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Facilities
Property facilities
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Health or beauty spa nearby
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Sauna
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Massage services
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Non-smoking throughout
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Kid meals
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Outdoor furniture
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Fruits
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Spa/wellness center services
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Beauty Services
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Access to nearby indoor pool
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Golfing on site
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Japanese garden
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Health or beauty spa nearby
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Swimming nearby
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Luxury Waterfront Location
Leonardo Royal Hotel Southampton Grand Harbour boasts a stunning glass atrium and spa, offering sea views and exquisite dining options.
Rena Spa and Fitness Center
Indulge in beauty treatments at Rena Spa, unwind by the indoor pool, or work out at the modern fitness center.
Elegant Rooms and Dining
Experience 4-star comfort with flat-screen TVs, free Wi-Fi, and scenic views at the Marco Pierre White Steakhouse Bar & Grill.
To book your stay at Leonardo Royal Hotel Southampton Grand Harbour and enjoy a Full English breakfast, visit our website now!
Please note that on-site parking is available for guests only at an extra cost and subject to availability. Limited parking throughout September due to the Southampton International Boat Show.
Please inform the property if any of the guests are children, so the rooms can be set accordingly.
Please note additional beds are subject to availability and by prior arrangement. The standard double bedrooms cannot accommodate an extra bed.
The times for children using the swimming pool will be as follows: 8am – 9.30am (last entrance will be 9am) 4pm – 7pm (last entrance will be 6.30pm), and on weekends 8am – 11am (last entrance will be 10:30am) 4pm – 7pm (last entrance will be 6.30pm)
If you are booking the dinner, bed and breakfast rate, please contact the property prior to arrival to arrange timings for the dinner reservation.
Please be aware that any special dietary requirements need to be mentioned in advance to avoid the delay in any sittings.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Parking
Public parking is possible at a location nearby (reservation is not possible) and costs GBP 14 per day.
Location
Guest Reviews
Friendly helpful reception staff. We were very lucky and was given a complimentary upgrade to an executive room. The room was really nice. Very clean and comfortable. Breakfast was buffet style with a wide and varied choice. Absolutely lovely 1 night stay.
Nothing
Check-in was smooth. The room was ready and clean.
The rate is high for the quality of the Hotel. It looks worn. The fake arrangements at the front desk looked like Christmas arrangements. The fire alarm went off twice during the night, both false alarms. They were experiencing trouble with their systems, so the elevators were not functioning. For us, in our late 60s, it wasn't too bad walking the four flights; however, others may have had real challenges.
It was very comfortable and convenient to the port.
The breakfast buffet wasn’t hot, and the eggs congealed.
Nice location for the cruise terminal. 15 min walk from Southampton central station. 15 minute walk to horizon cruise terminal berth 102.
Staff were friendly and breakfast was delicious. Rooms were clean and beds were comfortable.
N/a
Beautiful hotel
Welcoming and friendly staff
Fire alarm went off 3 times overnight (false alarm each time)
My 70 year old mother who is registered blind had to mange the stairs from level 3 which she found very difficult. Lifts was still not working the next morning but managed to get help with her luggage.
I know the fire alarm alarming isn’t in anyone’s control on till repaired but I felt the communication was very poor around this issue.
Phone at the reception wasn’t answered. Left the building 3rd time the fire alarmed as it continued to alarm went outside with other people. No staff was there to communicate what was happening. I saw there was movement in the reception area to ask what was the situation to be told it was another false alarm that we could go back in I told him there was other people waiting outside he remained in the reception I went told people they could return which that should not have been my responsibility. He told me if the fire alarm goes again to stay in room it would be a false alarm. This advice I feel was concerning and wrong information as who knows when the alarm could be a real situation.
There was no staff around to offer assistance or support if needed nor to reassure anyone that it was safe.
The timing off the alarms caused what should have been a great comfortable nights sleep to be distributed and stressful experience as we’re unable to get back to sleep the later alarm.
I feel staff fire training is needed with in the hotel.
It was near to the venue we were going to.
Slow check in — no explanation of facilities.
Bar and restaurant staff is very kind.
Room was tidy, bed should be made nicer, some cobweb noticed behind bathroom door (removed ☺️), generally good, car park surface should be renovated.
Some flat pillow should be provided. ☺️
There is no night receptionist on board. I stayed in room 34 and a lady in room 14 was shouting with someone on the phone one of the night for an hour from midnight to roughly 1am. Her room was under my room and I couldn't sleep at all. I gave up and tried to ask help but there was nobody on the reception. So I went to speak to her and ask her to stop. Luckily she listen to me.
Car park surface is really bad especially when you turn off from the ring road in front of the pub.
This is never a 4 star hotel.
What was to like??
The room is old and very dated.
We cut our fingers trying to turn the shower on, then we were scolded as water temperature was ridiculous.
As for Marco pierre whites restaurant it was absolutely terrible,holes in the ceiling and as for the food it was terrible,overpriced and not worth the price paid. Maybe he should pop in for a visit and see how his name is being dragged down.
Location was great for cruise. Staff was excellent. Rooms great.
Very satisfied as is
Breakfast was minimal. Have stayed in Leonardo Brighton. The Breakfast there has a lot more choice
Staff were all helpfuland polite.
See above
Great location, super facilities, top class restaurants and bars, great health centre and brilliant staff (friendly, welcoming, helpful and professional)
No dislikes
Lovely breakfast!
The chap who tried to hurry us out of our room at check out was quite brusque and although we were running a bit late, I was trying to help my three kids get organised and I didn’t need any extra stress
Lovely hotel looked great.
NA
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