The Bostonian Boston

Hotels
•
Millennium Hotels
8.4 (2658 reviews)
26 North Street , Boston , us

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Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Exceptional service
Cons:
Cleanliness issues
Room maintenance needed

Categories

Cleanliness
7.79
Multiple mentions of unclean rooms and maintenance issues.
Service
9.26
Staff were consistently described as helpful and friendly.
Location
9.3
Location is ideal, close to popular sites and attractions.
Room Quality
7.75
Some rooms reported as dirty with maintenance issues.
Amenities
7.78
Amenities were mentioned as lacking, such as availability of face towels.
Value for Money
8.24
General sentiment indicates a fair value for the location and service.
Food and Beverage
8.29
Limited comments, but no negatives noted.
Overall Experience
8.76
Overall a mixed experience with high points in service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:26

Property Description

Luxurious Spa Services and Fine Dining
Indulge in on-site spa services and savor delectable dishes at the contemporary American restaurant.

Elegant Rooms and Convenient Amenities
Relax in rooms equipped with a flat-screen TV, coffee maker, and minibar. Take advantage of the 24-hour fitness center and attentive concierge services.

Vibrant Bar Experience
Unwind at the bar with specialty cocktails and a selection of lighter fare.

Experience the best of Boston at The Bostonian Boston. Book now to enjoy a memorable stay.

Important information:

A Pet Friendly Hotel That Feels Like Home

We welcome everyone at The Bostonian Hotel, including your four-legged family members. Our pet friendly hotel in heart of Boston welcomes your pets with additional accommodations including water bowls and toys, as well as proximity to the Green Way for walks and fresh air through the city. The Bostonian allows leashed dogs throughout the hotel public areas, with the exception of our restaurants and the Fitness Center. For guests who have allergies, The Bostonian also offers designated pet-free floors. We offer packages included doggy bags, treats, dog beds, water and food bowls.

Pet Policy

We ask that your pets occupy the same room, weigh less than 25 pounds and are not left in the room unsupervised. If your pet needs to be left in the room unsupervised it must be crated in case staff members need to enter the room in the event of an emergency. Upon arrival, guests will be charged a nonrefundable $75 pet fee. Additional cleaning fees may result if Housekeeping deems it necessary. Pets are not allowed in the restaurant, fitness center, or meeting space. Failure to comply with the Hotel Pet Policy may result in being asked to leave without refund.

Service animals are welcome at the hotel and throughout the conference areas regardless of breed. If your service animal requires special conditions, please speak with our Front Desk or call 617-523-3600 prior to your arrival.

Note : The max number of pets allowed per room is 2
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOS

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 62 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 2658 reviews
Cleanliness: 7.79
Service: 9.26
Location: 9.3
Room Quality: 7.75
Amenities: 7.78
Value for Money: 8.24
Food and Beverage: 8.29
Overall Experience: 8.76
A
Anne • extended_group • fr
6
Pros:

L’emplacement est exceptionnel

Cons:

Hôtel très vieux, ne fait pas propre.
Pas de réfrigérateur dans la chambre.

2026-03-28 • via Nuitee
Z
zehra burcu • family_with_children • tr
9
2026-03-27 • via Nuitee
C
Carla • family_with_children • us
9
It was a nice, comfortable place to stay in the heart of everything.
Pros:

Location, location, location.

Cons:

Rooms could have been cleaner, little things like the walls in bathroom and vanity area, windows, etc. but it didn't impact our comfort.

2026-03-27 • via Nuitee
C
Colburn • couple • ca
10
Excellent will return again and again when in town
Pros:

You can’t beat the location and everyone was nice and helpful

2026-03-27 • via Nuitee
M
Mohamed Baqer • couple • us
3
Better option exist
Pros:

Elegant

Cons:

Staff dont take customers seriously

2026-03-27 • via Nuitee
H
Hunter • couple • us
4
Management could care less about the guest. After constant tries to reach out to speak to someone and several voicemails
Pros:

Good location

Cons:

Staff mostly management

2026-03-25 • via Nuitee
J
Jessica • couple • us
10
2026-03-24 • via Nuitee
M
Mario • couple • us
10
2026-03-23 • via Nuitee
J
Jessica • couple • us
8
2026-03-23 • via Nuitee
M
Melissa • couple • us
9
Beautiful place and perfect location to walk to numerous shopping, restaurants, and venues!
Pros:

We had a Superior King room. The room was beautiful and spacious. The bed was very comfortable. The shower was excellent.

Cons:

The Juliet Balcony was nice, but our particular room did not have a great view. You could see a bit of the Marketplace if you looked to the right through the alley.

2026-03-23 • via Nuitee
B
Brad • family_with_children • au
10
Good location for exploring the city
Pros:

The hotel was conveniently located to the markets and TD garden to watch sport, the staff were all super friendly and helpful, rooms were clean and tidy

Cons:

Phone in room wasn’t working so we had to go down to the restaurant to order room service, not a big deal just alittle inconvenience

2026-03-20 • via Nuitee
C
carolinegL3379LT • Friends getaway
10
Wonderful
Pros:

Travelled from Ireland for St Patrick’s weekend, hotel is in a great location, clean rooms and staff really friendly especially Alexander at front desk who went above and beyond for us. Alexander, loved your lemon cake!!

2026-03-19 • via Tripadvisor
S
S5234NEthed • Friends getaway
10
Top notch, class A staff, clean accommodations and ideal location. Would never choose anywhere else in Boston!
Pros:

This hotel provided 16 of us with a once in lifetime experience. It started with Marcella who was extremely accommodating and met our every need and request with setting up the block. It then moved to Camille who took over for Marcella and made 100% certain special requests were taken care of of and she was so easy to work with but the employee who absolutely went way above and beyond and far exceeded every expectation was the front desk Manager, Alexandre. He was incredibly pleasant, friendly and the utmost professional. If we ran into a small request he took care of it immediately. The hotel should be exceptionally proud to have a manager like Alexandre.
We have been coming to Boston every year for the past 25 years and had never stayed here before but because of the staff, professionalism, accommodations and location this will be our hotel every year going forward.
I highly recommend The Bostonian mainly because of the interactions with every staff member. THANK YOU for providing such a great experience for group of Irish Garda and from South Carolina!!
AMAZING EXPERIENCE!!!!

2026-03-19 • via Tripadvisor
D
Darko • solo_traveller • hr
5
Good location, average service
Pros:

Location

Cons:

Restorant offer

2026-03-19 • via Nuitee
S
Stephane • couple • be
9
Pros:

Location was great. View from room. After messing up at check in they were able to give us the room we booked.

2026-03-19 • via Nuitee
D
D3398CWjamiec • Friends getaway
10
Boston / Irish Home from Home
Pros:

From the moment we met thr Front Office Manager Alexander he made sure our stay went smoothly. We travelled from Ireland and were so well looked after. Definitely a lasting impression left and would return.

2026-03-18 • via Tripadvisor
P
Patrick • solo_traveller • us
5
The lobby was nice and neat and there were free waters. The staff were very friendly and none of this review was reflect
Pros:

The location was incredible and the staff were really kind. The beds were comfy and bedsheets clean.

Cons:

The hotel room is very dated and honestly somewhat dirty. The latch to the balcony door was broken, the bathroom door was a sliding door that did not close all the way and had a random screw drilled in the bottom haphazardly, and the fridge in the room was completely dismantled and left that way (electronics and wires exposed). When we called/inquired about a new fridge for the milk we had for our baby, they told us they would bring one up to the room shortly. We waited for a while and ultimately went downstairs to check; they said they definitely do not have any fridges available. Poor communication among staff then. They were willing to give us buckets of ice, but it still seemed somewhat strange. We ended up keeping the lunch pail outside on the balcony because it was cold enough but it was really bizarre.
The door to the air handling vent was not attached to the wall and was just leaning there.
The place was nothing like the photos at all. The room was dingy. Walls scuffed and dirty. The carpets were in desperate need of a real clean. It just felt somewhat gross for where it was located and the price. I would not stay here again solely because of the condition and cleanliness.

2026-03-18 • via Nuitee
D
daryn • extended_group • au
8
ok, but some simple things just frustrated me
Pros:

great location, slow wifi want you to pay for premium, some maintainance issue seem neglected like only one lift dont know what you do if that one malfuctions

Cons:

breakfast is expensive I like breaky included but it wasnt available 1/2 price around corner

2026-03-18 • via Nuitee
P
pedrodY3520KV • Business
6
Below average and no value for the price
Pros:

The manager Alexander was excellent!
He handled our feedback like a true professional.
I find that the hotel needs a lot of TLC!
It 1 lift was not working , the gym equipment was out of order, the reception coffee machine was beyond pathetic…. Breakfast room no espresso or cappuccino coffee , Basically hotel needs serious attention - we landed cancelling the remaining time and moving hotels.

I must compliment the manager Alexander for being super understanding and arranging the refund and also ensuring all my parcels were received in my absence - thank you for always keeping in communication.

2026-03-17 • via Tripadvisor
A
Andrew • extended_group • us
9
2026-03-17 • via Nuitee