Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Beautiful hotel
Cons:
Cleanliness issues
Reservation problems
Disappointing amenities

Categories

Cleanliness
6.39
Some guests reported cleanliness issues, including mildew smell and uncleaned rooms.
Service
9.36
Generally positive comments about staff being helpful and resolving issues.
Location
9.4
Many guests appreciated the great location of the hotel.
Room Quality
7.35
Mixed reviews on room quality, with some guests mentioning dated decor and issues with room view.
Amenities
7.88
Amenities were appreciated, but some guests noted a lack of certain items like microwaves.
Value for Money
7.84
Some guests felt the price did not match the quality of their experience.
Food and Beverage
7.39
Breakfast buffet received mixed reviews, with some disappointment noted.
Overall Experience
8.36
Overall experience was generally positive but marred by significant room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:54

Property Description

Luxurious Accommodations with Stunning Views

Unmatched Amenities for Ultimate Relaxation
The hotel offers an indoor pool, hot tub, and a seasonal sundeck for guests to unwind and enjoy. Additionally, there's a modern fitness center and a business center to cater to all guest needs.

Delicious Dining Options for Every Palate
Guests can indulge in local cuisine and craft beers at 720 South Bar & Grill, enjoy live entertainment at Kitty O’Sheas Irish pub, or grab a quick bite at Herb N' Kitchen. Room service is also available for added convenience.

Experience the best of Chicago at Hilton Chicago, where luxury meets convenience. Book your stay now for an unforgettable experience at the heart of the city.

Important information:

Please note reservations made through this website will not earn guests Hilton points.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 70 per day.

Location

Guest Reviews

8
Based on 1946 reviews
Cleanliness: 6.39
Service: 9.36
Location: 9.4
Room Quality: 7.35
Amenities: 7.88
Value for Money: 7.84
Food and Beverage: 7.39
Overall Experience: 8.36
J
Jose Abraham couple es
7
Pros:

Es un clasico de Chicago el hall de entrada muy bonito el restaurante Irlandes muy bueno

Cons:

Por favor Hilton hay que renovar instalaciones los cuartos de baño son de los años 60 muy mal

2026-02-14 via Nuitee
J
Journey62936520915 Family United States
10
Glamour and friendly welcome
Pros:

It is so nice to be in a grand traditional hotel. The lobby was beautiful, and the staff was so responsive and friendly. They were looking for opportunities to upgrade the experience, whether on the phone or via text.

2026-02-08 via Tripadvisor
P
P2898OJayaa Family
10
Nice stay
Pros:

Troy HGV, super informative and great service!! Love his help, can’t say enough good things about him!! Entertaining, charming, great sense of humor. Patient love him!!

2026-02-08 via Tripadvisor
6
681mingm Business Los Angeles, California
8
Very historical hotel
Pros:

I had a good overall experience with this Hilton. Being in a building from the 1920s its decorations are really fancy and definitely shows its history. The rooms were large, mostly clean, and relatively modern (seems to have been refreshed a few years ago). Bed and pillows were pretty comfortable. As is typical of US hotels, no amenities are provided. If you want water, you have to go down to the lobby and ask.

Service was on the whole alright. Housekeeping was a bit slow for me. I requested fresh towels in the morning and by evening it was still not there. Had to call again for them to be delivered. Food from the cafe (I was using the food and beverage credit for breakfast) was very mediocre. You're better off eating in the full-service restaurants or nearby.

Location-wise this hotel is in a great spot. It's only about a 15 minute walking distance to the Field Museum and to the Art Institute. Plenty of restaurants and other attractions nearby, and it's a few minutes walk to the metro.

One thing to note: I was giving a lake view room. Rooms in this direction faces the train tracks so you will definitely hear trains and train whistles. It's not exactly loud, but it is noticeable so if you are a light sleeper than beware.

2026-02-08 via Tripadvisor
M
michelletS5037BE Business
10
Beautiful hotel- friendly staff
Pros:

Carsana H at the front desk was very friendly and made check- in a breeze! She has a great personality!!!

2026-02-05 via Tripadvisor
3
339timothyc Friends getaway
8
Feb Hilton stay
Pros:

Great location, friendly staff, plenty of train stops and restaurants within walking distance.

2026-02-04 via Tripadvisor
M
Middleagedtravelers1 Couples Los Angeles, California
10
Cold …. But welcoming
Pros:

Stayed at the Chicago Hilton at the end of January 2026. The weather was below 0° … but Cassarra H. at the front desk was all smiles and attentive and made us feel warm and welcome. She was one of the bright spots during an otherwise very cold and snowy visit.

Also … some people had posted online that the Chicago Hilton charges to hold your baggage if you have a late flight out … But that was not the case. No charge… Just a tip for the baggage handle. Just wanted to make that clear in case other people are wondering.

2026-02-04 via Tripadvisor
H
H8239LFbrettt Business
10
Great customer service.
Pros:

Aida with HGV was awesome and offered me a great opportunity. Gave me free Hilton honor points. Many beautiful hotels shown.

2026-02-01 via Tripadvisor
D
D8827DBsusang Family Mundelein, Lake County, Illinois
10
We’ll be back
Pros:

We absolutely loved this hotel! From the moment we arrived at the curb to walking into our room we had been treated exceptionally. Kind folks like Rufus, Mercy A., and Troy HGV have made our trip so comfortable and welcoming.

2026-01-31 via Tripadvisor
S
Satinder extended_group in
10
Pros:

The ambience

Cons:

The cleaning service

2026-01-31 via Nuitee
A
andybF2024TJ Business
10
Excellent for a work stay
Pros:

Joey Laso was very welcoming in the lobby and shared the interesting history of this great property. Comfortable clean and convenient describe this Hilton.

2026-01-29 via Tripadvisor
S
simone family_with_children au
9
Grand entrance, lovely property. Great location.
Cons:

Small beds

2026-01-27 via Nuitee
D
dianabY4012MF Business
10
Great customer service!!
Pros:

Aida with Hilton Grand Vacation was so helpful and shared information with me about the getaway package.

2026-01-26 via Tripadvisor
P
P3246XNsamuelh Business
10
Great customer service
Pros:

Aida with HGV was very helpful during our stay at the hotel. She told us about the package. However, we are not ready to commit at this time.

2026-01-26 via Tripadvisor
J
johnmG6795DR Friends getaway
10
When in Chicago trust Peter and Joey at Chicago Hilton
Pros:

Peter and Joey were incredibly professional and proficient. We look forward to our stay.

2026-01-24 via Tripadvisor
C
chris2568 Family Imperial, California
10
Great sales rep
Pros:

Aida with Hilton Grand vacation was very detailed on the getaway package deals.

2026-01-24 via Tripadvisor
D
Departure41440454088 Family
10
Great stay.
Pros:

Hotel staff and accommodations were exceptional. Staff were friendly , welcoming and available to provide info about hotel and surrounding area. Special thanks to Erin from HGV.

2026-01-24 via Tripadvisor
M
martinvP5188IY Business
10
Great service
Pros:

Troy, Aida and Erin of Hilton grand vacation were very friendly and told us about the get away package. My buddy took advantage of the deal. Had a great stay overall

2026-01-24 via Tripadvisor
A
A2157TLjasonv Business
10
Great customer service
Pros:

Aida and Troy with Hilton grand vacation was superb with her her long nails was very informative with the package deal but I already had one.

2026-01-24 via Tripadvisor
S
SusanGH220 Couples Rego Park, Queens, New York
10
Great talking to Joey Laso who told me about the history of the hotel.although it’s cold in Chicago , the hotel is warm
Pros:

The hotel is warm and welcoming and Joey Laso told is all bout the history of the Hilton Chicago. This is a lovely old hotel. It’s a wonderful place to have a conference. There are lots of meeting rooms and also a grand ballroom for large celebrations.

2026-01-23 via Tripadvisor