Hotel Plaza Kokai Cancún

Hotels
•
Kavia Hotels
7.9 (619 reviews)
Avenida Uxmal 26 Super Manzana 2A , Cancún , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
Cleanliness issues
Poor service quality

Categories

Cleanliness
7.06
Guests reported issues with dirtiness, including unclean bathrooms and leftover debris in rooms.
Service
8.03
While some guests found the staff friendly, there were significant complaints about service quality and responsiveness.
Location
9.07
Convenient location reported by multiple guests, close to public transportation and attractions.
Room Quality
7.52
Rooms were noted as spacious by some, but issues with cleanliness and condition were frequent.
Amenities
7.05
Limited amenities reported, including lack of hot water and issues with pool cleanliness.
Value for Money
8.51
Guests felt that the price was acceptable given the location, though issues were noted.
Food and Beverage
7.56
Some positives about meal quality, though breakfast not included has been mentioned.
Overall Experience
8.43
Mixed overall experiences, with substantial positives about location but significant negatives about cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:23

Property Description

Convenient Location: Situated in the heart of Cancun, Hotel Plaza Kokai offers easy access to downtown, stunning beaches, and captivating Mayan attractions.

Comfortable Accommodation: The guest rooms at Hotel Plaza Kokai are thoughtfully furnished, providing a cozy retreat for both business and leisure travelers.

Proximity to City Attractions: Explore the vibrant city of Cancun with ease as shopping centers and cultural treasures are just a stone's throw away.

Experience the best of Cancun at Hotel Plaza Kokai - book your stay now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.9
Based on 619 reviews
Cleanliness: 7.06
Service: 8.03
Location: 9.07
Room Quality: 7.52
Amenities: 7.05
Value for Money: 8.51
Food and Beverage: 7.56
Overall Experience: 8.43
J
John • family_with_children • ca
7
2026-02-14 • via Nuitee
F
Fernanda • family_with_children • cr
10
2026-02-14 • via Nuitee
T
Tatiana • extended_group • co
6
No volvería
Pros:

La ubicación

Cons:

El aseo, muy mala la limpieza y la atención de algunos de los empleados muy regular

2026-02-14 • via Nuitee
M
Magdalena • family_with_children • pl
7
2026-02-14 • via Nuitee
R
Raquel • family_with_children • it
8
Mexico lindo
Pros:

Lo staff era estupendo, amables y simpàticos

Cons:

Nada en particular

2026-02-13 • via Nuitee
N
Natalia • family_with_children • ru
8
Pros:

Всё достаточно чисто. Есть все необходимое.
Отель на свои деньги.

Cons:

Номер 113 это номер где всегда потёмки и очень влажно.
Слышимость прекрасная.

2026-02-13 • via Nuitee
C
Cynthia suseth • solo_traveller • mx
10
Pros:

El día del check out me enviaron mi factura, muy serviciales

Cons:

Muy oscuro la parte de la cama, en la mañana por ejemplo no tiene mucha iluminación

2026-02-13 • via Nuitee
A
Alexandra • family_with_children • ca
9
Good value for the price and great service
Pros:

Great staff, clean rooms, delicious chilaquiles and fruit in the restaurant. Great value for the price, we would stay there again.

Cons:

The sound carries from the hall into the rooms so we could hear people talking loudly as we were trying to sleep. Our rooms didn’t have blankets which would have been nice as the AC is quite chilly. But we didn’t ask the front desk, they may well have them! Regardless we would definitely stay again.

2026-02-13 • via Nuitee
M
María de Jesus • couple • mx
9
Pros:

La ubicación es muy buena, esta muy cerca de la terminal ADO lo que facilita ir caminando

Cons:

Que haya agua caliente solo en un horario en especifico

2026-02-13 • via Nuitee
M
Majid • couple • ca
10
Pros:

Great location in Cancun, very close to the ADO bus terminal! The hotel was comfortable and very clean, and the staff were amazing—friendly, helpful, and welcoming. I really enjoyed my stay and would definitely come back!

2026-02-12 • via Nuitee
D
Daniela • couple • cl
4
No fue lo esperado
Cons:

El ruido del bar se escuchaba hasta la habitación en la noche y pocos enchufes

2026-02-12 • via Nuitee
C
CaroLina Constanza • family_with_children • cl
8
Pros:

La ubicación

Cons:

El olor

2026-02-12 • via Nuitee
J
Justyna • extended_group • pl
6
Pros:

Location

Cons:

The bedside cabinet was dirty. There was supposed to be a hairdryer in the room, but it wasn't there. And the hotel didn't have a spare one.

2026-02-11 • via Nuitee
V
Veenia • extended_group • cz
5
Pros:

Good for the price, good location. Ideal for a sleepover when in need of the close ADO bus station.

Cons:

The pool was more as a decoration cuz it was full of leafs and with zero maintenance.

2026-02-11 • via Nuitee
K
Karolina • solo_traveller • ie
6
2026-02-11 • via Nuitee
G
Guti • family_with_children • mx
10
2026-02-10 • via Nuitee
R
Rémy • couple • fr
10
2026-02-10 • via Nuitee
S
Santa Isabel • couple • mx
9
Estancia agradable, recomendaré el lugar y volveré.
Pros:

Me gusto mucho el lugar, es limpio, centrico, con facilidad de moverse a cualquier sitio de la ciudad. El personal amable. Tuve una buena experiencia. Lo recomiendo.

Cons:

Es un lugar antiguo, sin embargo, está bien cuidado y limpio.

2026-02-10 • via Nuitee
P
Paulina • couple • pl
10
BARDZO POLECAM!
Pros:

Wszystko. Pokój w świetnej lokalizacji, Doriana jest blisko stacja ADO Centrum jest blisko, stacja autobusów lokalnych, żeby dojechać na plażę blisko, OXXO blisko. Pokój jest duży, łóżko wygodne, duża łazienka, ciepła woda, generalnie czysty. Pracownicy na bieżąco dostarczali nam ręczniki i szampony, bardzo miła obsługa.

Cons:

Trochę za mało oświetlenia jak dla mnie. Internetu nie było prawie w ogóle, a na tym bardzo mi zależało. Internet działa tylko w lobby. Szkoda że bar i basen maja limit otwarcia. Guma przyklejona za łóżkiem w drodze do kontaktu.

2026-02-10 • via Nuitee
R
Rdz • family_with_children • mx
9
2026-02-10 • via Nuitee