Sheraton Tunis Hotel

Good

To old for the price.
I’m. Ocho looks very scary

Bien

Ok

Excellent staff

Ottima

Always professional and polite

The hotel is in poor condition, with noticeable deterioration. The meals are overpriced; dinner costs $60 per person but lacks quality and cleanliness in both food preparation and dining areas. Additionally, the pool area is unsafe, resulting in a cut on my foot due to rough edges. Housekeeping fails to replenish towels and tissues, and the pillows and hallways are dirty. Given this is a Sheraton hotel, one would expect higher standards commensurate with the prices charged.

The services were excellent and very friendly. The room
Was clean. I wish I could stay longger.

With a name like Sheraton and this being a "5 star" you would expect a certain level of quality control. This is not the case from our experience. This location is not in a walkable area and there are no good restaurants in the area. Most of the food in this hotel (except for room service) is of low quality. This includes the breakfast buffet, the Asian restaurant and the other restaurants, yet they'll charge the usual higher price for it.

Also had a chance to try their spa and massage services, they were terrible! Opted for a 25 min massage and got only 15 mins as they counted 10 mins for me changing my clothes and walking me over to the massage room. Very disappointed.

Great quality hotel, high end for Tunis. Very pleasant staff as I spoke only English, not Arabic or French. Had no problems conversing with front desk, room service or breakfast staff. The hotel was very safe as it sits on a hill looking down on the Tunisian Dept. of State and multiple embassies. I suspect it is used by diplomats as the security around the property was of high quality.
The restaurants are very good. The breakfast buffet was extensive. I ordered room service one night with a nice bottle of Tunisian wine. There’s also an English pub where you can get a beer and there wias always be a Premier League game on the TV.
The smallest of negatives is that it is a bit isolated but unless you stay right downtown you need to use the Bolt app to get taxis no matter where you are in Tunis. It was only about 15 minutes to the airport or 20 minutes to Sidi Bou Said, which I would recommend as a side trip for lunch or dinner.
If you are a business traveler or want to escape the hustle and bustle of downtown, I would definitely recommend it.

室内プールが使用できない事を宿泊前に伝えるべきです。この室内プールが魅力的で宿泊を決めたのに使用できませんでした。野外プールあると言われましたが、雰囲気が全く違います。とても残念でした。エステも満員で予約できず、事前予約で来るとありがたいです。このホテルの施設を利用出来ないのに宿泊したのはとても残念でした。

Hotel need a lot of maintenance and cleaning is not best cleaning that would expect from Marriot hotel

Very good for the amount I paid. I will come to same hotel if I come again.

Encore une super expérience. Le staff et particulièrement le staf du Business center est exceptionnel...

My recent stay at the Sheraton Hotel in Tunis was nothing short of exceptional. From the moment I walked in, I was greeted with warmth and hospitality that set the tone for the entirety of my visit. I want to extend my heartfelt gratitude to Sonia, Ichrak, Aya, and Ryad at the reception, as well as Diaa Eddine in the lounge for their outstanding service and unwavering support throughout my stay.

In the lounge, Diaa Eddine's attentiveness and dedication to guest satisfaction were truly remarkable.

However, I must express my disappointment with the breakfast staff. Despite the excellent variety offered at the buffet, the staff seemed inactive and inattentive. I consistently had to ask them to replenish items on the buffet, and tables were not cleared and reprepared unless prompted.

Overall, a fantastic experience!

Located in a tranquil hillside, the hotel offers a breathtaking view of the city and lake, creating a serene ambiance. Its strategic proximity to the city center makes it an ideal choice for business travelers. The rooms, luxurious and spacious, provide a comfortable retreat.
The hotel provides impressive amenities, including a pool, a well-equipped gym, and a spacious lobby. With an Asian and Tunisian restaurant, a resto-pub, and a spa. Guests are spoiled for choice without needing to leave the premises.
The staff are very welcoming and provide proactive assistance that enhance the overall experience, ensuring an enjoyable stay.

Le personnel au top mais l établissements laisse à désirer

A really good hotel in the best position, on a hill overlooking Tunis. Good food and lovely service. The pool and gym were excellent. Will be back.

Extremely friendly and helpful staff.