Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Beautiful hotel
Cons:
Cleanliness issues
Reservation problems
Disappointing amenities

Categories

Cleanliness
6.39
Some guests reported cleanliness issues, including mildew smell and uncleaned rooms.
Service
9.36
Generally positive comments about staff being helpful and resolving issues.
Location
9.4
Many guests appreciated the great location of the hotel.
Room Quality
7.35
Mixed reviews on room quality, with some guests mentioning dated decor and issues with room view.
Amenities
7.88
Amenities were appreciated, but some guests noted a lack of certain items like microwaves.
Value for Money
7.84
Some guests felt the price did not match the quality of their experience.
Food and Beverage
7.39
Breakfast buffet received mixed reviews, with some disappointment noted.
Overall Experience
8.36
Overall experience was generally positive but marred by significant room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:54

Property Description

Luxurious Accommodations with Stunning Views

Unmatched Amenities for Ultimate Relaxation
The hotel offers an indoor pool, hot tub, and a seasonal sundeck for guests to unwind and enjoy. Additionally, there's a modern fitness center and a business center to cater to all guest needs.

Delicious Dining Options for Every Palate
Guests can indulge in local cuisine and craft beers at 720 South Bar & Grill, enjoy live entertainment at Kitty O’Sheas Irish pub, or grab a quick bite at Herb N' Kitchen. Room service is also available for added convenience.

Experience the best of Chicago at Hilton Chicago, where luxury meets convenience. Book your stay now for an unforgettable experience at the heart of the city.

Important information:

Please note reservations made through this website will not earn guests Hilton points.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 70 per day.

Location

Guest Reviews

8
Based on 2205 reviews
Cleanliness: 6.39
Service: 9.36
Location: 9.4
Room Quality: 7.35
Amenities: 7.88
Value for Money: 7.84
Food and Beverage: 7.39
Overall Experience: 8.36
S
solympia Business Whitestone, Queens, New York
10
Wonderful stay, awesome reservationist :)))
Pros:

Great stay as usual been coming 6 consecutive years for business! Big props to Cody F. Our reservationist who checked us in was awesome and made our stay extra special :))) And a special shout out to Andrew working at the luggage storage, such a friendly kind soul :)

2026-06-27 via Tripadvisor
G
grainger0523 Business Nashville, Davidson County, Tennessee
10
Well done!
Pros:

In town for a huge convention and I wanted to tell you how impressed we are with your hotel and the way you handle these crowds. The hotel is gorgeous and the service is on point. Excellent experience so far 😍

2026-06-27 via Tripadvisor
P
petecP2338CJ Business
10
A great and helpful experience with planning
Pros:

Thankul for Nush with HGV, very helpful and friendly as well as informative about accomodations and destinations. You will be very happy with Nush's guidance, and a pleasure to talk with!

2026-06-26 via Tripadvisor
M
Megan extended_group us
10
It was a short but sweet stay! Perfect location near the stadium for our event!
Pros:

Breakfast buffet was AMAZING!

2026-06-26 via Nuitee
P
Pioneer695626 Family Fort Myers, Florida
10
Great Hotel and Great Location
Pros:

Love this hotel! It is always a great experience but Robert st the front desk/check in made it even better!!

2026-06-25 via Tripadvisor
F
freshunm2026 Business
10
Great experience, Great stay!
Pros:

Great experience from the moment we walked through the doors. After checking in, we were greeted by the wonderful and enthusiastic Erin with HGV who was extremely helpful. Erin offered her expertise as a true Chicagoan on restaurants, site-seeing, and the many things Chicago has to offer. The rooms were clean and this historic property is worth the stay! Our conference went well. Everyone from sales, Encore, and the banquet team were all above par and went above and beyond to ensure the success of our event. 10/10 would certainly do it again!

2026-06-24 via Tripadvisor
V
Voyager647257 Business
10
Loved my time here!
Pros:

I was here for a conference and loved it! My room was beautiful. Also Eddie Joseph took care of the food for our events and did an amazing job. The food was great. The presentation was beautiful. The service was top tier. Thank you, Eddie!!!

2026-06-24 via Tripadvisor
K
Kayla solo_traveller us
8
Pros:

It's a beautiful hotel. Full of history.

Cons:

It's huge and there are SO many people staying at once. The parking fee is nuts. The price for the hotel is outrageous. The food is expensive downstairs. Price gouging at it's finest.

2026-06-24 via Nuitee
T
t1991l Solo travel
10
Great stay! Wonderful staff.
Pros:

My stay was excellent and I was most comfortable during the my entire trip thanks to the hotels amenities and accommodations. I would like to especially call attention to your staff member, Shaq’s , hospitality who was professional , patient and so attentive! So a very special thank you to him and Thank you to the entire staff at Hilton Chicago , I can’t wait to return !

2026-06-23 via Tripadvisor
J
Joshua couple us
10
2026-06-22 via Nuitee
F
FellowTraveler674162 Family
10
Best hilton stay in chicago so far
Pros:

Brought my son to chicago for the first time for his thirteenth birthday.And we came immediately across Rufus the bellmen guy top top notch phenomenal amazing customer service very well, knowledge about the city.And everything it has to offer came across Troy, from the grand hilton's vacation. Phenomenal amazing so nice knowledgeable. Also I don't remember her name, but she has a cherry color color hair at the front desk on the hilton's honor side priority.She's phenomenal as well, gonna pause just to get her name the one and only Sam she's at the front desk, and I must say, all the employees that I encounter was top notch and phenomenal. Every day, me and my son said that Rufus almost made us toothless. With all the food ideas he gave us so shout out to rufus

2026-06-21 via Tripadvisor
J
jennifercJ3715FF Friends getaway Ventura, California
10
Great stay
Pros:

Such a classic hotel. Everyone was so sweet from the moment you walked in the door and everything was prefect for our 2-night stay. Big shout out to Mohammed in the grab n go section, He provided the best customer service! Hana was also amazing and made the best starbucks coffee! Thanks for a wonderful stay and we can’t wait to be back!

2026-06-21 via Tripadvisor
K
Kayla couple us
10
Pros:

everything!!! so worth staying here

2026-06-21 via Nuitee
C
Cece extended_group us
10
It was a perfect stay. We were in for a concert at soldier field and could easily walk there. The resteraunt was good
Pros:

Location is great. I liked the resteraunt too

2026-06-21 via Nuitee
K
Kimberly extended_group us
10
Wonderful
Pros:

Enjoyed

Cons:

It was fancy & worth the $

2026-06-21 via Nuitee
R
Rebecca extended_group us
9
Pros:

Location and cleanliness

Cons:

We did not receive a free WiFi code or explanation that it was free

2026-06-21 via Nuitee
D
Dennis solo_traveller us
8
2026-06-21 via Nuitee
O
Oberst solo_traveller us
10
2026-06-21 via Nuitee
A
AUDREY solo_traveller fr
8
Historical Chicago
Pros:

I chose Hilton Chicago because it is a historic building and has a magnificent view on the millennium park.
Location was great and the architecture was fantastic. We stayed for 2 nights.
The rooms are large.

Cons:

The bathroom is small, and there is no amenities.
The room is covered with a dark carpet. Not sure how clean this is.
We can slightly open the windows for ventilation.
The rooms need renovation, but that is part of the cons of staying in a historical building.

2 nights was just right.

2026-06-21 via Nuitee
Y
Yulissa extended_group us
10
2026-06-21 via Nuitee