Leonardo Royal Southampton Grand Harbour

Hotels
•
Leonardo Hotels
8.3 (11049 reviews)
West Quay Road , Southampton , gb

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast options
Cons:
Poor spa facilities
Cleanliness issues
Unfulfilled amenity promises

Categories

Cleanliness
7.05
Guests reported issues with cleanliness, including damp smells and unkempt facilities.
Service
9.55
Many guests praised the friendly and accommodating staff.
Location
9.55
The location was consistently highlighted as a strong point.
Room Quality
8.05
Rooms were reported to be comfortable and spacious, with some minor issues.
Amenities
6.55
Spa and pool facilities were disappointing and not as advertised.
Value for Money
8.05
Expectations were not fully met based on advertised amenities.
Food and Beverage
9.05
Food received positive reviews, especially breakfast options.
Overall Experience
8.55
Generally pleasant stay but hampered by unmet expectations regarding amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:03

Property Description

Luxury Waterfront Location
Leonardo Royal Hotel Southampton Grand Harbour boasts a stunning glass atrium and spa, offering sea views and exquisite dining options.

Rena Spa and Fitness Center
Indulge in beauty treatments at Rena Spa, unwind by the indoor pool, or work out at the modern fitness center.

Elegant Rooms and Dining
Experience 4-star comfort with flat-screen TVs, free Wi-Fi, and scenic views at the Marco Pierre White Steakhouse Bar & Grill.

To book your stay at Leonardo Royal Hotel Southampton Grand Harbour and enjoy a Full English breakfast, visit our website now!

Important information:

Please note that on-site parking is available for guests only at an extra cost and subject to availability. Limited parking throughout September due to the Southampton International Boat Show.

Please inform the property if any of the guests are children, so the rooms can be set accordingly.

Please note additional beds are subject to availability and by prior arrangement. The standard double bedrooms cannot accommodate an extra bed.

The times for children using the swimming pool will be as follows: 8am – 9.30am (last entrance will be 9am) 4pm – 7pm (last entrance will be 6.30pm), and on weekends 8am – 11am (last entrance will be 10:30am) 4pm – 7pm (last entrance will be 6.30pm)

If you are booking the dinner, bed and breakfast rate, please contact the property prior to arrival to arrange timings for the dinner reservation.

Please be aware that any special dietary requirements need to be mentioned in advance to avoid the delay in any sittings.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SOU

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs GBP 14 per day.

Location

Guest Reviews

8.3
Based on 11049 reviews
Cleanliness: 7.05
Service: 9.55
Location: 9.55
Room Quality: 8.05
Amenities: 6.55
Value for Money: 8.05
Food and Beverage: 9.05
Overall Experience: 8.55
V
Vida • family_with_children • gb
10
Great choice
Pros:

Clean, tidy,great location.very good breakfast.

2026-03-07 • via Nuitee
K
Kate • couple • gb
6
2026-03-07 • via Nuitee
J
Jane • couple • gb
10
We stayed prior to a cruise, we joked that we would skip the cruise and stay in the hotel.
Pros:

Food was good. Gluten-free catered for. Dining space lovely.

Cons:

Can’t think of an improvement

2026-03-07 • via Nuitee
D
Daniel • family_with_children • gb
9
Pros:

Clean great facilities

Cons:

Nothing

2026-03-07 • via Nuitee
M
Michael • couple • gb
9
2026-03-07 • via Nuitee
C
Colin • couple • gg
7
2026-03-07 • via Nuitee
B
Barbara • couple • gb
8
2026-03-07 • via Nuitee
A
Alban • family_with_children • fr
9
2026-03-07 • via Nuitee
J
Jarek • family_with_children • gb
8
2026-03-07 • via Nuitee
G
Gary • couple • gb
10
Exceptional customer service
Pros:

I checked in quite late after deciding last minute that I needed somewhere to stay. Unfortunately the room I had booked through Booking.com was no longer available and the hotel was already fully booked.

The reception team handled the situation brilliantly. They were honest about the issue and clearly wanted to find a solution. The first room option didn’t quite meet my needs, but they kept looking to see what they could do.

In the end they went above and beyond and very kindly upgraded me to the penthouse suite. I know that’s not something that happens often and I certainly wasn’t expecting it, but it was a really lovely surprise and made my stay incredibly comfortable.

Customer service like that is rare these days and it deserves recognition. A big thank you to the team at Leonardo Royal Southampton Grand Harbour for turning what could have been a stressful situation into a genuinely memorable stay.

Cons:

The customer service

2026-03-06 • via Nuitee
S
Shannon • family_with_children • gb
8
Pros:

Where it is situated

Cons:

A damper smell throughout the hotel and is very tired looking.

2026-03-06 • via Nuitee
L
Luke • couple • gb
9
2026-03-06 • via Nuitee
R
Ronald • couple • gb
9
2026-03-06 • via Nuitee
S
Sean • family_with_children • gb
10
2026-03-06 • via Nuitee
S
Sightseer47352748174 • Couples
6
Let to diminish despite glimmers that it was once a 5 star hotel.
Pros:

There are still glimmers that this was once a plush hotel but on the whole, it seems to have been let to suffer with very little updating in terms of decoration or maintenance. A broken shower door in our room, rusty stairs to the pool, dusty vents above the pool, a dirty lift and many other pockets of thick dirt. This could be really good again as the staff and service are great. Definitely not worthy of 4 stars currently but close with a bit of attention.

2026-03-05 • via Tripadvisor
L
Lynn • couple • gb
8
Overall a very nice hotel.
Cons:

We were given a room with a view over the harbour road. However the window was so dirty you couldn't really see anything.

2026-03-05 • via Nuitee
G
giedre • family_with_children • gb
8
2026-03-05 • via Nuitee
J
Jolanta • couple • gb
10
JUST AMAZING
Pros:

Everything was FAB . we truly enjoyed our stay and definitely, we will be back again

Cons:

nothing

2026-03-05 • via Nuitee
P
PRFC • family_with_children • gb
5
Adequate but not what I expected
Pros:

The Hotel is lacking a thorough re-furbish. There are leaks in the dining area ceiling, the carpets are fraying in the bedroom, there was mould showing along the bath perimeter etc.

Cons:

As stated the Hotel is in desperate need of a refurbish. I stayed in this Hotel not long after it was opened many years ago. It has descended into becoming a rather sad shadow of itself.

2026-03-05 • via Nuitee
A
Amanda • solo_traveller • gb
10
Will be back!
Pros:

Room was spacious and warm. Very comfortable. An enjoyable stay.

Cons:

Nothing.

2026-03-05 • via Nuitee