to do my daily workout. Amy at the fitness desk was very helpful.
The fitness club and pool facilities are amazing. Amy at the fitness desk was exceptional and very helpful. She went above and beyond assisting us while we were at the Hilton. I highly recommend this hotel for anyone staying in Chicago.
unbelievable stay....and Hilton brand ambassador Boye took the time to help us out about the dining possibilities in downtown Chicago. Made it so easy. Appreciate him so much for taking that time and his kindness
I recently stayed at this hotel and unfortunately left a bag behind. Miss Karen Moy went above and beyond to assist me. She responded to my email promptly, provided clear and detailed instructions, and made the entire process of retrieving my bag smooth and stress-free. Her professionalism, efficiency, and supportive attitude truly stood out. I am very grateful for her help and highly commend her outstanding customer service.
They did not allow us to stay through our booking.com reservation. Staff was rude. Even though we had communicated with the hotel prior to check in and had that email confirmation in front of us. Terrible day. Ruined NYE.
Had a great experience this week. The guest ambassador Peter with the Hilton Grand Vacations was very welcoming and truly provided at the go to details. Hilton Chicago is a good hotel and look forward to returning.
Aida with Hilton grand vacation was absolutely amazing she informed me about all the wounderful deals available and was very pleasant to speak with. She is a very nice person.
My stay was wonderful at the Chicago Hilton! Great staff all around - check/in, restaurant, lobby - but I want to give a special shout-out to Isabel!! She was the one who helped me with my special parking needs - she checked and said that my U-Haul would not fit in the hotel garage, but she investigated and found a very nearby lot where I could park! Thank you so much, Isabel, for going over and above in your service!! You made my trip much less stressful because of your kindness!!! Employee of the Year!
Big, clean room with a gorgeous view of the lake! The location can’t be beat. We also really appreciate Cody at the front desk who helped make my husband’s birthday a special one with a room upgrade and for giving us some great recommendations. The hotel is safe and quiet, with friendly and helpful staff.
Aida with Hilton grand vacation helped me make my wife's birthday extra special!!
Where to begin? What a terrible experience I had at the Hilton. The first room I received was dirty with hair everywhere and an unflused toilet. I requested a second room, which was similarly dirty and had the constant sound of running water (something I would find out was par for the course in the building). By the third room, I realized that hair would unfortunately be a constant companion during my week long stay: coily hair, straight hair, brown, black, red, white... I saw it all and saw it everywhere: on the floor, on the shower curtain, on the sink, on the desk and best of all in my bed (yay...).
Despite requesting housekeeping daily, they did not arrive until I promted them again on the morning of my third day. They did not send someone until after 5pm when I was in the room. When the housekeeper arrived she said she was on her way out the door when they called her to clean my room. She said she could make my bed and refresh the towels, but would not do any additional service. Having lived in a dirty room for 2 days, to say I was disappointed is an understatement. I let her know that I wanted a full cleaning and she said she would add me to the list for tomorrow. As a parting "gift" she said she could at least empty my trash and give me clean towels. When I made way for her to come in the room, she asked if I wouldn't mind just handing her my trash bag so she didn't have to come in. As I walked over to the trash can, I was struck with the inescapable irony of paying to stay in a hotel where I was required to take out the trash. I can take out the trash at my house for free. The housekeeper graciously received my waste, but unfortunately could not locate a replacement bag for the trash. I was offered a used Menards bag, which I politely declined. She passed me a heap of towels as a consolation prize. When I began to use them, they were tattered, filthy with make up stains and nail poish, and—yes, you guessed it—HAIR! As if right on schedule, I received a text from Hilton rep Brad asking how I was enjoying my stay on a scale of 1-5. I responded with a decided "1".
This is not the first time I've encountered issues when staying at a Hilton. I will never again stay at a Hilton and I will advise my friends and family to avoid them as well.
What an amazing experience from the moment I checked in through checkout. Sam at the Hilton Honors desk was AMAZING and patiently helped me with the 4 different rooms we had reserved, getting them near each other, figuring out situations where guests were arriving later, parking validation and extra requests. The only part that was a bummer what that the equipment in the fitness center was off limits for my 16 year old son who is a high level athlete and in-season, no exceptions made even if an adult would sign off and supervise. The Grand Ballroom is beyond gorgeous - what an amazing venue. Our party of 12 thoroughly enjoyed the weekend.
One of the worst Hilton hotels I’ve ever experienced. Housekeeping came only once in 5 days and that was after I complained. For this price level you expect a clean hotel where you shouldn’t ask for towel change or new coffee. My worst experience was that even after several complaints the didn’t took care of it. They simply don’t care about customers
The Chicago Hilton is a legendary hotel to stay in, and is worth every dollar. The service is impeccable, right down to customer service when I messed up my reservation. Inderjeet with Front Desk fixed my reservation in two minutes. You rock, Inderjeet!
Housekeeping person Ula was super friendly and kept the room very neat her work. I truly appreciate her hard work and attention to detail.
My housekeeper Janice was great. She ensured my stay was comfortable for the 6 days home away from home. This a must stay hotel if you are in Chicago.
Marie from HGV was extremely helpful and friendly, amazing positive energy. Look for her when you stay here.
I had such a pleasant experience with Marie from Hilton Vacations… she was warm kind and very knowledgeable. In a time when customer service seems to lack it was refreshing to meet and work with her. Thank you Marie, the world needs more people like you!
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