DoubleTree Suites by Hilton Tucson-Williams Center

Hotels
•
Doubletree by Hilton
7.8 (406 reviews)
5335 East Broadway , Tucson , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Inclusive breakfast
Cons:
Cleanliness issues
Room condition
Poor value for money

Categories

Cleanliness
5.76
Numerous complaints about room cleanliness and issues like shower hair and dirty furniture.
Service
9.23
Guests noted friendly staff and good service, though there were minor accessibility concerns.
Location
9.27
Many reviews highlighted that the location was very convenient.
Room Quality
6.72
Mixed feedback with some rooms described as uncomfortable or outdated.
Amenities
8.25
Pool and breakfast were appreciated, but some amenities were lacking.
Value for Money
6.21
Guests felt the price did not match the quality of the room.
Food and Beverage
7.76
Breakfast was generally rated well, but limited variety was noted.
Overall Experience
9.23
Despite issues, many guests enjoyed their stay and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:34

Property Description

Spacious Suites: Our 526 square feet hotel rooms are double the size of the average, offering ample space for a comfortable stay.

Convenient Amenities: Enjoy daily complimentary hot breakfast, a heated pool, whirlpool, 24/7 fitness center, and an onsite restaurant serving local craft brews and American favorites.

Prime Location: Just a short distance from The Park Place Mall, The University of Arizona, and Davis-Monthan Air Force Base, our hotel offers unbeatable convenience for both leisure and business travelers.

We can't wait to welcome you with our famous warm cookies at The DoubleTree Inn & Suites by Hilton Tucson - Williams Center!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: TUS

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 406 reviews
Cleanliness: 5.76
Service: 9.23
Location: 9.27
Room Quality: 6.72
Amenities: 8.25
Value for Money: 6.21
Food and Beverage: 7.76
Overall Experience: 9.23
A
Ana Patricia • family_with_children • mx
8
2026-01-20 • via Nuitee
C
christopher • solo_traveller • us
5
Fair price ... fair accommodations.
Pros:

Rooms were large and accommodating. Had all the essentials. Despite the size and available comforts the hotel and room were definitely showing its age. Restroom and shower were small and overall cleanliness was mid tier. Could be a nice facility with some major renovations to the rooms but it was priced appropriately.

2026-01-19 • via Nuitee
O
Oscra • solo_traveller • us
1
Bad
Pros:

I was charged twice . Booking.com charged me the correct amount while Doubletree charged me a higher amount. I contacted Doubletree and they still have not corrected the billing issue. Would not recommend

2026-01-19 • via Nuitee
R
Ralph • solo_traveller • us
9
2026-01-08 • via Nuitee
D
Damiyan • couple • us
7
Overall good stay great cookies
Pros:

Breakfast included and size of rooms

Cons:

Bathroom shower kept dripping water and hair was left in the tub

2025-12-08 • via Nuitee
I
Iris • family_with_children • mx
8
Hay mejores bufetes más económicos
Pros:

La ubicación es buenísima, cuando nos recibieron nos dieron una galleta buenísima? Las instalaciones están muy lindas.

Cons:

La bañera estaba tapada, y el buffet muy simple

2025-11-25 • via Nuitee
A
aceddo • couple • mx
8
2025-11-24 • via Nuitee
J
Jose • solo_traveller • us
8
Pros:

I liked the suite very nice and spacious.

Cons:

The rooms smell like smoke. The restroom and tub is extremely small.

2025-11-24 • via Nuitee
D
Deborah • family_with_children • us
8
2025-11-14 • via Nuitee
M
Mamoon • couple • us
8
2025-11-11 • via Nuitee
A
Amanda • family_with_children • us
2
Not worth the price for the condition of the room.
Pros:

The people were nice, pool area appeared clean.

Cons:

Our room was not clean. Pull out sofa bed was old and dirty. Shower still had hair in it and was not clean. Curtains were dingy and dirty. Inside drawers dirty. Front desk offered to send housekeeper for the next day when we were leaving. For $250 not worth it

2025-11-10 • via Nuitee
F
Francisco Javier • family_with_children • mx
10
Excelente
Pros:

Comodidad

Cons:

Todo bien

2025-11-02 • via Nuitee
D
Darrell • family_with_children • us
10
Exceptional.
Pros:

Best breakfast served, period. Outshines all other hotels for quality and selection, convenience and flavor. My family wants to stay here again.

Cons:

We did not have any dislikes.

2025-11-01 • via Nuitee
H
Helen • couple • gb
5
Very disappointing and not the standard we would expect from Hilton.
Pros:

Location was good for our needs.

Cons:

The room was dark and dingy and in need of a serious upgrade and refurbishment. Bathroom bath needs replacing. Generally decor was depressing. Breakfast has to be the poorest Hilton breakfast we have ever experienced (we have stayed at many Hilton’s and HGV’s). Pool towels were never in place when required and we always had to request. One time we were given bathmats because that was all that was available at reception!!!

2025-10-28 • via Nuitee
L
Luis Tadeo • family_with_children • mx
8
Cómodo y bien ubicado.
Pros:

Las habitaciones son amplias y el desayuno es variado.

Cons:

El baño es muy pequeño en relación al tamaño de la habitación.

2025-10-23 • via Nuitee
D
dvkremk • Couples • us
8
Convenient Location
Pros:

My husband and I stayed here three nights while visiting relatives in Tucson. As always, the best part of the visit are the absolutely delicious chocolate chip cookies you get when you arrive. The property is a little older one. The rooms are a little different with glass walls where you enter the room and also one in the back by a balcony. The balcony is shared with the rooms next to you. We paid for the extra breakfast which was exactly the same every morning. A little variety would have been nice. The room was quiet and the bed was comfortable.

2025-10-20 • via Tripadvisor
A
Andrea • family_with_children • us
8
Pleasant and decent in price!
Pros:

Overall it was nice. Spacious room and very good breakfast!

Cons:

Could use a ramp to get to the side left of the lobby to be more accessible for wheelchairs and even the luggage rack vs walking all the way around.

2025-10-20 • via Nuitee
K
Kristen • family_with_children • us
7
Cons:

There was a chair in the room covered in dark stains and black smudges. Pretty gross.

2025-10-11 • via Nuitee
A
Andres • family_with_children • mx
8
Pros:

Ubicación e instalaciones

Cons:

Alfombra olor a humedad en la habitación

2025-10-06 • via Nuitee
C
christopher • solo_traveller • us
9
2025-10-05 • via Nuitee