Hotel Plaza Kokai Cancún

Hotels
•
Kavia Hotels
7.9 (850 reviews)
Avenida Uxmal 26 Super Manzana 2A , Cancún , MX
+52 998 193 3170

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Terrace
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
Cleanliness issues
Poor service quality

Categories

Cleanliness
7.06
Guests reported issues with dirtiness, including unclean bathrooms and leftover debris in rooms.
Service
8.03
While some guests found the staff friendly, there were significant complaints about service quality and responsiveness.
Location
9.07
Convenient location reported by multiple guests, close to public transportation and attractions.
Room Quality
7.52
Rooms were noted as spacious by some, but issues with cleanliness and condition were frequent.
Amenities
7.05
Limited amenities reported, including lack of hot water and issues with pool cleanliness.
Value for Money
8.51
Guests felt that the price was acceptable given the location, though issues were noted.
Food and Beverage
7.56
Some positives about meal quality, though breakfast not included has been mentioned.
Overall Experience
8.43
Mixed overall experiences, with substantial positives about location but significant negatives about cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:23

Property Description

Convenient Location: Situated in the heart of Cancun, Hotel Plaza Kokai offers easy access to downtown, stunning beaches, and captivating Mayan attractions.

Comfortable Accommodation: The guest rooms at Hotel Plaza Kokai are thoughtfully furnished, providing a cozy retreat for both business and leisure travelers.

Proximity to City Attractions: Explore the vibrant city of Cancun with ease as shopping centers and cultural treasures are just a stone's throw away.

Experience the best of Cancun at Hotel Plaza Kokai - book your stay now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

7.9
Based on 850 reviews
Cleanliness: 7.06
Service: 8.03
Location: 9.07
Room Quality: 7.52
Amenities: 7.05
Value for Money: 8.51
Food and Beverage: 7.56
Overall Experience: 8.43
A
Alejandra • solo_traveller • mx
7
2026-09-15 • via Nuitee
C
Claudia • solo_traveller • at
10
2026-09-14 • via Nuitee
A
antonello • solo_traveller • mx
7
Pros:

.
Pero el estaff muy amable y gentil y también las camas cómodas.

Cons:

Si pero la estructura de remodelar . Olía a viejo y a drenaje

2026-09-14 • via Nuitee
M
Mendoza • solo_traveller • co
10
Pros:

Todo

Cons:

Nada

2026-09-07 • via Nuitee
M
MP • couple • mx
9
Pros:

LA UBICACIÓN FUE PERFECTA, CENTRICO

2026-09-07 • via Nuitee
T
Terc • solo_traveller • mx
9
2026-09-07 • via Nuitee
E
Eduardo segura • solo_traveller • mx
6
Hotel sobre calificado,desepcionado
Pros:

Presión de agua y alberca

Cons:

Aire acondicionado suficiente(no refrescaba la habitación),muy pequeña la pantalla 24 pulgadas,programación limitada(6 canales),toallas grises

2026-09-06 • via Nuitee
J
Jorge Luis • couple • mx
10
La ubicación y las instalaciones
Pros:

Todo me gustó

2026-09-06 • via Nuitee
M
Mugarte • couple • mx
10
2026-09-02 • via Nuitee
O
Omar • solo_traveller • mx
8
Pros:

La ubicación del hotel esta excelente, por el precio cumple con lo que esperas.

Cons:

Falta mantenimiento en la alberca y algunas partes internas.

2026-09-01 • via Nuitee
A
Ana Patricia • solo_traveller • mx
10
2026-09-01 • via Nuitee
D
De La Fuente Dominguez • solo_traveller • mx
10
2026-09-01 • via Nuitee
M
Marisol • solo_traveller • mx
10
Pros:

Si calidad precio

Cons:

si

2026-09-01 • via Nuitee
J
José Pablo • solo_traveller • mx
10
2026-09-01 • via Nuitee
F
Farias Rivera • solo_traveller • mx
10
2026-08-31 • via Nuitee
I
Ivan • solo_traveller • mx
10
Pros:

Ubicación y personal amable

2026-08-29 • via Nuitee
M
Marco Alexander • couple • mx
9
2026-08-28 • via Nuitee
A
Alessandra • solo_traveller • it
9
2026-08-27 • via Nuitee
S
Stefano • extended_group • it
8
2026-08-27 • via Nuitee
R
Romina Gisele • solo_traveller • ar
8
2026-08-25 • via Nuitee