Columbus Marriott

Excellent service in the M Club! Joyce (in the morning) and Nunu (in the evening) both do an amazing job of feeding and making us feel welcome! Marriott is lucky to have employees as competent and professional as them.

The hotel was perfect. My room was great. However the staff that helped check me in was what made it the best. Labors, and Karissa were awesome. Super friendly and very accommodating. Highly recommend this place.

Hotel has a wonderful ambience and staff is extremely friendly. Janiasia at the M club was wonderful! Highly recommended.

The hotel's location is good, but the property could use a refresh. We were faced with an unfortunate odor in the room. We weren't the only ones.

Here's where they lost us. The AC just didn't work well. Our room was incredibly hot and the AC did not lower the temperature. We slept in a hot box, except for the sleeping part. We reported the issue to the desk, but there wasn't anything they could do, or at least nothing was done.

I might try again sometime, but not at the price charged and certainly not if they can't get the AC to work. Rough, rough stay.

Clean rooms, comfortable beds, and wonderful complimentary breakfast! There was an assortment of fresh fruit, eggs, bacon, sausages, breakfast drinks, coffee, scones, snack bars and botted water (to take). There's also a bar/restaurant with excellent food and drinks! Short ride to downtown area where we walked and did some shopping. Short ride to Ft. Benning as well! Plenty of free parking.

Had a wonderful time. The ladies even and niah( i think ) was so wonderful inthe club area. Food was exceptional and their service was as well.. we will make this a regular stop when we visit the area !

Staff was cheerful, friendly, and helpful

I truly enjoyed this location. Breakfast was not good. However that can be changed.

Very nice hotel. Have stayed here numerous times. Rooms are always adequate and clean. The staff are always pleasant and accommodating. They really go above and beyond. Especially Ellen she was super nice and helpful.

Location is excellent for events at the River Center Performing Arts Center. Best place to stay!

Everything

Amanda at the front desk was so nice and very helpful. Thank you Amanda.

From the cobweb covered skylights over the lobby to out of order signs everywhere: the espresso machine in the M Lounge (apparently for months per reviews), the excersize equipment - incl the one bench they didnt even care to fix, the Franchisee / Ownership has completely abandoned this property. The many broken items are cheap to repair. Tells you everything. As a "lifetime bonvoy gold" it was pulling teeth to get a late sunday (3pm) checkout so my son could enjoy a few precious hours in my 2nd room before having to report back to Ft Benning. They gave us one measley extra hour. To add insult to injury I accidentally left my 2nd wallet in room 215. (Use a slim money clip for essentials). Not only was the room still empty when i called the following day, so why the 1 hr only late checkout, but of course the room had been "cleaned" which also meant my wallet was "GONE".. Great trustworthy staff. Marriott Bonvoy take note-bad look. Travelers-I found cleaner better maintained properties for less downtow by the river..

I recently stayed at the Columbus Marriott, and I want to begin by highlighting the exceptional service I received from Ellen at the front desk. I was unable to locate my Marriott Bonvoy number, and she went above and beyond to find it and ensure my account was properly updated. Her professionalism set a strong tone for my stay.

As a business traveler, I prioritize two things above all: the professionalism of the staff and the cleanliness of the property. In both areas, this hotel excelled. Every team member I encountered—both at the front desk and at Houlihan’s restaurant—was courteous, attentive, and welcoming. The hotel itself was clean and well‑maintained.

Where the experience fell slightly short was in the in‑room amenities. Most hotels today offer some combination of a refrigerator, microwave, and safe, especially for business travelers. My room included only a refrigerator. Additionally, one unusual and concerning feature was that the guest room door opened outward into the hallway rather than inward. This design eliminates the ability to use a security latch or deadbolt to prevent unwanted entry, which raised a safety concern for me.

If I return to this property, I will request a room with a standard inward‑opening door.

Overall, based on the excellent staff and cleanliness—but with some room for improvement in amenities and room design—I rated my stay four stars.
Darryl Knox