Hotel Ballast Wilmington, Tapestry Collection by Hilton

This hotel was recommended to us by the bride. I did not look at the other reviews before we booked. The check in was not until 4pm. We kindly asked for an early check in so we could get ready to attend the wedding at 5pm. The room was nice and open to the historic side to see the Cotton Mill. The beds were comfortable with lots of pillows. The bathroom had a large shower with all the shampoo needs.

The venue was 128 South and if it is open as a restaurant I recommend you make a reservation. The hotel had a shuttle and Aiden kindly took us down with front door service. When the wedding was over we called and he came back and picked up a part of the wedding party. This saved us from waiting on Ubers which can be frustrating.

The next day my friend and I were running the Novant Health Wilmington Half Marathon. This hotel was close to the shuttle pickup and where the race ended within walking distance. We asked for a late checkout and Ms. Ericka with her smile provided.

We recommend this hotel for its location and the staff’s hospitality.

Cleanliness, staff Sal the valet was excellent !

This hotel is overpriced. The only reason they can charge so much is because of location. First of all, you can't check in until 4PM which is later than most hotels which causes a log jam as most guests are checking in at the same time. They charge $24 for parking (self park; more for valet) and it's just an uncovered lot next to the hotel. Again, more than most hotels. When we got to our room (we paid extra to face the river rather than the city) there was not a microwave or refrigerator in the room. A couple of amenities like that are usually available in less expensive Hilton brand locations. We chose to eat dinner in the hotel restaurant, again something that promised much but.... The Hostess was not at the stand when we walked up and when she arrived, there was one other couple in the area and a single at another table. She sat us right next to the couple when there were plenty of other tables. When our waitress arrived, we asked if we could move and we did. The waitress was not very knowledgeable of the menu and one of the items we ordered she had to come back and tell us it wasn't available. The food was good, at least mine was. My wife said her food was just fair and everything was overpriced. I get it, you're paying for convenience of not having to leave the hotel but if you look at the web site, they seem very proud of their restaurant so I expected better service. The next morning, my wife forgot her shower cap so she went to the front desk to see if they would have one, most hotels do. She was told she could walk across the street to the Dollar General as they didn't have any. As I said, they promised much but didn't deliver.

This hotels has a great location and that is about where the positives end. As others have stated, the hotel is on the older side and is in need of renovation. Walking around the room at night the carpet next to the bed was wet. This was very odd we thought. Upon investigation in the morning, we saw the mold in the grout and realized that this was a water leak from the ice machine on the other side of the wall. The room was musty and the air conditioning did not work. Despite being set on 68 the room never dropped below 74 which made for an uncomfortable night. Overall the hotel needs a significant renovation taking everything back to the studs as I’m sure the infrastructure behind the walls is dated and tired.

View of the river.

Location was great

Disappointed in management. My nephew slipped and feel on ice on an untreated sidewalk and got hurt and smashed his cell phone. He only asked for the cost of his cellphone paid. Management's response was to be more careful. Our family spent thousands of dollars during our stay so this response was unacceptable..

We stayed and had many many guests from our daughter’s wedding stay as well. Do not stay here!! My nephew walked outside of the hotel and walked down the stairs connected to the hotel. Stepped onto the step and fell all the way to the bottom due to ice. No sign or ice melt on the stairs . Management did not handled this incident well at all. His personal cell phone crushed during the fall and all he wanted was reimbursed. The response was to be more careful. Absolutely terrible

View was great but other than that the hotel needs major refreshing and wifi not free….for price it shud be….i parked my own car n it was still $22…..I had a wheelchair n valets never offered to help put it in my car….sink n lobby bathroom was stopped up…no soap n dispenser which I told front desk but next day it was still not fixed….as I said I had a person n a wherlchair n I made reservation at last minute so I cudnt get a handicapped room but pics on website don’t look like any of bathrooms had a bar by toilet!! The 800 line the guy didn’t even know what day it was! However the young girl at front desk was very good!!!! So there u go….i will def go to embassy Suites next time

Great location at a decent price, walking distance to most shops restaurants and bars. nice bed mattress pillows and linens, the Cape Fear river view, the bathroom layout and mirrors, but not a bar of soap to wash up with in sight.

Close to town

Staff was super friendly. Hotel was very clean and everything worked. Food was excellent!

The bed was comfortable. Cleaning staff was polite.

The location was great. They did honor my request for an early check-in. Beds were comfortable and the air conditioning worked well.