Hotel Ballast Wilmington, Tapestry Collection by Hilton

Hotels
•
Tapestry Collection
7.8 (887 reviews)
301 North Water Street , Wilmington , us

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean and well-kept
Friendly and welcoming staff
Great location
Cons:
Dirty rooms
Missing amenities
High costs for parking and food

Categories

Cleanliness
7.01
Concerns about dirty rooms and bathrooms were noted, impacting overall sentiment.
Service
8.98
Guests noted friendly and accommodating staff, leading to positive experiences.
Location
8.52
The location is praised for its proximity to downtown and attractions.
Room Quality
6.97
Room quality received negative feedback due to issues with cleanliness and maintenance.
Amenities
8
Concerns about missing amenities such as refrigerators and parking costs were expressed.
Value for Money
6.96
Disappointment regarding pricing versus the quality and amenities offered.
Food and Beverage
8.01
Some positive comments on the dining area and food quality, though also concerns about expenses.
Overall Experience
7.98
Mixed experiences with notable positive moments, but several significant issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:53

Property Description

Panoramic Riverfront Views
Hotel Ballast Wilmington, Tapestry Collection by Hilton offers breathtaking views of the Cape Fear Riverfront from its prime location on the Wilmington Boardwalk.

Luxurious Amenities
Guests can enjoy modern amenities in the rooms such as flat-screen TVs, granite vanities in the bathrooms, and suites with spacious living areas. The hotel also features an outdoor pool, fitness center, and 3 on-site dining options.

Convenience and Comfort
With free shuttle services to the airport, a 24-hour business center, and ample meeting space, Hotel Ballast Wilmington ensures a convenient and comfortable stay for all guests.

Indulge in a riverfront getaway at Hotel Ballast Wilmington, Tapestry Collection by Hilton. Book now to experience luxury and convenience at its best.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ILM

Property Policies

  • Internet

    Wired internet is available in public areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 20 per day.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

7.8
Based on 887 reviews
Cleanliness: 7.01
Service: 8.98
Location: 8.52
Room Quality: 6.97
Amenities: 8
Value for Money: 6.96
Food and Beverage: 8.01
Overall Experience: 7.98
J
Jose • solo_traveller • us
8
2026-06-26 • via Nuitee
T
teresacB9015ZS • Business • Monroe, North Carolina
10
Shout out for Erica Nught Manager
Pros:

Erica night manager is amazing. My reservation was not correct and she accommodated. She remembered my name throughout my visit and just made me feel valued as a customer. The room views were amazing and the grounds. Thank you Erica.

2026-06-19 • via Tripadvisor
N
Nicole • solo_traveller • us
7
Pros:

The location was nice. The homeless population did enjoy the outdoor amenities along with us...

Cons:

There were surprise fees when I arrived. They blamed the third party purchasing (booking.com). The emails I got the day of didn't match the surprise pricing and they did not match the email I got the same day I arrived. Menu prices for the restaurant downstairs didnt match what could be found online either.

2026-06-17 • via Nuitee
J
J9047BAconnies • Family
10
Family trip
Pros:

The food was delicious and the staff was nice and friendly. Shout out to Raleigh she was amazing. The breakfast staff handled everything with ease and grace. The rooms were ok but the view made up for it… everything was almost in walking distance and you kind of didn’t need to go anywhere since they had a built in kitchen. It was a great experience all together. Would recommend to get the breakfast included in your stay it will be cheaper

2026-06-15 • via Tripadvisor
S
Samantha • couple • us
6
2026-06-15 • via Nuitee
R
Rena • couple • us
4
Worked for what I needed
Pros:

It just needs to be refurbished and amenities brought back

Cons:

No service, amenities

2026-06-09 • via Nuitee
J
Joy • couple • us
6
Needs an update
Pros:

Great location and views

Cons:

Carpets were not clean. Service was just ok. Crowded dated lobby.

2026-06-07 • via Nuitee
H
Helen • couple • us
7
Great location and friendly staff
Pros:

Location

Cons:

No refrigerator in the room

2026-06-04 • via Nuitee
V
Victoria • couple • us
2
Pros:

The location was great alongside the river.

Cons:

The building is older and seems to hold an odor through out the rooms. Upon entering the hotel room, there was a heavy odor that begin to give me a headache. The vents were not clean. The room was dusty, damp room smell, didn't feel sanitary safe in there, had to look for another hotel same night.

2026-06-01 • via Nuitee
J
Jeff • couple • us
10
Stay here!
Pros:

Just awesome!

Cons:

Nothing

2026-05-30 • via Nuitee
G
GARY • couple • us
5
2026-05-29 • via Nuitee
D
David • solo_traveller • us
1
It is a low end hotel at a high end price.
Pros:

It was convenient to downtown activities.

Cons:

There were no refrigerators or microwaves in the rooms. Check in and room cleaning procedures were horrible.

2026-05-27 • via Nuitee
M
melaniehD5032NW • Business • Bakersville, North Carolina
4
Dirty Room With No Fridge
Pros:

I spent a week here for a conference. This is hands down the dirtiest hotel I have ever stayed in. My room was musty, sticky and gross. I had to wipe down the tables myself because the ring marks from drinks were still present. The soap scum in the bathroom is incredible. There are no refrigerators in the standard rooms. The only working ice machine was a floor below me. They provide you with a little coffee maker but no cups. The air handler is also ridiculously loud. To top it all off, the elevator went out on the last day. The staff that shows up are very nice and apologetic so they get 1 of the stars the other is for the location. This hotel would not survive if it was not on the river. The owners of this hotel should sell to someone willing to clean and upgrade this place. Do yourself a favor and don’t stay here.

2026-05-22 • via Tripadvisor
K
Kaitlin • solo_traveller • us
5
Pros:

Location, valet parking, restaurant at the hotel

Cons:

Room was not the cleanest the sheets had small hairs on them under the comforter. The shower and sink had hair everywhere as if it had not been cleaned, and it was not just single strands here and there. The thermostat was set on 72 and could not be adjusted in the room.

2026-05-17 • via Nuitee
J
Jolie • couple • us
9
2026-05-10 • via Nuitee
M
Mariah • couple • us
10
Relaxing
Pros:

It was beautiful

2026-05-09 • via Nuitee
T
Tour25306407479 • Family
10
Outstanding service, excellent staff and perfect downtown location!
Pros:

The staff is outstanding and a perfect downtown location! We traveled to Wilmington for our son’s promotion ceremony in the Coast Guard. Gabriel was so accommodating to allow our family an early check in. The riverside room was perfect. Beds were comfy and everything we needed minus a fridge. Couldn’t figure out the window blinds and a kind little lady from housekeeping fixed us right up! Unfortunately, we had a medical emergency that shortened our stay. Erica (from America) at the front desk was understanding and absolutely the sweetest. She answered all of my questions, was extremely helpful and gave me the warmest hug to “take care” before leaving. Hard to find kindness these days but there is no shortage of that warmth and spirit at Hotel Ballast. Can’t wait to visit again, explore downtown, and hang out at the pool. The folks at Hotel Ballast will take good care of you!

2026-04-25 • via Tripadvisor
B
B9615IAcarols • Couples
4
Old equipment made for an unpleasant experience.
Pros:

The staff was excellent. The equipment in the rooms was not. The first room we were assigned had no heat and maintenance was not able to get it working. The second and third rooms had the same issue.

2026-04-21 • via Tripadvisor
M
Marko • solo_traveller • hr
9
2026-04-21 • via Nuitee
J
Jeffrey • solo_traveller • us
10
2026-04-16 • via Nuitee