Mercure Inverness Hotel

Hotels
•
Mercure
7.2 (3866 reviews)
Church St , Inverness , GB
+44 1463 548111

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Paid

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent central location
Friendly and helpful staff
Quiet and clean rooms reported by some
Parking available
Spacious rooms mentioned in some reviews
Cons:
Breakfast poorly organised and limited choice
Room inconsistencies: some tired decor, small bathrooms, no AC
Maintenance issues (mirrors, carpets, heating)
Unexpected/contested parking charges
Food quality complaints (e.g., tough steak)

Categories

Cleanliness
7.2
Generally acceptable - some reviews note rooms were clean and quiet, but others mention stuffy rooms, unpleasant smell in reception and minor maintenance issues (carpet edges).
Service
8.5
Staff frequently described as friendly and helpful (desk, bar and specific praise for 'Jo'); some service lapses noted around breakfast organisation and billing/parking communication.
Location
9
Consistently praised as central and ideal for the train station and town centre.
Room Quality
6.5
Mixed reports: some spacious, newly refurbished rooms, but others described as small, tired decor, poor heating/ventilation, high mirrors and tiny bathrooms; noise and overheating also reported.
Amenities
6
Limited and inconsistent: parking available but charged controversially, breakfast machines and dispensers reported broken/empty, and at least one review notes lack of AC, phone, safe or minibar in rooms.
Value for Money
6.5
Mixed: some guests felt it was good value, others found breakfast overpriced and overall offers (e.g., pre-paid dinner) underwhelming compared with cost.
Food and Beverage
5.9
Several complaints about breakfast organisation and limited choice (machines not working, few pastries) and at least one report of poor quality dinner (tough steak).
Overall Experience
8
Overall mixed but leaning positive due to strong location and service; however, issues with rooms, amenities and F&B tempered the stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Riverfront Location and Modern Comforts
Experience the charm of Inverness at Mercure Inverness, ideally situated in the city center with stunning views of the River Ness. Enjoy complimentary high-speed WiFi and explore the vibrant surroundings with shops and nightlife just a stone's throw away.

Contemporary Rooms and Dining
Unwind in our stylish en suite rooms equipped with all the essentials including a flat-screen TV and tea/coffee making facilities. Indulge in delicious bistro cuisine at Brasserie Restaurant overlooking the river, followed by drinks at the inviting bar or lounge area.

Convenient Amenities and Nearby Attractions
Benefit from 24-hour room service and proximity to Inverness Rail Station, while being a short distance from the airport and the famous Loch Ness. Book your stay now for a memorable experience at Mercure Inverness.

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the same payment card used to make the booking must be presented upon check-in at the hotel.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: INV

Location

Guest Reviews

7.2
Based on 3866 reviews
Cleanliness: 7.2
Service: 8.5
Location: 9
Room Quality: 6.5
Amenities: 6
Value for Money: 6.5
Food and Beverage: 5.9
Overall Experience: 8
K
Karine • couple • ch
7
Bon rapport qualité prix
Pros:

Bonne situation dans Inverness

Cons:

Les coussins du canapé étaient sales, plein de taches…

2026-11-07 • via Nuitee
W
Wendy • solo_traveller • gb
6
Location suited purpose of trip and room was comfortable. Generally, could do with updating and improvement in customer
Pros:

Great location and all you could need in the room which was comfortable if a little dated.

Cons:

Lots of noise from surrounding pubs at night and situated at busy junction so constant traffic. Glass bins emptied at 6.30am! Dinner took an age to arrive and bar service could have been better. Little reaction from reception on raising noise issue and not informed of price increase in breakfast when booked on the day. Reception toilets unclean.

2026-11-07 • via Nuitee
D
Dave • couple • au
6
Very convenient but getting rundown.
Pros:

very convenient location to shops and train station. Staff were very helpful and friendly. Bar was great, with nice view over the river and food was nice.

Cons:

Getting rundown and not really worth the money paid, and our room was very hot and stuffy. Couldn't have window open at night as the hotel is in the middle of the nightlife. The street below was very noisey with revellers and music from the pubs and bars.

2026-11-06 • via Nuitee
T
Taylor • couple • gb
8
We have stayed at this hotel a few times and found it more than adequate for our short stays.
Pros:

The room we had was good enough for our 3 day stay. The bathroom was modern but very small and the shower base was very slippery while showering. Mats were available on asking but really should be in the room. The room was modern with small kettle and enough coffee and tea for evening and morning. One thing we found annoying was there was no unit with drawers for smalls, socks etc. We found the breakfast choice was pretty good, well presented and fresh.

Cons:

Car park attached to the hotel is very expensive for residents. Small toilet and shower room. ( adequate though ). Shower base can get very slippy while showering. No drawer unit for underwear, socks e.t.c.

2026-11-06 • via Nuitee
C
conchi • couple • es
8
Pros:

La ubicación , muy céntrico. Y cerca de la salida de los autobuses que se suelen coger para las excursiones

2026-11-05 • via Nuitee
C
Chris • couple • gb
5
Pros:

Location

2026-11-05 • via Nuitee
D
David • couple • ca
7
Basic
Pros:

Location, parking and breakfast

Cons:

Staff were dismissive, unhelpful, uncaring and difficult.

2026-11-04 • via Nuitee
D
Donald • couple • gb
8
comfortable and clean, but bed being backed up to wall was awkward
Pros:

Room was clean and warm, we didn't eat on the premises, so can't comment

Cons:

The large double bed was backed onto wall, so person on inside had to climb over the other to get out of bed

2026-11-04 • via Nuitee
M
Mary • solo_traveller • gb
8
Comfotable and great value for money and w
Pros:

Brilliant breakfast

Cons:

Exterior of buiding a bit shabby

2026-11-03 • via Nuitee
D
Damien Glackin • couple • ie
10
Pros:

Great location and breakfast and lovely staff.

2026-11-03 • via Nuitee
I
Ismet • solo_traveller • lk
6
Very noisy
Pros:

Location

Cons:

Constant 24/7 noise from adjacent work room

2026-11-03 • via Nuitee
K
Kathleen • couple • us
8
2026-11-02 • via Nuitee
R
Robert • extended_group • gb
3
Enjoyed the shopping trip around Aberdeen but did not find the the Hotel value for money.
Cons:

Decor looking a bit tired and could do with painting to freshen up.

The sound floor area was not as clean as one would expect.

2026-11-02 • via Nuitee
A
Amy Jaggers • solo_traveller • gb
9
1 night in Inverness
Pros:

Staff at reception and in the bar were helpful and provided great service. Location was great for me travelling by train the next day. Great views of river Ness.

Cons:

You can't fill the in room kettle in the sink because the sink is too small to fit the kettle under the tap to fill it.

2026-11-02 • via Nuitee
A
Angela • couple • au
7
2026-11-02 • via Nuitee
J
Josh • couple • gb
9
Pros:

The location

2026-11-01 • via Nuitee
T
Thelen • solo_traveller • de
9
2026-11-01 • via Nuitee
E
Eric • couple • gb
4
Not as expected
Pros:

Dinning area ok

Cons:

Breakfast poor offered on cold plates

2026-11-01 • via Nuitee
H
Hazel • couple • gb
8
Good value for money
Pros:

Good location, room spacious

2026-10-31 • via Nuitee
S
Sheanagh • couple • gb
6
2026-10-31 • via Nuitee