The Lenox Hotel Boston

...and have lived here over 700 days! Let me explain: my husband‘s work was literally right across the street. On Boylston. When we first moved to Boston, I was living at the Lenox, like the Eloise books. We had moved here from Atlanta, for a three months stint (which turned into 10 years). We picked a room in the Lenox that faced his office, so when I called him, he could come to the window and we could see each other. It was important for his work that we live right across the street, because he dealt with time zones in other countries. This was 25 years ago, so no zoom calls then! So, he would just walk across the street at 3 o’clock in the morning. It was the most convenient place to live!

Fast-forward:
We have moved from Boston to North Carolina, but my husband needs to spend at least a week of every month at the Lenox… For decades…. Hence the 700 days of living there. Two weeks a year, I get to come up and be with him, and it is glorious! Sometimes we bring the children.

Some fabulous Lenox memories in no particular order
1. When the children were three and five, they were able to come up to Boston with us. My husband told the front desk that the children would be with him this month, and they had free stuffed lions for us. They were thrilled!
2. Fire butlers! When I come up to visit, I try to plan it so that I am there for the holiday season, and fire butlers come up to the room and build a fire. I get to luxuriate in bed while my husband gets ready for work and a fire is built for me! So spoiled!
3. One year the Santa-speedo-race ran past the Lenox.
4. Using the Lenox as homebase, I can just run out of my room and straight to what used to be the Lord and Taylor! I wouldn’t even put on a coat (in December!) because I knew I’d run right back into the hotel and my cozy room. This way it was easier to shop without carrying a big winter coat and gloves and hat around.
5. Arriving late and having truffle mac & cheese delivered from room service.
6. Attending our nanny‘s wedding (she helped raise my daughter when we were living in Jamaica Plain) and taking a photo shoot of my daughter to compare the photos that she took at the Lenox 20 years later!
7. Sitting by the fire in the lobby and reading a book while I waited for my husband to come back to our room from a late night of work.
8. The way the Lenox smells when I enter the lobby. I bought a candle one year, but it did not quite work, but in 2025 I bought the room spray, and it is perfect! I wish I bought the atomizer when I was last there, because I do not see it online.
9. Our favorite rooms
500
508
512
523
10. Products: I’ve seen them move from Aveda to Kiehls and then from Kiehls to Beekman. And so forth... They are all high-end and wonderful.

When Covid hit, they shut down the Boston office, so we do not get to Boston with as much frequency, but every time we do come up we try to stay at the Lenox, and it just feels…like…home. At a minimum, I will walk into the lobby, inhale the scent that holds 25 years and 700 days of memories, and get a drink in the lobby bar or breakfast in the lobby restaurant.
Lots of photos taken over the years attached.
I love you Lenox! Please put your room atomizer on line so I can purchase one!

ALWAYS a pleasure! This is one of our favorite hotels in Boston. We go every year at Christmas and enjoy a concert at Old South Church. We absolutely love the staff, the lobby, the comfy beds, the peace and quiet, and the filtered water with the elegant carafes. GREAT cocktails in the lounge or lobby. Old world charm meets modern flair. We have never had any kind of glitch staying here, and recommend it highly to visiting friends. It's very "Boston" and perfectly located near transport and things to do.

The service rivals any other 5-star hotel in the world. The location is perfect, and the atmosphere is very charming. The hotel is a bit older, so don't expect every inch to be perfect. Definitely a place to stay any time during the year.

Wonderfully elegant hotel in a great location in Back Bay. The staff were marvelous and very welcoming. Our room was perfect and very spacious. We were upgraded to a room with a fireplace because it was a special birthday ending in a zero. The hotel is a historic building and it has been beautifully preserved. The beds are super comfy and the housekeeping staff left our room spotless every day. The guys on the door, particularly Mike, are very helpful, so please make use of them - and don’t forget to tip a few dollars. This hotel really made our holiday a special one in the beautiful city of Boston, one of the most friendly cities we've visited.

Quintessential classic Boston hotel. A place where you can hide for an extended getaway in style surrounded by quiet luxury. Staff is accommodating to all requests. Fireplace in suite was a beautiful treat. The breakfast package was worth every penny and I would absolutely do that again. The Willow and Ivy Thanksgiving dinner was beautifully presented, albeit a bit pricey for the ambience. No linens for tables seemed a bit off-putting. Also could have upped the game a bit with a complimentary champagne offering at the start of the meal. Nevertheless, marvelous event. The only constructive criticisms about the room: asked for standard pillows for the king suite. After 2 requests, we kept getting more king pillows, which I hate. Mattress was on the hard side without a pillowtop. Water faucet for the tub was not mounted to the tile which was not intentional. It obviously fell off and seems it should be fixed. It worked but was unsightly. Bathroom sink with 2 hairline cracks in porcelain. One pair of the complimentary room slippers was previously used, by someone with disgusting feet, who used them to death then put the back into the protective sleeve instead of tossing them. Housekeeping must have thought that they were not used at all and left them for the next occupant. So gross, but only discovered on last morning in hotel, so I just threw them away. Other than those things, I would absolutely recommend and will stay again.

Beautiful, classy and the best scented lobby around ! Third visit here and it never disappoints. Fantastic location and welcoming staff . Wouldn’t stay anywhere but here when visiting Boston . Oh and now my house smells like the Lenox as I obviously bought the famous scented candles they sell !

Beautiful ambience, incredible customer service, fabulous accommodations. From beginning to end, my needs were met and then some.

Lovely people work there. Horrible noise at 6am. Several calls to front desk. “Please stop”. Sorry sir, “No can do.” Huh? “Construction” etc. Then, why put me in a room with deafening noise at 6am? Uhhh

Anyway, a horrible experience. Don’t stay on 11th floor. You will not sleep.

This hotel was everything you’d expect from a gorgeous, storied Boston hotel. Dark woods, luxe beds and bedding and impeccable service. Convenience abounds, in both location as well as on-site restaurants. A deep closet for clothes, luggage and a mini fridge was a lovely find, and the hotel staff was exactly as it should be - attentive, genuine and friendly. For an old hotel, they’ve done a fantastic job keeping it both updated and classic at the same time. Would definitely recommend this hotel.

Expensive for a tiny dated room

Wonderful stay! Extremely friendly and helpful staff. Beautiful, welcoming decor. Luxurious, quiet room. Great location. Perfect from start to finish.

I had a fantastic stay. Also loved that is was next to the Public Library! Gorgeous place to wind down for an afternoon break before going out at night. Beautiful, cozy, comfortable room. Very friendly staff.

Exceptional Stay – Exceeded Expectations

We loved this hotel. Quaint, comfortable, quiet. Amazing location. Friendly staff. Clean, rooms were larger than expected. Irish pub had great beer and bartenders!

Can’t wait to be back

Excellent hotel in great location. Staff was very accommodating

The hotel is beautiful and well located. Staff were very friendly and helpful. Restaurant in house and room service were both wonderful.

Its not the hotel's fault but after 8pm there are many homeless hanging out at the corner near the bookstore. The City gives them help but I found that very disturbing as a tourist. Its supposed to be a nice area in the city.

Excellent location, Boston charm, fantastic staff.

Room was perfect for our weekend get away. You have to let yourself fall in love with the charm of the hotel being so generational!