Mercure Inverness Hotel

Hotels
•
Mercure
7.2 (3595 reviews)
Church St , Inverness , gb

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Facilities

Non-smoking rooms
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Ironing service
See all facilities

Review Highlights

Pros:
Friendly staff
Central location
Good breakfast selection
Cons:
Noise from street
Cleanliness issues
Uncomfortable beds

Categories

Cleanliness
6.35
Some guests reported areas that were unclean or outdated.
Service
8.31
Staff were consistently mentioned as friendly and helpful.
Location
8.85
Central location with easy access to amenities, praised by many guests.
Room Quality
6.31
Guests noted issues with noise and uncomfortable beds in some rooms.
Amenities
7.34
Standard amenities were available, but some guests noted a lack of specific facilities.
Value for Money
6.8
Fair value, though some guests felt the noise impacted their stay.
Food and Beverage
6.85
Breakfast had a nice selection, but overall food quality could be improved.
Overall Experience
6.82
Overall pleasant experience but affected by noise issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:32

Property Description

Riverfront Location and Modern Comforts
Experience the charm of Inverness at Mercure Inverness, ideally situated in the city center with stunning views of the River Ness. Enjoy complimentary high-speed WiFi and explore the vibrant surroundings with shops and nightlife just a stone's throw away.

Contemporary Rooms and Dining
Unwind in our stylish en suite rooms equipped with all the essentials including a flat-screen TV and tea/coffee making facilities. Indulge in delicious bistro cuisine at Brasserie Restaurant overlooking the river, followed by drinks at the inviting bar or lounge area.

Convenient Amenities and Nearby Attractions
Benefit from 24-hour room service and proximity to Inverness Rail Station, while being a short distance from the airport and the famous Loch Ness. Book your stay now for a memorable experience at Mercure Inverness.

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the same payment card used to make the booking must be presented upon check-in at the hotel.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: INV

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 12 per day.

Location

Guest Reviews

7.2
Based on 3595 reviews
Cleanliness: 6.35
Service: 8.31
Location: 8.85
Room Quality: 6.31
Amenities: 7.34
Value for Money: 6.8
Food and Beverage: 6.85
Overall Experience: 6.82
D
David • couple • gb
7
Very pleasant stay
Pros:

The staff were delightful and could not have helped more. The hotel is a bit tired and the radiator was not working in our room - the receptionist arranged for a portable heater to be delivered to our room while we were out at dinner. The bed was huge and very comfortable. The position in the centre of town could not have been better. The ability to park at the rear of the hotel was an additional bonus.

Cons:

The room had only 2 electrical sockets which made charging phones etc a bit of a challenge. Shower was a bit weak. The cost of parking was a bit of a surprise at GBP15.

2026-03-28 • via Nuitee
F
Fiona • solo_traveller • gb
6
More expensive than the premier inn although the facilities were not any better to warrant the increased price.
Pros:

The room was warm and clean. Staff were friendly but didn’t direct me to the lift. The bed was very comfortable.

Cons:

I didn’t like the fact there was no welcome reception at the front door. The building from the outside is tired and old. The shelves in the bedroom needed updated-they were chipped and the paint was v old. There should be more option of teas/coffees in the room. It was noisy from events lower in the building and I could hear the person in the next room using the toilet!

2026-03-28 • via Nuitee
M
marjorie • solo_traveller • gb
5
Ok
Pros:

Central

Cons:

Lighting n room terrible

2026-03-28 • via Nuitee
W
Warren • couple • gb
7
2026-03-27 • via Nuitee
C
Cristina • couple • gb
6
Pros:

Old hotel, not 4 stars

Cons:

The location

2026-03-27 • via Nuitee
K
Kate • couple • gb
7
Pros:

Location good

Cons:

Lighting in room and bathroom not good

2026-03-27 • via Nuitee
A
Alyson • couple • gb
7
2026-03-27 • via Nuitee
M
Mcgregor • couple • gb
3
Nice stay bad sleep
Pros:

Nice clean hotel

Cons:

The noise from outside

2026-03-27 • via Nuitee
F
Francis • solo_traveller • gb
4
Great staff but terrible room for the price
Pros:

Staff, Location.

Cons:

Room very small and divided from its 'private' bathroom by a public corridor leading to a fire escape.

2026-03-27 • via Nuitee
G
Gillian • couple • gb
9
As always great, comfortable stay
Pros:

Stay at Mercure whenever in Inverness, comfortable, great location, friendly staff, very clean

Cons:

Dinning room looking a bit tired needs refurbished and new furniture. Rest of hotel has lovely furniture, dinning room only thing that lets it down.

2026-03-26 • via Nuitee
D
Dakshinamurthy • family_with_children • au
5
Average hotel in a convenient location
Pros:

Location

Cons:

1. Too much noise in the room until 1am or so (from the pub across)
2. Parking was expensive and also it is not guaranteed!
3. The bath room was very small
4. Shower head height was not adjustable and was set for very short people
5. Chair edge broken

2026-03-25 • via Nuitee
W
William • couple • gb
8
It was a good stay. I would recommend based on the location.
Pros:

The hotel overall was good. It seemed a little dated from the outside, once you entered things seemed a lot more modern but once in the room, it felt like it was back to being outdated again. The room was fine, fairly simple but did what it needed. The staff were very friendly, any questions we had were answered without any confusion anywhere, the food was great in the main bar/restaurant.

Cons:

The plug in the sink was fairly tight so the sink kept filling up whenever the tap was on, even though it was "unplugged". Everything else was okay, the bed was comfy, the layout of where one of the lamps were in the room was a little strange as it blocked the view of the TV, which isn't a huge issue but I had to lay the lamp down so that me and my partner could watch. I feel as though the price of the hotel was mainly based on location over the actual rooms to stay in, although I may have just chosen a basic room and the higher tier rooms (if available) would have been different.

2026-03-25 • via Nuitee
M
Margaret • solo_traveller • gb
7
Staff were all excellent and would certainly be back again
Pros:

It was clean and central for shops

Cons:

The toaster kept jamming the toast at the back and didn’t drop it down a member of staff had to retrieve the toast for me both days. This is a common fault every day

2026-03-25 • via Nuitee
N
Natalie • couple • ch
6
Pros:

Die Lage war super, die Mitarbeitenden waren sehr nett.

Cons:

Ich kann mir beim besten Willen nicht vorstellen, wie dieses Hotel als 4-Stern-Hotel gewertet werden kann.... Da habe ich mir also einiges mehr an Komfort erwartet.

2026-03-24 • via Nuitee
K
keith • solo_traveller • gb
9
Comfortable room with river view, made very welcome by all the staff
Pros:

Location and friendliness of the staff

Cons:

Looked a bit run down on the outside

2026-03-24 • via Nuitee
S
STACEY • extended_group • gb
10
Excellent
Pros:

Really nice, clean and helpful staff

Cons:

No complaints

2026-03-24 • via Nuitee
G
Gordon • couple • gb
9
Inverness is a fantastic place for a short break - Hotel & staff were exceptional
Pros:

We wre given an upgrade which was a room on the town side which was very noisy into the early hours. Everything is what you expect when having a relaxing weekend break

2026-03-24 • via Nuitee
E
Eric • couple • gb
10
Great starting point for North Coast 500
Pros:

Good quality hotel bang in city centre. Clean modern room and top quality buffet breakfast.

Cons:

Nothing

2026-03-24 • via Nuitee
J
James • couple • gb
8
Pros:

Location was excellent considering l have a bad back and was right in the centre of things.

Cons:

I didn't like the fact that the use of the cheapest toilet roll is used, it is 1 ply and you obviously have to use more, so in my opinion buy better stuff because it is not the cheapest hotel around.

2026-03-23 • via Nuitee
A
Adam • solo_traveller • gb
4
2026-03-23 • via Nuitee