Hotel Ballast Wilmington, Tapestry Collection by Hilton

Hotels
•
Tapestry Collection
7.8 (845 reviews)
301 North Water Street , Wilmington , us

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Children allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean and well-kept
Friendly and welcoming staff
Great location
Cons:
Dirty rooms
Missing amenities
High costs for parking and food

Categories

Cleanliness
7.01
Concerns about dirty rooms and bathrooms were noted, impacting overall sentiment.
Service
8.98
Guests noted friendly and accommodating staff, leading to positive experiences.
Location
8.52
The location is praised for its proximity to downtown and attractions.
Room Quality
6.97
Room quality received negative feedback due to issues with cleanliness and maintenance.
Amenities
8
Concerns about missing amenities such as refrigerators and parking costs were expressed.
Value for Money
6.96
Disappointment regarding pricing versus the quality and amenities offered.
Food and Beverage
8.01
Some positive comments on the dining area and food quality, though also concerns about expenses.
Overall Experience
7.98
Mixed experiences with notable positive moments, but several significant issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:53

Property Description

Panoramic Riverfront Views
Hotel Ballast Wilmington, Tapestry Collection by Hilton offers breathtaking views of the Cape Fear Riverfront from its prime location on the Wilmington Boardwalk.

Luxurious Amenities
Guests can enjoy modern amenities in the rooms such as flat-screen TVs, granite vanities in the bathrooms, and suites with spacious living areas. The hotel also features an outdoor pool, fitness center, and 3 on-site dining options.

Convenience and Comfort
With free shuttle services to the airport, a 24-hour business center, and ample meeting space, Hotel Ballast Wilmington ensures a convenient and comfortable stay for all guests.

Indulge in a riverfront getaway at Hotel Ballast Wilmington, Tapestry Collection by Hilton. Book now to experience luxury and convenience at its best.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ILM

Property Policies

  • Internet

    Wired internet is available in public areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 20 per day.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

7.8
Based on 845 reviews
Cleanliness: 7.01
Service: 8.98
Location: 8.52
Room Quality: 6.97
Amenities: 8
Value for Money: 6.96
Food and Beverage: 8.01
Overall Experience: 7.98
D
David • couple • us
7
Pros:

Location was great

Cons:

The bar calling last call at 1015 on New Year's Eve

2026-01-28 • via Nuitee
W
Wendy • extended_group • us
6
Pros:

View of the river.

Cons:

No refrigerator in room to keep drinks and leftovers cold. No microwave. For such a high price hotel it should have been included.

2026-01-28 • via Nuitee
B
Brandy • couple • us
7
I would definitely recommend and stay here again. I now know to get a cooler to keep food and drinks cold
Pros:

Staff was super friendly. Hotel was very clean and everything worked. Food was excellent!

Cons:

No mini fridge. Hurd several customers also complain about no mini fridge. Key cards all of the sudden don’t work. Difference in prices from what was advertised to actual price

2026-01-19 • via Nuitee
R
Rick • couple • us
4
Overall it was good
Pros:

Close to town

Cons:

Dirty hallways and email said parking was $17 a day but at check-in it was $22

2026-01-19 • via Nuitee
M
Michele • couple • us
8
Cons:

Room was hot

2026-01-19 • via Nuitee
M
Michael • family_with_children • us
6
Likely would not return here
Pros:

Great location at a decent price, walking distance to most shops restaurants and bars. nice bed mattress pillows and linens, the Cape Fear river view, the bathroom layout and mirrors, but not a bar of soap to wash up with in sight.

Cons:

Dated structure needs updating and repair, structural cracks a plenty, surprising for the Hilton name. Drapery rod is pulling out of the wall. No soap at the sink, sticky floor, noisy room due to being near the elevator and tile floor- rude people dragging bags across tile, and slamming doors, elevator doors scratched and dirty. EVERYTHING was a charge: not even a free continental breakfast like you would get at the $69.00 motels, coffee or juice, fruit, NOTHING, Cheapest cup of coffee was $4.00. And charges for wifi, and TV! and even parking, $22.00 for self park, $27.00 for valet FOR EACH NIGHT. OMG, what a bunch of money grabbing, and even the parking on the street was high- $3.00 per hour and up to $17.00 in pay by plate lots. $$$ at every turn!!

2026-01-19 • via Nuitee
C
Cheryl • family_with_children • us
4
I probably won’t go back…will try Embassy Suites
Pros:

View was great but other than that the hotel needs major refreshing and wifi not free….for price it shud be….i parked my own car n it was still $22…..I had a wheelchair n valets never offered to help put it in my car….sink n lobby bathroom was stopped up…no soap n dispenser which I told front desk but next day it was still not fixed….as I said I had a person n a wherlchair n I made reservation at last minute so I cudnt get a handicapped room but pics on website don’t look like any of bathrooms had a bar by toilet!! The 800 line the guy didn’t even know what day it was! However the young girl at front desk was very good!!!! So there u go….i will def go to embassy Suites next time

2026-01-19 • via Nuitee
M
Morgan • extended_group • us
5
Book somewhere else.
Pros:

Fantastic location.

Cons:

Read all of the reviews for this hotel. All of the rooms need some serious updating, dirty lamps, moldy bathroom ceilings, and air that smells of must. The mattress folded up like a taco when I sat down on it.

2026-01-19 • via Nuitee
R
Rachel • couple • us
4
We will not be returning as guests of The Ballast Hotel and are unlikely to recommend when prompted.
Pros:

The location was great. They did honor my request for an early check-in. Beds were comfortable and the air conditioning worked well.

Cons:

Paying for parking was a disappointment. One of our room keys did not work. Although we were there for a very short time, we ran out of toilet paper and tissues. The shower drain was clogged and left water standing while taking a shower. The safe was locked when we arrived, and we were unable to secure our valuables. Maintenance did come and open it eventually, but we did not use it.

2026-01-19 • via Nuitee
R
Richard • family_with_children • us
5
Disappointed, especially with the price point!
Pros:

Location.

Cons:

Better trained front desk employees. The smallness of the room. The smell of raw sewage walking up the sidewalk to the entrance. The most puzzling issue is the lack of a refrigerator. Please let us know the reasoning here other than cost savings.

2026-01-19 • via Nuitee
R
Robert • couple • us
7
Pros:

Secure parking.Courteous, welcoming satff.

Cons:

no refrigerator in room. Expensive breakfast

2026-01-19 • via Nuitee
C
Colton • couple • us
10
2026-01-19 • via Nuitee
D
Devery • solo_traveller • us
4
Least than adequate.
Pros:

The bed was comfortable. Cleaning staff was polite.

Cons:

No complimentary breakfast provided for the cost of the room.
No refrigerator in the room.
It was odd- there were .microwave meals in the kiosk - No microwave in the room.
Again no refrigerator and no simple complimentary breakfast was provided. Cheaper hotels provide these amenities.
I doubt that I will return

2026-01-19 • via Nuitee
K
Katherine • family_with_children • us
10
2026-01-19 • via Nuitee
R
Roger • couple • us
7
2026-01-15 • via Nuitee
T
traveltheworld012 • Couples • Rochester, Minnesota
4
Great location and nice room view, several negatives make it less than happy experience.
Pros:

We booked online for 4-nights, staying December 28, 2025 to January 1, 2026. We arrived about 4 PM on Sunday, December 28 to check in. The lobby is really on the 2nd floor as there is a ramp to drive up above the street. The room price alone is reasonable, but when we arrived, we discovered they charge $24/night for parking outdoors on a surface lot with no security. We checked in to our room with large windows and a beautiful river view. The room was nice, but the AC/heater fan was loud and rattled constantly waking us up every time it came on. After a mostly sleepless night, I reported it to the front desk. Coming back to the room in the evening, the fan was now quiet, but after going to bed, we realized it was very hot in the room as the AC was not working, another poor sleeping night. I then reported it the next day. Maintenance came by our room in the late afternoon, stating the AC fan rattles when the building shifts or some such lame excuse. He then was able to fix the AC by flicking a switch. I think he had shut it off the day before and forgot to turn it back on again. The other negative, no free breakfast, no free coffee not even in the room. We had a small in-room coffee maker, but housekeeping left no coffee. The restaurant on the ground level was far too expensive, so we searched for breakfast and coffee elsewhere each morning. We like this location, but next time maybe the Embassy next door that has free breakfast, better service and nicer restaurant.

2026-01-13 • via Tripadvisor
G
Gregory • solo_traveller • us
9
2026-01-13 • via Nuitee
K
Katherine • family_with_children • us
5
Cons:

We were told breakfast was included and the buffet was Saturday and Sunday it was even on the menu. The hotel staff even told us that we would have a buffet and we went down this morning expecting it and they said no. That was disappointing and when we booked it told us breakfast was included. It was not. AC did not work it was hot there was no body wash in the dispenser

2026-01-12 • via Nuitee
V
Valerie • couple • us
9
Pros:

Comfortable bed and room

Cons:

Only one coffee cup in room.

2026-01-09 • via Nuitee
W
Whitson • couple • us
7
I would return
Pros:

Location / patio / river / breakfast

Cons:

Having to walk around at night when all doors are locked.

2026-01-07 • via Nuitee