Hotel Plaza Kokai Cancún

Hotels
•
Kavia Hotels
7.9 (815 reviews)
Avenida Uxmal 26 Super Manzana 2A , Cancún , mx
+52 998 193 3170

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Terrace
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
Cleanliness issues
Poor service quality

Categories

Cleanliness
7.06
Guests reported issues with dirtiness, including unclean bathrooms and leftover debris in rooms.
Service
8.03
While some guests found the staff friendly, there were significant complaints about service quality and responsiveness.
Location
9.07
Convenient location reported by multiple guests, close to public transportation and attractions.
Room Quality
7.52
Rooms were noted as spacious by some, but issues with cleanliness and condition were frequent.
Amenities
7.05
Limited amenities reported, including lack of hot water and issues with pool cleanliness.
Value for Money
8.51
Guests felt that the price was acceptable given the location, though issues were noted.
Food and Beverage
7.56
Some positives about meal quality, though breakfast not included has been mentioned.
Overall Experience
8.43
Mixed overall experiences, with substantial positives about location but significant negatives about cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:23

Property Description

Convenient Location: Situated in the heart of Cancun, Hotel Plaza Kokai offers easy access to downtown, stunning beaches, and captivating Mayan attractions.

Comfortable Accommodation: The guest rooms at Hotel Plaza Kokai are thoughtfully furnished, providing a cozy retreat for both business and leisure travelers.

Proximity to City Attractions: Explore the vibrant city of Cancun with ease as shopping centers and cultural treasures are just a stone's throw away.

Experience the best of Cancun at Hotel Plaza Kokai - book your stay now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.9
Based on 815 reviews
Cleanliness: 7.06
Service: 8.03
Location: 9.07
Room Quality: 7.52
Amenities: 7.05
Value for Money: 8.51
Food and Beverage: 7.56
Overall Experience: 8.43
G
Gissel Ivett • solo_traveller • mx
9
Pros:

Habitaciones comodas

Cons:

Algunas habitaciones son viejas y ya tienen detalles, por ejemplo en la última que me hospedé, la puerta del baño no cerraba y había un hoyo debajo de la ventana.

2026-08-07 • via Nuitee
H
Horacio • solo_traveller • mx
10
Excelente hotel
Pros:

La ubicación con respecto a las plazas, la limpieza del hotel y que está en una zona donde no hay mucho ruido.
Es un hotel que nos gustó y volveremos sin dudarlo en un futuro.

2026-08-07 • via Nuitee
A
Andrés • solo_traveller • mx
8
Pros:

La amplitud de la habitación

Cons:

La comida del restaurante

2026-08-06 • via Nuitee
F
Fuentes • solo_traveller • mx
5
Pros:

Pésimo relación precio- calidad

Cons:

.

2026-08-06 • via Nuitee
V
Vander velde • family_with_children • be
8
Pros:

DECENT HOTEL, CLEAN ROOM, A SMALL POOL.

Cons:

LIMITED PARKING

2026-08-06 • via Nuitee
M
MELISSA • solo_traveller • mx
10
Pros:

Está súper céntrico

2026-08-05 • via Nuitee
T
Tamara • couple • at
5
War gut für eine Nacht vorm Heimflug
Pros:

Nähe Flughafen

Cons:

Pool

2026-08-05 • via Nuitee
V
Valenzuela • solo_traveller • mx
10
Pros:

La ubicación,La atención de 10

Cons:

Nada

2026-08-05 • via Nuitee
E
espinoza sotero • solo_traveller • mx
10
2026-07-25 • via Nuitee
J
Jonathan • solo_traveller • mx
7
2026-07-25 • via Nuitee
E
Espinoza Casares • solo_traveller • cr
9
Pros:

Precio y ubicación

Cons:

En realidad está cómodo para lo que lo necesitabamos

2026-07-24 • via Nuitee
M
Magally • solo_traveller • mx
10
Pros:

La habitación Servicio y ubicación

Cons:

La ducha, como que hay qud destupir los huequitos de la regadera para que salga bien el agua

2026-07-24 • via Nuitee
R
Rouxcool • couple • fr
3
À ne pas retenter !
Pros:

La situation proche de la station ADO et du petit marché local de vendeurs ambulants

Cons:

L’accueil, la chambre qui sentait le renfermé et l’humidité, la piscine en mauvais état (qui ne donne pas envie !) le rapport qualité prix très cher pour ce que c’était

2026-07-19 • via Nuitee
W
Wilson • solo_traveller • pa
9
Buena
Pros:

Me gustotodo

Cons:

La habitación

2026-07-19 • via Nuitee
P
Perla • solo_traveller • mx
10
2026-07-19 • via Nuitee
I
Ivan Sergio • couple • mx
10
Pros:

Excellent location, nice staff

2026-07-18 • via Nuitee
J
Jorge • solo_traveller • mx
10
Pros:

Buen lugar para descansar,, recomendable

Cons:

Todo muy ordenado

2026-07-18 • via Nuitee
M
Mehmet Nurullah • solo_traveller • tr
1
Very bad experience
Pros:

Nothing

Cons:

Dirty , expensive and old

2026-07-17 • via Nuitee
C
Chirag • solo_traveller • us
8
Good location
Pros:

Location

Cons:

Old

2026-07-14 • via Nuitee
A
Alma leticia • family_with_children • us
8
El personal muy amable, muchas gracias!!!
Pros:

Me gustó el precio y la limpieza

Cons:

Nos hospedamos 2 noches y no nos repusieron shampoo y las camas muy duras

2026-07-13 • via Nuitee