The Bostonian Hotel Boston

Hotels
Millennium Hotels
8.4 (3014 reviews)
26 North Street , Boston , us

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location
Exceptional service
Cons:
Cleanliness issues
Room maintenance needed

Categories

Cleanliness
7.79
Multiple mentions of unclean rooms and maintenance issues.
Service
9.26
Staff were consistently described as helpful and friendly.
Location
9.3
Location is ideal, close to popular sites and attractions.
Room Quality
7.75
Some rooms reported as dirty with maintenance issues.
Amenities
7.78
Amenities were mentioned as lacking, such as availability of face towels.
Value for Money
8.24
General sentiment indicates a fair value for the location and service.
Food and Beverage
8.29
Limited comments, but no negatives noted.
Overall Experience
8.76
Overall a mixed experience with high points in service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:26

Property Description

Luxurious Spa Services and Fine Dining
Indulge in on-site spa services and savor delectable dishes at the contemporary American restaurant.

Elegant Rooms and Convenient Amenities
Relax in rooms equipped with a flat-screen TV, coffee maker, and minibar. Take advantage of the 24-hour fitness center and attentive concierge services.

Vibrant Bar Experience
Unwind at the bar with specialty cocktails and a selection of lighter fare.

Experience the best of Boston at The Bostonian Boston. Book now to enjoy a memorable stay.

Important information:

A Pet Friendly Hotel That Feels Like Home

We welcome everyone at The Bostonian Hotel, including your four-legged family members. Our pet friendly hotel in heart of Boston welcomes your pets with additional accommodations including water bowls and toys, as well as proximity to the Green Way for walks and fresh air through the city. The Bostonian allows leashed dogs throughout the hotel public areas, with the exception of our restaurants and the Fitness Center. For guests who have allergies, The Bostonian also offers designated pet-free floors. We offer packages included doggy bags, treats, dog beds, water and food bowls.

Pet Policy

We ask that your pets occupy the same room, weigh less than 25 pounds and are not left in the room unsupervised. If your pet needs to be left in the room unsupervised it must be crated in case staff members need to enter the room in the event of an emergency. Upon arrival, guests will be charged a nonrefundable $75 pet fee. Additional cleaning fees may result if Housekeeping deems it necessary. Pets are not allowed in the restaurant, fitness center, or meeting space. Failure to comply with the Hotel Pet Policy may result in being asked to leave without refund.

Service animals are welcome at the hotel and throughout the conference areas regardless of breed. If your service animal requires special conditions, please speak with our Front Desk or call 617-523-3600 prior to your arrival.

Note : The max number of pets allowed per room is 2
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOS

Location

Guest Reviews

8.4
Based on 3014 reviews
Cleanliness: 7.79
Service: 9.26
Location: 9.3
Room Quality: 7.75
Amenities: 7.78
Value for Money: 8.24
Food and Beverage: 8.29
Overall Experience: 8.76
H
Hope extended_group us
5
Adequate but very underwhelming.
Pros:

The location. The lobby was nice.

Cons:

The hotel is dated, dark and in much need of heavy maintenance or complete refurbishment. Carpets are stained, furniture scuffed and the bathrooms have water stains or worse in the tub/shower. Maybe the room we had was in an older, unrenovated section, but this hotel is not up to what I think reasonable standards would be.

2026-08-08 via Nuitee
H
Howard couple us
6
Great location. But I would stay somewhere else next time.
Pros:

Location

Cons:

Rooms. No refrigerators. No free
Coffee in lobby.
Overnight parking $68.

2026-08-08 via Nuitee
F
Frank solo_traveller de
8
Hochkarätiges, sehr zentral gelegenes Stadt- und Businesshotel mit bestem Service
Pros:

Sehr zentrale Lage direkt an der Faneuil Hall, gute Anbindung zum ÖPNV. Zimmer gut ausgestattet, Bad modern und mit allem Notwendigen versehen. Sehr gutes Bett, großes TV mit guter Qualität. Frühstück à la carte (allerdings sehr teuer, wenn es nicht im Preis enthalten ist). Sehr freundliches, hilfsbereites Personal, insbesondere der front desk manager Alexander war sehr hilfreich und zuvorkommend. Mein Zimmer hatte einen kleinen Austritt mit Blick auf den gesamten Platz am Government Center. Sehr gut war der In-room safe.

Cons:

Zimmer im Grunde sauber, aber auf dem Teppich einige ältere Flecken. Es fehlte - für ein Hotel dieser Preisklasse - kostenloses Wasser im Zimmer (man kann es aber, glaube ich, an der Rezeption erhalten). Der Zimmerpreis ist recht hoch. Das à la carte Frühstück ist allerdings unverhältnismäßig teuer, wenn es nicht im Zimmerpreis enthalten ist..

2026-08-08 via Nuitee
V
Vytis couple us
7
2026-08-08 via Nuitee
M
Maria couple gb
9
Nice hotel wit beautiful views ,balcony and great location
Pros:

Location was perfect.Great view.Good size rooms and balcony

Cons:

Coffee machine out of order most of the time

2026-08-07 via Nuitee
J
Jose María extended_group es
8
2026-08-07 via Nuitee
H
Hunt couple us
7
2026-08-07 via Nuitee
I
Ivy couple us
8
2026-08-06 via Nuitee
D
Dennis family_with_children us
7
Excellent
Pros:

Location and Staff

Cons:

Nothing particular

2026-08-06 via Nuitee
M
Megan solo_traveller us
2
Pros:

Location

Cons:

We were sent to our room which was a superior king and when we got into the room it had never been cleaned. We went back down and got a room that definitely wasn't as good as the first one. And yes it was cleaned but when you looked around no it really wasn't. You could hear every bit of noise through the window outside. It was very old and dingy looking. Nothing great about the rooms or downstairs. The only thing good was the location would not stay there again

2026-08-06 via Nuitee
T
tjc729 couple us
8
Great stay, wonderful location
Pros:

The hotel location was wonderful. Walking distance to Quincy Market and the Wharf. We were there for a concert at TD garden which was less than a 10 minute walk from the hotel. We had a room with a small balcony which was wonderful for letting fresh air in.

Cons:

Check in was a little busy even though we had done the online check in a day before. It also took some time to get the car sin and out of Valet since they were so busy.

2026-08-06 via Nuitee
G
Georgios family_with_children fr
3
6 days, not so exciting as expected
Pros:

The bed was good and the location was central. The negative aspect of the location in the other comment.

Cons:

We stayed for 6 days, the one elevator was not working and no obvious effort to fix it. We could wait long time for the elevator. They give water bottles at the lobby. Saturday bight they didn’t have with the excuse that the manager has the keys. Sunday morning still they had no bottles available. Water is something basic, if you promise that you can take bottles from there, there is no excuse not to be available. Location, great location but if there is any type of event outside in the streets be ready that you will not sleep if your window faces the streets. I saw there many complains from many people. I was at the lobby when one person complained that their air condition is not working.

2026-08-06 via Nuitee
G
Grassi solo_traveller it
2
Pros:

Posizione

Cons:

Sporco con porta finedtra del balcone rotta, ascensore non funzionante e frigobar in camera con muffa dentro

2026-08-05 via Nuitee
R
Rita couple us
8
I would return, but hopefully get a more modern room
Pros:

The evening staff and the attendants who help with places to go, help with luggage were great.
I left my wallet in the lobby restroom and when I called to see if anyone turned it in, they had it waiting for me at the desk. I thank the kind person who turned it in and the staff were very kind and friendly.

Cons:

Our room was dated and kind of bare. No coffee maker , the furniture was scratched up, needs sprucing up. The advertisement you provide does not match up to the actual room ( in my experience)

2026-08-04 via Nuitee
L
Lizbeth couple us
8
Pros:

Excellent location

2026-08-04 via Nuitee
T
Terrence family_with_children us
7
Pleasant
Pros:

location, staff

Cons:

No fridge or microwave

2026-08-04 via Nuitee
J
James couple au
8
great location
Pros:

good size room

2026-08-04 via Nuitee
A
Alisa couple us
6
It was a really good location but needs updates and more staff focus.
Pros:

Location

Cons:

Outdated, short staffed, broken elevator, pricey

2026-08-04 via Nuitee
E
Edward couple us
8
2026-08-03 via Nuitee
B
Beverly extended_group us
4
So disappointed in The Bostonian.
Pros:

The only positive about The Bostonian is the location.

Cons:

Every area within The Bostonian needs a remodel. Everything is old, worn out and dated.

2026-08-03 via Nuitee