Residence Inn by Marriott Orlando Altamonte Springs Maitland

Affordable, 2 bedrooms 2 bath.

I didnt like much.
1. We had a nice sized room. But it smelled HORRIBLY of mold/mildew. We were told that they were sold out on most rooms so we stayed and bought a moisture absorbing bag. Also febreeze and candles.
2. It was a place to stay while our home was being treated for termites.

The location

May 25, 2026



Marriott International, Inc.
7750 Wisconsin Avenue
Bethesda, MD 20814
United States



Dear Marriott Management:



After a recent stay I wanted to extend a complaint which I am disappointed to submit at this time. I selected the following Marriott property:



Residence Inn

270 Douglas Avenue

Altamonte Springs, FL 32714



to find it is likely one of the worst properties in your vast portfolio and should likely be closed permanently due to its obvious noncompliance with Marriott standards which have made me practice fidelity of the highest order in becoming a Gold Marriott Bonvoy member due to such high levels of satisfaction, around the world, with the Marriott brand.



This property, for the weekend of my son’s wedding, was my selection which not only embarrassed me with adults for which I invited and thus paid for their stays, is ridiculously outdated, run down, lacking in service with regard to cleanliness and timely delivery of simple items required for a base hotel stay. From day one, I was shocked and disappointed with my choice as I felt I would have received a better experience from a different brand, but found everything, except the work of LaToya, to be dissatisfactory. Please extend to her my thanks for her professionalism as she should be immediately elevated to a more fitting property given her alacrity with customer service, communication and computer skills in solving even the most difficult issues we experienced at the Residence Inn property. LaToya should receive immediate elevation to a property worthy of her professional customer service skills, along with appropriately placed financial increases given that new assignment. She is “Marriott Strong”.



Quite frankly, I was/am embarrassed that I bragged on Marriott regarding the Residence Inn at Altamonte Springs before arriving for my son’s wedding weekend to find a property which holds too many “permanent residents” (which should be outlawed immediately at all Residence Inn properties [featuring forward a two-maximum occupancy rule to prevent “apartment style residency from being instituted] as this property is the perfect of example of what NOT a Marriott property should be.



I am hopeful serious consideration is given, by the appropriate managerial oversight team, IMMEDIATELY, to resolve the many issues which are present at this property current. I am at this juncture afraid that my relationship with Marriott is in jeopardy due to this ridiculously terrible weekend stay. I paid for three rooms of guests who TRUST me to do the right thing for their welfare when traveling – and quite frankly I am writing to request an immediate refund of payments submitted as there were no other options given the holiday weekend timing – IN ORLANDO, Florida – where if you had not recently heard – resides a worldwide famous “rodent” who takes up residence in the area, who is desperately desired to be “seen” by millions of children each year – especially on holiday weekends in America.



I am very burned from this experience and desire immediate review of the property – while the employment elevation of LaToya take place somewhere in your brand most immediately.





Thank you; “ready to cheat on Marriott;

Nos gusto mucho la ubicacion, estaba cerca de todo.

I have previously stayed here nine times but not in the last 5 years. The negative transformation was overwhelming which is a clear representation of poor management.

Parking lot LOADED with litter.

Charged for parking!

Lounge area dirty!

Breakfast weak.

We were displaced from our home and needed a place to stay while our home was being fixed. We loved the location, the staff was SO nice. Breakfast was ok. It wasnt a 5 star meal every day but my 3 children were very happy with it. I was not.

The hotel is a bit tired, but it’s perfectly fine. We checked in rather late and hadn’t realized that this is more like an apartment complex, where each room is accessed from the outdoors and there are no elevators. We asked for a ground floor room, and it seemed like that caused us to be moved to a room that was different from what was planned. The first room was lacking some essentials (paper towels and utensils in the kitchen, a few pillows on the bed, etc), and they moved us to a different room on the next day without any grief at all. The staff was fantastic. As long as you don’t expect the newest property with the latest amenities, it’s going to be fine.

Muy buena oportunidad para compartir en familia y descansar

The customer service at arrival, the cleanliness, and the location.

Loved the location next to I-4, and our room right next to the office which had the laundry facility right outside our door. The two-story penthouse suite is worth the stay.

Loves the convenience to restaurants, the townhouse feel with 2 bedrooms and full bathrooms, friendly staff and 12pm checkout

Easy to get to, close to everything, the bed was super comfortable

Breakfast was ok, small selection of items, The location was perfect for our stay, only 5-10 min from facility.