Children allowed
Pets allowed

Facilities

ATM/banking
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Self parking (surcharge)
Internet access
Housekeeping on request
Wine release events
Reception hall
See all facilities

Review Highlights

Pros:
Excellent canal-side location and terrace/restaurant views
Quiet atmosphere
Comfortable rooms with practical work desk (good for business travel)
Great breakfast noted by some guests
Large gym (third-party) and parking available
Lounge access (when available)
Standout staff/service interactions (e.g., Anna; GM resolved a problem)
Clean structure and necessary services for business travel
Special suite experiences (John Lennon/Yoko Ono Suite)
Nice bar/bedroom ambiance
Cons:
Room defects and multiple room moves reported (very disruptive)
HVAC failures and windows requiring maintenance to open
Billing issues (double charge) and checkout harassment incidents
Missing in-room amenities (slippers, bathrobe, complimentary water)
Thin towels and limited bathroom amenities
Limited evening food options; some poor coffee and occasional stale produce
Inconsistent service/reception problems and reports of arrogance
Inconvenient for sightseeing for some guests (quiet, surroundings lacking)

Categories

Cleanliness
8.5
Several guests explicitly called the property clean (Italian review). Some guests noted thin towels and limited bathroom amenities, so overall cleanliness is generally good but with issues in bathroom linen/amenities.
Service
8
Mixed service reports: standout positive staff (Anna; GM resolved a checkout issue) but multiple service failures reported (checkout harassment, billing double-charge, multiple forced room moves). Overall inconsistent but capable staff and resolution noted.
Location
10
Consistently praised: excellent canal-side setting, terrace and restaurant views, central/good location and on-site parking mentioned positively; rated highly to reflect strong, repeated positive comments.
Room Quality
7.5
Mixed room quality: some guests described neat, comfortable rooms and a very special suite experience; others experienced HVAC failures, multiple room changes and room defects. Overall decent but inconsistent.
Amenities
8
Amenities noted include a waterside restaurant, terrace, lounge access and a large (third-party) gym plus parking; however guests reported missing in-room items (slippers, bathrobe, complimentary water) and limited evening food options.
Value for Money
6.5
Several guests felt the hotel did not meet 5-star expectations (missing bathroom amenities, thin towels, poor coffee), leading to perceptions of weak value for money.
Food and Beverage
7.5
Mixed F&B: the waterside restaurant and breakfast received positive mentions, but others cited poor coffee, some stale produce and limited evening options—overall acceptable but inconsistent.
Overall Experience
8
Overall impressions are mixed: memorable, special stays for some (suite, attentive staff) contrasted with service and room failures for others. Averaged to reflect both strong positives and notable negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Luxurious Accommodations: Hilton Amsterdam offers elegantly furnished rooms with modern amenities including a large HD TV, minibar, and complimentary Wi-Fi.

Culinary Delights: Indulge in exquisite Italian dishes at Roberto's Restaurant or savor signature cocktails at Half Moon Lounge and Garden Terrace with stunning city views.

Convenient Location: Situated near iconic attractions and exclusive shopping streets, the hotel provides easy access to Amsterdam's highlights and transportation options for a seamless travel experience.

Book your stay at Hilton Amsterdam now to enjoy a blend of luxury, culinary excellence, and prime location for an unforgettable experience in the heart of the city.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AMS

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 55 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for € 55 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1572 reviews
Cleanliness: 8.5
Service: 8
Location: 10
Room Quality: 7.5
Amenities: 8
Value for Money: 6.5
Food and Beverage: 7.5
Overall Experience: 8
Y
Yonomusiki • Business • Seoul
10
A Quiet Evening by the Canal
Pros:

My stay at the Hilton Amsterdam was brief, as I was visiting the city for business and only passed through for a night. Still, the restaurant by the water and its evening view left a lasting impression.

The outdoor terrace is particularly beautiful. From there you can quietly watch the canal flowing beside the hotel. The atmosphere felt calm and almost contemplative, very much in keeping with Amsterdam’s understated charm.

The room itself was neat and comfortably aligned with the Hilton standard.

One detail I particularly appreciated was the desk in the room. For someone traveling on business it was surprisingly practical. I often need to spread out quite a number of documents while working, and the desk provided more than enough space to do so comfortably. It felt almost like having a small office in Amsterdam, which I found very satisfying.

2026-03-09 • via Tripadvisor
P
philc273 • Business
8
Looking forward to the reno
Pros:

I stayed two evenings just before the hotel closed for renovations on the 23November. I believe it will reopen in 2027 or 2028. I enjoyed the stay and it seemed quite nice overall even though it is about to undergo a major renovation.
I had lounge access which was alright, food options were limited for evening, but the breakfast was great in the main breakfast / restaurant. The gym was large but is not owned by the hotel so you had to navigate some logistics if you wanted access when the gym was no longer open (closed early afternoon weekends).
The hvac system in the room didnt work properly but the hotel got me in room heater and a fan. Windows could open but I had to get them unlocked by maintenance.
There was a bit of drama at check out , I had requested a late check out which was granted to two pm (I got this in at check in), but at 1230 the staff started harassing me to get out in spite of my late check out and the keying of my key card in the system. I was given ten minutes to clear out and the situation was really unpleasant. I voiced my concern at check out and the GM made things right by me and apologized.
It was a very unusual circumstance but in the end it was handled well. I hope to come back when the hotel reopens!

2025-11-26 • via Tripadvisor
K
Karel • couple • nl
8
2025-11-22 • via Nuitee
H
Helma • extended_group • nl
10
2025-11-22 • via Nuitee
• couple • gb
10
2025-11-21 • via Nuitee
D
Delli Zotti • couple • lu
1
2025-11-21 • via Nuitee
S
Smadar • couple • il
8
2025-11-20 • via Nuitee
F
fumfum • couple • jp
4
どうしてこのホテルを選んだのかわからない
Pros:

周りにはなにもなく静か

Cons:

観光には不便。24時間の間に部屋の不具合で３回部屋をかわった。１回目は風呂の後でバスローブを着用した状態で廊下を歩き非常に不愉快。１回目のこの移動は夜11時過ぎであり　眠りについたのはもう夜中一時を回っていた。たくさんの部屋があるのでサービスが十分でないと思われる。

2025-11-20 • via Nuitee
N
Nils • couple • sg
10
Cons:

Hi, please refund me for charging me twice. Thank you

2025-11-19 • via Nuitee
G
Giuseppina • solo_traveller • it
9
Pros:

Struttura pulita e con tutti i servizi necessari per viaggio di lavoro

Cons:

Niente

2025-11-17 • via Nuitee
C
Christian • couple • no
8
2025-11-17 • via Nuitee
A
Alexe • couple • ro
5
Never return or recommend Hilton Amsterdam, very poor experience!
Pros:

good location.

Cons:

For a 5-star hotel, it is disappointing not to have slippers or a bathrobe. The towels are so thin that after one use they are already too wet to be used a second time. There are no other essential bathroom amenities, and there is no complimentary bottle of water in the room. Breakfast included tomatoes that were not fresh and the coffee was of poor quality. Overall, we will not recommend or return to this hotel in Amsterdam. We are usually loyal Hilton customers, but in Amsterdam we will not return to this location.

2025-11-17 • via Nuitee
B
Benjamin • family_with_children • de
8
Sehr gute Lage mit Parkplatz vor der Tür
Pros:

Lage und Zimmer

Cons:

Nichts

2025-11-17 • via Nuitee
P
Pieter • solo_traveller • be
8
2025-11-16 • via Nuitee
B
Bart • couple • be
6
Fijn hotel maar met een tikkeltje arrogantie
Pros:

Slaapkamer en bar

Cons:

Receptie en parking

2025-11-15 • via Nuitee
L
Luyten • solo_traveller • be
8
Very convenient and comfortable business hotel
2025-11-15 • via Nuitee
C
Compass07673755452 • Couples
10
An amazing stay
Pros:

We spent our engagement in the John Lennon/Yoko Ono Suite. Anna took such good care of us and made our visit truly special!

2025-11-14 • via Tripadvisor
• couple • nl
8
2025-11-14 • via Nuitee
O
OSMAN • family_with_children • tr
10
Teşekkürler
2025-11-12 • via Nuitee
E
ENGIN • solo_traveller • tr
8
2025-11-11 • via Nuitee