Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
Cons:
Dated room conditions
Invoice issues

Categories

Cleanliness
8.6
Clean rooms and well-maintained facilities noted across multiple reviews.
Service
9.1
Staff received numerous mentions for exceptional service, particularly Simora and Emina.
Location
9.1
Conveniently located with easy access to attractions, highly praised by guests.
Room Quality
8.1
Generally comfortable but some rooms are dated and in need of updates.
Amenities
8.1
Standard amenities provided, though guests noted requests for additional items.
Value for Money
8.6
Reasonably priced for the location and service quality, though some felt it could improve.
Food and Beverage
8.6
Breakfast experience positively commented on; room service enjoyed.
Overall Experience
8.6
Most guests express satisfaction with their stay and express a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 03:43

Property Description

Luxurious Downtown Chicago Hotel with Stunning Lake Views

Upscale Dining Options
Indulge in classic American breakfast buffets and premium prime beef at The Palm, or enjoy small plates and cocktails at the vibrant lobby lounge, Amuse.

Comfortable and Functional Rooms
Each room at Swissotel Chicago features a flat-screen TV, oversized work space, in-room safe, and coffee maker for your convenience and comfort.

Convenient Meeting Spaces
With 65,000 square feet of meeting space, our hotel is the perfect venue for your business meetings or events.

Experience the best of Chicago with Lake Michigan views and top-notch amenities. Book your stay at Swissotel Chicago now!

Important information:

Please note that the property no longer has a swimming pool.

The amenity fee includes the following:
Daily $15 F&B Credit for Amuse (daily credit amount cannot be combined during the stay)
Basic High Speed Internet Access
Vitality Fitness Classes
Daily $12 Dry Cleaning Credit (daily credit amount cannot be combined during the stay)
Nightly Shoe Shine (upon request)
10% off private transportationGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

8.6
Based on 2371 reviews
Cleanliness: 8.6
Service: 9.1
Location: 9.1
Room Quality: 8.1
Amenities: 8.1
Value for Money: 8.6
Food and Beverage: 8.6
Overall Experience: 8.6
R
Robert • couple • us
10
2026-10-15 • via Nuitee
J
Jose • couple • pr
9
2026-10-15 • via Nuitee
A
Anthony • solo_traveller • gb
9
Great location and an easy stay.
Pros:

Quick check in and out process. Room was spacious with amazing views. Perfect location.

Cons:

Coffee machine in room didn’t work properly

2026-10-14 • via Nuitee
L
lizette • family_with_children • mx
9
Excelente ubicacion y comodidad
Pros:

Excelente ubicacion, servicio

Cons:

Se prendia el aire acondiciondo solo y estaba muy frio

2026-10-14 • via Nuitee
C
Christine • solo_traveller • us
10
Comfy, quiet, nice staff. Will come back!
Pros:

Perfect location and very quiet rooms.

2026-10-12 • via Nuitee
V
Vanessa • couple • us
10
Amazing will never stay anywhere else
Pros:

Location beautiful room

Cons:

N/a

2026-10-12 • via Nuitee
J
Jennifer • couple • us
10
Beautiful hotel—close to Navy pier. Wonderful views from room.
Pros:

Beautiful property. Clean well maintained

Cons:

A little pricey

2026-10-11 • via Nuitee
N
Nancy • couple • us
10
Pros:

Our room had a spectacular view.

Cons:

It was a surprise that it cost me more for parking because we drove a large vehicle.

2026-10-11 • via Nuitee
M
Marc • couple • lu
6
Top Lage für viele Ausflüge und Visiten
Pros:

Sehr gute Lage

Cons:

In unserem Zimmer war die Tür der Dusche kaputt, integrierter Stecker der Leuchte war kaputt

2026-10-10 • via Nuitee
T
Trevor • solo_traveller • ie
9
2026-10-09 • via Nuitee
E
Elese • solo_traveller • us
2
It was not good
Pros:

nice location good view

Cons:

I was overcharged for my room

2026-10-08 • via Nuitee
D
Daniela • couple • ch
9
2026-10-08 • via Nuitee
T
troy • solo_traveller • au
10
get to the gym!
Pros:

great location near the lake and right on the riverbank. Fitness centre has the best view of any gym anywhere! would stay again in a heartbeat. family of three.

2026-10-07 • via Nuitee
R
Rachael • couple • us
9
2026-09-19 • via Nuitee
J
James • couple • us
9
Great location, panoramic view, excellent restaurant(the Palm) and very helpful staff.
Pros:

Location, not so crowded like Hyatt Regency next door. Staff were very helpful

Cons:

Some lights were not working, electrical system needs updating, some parts of the room were too dark, no ceiling lights, air temperature could not be adjusted. Fixed at one setting

2026-09-18 • via Nuitee
G
Gośka • solo_traveller • pl
10
2026-09-18 • via Nuitee
J
James • couple • us
10
It’s our favorite hotel location for business trips into the city.
Pros:

Manager Jean addressed our issue, consolidated our two reservations, offered an upgrade and made the stay delightful.

Cons:

Mexican Independence Day celebrations brought increased noise and traffic

2026-09-17 • via Nuitee
R
rodrigo • solo_traveller • mx
10
2026-09-15 • via Nuitee
J
James • couple • us
10
Pros:

The fridge was cooling properly, cut maintenance came right up and changed out the unit.

2026-09-15 • via Nuitee
J
Jawann • couple • us
10
2026-09-14 • via Nuitee