Mercure Inverness Hotel

Hotels
•
Mercure
7.2 (3445 reviews)
Church St , Inverness , gb

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Facilities

Non-smoking rooms
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Ironing service
See all facilities

Review Highlights

Pros:
Friendly staff
Central location
Good breakfast selection
Cons:
Noise from street
Cleanliness issues
Uncomfortable beds

Categories

Cleanliness
6.35
Some guests reported areas that were unclean or outdated.
Service
8.31
Staff were consistently mentioned as friendly and helpful.
Location
8.85
Central location with easy access to amenities, praised by many guests.
Room Quality
6.31
Guests noted issues with noise and uncomfortable beds in some rooms.
Amenities
7.34
Standard amenities were available, but some guests noted a lack of specific facilities.
Value for Money
6.8
Fair value, though some guests felt the noise impacted their stay.
Food and Beverage
6.85
Breakfast had a nice selection, but overall food quality could be improved.
Overall Experience
6.82
Overall pleasant experience but affected by noise issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:32

Property Description

Riverfront Location and Modern Comforts
Experience the charm of Inverness at Mercure Inverness, ideally situated in the city center with stunning views of the River Ness. Enjoy complimentary high-speed WiFi and explore the vibrant surroundings with shops and nightlife just a stone's throw away.

Contemporary Rooms and Dining
Unwind in our stylish en suite rooms equipped with all the essentials including a flat-screen TV and tea/coffee making facilities. Indulge in delicious bistro cuisine at Brasserie Restaurant overlooking the river, followed by drinks at the inviting bar or lounge area.

Convenient Amenities and Nearby Attractions
Benefit from 24-hour room service and proximity to Inverness Rail Station, while being a short distance from the airport and the famous Loch Ness. Book your stay now for a memorable experience at Mercure Inverness.

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the same payment card used to make the booking must be presented upon check-in at the hotel.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: INV

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 12 per day.

Location

Guest Reviews

7.2
Based on 3445 reviews
Cleanliness: 6.35
Service: 8.31
Location: 8.85
Room Quality: 6.31
Amenities: 7.34
Value for Money: 6.8
Food and Beverage: 6.85
Overall Experience: 6.82
L
loverlovey • Solo travel • Dubai, Emirate of Dubai
2
Worst experience till date in Mercure Hotels
Pros:

I had a very disappointing stay at this hotel.

One of the rooms we were initially given had an electrical short circuit, which was quite concerning from a safety perspective. I was then moved to another room, but it was clearly of a lower grade and not an acceptable replacement. The room was extremely small with no locker provided. Lighting was very poor, making the space feel even more cramped and dark. The bathroom had plumbing & drainage issues, whole water from bath came outside due to water logging and there wasn’t even a basic tissue box available. The shower was so small you can't take even a basic bath properly.
To make matters worse, the carpet in the room had a strong unpleasant smell since the water came out from washroom to the room but no one bothered to fix it, clean it. The lighting in washroom was so so so less that you can't even see your face clearly.

Overall, the experience was uncomfortable and far below expectations. I would not recommend this hotel unless significant improvements are made.

2026-02-10 • via Tripadvisor
V
Venture14873651086 • Friends getaway • Wick, Caithness and Sutherland, Scottish Highlands, Scotland
6
Good room but needs tweaking
Pros:

Noisy room needs soundproof windows.

We stayed here yesterday the room was so noisy from outside i couldnt sleep nice hotel but windows need soundproofed

Would stay again if room 308 gets soundproofed windows and plugs by bed

2026-02-03 • via Tripadvisor
A
Andrew • couple • gb
8
Pros:

Central location

Cons:

The £15 charge for parking was absolute greed. Shocking that they charge you that. They never used too.

2026-01-31 • via Nuitee
S
Sarah • extended_group • gb
10
Excellent Hotel, great value for money. We will be back.
Pros:

Fantastic Hotel. Excellent central location. Friendly staff.

Cons:

There was a loud rumbling sound all night, which did keep waking us up.

2026-01-31 • via Nuitee
W
Wendy • couple • gb
9
Very pleasant stay and bang in the centre of Inverness
Pros:

Very central and great room for the price. We had a large river facing room (304) excellent!!

Cons:

Had 2 pillows each and both were uncomfortable. Maybe have a choice or 1 hard & 1 soft

2026-01-31 • via Nuitee
J
Jane • couple • gb
10
2026-01-30 • via Nuitee
S
Susan • solo_traveller • gb
8
Excellent
Pros:

Staff excellent

2026-01-30 • via Nuitee
M
Martin • couple • gb
8
Good for the price
Pros:

Good value good breakfast.

2026-01-30 • via Nuitee
S
sonia • couple • cl
5
Muy pequeñas las habitaciones
Pros:

El desayuno y la vista

Cons:

Lo chico de las habitaciones.

2026-01-30 • via Nuitee
M
Martin • couple • gb
8
Value for money
Pros:

Good budget hotel good breakfast and location.

2026-01-30 • via Nuitee
M
Martin • couple • gb
8
Value for money
Pros:

Good budget hotel nice breakfast

2026-01-30 • via Nuitee
W
Willie • couple • gb
8
Mercure could be the miracle of Inverness
Pros:

Location for City centre shopping, Best 👌

Cons:

This is a tired hotel. A multi million revamp and this would be the place to stay, everyone would want to be at the Mercure

2026-01-30 • via Nuitee
J
John • solo_traveller • gb
10
Excellent
Pros:

excellent

2026-01-30 • via Nuitee
C
Clare • family_with_children • gb
3
Not good
Pros:

Breakfast was okay bedroom was so noisy could not sleep TV in room did not work receptionist was not in the least bothered about the problem very disappointed

2026-01-29 • via Nuitee
W
william • couple • gb
9
Very comfortable
Cons:

Bar is a bit expensive

2026-01-29 • via Nuitee
E
Enrique • solo_traveller • cl
8
2026-01-29 • via Nuitee
M
Megan M • extended_group • gb
8
Comfortable hotel, excellent staff and a great location.
Pros:

Comfortable hotel, great location in Inverness city centre. Staff were excellent, very friendly and helpful. Much appreciated. Room was clean and breakfast was very good. Nice relaxed atmosphere in the hotel. Would stay here again.

Cons:

No complaints.

2026-01-29 • via Nuitee
C
Callum • couple • gb
10
2026-01-29 • via Nuitee
C
Catriona • couple • gb
8
2026-01-29 • via Nuitee
J
Jacqueline • couple • gb
10
2026-01-28 • via Nuitee