Fairmont Copley Plaza, Boston

Hotels
•
Accor
8.8 (212 reviews)
138 Saint James Ave, Boston, Massachusetts, 02116 , Boston , US
1-617-267-5300

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Pets allowed

Facilities

Fitness facilities
Express check-out
No single-use plastic straws
Comprehensive recycling policy
Health club
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Sustainability/community reinvestment (10% revenue or more)
See all facilities

Review Highlights

Pros:
Friendly and accommodating staff
Conveniently located near attractions
Cons:
Rooms need some updates
Service speed at the restaurant could improve

Categories

Cleanliness
8.28
Some rooms need updating; specific mentions of cleanliness but also some complaints.
Service
9.25
Staff were described as helpful, accommodating, and friendly across multiple reviews.
Location
9.29
Conveniently located near shopping, dining, and transport hubs.
Room Quality
8.24
Rooms are described as needing updates, although still comfortable.
Amenities
8.77
Positive mentions of the restaurant and the overall hotel features.
Value for Money
8.73
Standard value for a classic hotel experience.
Food and Beverage
8.78
Described as tasty and well-prepared, significant positive feedback.
Overall Experience
9.05
Overall enjoyment expressed, with plans to return indicating satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 06:16

Property Description

Luxurious Accommodations
With 383 air-conditioned rooms featuring premium bedding and designer toiletries, enjoy a comfortable stay at Fairmont Copley Plaza, Boston.

Exceptional Dining Experience
Indulge in American cuisine at OAK Long Bar + Kitchen, offering a unique alfresco dining option and a cozy bar/lounge for drinks.

Event Spaces and Business Amenities
Featuring 25,000 square feet of event space and a business center, this hotel is perfect for hosting conferences and events.

Plan your stay at Fairmont Copley Plaza, Boston for a luxurious experience in the heart of the city. Experience comfort, exquisite dining, and excellent event facilities all under one roof. Reserve now!

Important information:

  • This property caters to LGBTQ+ guests.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Green Key Global

  • Pets

    Pets cannot be left unattended

See all policies

Location

Guest Reviews

8.8
Based on 212 reviews
Cleanliness: 8.28
Service: 9.25
Location: 9.29
Room Quality: 8.24
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 8.78
Overall Experience: 9.05
C
Christine • family
10
Pros:

Impeccable service loved the reading light hassle free breakfast and rollaway bed upon request that was actually comfortable. Love the ambiance, tiled floor. Concierge was gracious and friendly!

2025-10-11 • via Nuitee
K
Kaitlin
10
Pros:

Gave a food credit

2025-10-10 • via Nuitee
J
james
10
Pros:

This was our third stay. Always great service

2025-10-06 • via Nuitee
D
Dorothy
10
Pros:

Love this hotel and Cori the pup ambassador was a surprise to see!

2025-10-04 • via Nuitee
E
Emmaleigh • family
10
Pros:

Location was great, and everyone was so kind.

2025-09-29 • via Nuitee
M
Mariya • friends
10
Pros:

Centralized so you can walk around and get a lot done. Clean property but the rooms need updating like the mirrors were warped.

2025-09-28 • via Nuitee
J
Jennifer
10
Pros:

Incredibly convenient locale to Newbury St for great shopping and dining. Perfect locale for an Amtrak in from NYC and train access to TD Stadium. Staff were incredibly helpful and room was excllent.

2025-09-28 • via Nuitee
P
Philip • family
8
Pros:

Restaurant service is very slow .
Beautiful location.

2025-09-28 • via Nuitee
C
Carol
10
Pros:

Classic Hotel with well trained staff. Very elegant

2025-09-27 • via Nuitee
E
Elizabeth
10
Pros:

Everything was perfect

2025-09-27 • via Nuitee
P
Pamela
10
Pros:

The staff was very accommodating

2025-09-26 • via Nuitee
P
Patrick
10
Pros:

Good

2025-09-22 • via Nuitee
N
Nitin
10
Pros:

Lovely

2025-09-14 • via Nuitee
C
Carl
10
Old, but still beautiful.
Pros:

The staff is great, friendly, and very helpful.

2025-09-11 • via Nuitee
A
amir • partner
8
Pros:

the place is nicely located near esturants and shops. they should not leave the room service remains outside on the floor

2025-09-08 • via Nuitee
C
Candy • partner
10
Pros:

Beautiful property in Copley Plaza. Loved everything about it! The ambience was lovely. The staff was excellent, informative and beyond friendly. We really appreciated everything they did. The concierge went above and beyond. The restaurant was top notch. Their “sponsor” in the Lobby is not to be missed!!! He makes your stay worthwhile! Don’t sleep on this property! Would stay again!

2025-09-06 • via Nuitee
K
Kathryn • partner
10
Pros:

It was excellent stay in every respect.

2025-09-06 • via Nuitee
A
Alberto • partner
10
Pros:

Pet friendly

2025-09-05 • via Nuitee
E
Elias • family
10
Pros:

Beautiful architecture and decoration, huge room, perfect location, and a surprisingly creative and tasty restaurant.

2025-09-04 • via Nuitee
D
Dr Dan • family
10
Pros:

Outstanding as always!

2025-09-04 • via Nuitee