Leonardo Royal Southampton Grand Harbour

Hotels
•
Leonardo Hotels
8.3 (11427 reviews)
West Quay Road , Southampton , gb

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast options
Cons:
Poor spa facilities
Cleanliness issues
Unfulfilled amenity promises

Categories

Cleanliness
7.05
Guests reported issues with cleanliness, including damp smells and unkempt facilities.
Service
9.55
Many guests praised the friendly and accommodating staff.
Location
9.55
The location was consistently highlighted as a strong point.
Room Quality
8.05
Rooms were reported to be comfortable and spacious, with some minor issues.
Amenities
6.55
Spa and pool facilities were disappointing and not as advertised.
Value for Money
8.05
Expectations were not fully met based on advertised amenities.
Food and Beverage
9.05
Food received positive reviews, especially breakfast options.
Overall Experience
8.55
Generally pleasant stay but hampered by unmet expectations regarding amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:03

Property Description

Luxury Waterfront Location
Leonardo Royal Hotel Southampton Grand Harbour boasts a stunning glass atrium and spa, offering sea views and exquisite dining options.

Rena Spa and Fitness Center
Indulge in beauty treatments at Rena Spa, unwind by the indoor pool, or work out at the modern fitness center.

Elegant Rooms and Dining
Experience 4-star comfort with flat-screen TVs, free Wi-Fi, and scenic views at the Marco Pierre White Steakhouse Bar & Grill.

To book your stay at Leonardo Royal Hotel Southampton Grand Harbour and enjoy a Full English breakfast, visit our website now!

Important information:

Please note that on-site parking is available for guests only at an extra cost and subject to availability. Limited parking throughout September due to the Southampton International Boat Show.

Please inform the property if any of the guests are children, so the rooms can be set accordingly.

Please note additional beds are subject to availability and by prior arrangement. The standard double bedrooms cannot accommodate an extra bed.

The times for children using the swimming pool will be as follows: 8am – 9.30am (last entrance will be 9am) 4pm – 7pm (last entrance will be 6.30pm), and on weekends 8am – 11am (last entrance will be 10:30am) 4pm – 7pm (last entrance will be 6.30pm)

If you are booking the dinner, bed and breakfast rate, please contact the property prior to arrival to arrange timings for the dinner reservation.

Please be aware that any special dietary requirements need to be mentioned in advance to avoid the delay in any sittings.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SOU

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs GBP 14 per day.

Location

Guest Reviews

8.3
Based on 11427 reviews
Cleanliness: 7.05
Service: 9.55
Location: 9.55
Room Quality: 8.05
Amenities: 6.55
Value for Money: 8.05
Food and Beverage: 9.05
Overall Experience: 8.55
R
Rosalind • couple • gb
8
A nice short break, in comfortable surroundings.
Pros:

A very good venue, back of the hotel looks tired where the staff parking is. Overall the hotel was a very comfortable stay. I would go back.

Cons:

Some areas needed some attention. The spar facilities were in need of attention. Such as the stairs leading down to the pool. Seats were placed near the stairs, sitting in the seats you could see all the rust.

2026-03-21 • via Nuitee
D
de Paula • solo_traveller • br
9
Tranquila
Pros:

Muito bom em todos os aspectos

Cons:

Restaurante caro

2026-03-21 • via Nuitee
S
Sanjay Kumar • family_with_children • gb
7
2026-03-21 • via Nuitee
S
Scott • family_with_children • gb
9
2026-03-21 • via Nuitee
L
Lisa • couple • gb
10
Excellent!
Pros:

Location - perfect! Beautiful view of the vast harbour. The area was spotlessly clean and we loved being surrounded by the old city walls - quite special. Great hotel, warm & comfortable room.

Cons:

Bathroom fixtures & fittings in need of an update. That’s all. One of the reception staff ( male & young), unfriendly & unwelcoming, bordering on rude. He needs good customer care training.

2026-03-21 • via Nuitee
D
Dawn • couple • gb
8
Fabulous for what we needed (wedding nearby) - would defo stay again
Pros:

Great price, great location and parking cheap. Comfortable bed and good size room, lovely shower. Friendly staff

Cons:

The bath was a ‘easy access’ bath which was ironically difficult to step into for using the shower. Also the room was a little fusty smelling, needed a good airing.

2026-03-21 • via Nuitee
M
Mosuratu Progress • extended_group • gb
9
2026-03-21 • via Nuitee
R
Rosemary • couple • gb
8
2026-03-20 • via Nuitee
R
Rosie • couple • gb
8
we really enjoyed our stay here.
Pros:

Food and drinks was lovely and the room was lovely.

Cons:

spa wasnt working, went for a relaxing spa and the pool was full of children which we didnt mind but was very noisy and the jacuzzi wasnt working it was empty.

2026-03-20 • via Nuitee
J
John • family_with_children • gb
8
Best hotel shower on the planet
Pros:

Probably the best shower I have ever had in my life.

Cons:

Restaurant was great, bar was great, staff were great

2026-03-20 • via Nuitee
L
lynne • couple • gb
9
Lovely place to stay in Southampton.
Pros:

The room was lovely and clean and the hotel was in ideal location to stay in Southampton

Cons:

There was nothing I didn't like about my stay

2026-03-20 • via Nuitee
E
emma • solo_traveller • gb
9
2026-03-20 • via Nuitee
A
anonymous • family_with_children • gb
8
2026-03-20 • via Nuitee
A
Aicha • couple • gb
10
The best hotel so far i have stayed in the Uk :)
Pros:

Everything
Staff was all polite
The rooms are amazing

Cons:

Everything was perfect

2026-03-20 • via Nuitee
J
Jacqueline • couple • gb
10
2026-03-20 • via Nuitee
A
Audrey • family_with_children • gb
10
It was a perfect trip.
Pros:

Everything was truly perfect! My grandson was especially enjoying a wonderful view from the window.

2026-03-19 • via Nuitee
J
Jasmine • couple • gb
10
2026-03-19 • via Nuitee
M
Melanie • family_with_children • gb
9
Pros:

The leisure facilities.

Cons:

The time i stayed and the swimming pool was closed.

2026-03-19 • via Nuitee
G
Gil • solo_traveller • gb
10
2026-03-19 • via Nuitee
W
Wendyb6969 • family_with_children • gb
5
Don't respect DO NOT DISTURB
Pros:

Welcome, Jimmy went out of his way to make our stay special.

Cons:

We had DO NOT DISTURB on our door, but TWICE we were disturbed. Once old guy from the restaurant came banging on our door as he wanted us to pay our food bill, even though they had taken our room number and we'd asked for late checkout. We also waited ages for him to take our order in bar. Once we'd eaten our dinner he had at lead half hour to give us a bill but didn't do we presumed it'd be on our account... No after long drive fro. Edinburgh, we were asleep to be woken by old guy banging on our door wouldn't leave until my husband found a card to pay him!!!
Then next day we'd been told we could checkout at 12, but again banging on door at 11.45am awful customer service don't respect DO NOT DISTURB

2026-03-19 • via Nuitee