The Buena Park Grand Hotel & Suites

Unfortunately, this was one of the worst hotel experiences I’ve ever had. The pictures online were very misleading and the room was nothing like what I expected. The bathroom was in terrible condition—the door would not close, so we had to use the restroom with the door open. The toilet also became clogged, and we went an entire day without being able to use the bathroom.
The customer service was just as disappointing. When I checked in around 11 PM, the front desk employee explained everything to me, and she was aware that I had a pet. Everything seemed fine at first. However, the next day, I took my dog outside and was unable to get back into the hotel. The manager had locked me out because I had not paid a $150 pet deposit. This was especially frustrating because the night before, I had been told the pet deposit was $100, which I had no problem paying.
The manager’s attitude was extremely rude and unprofessional. I also felt that her appearance and presentation did not reflect the level of professionalism I would expect from someone in a management position.
One of the main reasons I booked this hotel was because it advertised being pet-friendly and offering breakfast. Unfortunately, my experience did not feel pet-friendly at all, and breakfast was not provided as expected.
Overall, the condition of the room, lack of a usable bathroom, poor communication, and customer service made this stay extremely frustrating. I would never stay here again and would not recommend this hotel to anyone, especially people traveling with pets.

I disliked that it had false advertising they said on the booking website there was free breakfast and they had no breakfast it was embarrassing and the nights we stayed were awful their AC did not work in the room and I requested to move room and no one acomodaded me in a new room . They only had 2 two very small towels that were not enough . They gave me the worst room near the remodel section toward the very back and I had paid for the patio view. I had the dumpster view . Will never stay there again . The guy that worked the counter was very unpleasant and his customer service was a -10/ 10 .

They had roaches and the facility needs an upgrade. Room smelled and bathroom door didn't work. Water pressure not good.

Bathtub was dirty or stained . Elevator needed a refresh, was pretty beat up inside

Rooms no hot water no breakfast as promised when I booked

It was outage and dirty

Floor was sunken in, needs maintenance water stains on ceiling

Rooms need to be deep cleaned. Dust all over the place it made the room feel so disgusting. Rooms smell like dirty room with a bit of cleaning product to make it look and smell clean. Never any pool towels available.

I wasn't clear about the charges

Dirty discussing rooms were dirty other peoples hair in the tub and toilet. The floors were lifted and my grandbaby tripped on it and fell.. the couches had white fluid and stains on it. Very unpleasant and unsanitary

No breakfast like advertised
Rooms were not as clean like advertised
Huge Spider on the wall
Ran out of toilet paper , had to buy 2$ water , no coffee creamer, no plastic silverware
Bathroom outlets didn’t work
Bathroom door didn’t even close

The sink handle fell off, outlet in bathroom did not work to dry my hair, bathroom was not flushing until my husband fixed it, he’s a plumber! Also online said there was breakfast included which the was not! Disappointing!