Hilton Addis Ababa

Hotels
•
Hilton Hotels & Resorts
7.8 (395 reviews)
Menelik II Avenue , Addis Ababa , ET
+251 11 517 0000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent and helpful staff (several named)
Prime/location and views
Garden and facilities (spa/health club)
Cleanliness noted by multiple guests
Memorable, long-term loyalty and professional management
Friendly bar service
Cons:
Rooms lack lighting and feel dark
Bathrooms/toilets are old or need updating
Buffet overpriced
City tax not communicated at booking
Missing basic bathroom accessories (cotton buds, cotton pads, disposable shower caps)
No pool

Categories

Cleanliness
8.2
Generally noted as clean in several reviews (one explicitly praises cleanliness); no major cleanliness complaints apart from some bathroom-specific issues.
Service
9.5
Very strong positive sentiment: numerous mentions of professional, helpful and memorable staff (several staff named, long‑standing guest praising management and concierge).
Location
9
Consistently cited as a key strength (multiple reviewers list location as a primary pro), though one reviewer noted accessibility concerns.
Room Quality
6
Multiple complaints about room darkness, outdated equipment and an old toilet; guests recommend modernization and better lighting.
Amenities
6.8
Mixed: spa/health club and garden praised, but lack of a pool and missing basic bathroom accessories are noted as negatives.
Value for Money
6
Several negative signals: buffet described as overpriced and city tax not clearly communicated, lowering perceived value.
Food and Beverage
7
Mixed: bar and bartenders receive high praise, while the buffet is criticized as overpriced; overall F&B is acceptable but uneven.
Overall Experience
9.9
Overall sentiment is strongly positive with long-standing loyal guests, professional handling of issues by management, and many recommendations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Luxurious Accommodations

The Hilton Addis Ababa offers classic rooms with balconies overlooking the garden, pool, or city. Each room is equipped with modern amenities including air conditioning, flat-screen TV, and tea/coffee facilities. Some units even feature a kitchenette and lounge for added comfort.

Dining Options

Indulge in a culinary journey at the hotel's three restaurants serving Italian-inspired pizzas and a variety of local and international dishes. Unwind at the bars with light snacks, cocktails, and a selection of beverages, perfect for a relaxing evening.

Recreational Facilities

Enjoy a range of leisure activities at the Hilton Addis Ababa, from a tennis court and fitness center to a children's playground. Relax in the sauna, hammam, or hot tub, and pamper yourself with a rejuvenating massage upon request.

Experience luxury and comfort at Hilton Addis Ababa - Book your stay now!

Important information:

During Ramadan, the hotel offers Iftar as well as Sohour. Please let us know.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ADD

Location

Guest Reviews

7.8
Based on 395 reviews
Cleanliness: 8.2
Service: 9.5
Location: 9
Room Quality: 6
Amenities: 6.8
Value for Money: 6
Food and Beverage: 7
Overall Experience: 9.9
J
June • couple • gb
8
A lovely hotel
Pros:

Very lovely interior and rooms, professional staff, good infrastructure.

Cons:

Buffet over priced, rooms could do with more lighting, city tax not communicated as part of the booking costs.

2026-10-30 • via Nuitee
A
Angrand • solo_traveller • ci
3
Pros:

Uniquement l’emplacement de l’hôtel et l’amabilité du personnel.

Cons:

La chambre 924 manque cruellement de luminosité, ce qui la rend particulièrement sombre. Les équipements sont également vieillissants et mériteraient d’être modernisés. Par ailleurs, la salle de bain ne dispose pas de certains accessoires de toilette essentiels, notamment les cotons-tiges, les disques de coton et les bonnets de douche jetables. Il s’agit pourtant de produits de base généralement mis à la disposition des clients dans les hôtels de ce standing. Ces insuffisances sont regrettables et mériteraient d’être corrigées afin d’améliorer le confort et l’expérience des clients.

2026-10-27 • via Nuitee
D
david • couple • tz
10
It was good
Pros:

location

Cons:

location and accessibility

2026-10-22 • via Nuitee
A
Anton • solo_traveller • lb
10
Charming hotel with fantastic staff
Pros:

Everything was great, but most of all I truly appreciated the professionalism and helpfulness of Rahel, Tolani, Feven and all the other staff! Amazing!

2026-10-11 • via Nuitee
H
Hafsat • couple • ng
9
Exciting
Pros:

The location and the cleanliness. Though the toilet looks old.

Cons:

The toilet is old

2026-10-09 • via Nuitee
H
Hafsat • couple • ng
10
2026-10-09 • via Nuitee
E
Emmanuel • couple • us
8
2026-09-17 • via Nuitee
V
Venance Gabriel • couple • ae
7
Ok
Pros:

Location

Cons:

No pool

2026-09-07 • via Nuitee
R
Rocky2024 • solo_traveller • ke
9
2026-08-30 • via Nuitee
B
Bilal Abdourahman • solo_traveller • dj
10
Pros:

The service

2026-08-23 • via Nuitee
H
hasedt • Family
10
The best service
Pros:

We have the most memorable and beautiful experience at your hotel..
Specially the bar tenders Mr Sadik and Mr Abdisa.. we would like to say thank you!!!

Daniel T.
Hased investment!

2026-08-15 • via Tripadvisor
A
Ahmed • couple • us
10
Excellent
Pros:

Location

Cons:

None

2026-08-09 • via Nuitee
C
claudia • solo_traveller • br
7
Cons:

bathroom

2026-08-09 • via Nuitee
M
mettes393 • Business • Kenya
10
My all time favourite place to stay in Addis for almost two decades
Pros:

★★★★★

Summary
A long-standing guest shares over two decades of experience at the Hilton Addis Ababa, highlighting consistently warm service, strong staff relationships, and professional management handling of a recent concern. The hotel remains a preferred choice and is highly recommended.

Review
I have been coming to the Hilton Addis Ababa since 2003. During that time, I have lived and worked in Ethiopia in both the tourism and humanitarian sectors, and although I now live in Europe, I still return to Addis every year. Staying at the Hilton has always been a special part of those visits, and over the years I have come to know many of the wonderful concierge, spa, health club, and other staff members, some for well over a decade.

During my most recent stay, I experienced a matter that required management attention. The General Manager and his team handled the situation with professionalism, respect, and genuine courtesy. The issue was addressed through a constructive and polite dialogue, and I felt genuinely listened to as a guest.

Having worked in tourism and hospitality for ten years earlier in my career, I strongly believe that guests have a responsibility to approach any concerns with respect toward staff and management. Throughout this process, I made every effort to communicate my concerns respectfully, and that respect was fully reciprocated.

Hilton Addis Ababa remains a hotel with a long-standing tradition and a team of dedicated professionals who clearly care about their guests. It continues to offer a welcoming and comfortable environment that feels like a green oasis in the city.

I highly recommend the Hilton Addis Ababa. Whether for an overnight stay or a day visit, it consistently delivers friendly and professional hospitality. Even as Addis Ababa continues to grow and new hotel options emerge, the Hilton will remain my hotel of choice.

2026-08-06 • via Tripadvisor
M
Mette Steen • solo_traveller • dk
10
Favourite place to stay in Addis since 2004
Pros:

Garden, facilities, room
Quality incl
Amazing bed, view of Addis and exceptional staff

Cons:

I like everything

2026-08-05 • via Nuitee
عبدالرحمن • solo_traveller • sa
10
هيلتون شريك للسعادة
Pros:

فندق مميز وإطلاله جميلة

Cons:

لا يوجد شطاف في الحمام

2026-08-04 • via Nuitee
H
Happiness28878271745 • Business • Zanzibar Island, Zanzibar Archipelago
10
Warm and Attentive Hospitality
Pros:

I had a wonderful stay at Hilton Addis Ababa. The staff were exceptionally friendly and supportive, especially Ana H., Rahel, Antner, Tamir, and Tolani. They helped coordinate local transport during my stay and consistently made sure I received excellent service. Their warmth, attentiveness, and genuine hospitality made my experience truly enjoyable.

2026-07-21 • via Tripadvisor
P
Phillip • couple • au
9
I have been staying at the Hilton in Addis for 26 years and always always find everything amazing.
Pros:

The staff were amazing the old traditional hotel should please never change.

Cons:

I was a little disappointed with the room that was not pool side.
Also when renovating please retain the original fabric (not paint concrete )

2026-07-16 • via Nuitee
8
856rivkak • Business
10
A Great Stay with a Pleasant Staff.
Pros:

We are very familiar with the Hilton Addis Ababa hotel having stayed there 8-10 times. We have only had a pleasant experience and what we appreciate about the hotel the most is the unbelievable kindness of the entire staff. Such friendly and helpful people who provide professionally any reasonable request.

It is hard to single out staff members, but when I was there on business this month I would like to extend my appreciation to Rahel, Anteneh, Mesert, Tedy, Lesan, and Tolani. In addition to these individuals, the service that we received during breakfast and the evening buffet was excellent. My wife shames me by challenging me to be more Ethiopian. I agree, such kind and helpful people who assist others joyfully. I can learn a great from their behaviour and maybe save my marriage🤣.

Thank you for an amazing four days.

2026-07-13 • via Tripadvisor
D
D6640VUjosepha • Solo travel • London, England
10
A huge thanks
Pros:

Subject: A huge thank you from a very happy guest

Hi there,

I just wanted to say a massive thank you to everyone at Hilton Addis Ababa for making my recent stay so enjoyable. It's not every day you come across a team that seems to genuinely care about their guests—and I really hope this feedback reaches the people who made it happen.

From the very start, the booking process was a breeze, thanks to Reservation Agents Nardos Tesfaye and Tarikea Kaleb. They were super proactive with updates and made everything feel smooth and stress-free, which I really appreciated.

When I arrived on June 13th, I was greeted by a lovely receptionist (so sorry, I didn't catch her name!) whose warm, cheerful energy was exactly what I needed after a long trip. That great first impression carried right through my stay, and so much of that was down to Antenea Diriba (Receptionist) and Tilahun Multa (Front Office Supervisor), who made me feel genuinely at home. Hanna Feyissa and Rachel Edale from Guest Relations were also incredibly attentive and clearly care about making guests feel looked after. And a big shout-out to Tolani Kisi (Front Office Manager) for keeping everything running so seamlessly behind the scenes, as well as Tamiremariam Betemarim for her consistently professional and efficient help.

The concierge team were absolute stars too—Head Concierge Dawit Negussie and his team, Tadesse Fikru, Getahun Fikeru, and Semeneh Teketel, went above and beyond with their support, and I'm really grateful.

Honestly, every single interaction I had felt genuine and thoughtful. The team here is what makes this hotel special, full stop. Every staff member I met was warm, attentive, and happy to help—and that's what turns a regular trip into a genuinely memorable one.

If I had to mention one small area for improvement (and I only say this because everything else was so good), some of the roo

2026-07-03 • via Tripadvisor