Hilton Waco

Hotels
•
Hilton Hotels & Resorts
8.2 (311 reviews)
113 South University Parks Drive , Waco , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable stay
Cons:
Dated facilities
Noise issues
Limited amenities

Categories

Cleanliness
7.65
Multiple mentions of dated conditions and mildew in grout.
Service
8.65
Generally positive sentiments towards staff, though one mention of a terse check-in experience.
Location
9.15
Consistent praise for the convenient location near attractions.
Room Quality
7.65
Aged facilities and noise issues noted; old furniture and air conditioning problems.
Amenities
7.65
Outdated amenities mentioned; no laundry facilities and challenges with breakfast promises.
Value for Money
8.15
Good value mentioned but concerns about extra charges for services.
Food and Beverage
8.15
Breakfast appreciated, though timing constraints noted.
Overall Experience
8.55
Overall positive experiences shared despite some specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 12:41

Property Description

Riverfront Location and On-Site Restaurant
Experience the charm of a riverfront stay at Hilton Waco, boasting an on-site restaurant overlooking the serene waters. Indulge in delectable meals at Brazos Grille while enjoying picturesque views.

Comfortable Rooms and Modern Amenities
Relax in well-appointed non-smoking rooms equipped with free Wi-Fi, flat-screen TVs, and cozy seating areas. With conveniences like coffee makers and room service, your stay is bound to be both comfortable and enjoyable.

Convenient Facilities and Nearby Attractions
Make the most of your stay with access to a refreshing outdoor pool, a well-equipped gym, and a business center. Explore nearby attractions such as the Dr. Pepper Museum and Cameron Park Zoo, all just a stone's throw away from Hilton Waco.

Book your stay at Hilton Waco now and elevate your travel experience with us.

Important information:

Please note carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ACT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.2
Based on 311 reviews
Cleanliness: 7.65
Service: 8.65
Location: 9.15
Room Quality: 7.65
Amenities: 7.65
Value for Money: 8.15
Food and Beverage: 8.15
Overall Experience: 8.55
Y
Y • couple • us
5
Very disappointed !
Cons:

I could not find the entrance to the hotel because of construction! The hotel should have had a notice on my reservation to change the street entrance on my GPS! I drove around for 20 minutes trying to find my way into the hotel then finally parked, got out of my car and walked to the closed entrance to read the sign on the door with the other street name to come in on!

2026-05-20 • via Nuitee
C
Cliff • couple • gb
10
Reception were very welcoming and breakfast staff were keen to please with excellent breakfast.
Pros:

All staff were extremely helpful

Cons:

Nothing negative.

2026-05-13 • via Nuitee
A
Angela • couple • us
8
Staff were amazing. Super friendly and helpful. Located in a great area. Room was clean and well maintained.
Pros:

Perfect location for what I needed.

Cons:

Understandable but was under construction. I’m sure it will be beautiful.

2026-05-05 • via Nuitee
N
Nicholas • couple • gb
10
Good nights sleep in a well located hotel where renovations are nearly finished
Pros:

Nice nearly decorated room very comfy bed and friendly staff

2026-04-04 • via Nuitee
G
Gernot • couple • de
4
Teuer, aber leider nicht überzeugend
Pros:

Freundliche Reaktion auf meine Beschwerde im Nachgang.

Cons:

Für den Preis von etwa 205 € pro Nacht absolut nicht angemessen. Baulärm ab 08:00 Uhr, schmutziger Aufzug, lange Wartezeiten und ein insgesamt renovierungsbedürftiger Eindruck. Auch das Zimmer und besonders das Bad waren deutlich abgenutzt. Für ein Hotel dieser Kategorie habe ich wesentlich mehr erwartet.

2026-03-26 • via Nuitee
L
LANELL • couple • us
7
2026-03-16 • via Nuitee
P
Philip • solo_traveller • us
3
Disappointing hotel, poor facilities and musky smell.
Pros:

It has a good location.

Cons:

It is not clear. The hotel felt dirty. The room had that horrible musky smell you get in motels. The cost of this hotel is disproportionate to what you get.

2026-03-02 • via Nuitee
R
Robert • couple • us
9
Cons:

Nothing.

2026-02-13 • via Nuitee
R
Rita • couple • us
8
Perfect location to visit Magnolia Market and other sights in the downtown area
Pros:

The location and staff

Cons:

The the bath tub didn’t drain properly, I notified the staff upon check out.

2026-02-09 • via Nuitee
L
Lorraine • solo_traveller • us
8
Overall a great and warm stay, but please have the option of some personal shampoo/conditioner/soap
Pros:

great full breakfast but ended at 10

Cons:

I don't like the new shampoo/conditioner dispensers. It seems less clean when other's have showered and used/touched those dispensers.

2026-01-20 • via Nuitee
H
Holly • couple • us
10
2026-01-20 • via Nuitee
S
Sherilyn • solo_traveller • us
7
2026-01-19 • via Nuitee
J
Judy • couple • us
9
Cons:

Parking was a challenge.

2026-01-19 • via Nuitee
L
Leticia • family_with_children • us
8
Cons:

The room was outdated.

2026-01-19 • via Nuitee
M
Marcus R • couple • us
9
2026-01-15 • via Nuitee
L
Logan • family_with_children • us
4
Cons:

Booking promised included breakfast but it was only for a single person

2026-01-01 • via Nuitee
G
Guide43579413009 • Business • Houston, Texas
2
Customer Service Issues!
Pros:

My husband is a LIFETIME DIAMOND member and asked for a complimentary upgrade upon check in for one night. He was told there were no rooms available. When we looked on the website, they had upgrades available.

Austin, who identified himself as the Hilton Manager, told my husband I can’t upgrade you because the upgraded rooms MIGHT be rented out. Austin got very condescending when asked to explain his reasoning. We will never stay at the Waco Hilton downtown ever again. I mean if there employees don’t value lifetime members or Hilton members loyalty to Hilton, why would you stay here.

My husband travels for business and stays at Hilton Hotels over 100 nights per year.

For the record I’ve never left a bad review on Hilton. We don’t expect complimentary upgrades on every stay, we are always very polite and respectful.

I’m going to leave a review on every website i can find, so Hilton members know Austin at Waco Hilton does not value you. It was his attitude that really upset us and the fact that they lied.

2025-12-19 • via Tripadvisor
T
Tammi • extended_group • us
9
Highly recommended
Pros:

Location was great

2025-12-03 • via Nuitee
A
Anthony • couple • us
7
Pros:

Great location. Good value

Cons:

No hot tub. Air conditioning unit was very loud and squeaky and was not fixed when we complained.

2025-11-17 • via Nuitee
R
Rudy • couple • us
6
Pros:

Hotel is very dated... old furniture and worn facilities.

Cons:

Parking lot was too far from hotel door... especially handicap parking.

2025-11-10 • via Nuitee