Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location (Back Bay / Public Garden)
Outstanding staff and service (bellhop Jo, concierge, doormen)
Comfortable rooms with quality bedding and toiletries
Very good breakfast; some guests loved Contessa
Strong gym and hotel amenities
Family-friendly and welcoming service
Cons:
Relatively expensive / perceived low value for money
Mixed dining experience at Contessa (dinner disappointing for some)
Occasional unfriendly senior staff mentioned
Some rooms noted as small
One isolated review reporting very poor overall experience

Categories

Cleanliness
9.3
Rooms described as immaculate and very well presented; bedding and toiletries (Bamford) praised.
Service
9.4
Staff repeatedly praised — bellhop 'Jo', concierge and doormen singled out as exceptional; a few comments that senior staff were less warm.
Location
9.5
Excellent Back Bay location next to the Public Garden and near major attractions (marathon finish, walking distance to sights).
Room Quality
9.3
Bedrooms described as comfortable and spacious (Park View rooms praised) with high-quality bedding; a few notes that some rooms felt small.
Amenities
9.1
Gym rated better than most hotels and toiletries well regarded; breakfast service receives positive mentions.
Value for Money
8.2
Several guests noted the hotel is pricey ('top end of our budget', 'a little expensive', 'if you don't mind paying handsomely'), so perceived value is lower.
Food and Beverage
8.7
Mixed reports: Contessa breakfast praised and some loved the restaurant, but dinner/food quality disappointed a number of guests.
Overall Experience
9.3
Majority of reviews describe an excellent overall stay (location, staff, rooms); isolated very negative review exists but is not representative of most feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-07-03 09:04

Property Description

Luxurious Accommodations
The Newbury Boston offers 5-star luxury with free WiFi, room service, and a 24-hour front desk. Guest rooms feature elegant decor and modern amenities, with some rooms even equipped with a kitchenette for added convenience.

Dining Excellence
Indulge in a delectable dining experience at the on-site restaurant, serving a variety of American and Italian cuisine. Enjoy an à la carte breakfast daily, with special dietary options available upon request, including vegetarian, dairy-free, and vegan choices.

Prime Location and Activities
Located just 700 meters from Back Bay Station, The Newbury Boston is close to the city center and popular attractions like Boston Public Garden and Boston Common. Explore the area with complimentary bikes or opt for car hire to venture further. Book now for an unforgettable stay at The Newbury Boston.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOS

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 16 years old stay for free when using an available extra bed.
    People 17 years old and over stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs USD 75 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.1
Based on 1054 reviews
Cleanliness: 9.3
Service: 9.4
Location: 9.5
Room Quality: 9.3
Amenities: 9.1
Value for Money: 8.2
Food and Beverage: 8.7
Overall Experience: 9.3
P
Patricia • family_with_children • br
10
Incredible
Pros:

Everything!

Cons:

Nothing

2026-07-04 • via Nuitee
S
Sue • couple • gb
10
2026-07-02 • via Nuitee
A
Amanda • couple • us
9
It was lovely; the Newbury was a perfect enclave of escapism.
Pros:

we only had coffee from the library when we arrived. that was great.

Cons:

I had no strong dislikes

2026-06-29 • via Nuitee
E
eyal • solo_traveller • il
10
Pros:

Everything

2026-06-22 • via Nuitee
R
Rebecca • family_with_children • us
10
Pros:

We loved the Contessa restaurant, the proximity to the park, and all of the staff. Everyone was very hospiatble

2026-06-12 • via Nuitee
T
Thomas • solo_traveller • gb
9
2026-06-09 • via Nuitee
T
Tatiana • couple • us
10
2026-06-01 • via Nuitee
E
Emine • couple • us
1
Horrible! And cheap hotel experience..
Pros:

Nothing.

Cons:

Everything

2026-06-01 • via Nuitee
F
Fadala • couple • kw
10
2026-05-29 • via Nuitee
D
david • solo_traveller • us
10
2026-05-27 • via Nuitee
C
Cecilia • solo_traveller • br
10
2026-05-20 • via Nuitee
T
Tara • couple • ae
8
Fantastic location if a little expensive
Pros:

Location was fabulous

Cons:

Junior staff were lovely but senior staff less so…

2026-05-15 • via Nuitee
A
abdulelah • couple • sa
10
2026-05-13 • via Nuitee
K
Ken • couple • ie
9
2026-05-12 • via Nuitee
Z
Z643LPdiegoc • Family
10
The bellhop of all bellhops
Pros:

I’ve lived all over the world and stayed at great hotels but I gotta say that Jo, our bellman went out of his way everyday as pleasant as possible. You don’t find bellhops like him anymore, anywhere in the world

2026-05-10 • via Tripadvisor
R
RachelinNorwich • Couples • Norwich, Norfolk, East Anglia, England
8
Very good hotel in the Back Bay area of Boston
Pros:

We chose The Newbury hotel in the Back Bay area as it was in an excellent location for the finish line of the Boston marathon (which my husband was running). The location is indeed brilliant, and whilst, like many large cities, it is difficult to define exactly where a centre of a city is, we did feel that the Back Bay/Boston Common area is the centre of Boston. The bedroom was excellent - comfortable, with good quality bedding (very important for sleep quality!) and lovely Bamford toiletries in the bathroom. The breakfast in Contessa was excellent. We don't usually eat dinner in hotels as there are usually so many choices in a big city for good restaurants, however we did eat dinner in Contessa (Italian restaurant on the top floor of the hotel) on the night that we arrived as we were tired and jet lagged and just wanted a quick drink and something to eat without travelling too far. The food & service was OK but generally disappointing. We had some amazing dinners in Boston whilst we were there and unfortunately Contessa was not one of them. It reminded me of The Ivy chain of restaurants in the UK. In general the staff in the hotel were good, but the concierge and doormen were particularly excellent - I am just sorry that I can't remember their names - sorry! In summary, if you are looking for a good quality 5 star hotel in the centre of Boston (Back Bay is a great area for culture, restaurants & top end shopping) then I would certainly recommend The Newbury hotel for a bed & breakfast package.

2026-05-10 • via Tripadvisor
P
P7972CUmichaelf • Couples • Devon, England
10
Great two night stay in Boston
Pros:

The Newbury was top end of our budget, but was worth every cent. We had just two nights in Boston so we wanted a central location to help explore the city as much as possible in this short time. The Newbury was perfect, right next to the Public Garden - all the main spots in comfortable walking distance, and very central, whilst also feeling something of a calm oasis almost the bustle of a busy city.
The room (King size, Park View) was great. Immaculately presented and very spacious. ALL the staff were exceptional.

2026-05-10 • via Tripadvisor
M
marisaw285 • Solo travel
10
Excellence is NOT a figment of the imagination here!
Pros:

Car door opened to excellence!

2026-05-09 • via Tripadvisor
N
NYJack04 • Business
10
Highly recommended.
Pros:

The Newbury is both elegant and functional and the location is great. The room was not big, but had everything I needed. The gym was better than most hotels. I am a frequent traveler, and this hotel compares very well to other places I have stayed. If you don't mind paying handsomely, I recommend it 100% and would definitely return,.

2026-05-07 • via Tripadvisor
G
G5738FMcharlesd • Family
10
Anniversary weekend with our toddler
Pros:

The Newbury exceeded our expectations. Location was great, the hotel is beautiful and service was excellent, kudos to Muhammad who was a great help and the entire Newbury team. We traveled with our 1.5 year old daughter and they made our family feel welcome and made us feel like they genuinely wanted us to enjoy our time in Boston.

2026-05-06 • via Tripadvisor