The Bostonian Boston

Hotels
Millennium Hotels
8.4 (2658 reviews)
26 North Street , Boston , us

Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Exceptional service
Cons:
Cleanliness issues
Room maintenance needed

Categories

Cleanliness
7.79
Multiple mentions of unclean rooms and maintenance issues.
Service
9.26
Staff were consistently described as helpful and friendly.
Location
9.3
Location is ideal, close to popular sites and attractions.
Room Quality
7.75
Some rooms reported as dirty with maintenance issues.
Amenities
7.78
Amenities were mentioned as lacking, such as availability of face towels.
Value for Money
8.24
General sentiment indicates a fair value for the location and service.
Food and Beverage
8.29
Limited comments, but no negatives noted.
Overall Experience
8.76
Overall a mixed experience with high points in service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:26

Property Description

Luxurious Spa Services and Fine Dining
Indulge in on-site spa services and savor delectable dishes at the contemporary American restaurant.

Elegant Rooms and Convenient Amenities
Relax in rooms equipped with a flat-screen TV, coffee maker, and minibar. Take advantage of the 24-hour fitness center and attentive concierge services.

Vibrant Bar Experience
Unwind at the bar with specialty cocktails and a selection of lighter fare.

Experience the best of Boston at The Bostonian Boston. Book now to enjoy a memorable stay.

Important information:

A Pet Friendly Hotel That Feels Like Home

We welcome everyone at The Bostonian Hotel, including your four-legged family members. Our pet friendly hotel in heart of Boston welcomes your pets with additional accommodations including water bowls and toys, as well as proximity to the Green Way for walks and fresh air through the city. The Bostonian allows leashed dogs throughout the hotel public areas, with the exception of our restaurants and the Fitness Center. For guests who have allergies, The Bostonian also offers designated pet-free floors. We offer packages included doggy bags, treats, dog beds, water and food bowls.

Pet Policy

We ask that your pets occupy the same room, weigh less than 25 pounds and are not left in the room unsupervised. If your pet needs to be left in the room unsupervised it must be crated in case staff members need to enter the room in the event of an emergency. Upon arrival, guests will be charged a nonrefundable $75 pet fee. Additional cleaning fees may result if Housekeeping deems it necessary. Pets are not allowed in the restaurant, fitness center, or meeting space. Failure to comply with the Hotel Pet Policy may result in being asked to leave without refund.

Service animals are welcome at the hotel and throughout the conference areas regardless of breed. If your service animal requires special conditions, please speak with our Front Desk or call 617-523-3600 prior to your arrival.

Note : The max number of pets allowed per room is 2
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOS

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 62 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 2658 reviews
Cleanliness: 7.79
Service: 9.26
Location: 9.3
Room Quality: 7.75
Amenities: 7.78
Value for Money: 8.24
Food and Beverage: 8.29
Overall Experience: 8.76
B
Bruce solo_traveller us
6
Location and staff great, but wouldn’t go back
Pros:

Location

Cons:

No face cloth, 1 small towel for two of us, no microwave , very dark hotel, paid additional $30 for location (did not know that ahead of time)

2026-03-06 via Nuitee
S
Shirley couple us
10
2026-03-05 via Nuitee
M
MARIA Ladero Sanchez family_with_children us
8
Good location
Pros:

The location is great. Close to the Italian neighborhood and the old city. Good distance from North and South station too.
The staff were really nice and helpful.
It was quiet despite being in a busy area.

Cons:

The beds did not seem like Queen but Full. The mattress is a bit too soft for us.
During the night our room smelled like someone was smoking nearby. Cannot say if the smell came from inside or outside the hotel.

2026-03-01 via Nuitee
A
Aaron family_with_children us
1
Horrible accommodations
Pros:

Nelson the doorman.

Cons:

First room they gave us was disgusting. Stains all over the room: curtains, furniture, carpet. Upholstery was torn. Shower was filthy. Second room they gave us there was no heat. Thermostat was broken. Lamp was busted. The fridge was literally dismantled and taken apart. Window would close because handle was broken. Bathroom sink wouldn't drain.

2026-03-01 via Nuitee
J
Jonja couple us
9
2026-02-26 via Nuitee
S
Stacy couple us
5
2026-02-25 via Nuitee
L
Lilly family_with_children us
9
wonderful location, but the staff made it extra special, treated my son like a perfect gentleman!
Pros:

I came with my 7 yr old son for a little fun in the city so we were right where we needed to be! Walking distance to all the things he wanted to do.

Cons:

Room was definitely old, TV and hairdryer didn't work, but that was really fine.

2026-02-24 via Nuitee
G
GlobalExec Couples Bowling Green, Ohio
10
Excellent location for weekend fun and an outstanding staff!
Pros:

Visiting from the Midwest for a weekend getaway, we booked The Bostonian Hotel based on the close proximity to local attractions and the reputation of Millennium Hotels. We were not disappointed!! The room was spacious, clean, and well decorated, but it was the staff that made our stay so enjoyable. The two front desk personnel (same two individuals both days) were so attentive and professional, and Andrew the bellman couldn't have been more helpful with our every request. With Faneuil Hall/Quincy Market right out your front door, and the North End a short car transfer away, we had an amazing time while in residence at this property.

2026-02-20 via Tripadvisor
T
Tourist696327 Family
10
You will not be disappointed
Pros:

I traveled to Boston for my husband’s birthday. The location of the hotel was perfect, we were able to get around by walking to different locations and enjoying the downtown scenery. I must mention the excellent service we received from Alexandre at the front desk who was extremely helpful and knowledgeable of the area. Alexandre informed us about restaurants and anything we wanted to know. Overall we had an excellent experience. The Bostonian hotel will not disappoint you it is a wonderful place to stay and please make sure you stop at the front desk to see Alexandre. Again thank you Alexandre for everything

2026-02-20 via Tripadvisor
P
Passenger56310676012 Family
10
Excellent service
Pros:

Dear Alexander,

I hope you are doing well. I wanted to personally thank you for the outstanding assistance you provided during our recent stay.

When we encountered an issue with our reservation, you handled the situation with such professionalism, patience, and genuine care. What could have been a stressful experience was quickly resolved because you went above and beyond to make things right for us. Your willingness to listen, take ownership of the problem, and ensure we were comfortable truly meant a great deal.

It is rare to encounter such a high level of customer service, and your dedication did not go unnoticed. Because of your efforts, our stay turned into a positive and enjoyable experience.

Thank you again for your exceptional support. We truly appreciate everything you did and look forward to staying again in the future.

Warm regards,
Miguel Preciado

2026-02-19 via Tripadvisor
R
robpattyh Family
10
Great Service, Great Location
Pros:

BIG THANK YOU to Alexandre, the front office manager - he was fantastic in helping my son and I upon check-in as well as guiding us in where to visit during our stay in Boston. The service level was 5-star for sure - from Alexandre at the front desk to the staff and team members, including the delivery of extra blankets to our room. The hotel location is exceptional - walking distrance to all the sites. Looking forward to visiting here again.

2026-02-18 via Tripadvisor
S
Scenic747545 Family
10
Great Stay, Great Location, Reasonable Price
Pros:

We had a great stay. The location is extremely convenient, and the rooms are clean and spacious. Everyone at the front desk is very helpful and friendly. Finally, the price is reasonable. I’d strongly recommend The Bostonian.

2026-02-16 via Tripadvisor
K
kristindF9987XU Couples
10
A must stay!!!
Pros:

Location amazing, staff in incredible. Clean, well maintained. Alex went above and beyond for us. Can’t wait to go back.

2026-02-16 via Tripadvisor
G
ginabH4174CR Couples
10
Love the hotel and location but the woman at the front desk who checked us in was not friendly
Pros:

Lovely hotel in the perfect location. Traditional features, large room, high ceilings with wood beams, and beautiful marble bathrooms

2026-02-16 via Tripadvisor
V
V8424JPrebeccas Family
10
A Wonderful Valentine’s Day weekend at The Bostonian Hotel
Pros:

We had a wonderful experience at the Bostonian Hotel, celebrating Valentine’s Day weekend. The Staff was attentive and so very kind. Special thanks and appreciation to Alexandre at the front desk and Nelson for his assistance.
We also enjoyed an excellent espresso martini at the North 26th restaurant on premises.
This hotel has character and is in an awesome location.

2026-02-15 via Tripadvisor
S
S4811AVvictoriaa Family
10
Aquarium and children’s museum
Pros:

Great location and great customer service

2026-02-15 via Tripadvisor
M
mickealt2026 Family
10
So convenient!
Pros:

Went to Boston for a concert and needed a room close to the TD Gardens. This is perfect! 10 minute walk to so many great places. Spent the weekend and never used Uber/Lyft.
The staff was great, Alexandre thank you.
When we did check out we had a few hours before traveling, the hotel held our luggage until we needed to leave; so convenient!

2026-02-15 via Tripadvisor
J
jackwU6190MN Friends getaway
10
Nice accommodations, good price, friendly and attentive staff
Pros:

Alexandre took great care of us! We had a good experience

2026-02-14 via Tripadvisor
A
ART9099 Couples Farmington, Connecticut
10
We'll be back!
Pros:

The location is perfect. We liked being able to walk to attractions, restaurants and the TD Garden Center. Alexandre was great and helpful!

2026-02-14 via Tripadvisor
J
Jack couple us
3
Insanely expensive for a subpar stay.
Pros:

It was clearly run down. The wallpaper on the 5th floor was peeling off the walls, the balcony doors in my room were duct taped shut, the radiator cover was off of the radiator. There were all these extra add-ons for little things that made no sense.

Cons:

Just about everything. The only thing keeping it afloat is the location.

2026-02-14 via Nuitee