Leonardo Royal Southampton Grand Harbour

Hotels
Leonardo Hotels
8.3 (12443 reviews)
West Quay Road , Southampton , gb

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast options
Cons:
Poor spa facilities
Cleanliness issues
Unfulfilled amenity promises

Categories

Cleanliness
7.05
Guests reported issues with cleanliness, including damp smells and unkempt facilities.
Service
9.55
Many guests praised the friendly and accommodating staff.
Location
9.55
The location was consistently highlighted as a strong point.
Room Quality
8.05
Rooms were reported to be comfortable and spacious, with some minor issues.
Amenities
6.55
Spa and pool facilities were disappointing and not as advertised.
Value for Money
8.05
Expectations were not fully met based on advertised amenities.
Food and Beverage
9.05
Food received positive reviews, especially breakfast options.
Overall Experience
8.55
Generally pleasant stay but hampered by unmet expectations regarding amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:03

Property Description

Luxury Waterfront Location
Leonardo Royal Hotel Southampton Grand Harbour boasts a stunning glass atrium and spa, offering sea views and exquisite dining options.

Rena Spa and Fitness Center
Indulge in beauty treatments at Rena Spa, unwind by the indoor pool, or work out at the modern fitness center.

Elegant Rooms and Dining
Experience 4-star comfort with flat-screen TVs, free Wi-Fi, and scenic views at the Marco Pierre White Steakhouse Bar & Grill.

To book your stay at Leonardo Royal Hotel Southampton Grand Harbour and enjoy a Full English breakfast, visit our website now!

Important information:

Please note that on-site parking is available for guests only at an extra cost and subject to availability. Limited parking throughout September due to the Southampton International Boat Show.

Please inform the property if any of the guests are children, so the rooms can be set accordingly.

Please note additional beds are subject to availability and by prior arrangement. The standard double bedrooms cannot accommodate an extra bed.

The times for children using the swimming pool will be as follows: 8am – 9.30am (last entrance will be 9am) 4pm – 7pm (last entrance will be 6.30pm), and on weekends 8am – 11am (last entrance will be 10:30am) 4pm – 7pm (last entrance will be 6.30pm)

If you are booking the dinner, bed and breakfast rate, please contact the property prior to arrival to arrange timings for the dinner reservation.

Please be aware that any special dietary requirements need to be mentioned in advance to avoid the delay in any sittings.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SOU

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs GBP 14 per day.

Location

Guest Reviews

8.3
Based on 12443 reviews
Cleanliness: 7.05
Service: 9.55
Location: 9.55
Room Quality: 8.05
Amenities: 6.55
Value for Money: 8.05
Food and Beverage: 9.05
Overall Experience: 8.55
P
Peter moshe couple il
10
Pros:

ארוחת בוקר טובה ומגוונת

2026-07-11 via Nuitee
M
Marco couple gb
10
Brilliant will be going again next year
Pros:

We have stayed several times, all of the staff very polite and friendly, we had an unexpected free upgrade to an executive suite was a lovely surprise, the room was amazing!

Cons:

Nothing

2026-07-11 via Nuitee
T
Tracy couple gb
9
If the price had been lower we would have stayed longer
Pros:

Lovely rooms that we had upgraded. Spotless clean and the lifts were very welcome

Cons:

No complaints

2026-07-11 via Nuitee
K
Kerrie couple gb
9
2026-07-11 via Nuitee
M
Michael couple gb
9
Over night stay comfortable sleep
Pros:

Really modern hotel friendly staff easy parking

2026-07-11 via Nuitee
G
Giuseppe couple it
7
Bella esperienza
Pros:

Molto accogliente

Cons:

Poco attenta ai dettagli

2026-07-11 via Nuitee
F
Frank couple de
1
Alt und dreckig
Pros:

nichts

Cons:

Das Hotel ist 32 alt und dreckig. Es wird nicht gepflegt, geputzt und nur oberflächlich renoviert. Alle ehemaligen Wasserschäden sind heute noch deutlich sichtbar. Und das waren viele. Das Personal ist inkompetent und nicht hilfsbereit. Die Zimmer sind vielleicht vor vielen vielen Jahren mal renoviert worden, aber nicht die Schränke, die sind nicht zu gebrauchen. Dusche mit schmutzigem Duschvorhang. Zimmer wurden am vorletzten Tag auch nicht gemacht. Keine Begründung, keine Entschuldigung.

2026-07-11 via Nuitee
A
ANNETTE couple gb
10
Location to cruise terminal.
Pros:

Great location and lovely hotel prior to our cruise.

2026-07-11 via Nuitee
K
Klaus couple de
3
Würde ich nicht nochmal buchen.
Pros:

Der Empfang war problemlos und professionell .

Cons:

Das Hotel hatte etliche unreparierte Wasserschäden . Das Personal der Hotelbar war unprofessionell und zum Feierabend ab 22uhr besonders laut , damit man auch auf jeden Fall schnell verschand. Insgesamt war das Hotel renovierungsbedürftig und unsauber.

2026-07-11 via Nuitee
E
Erica couple gb
10
2026-07-11 via Nuitee
E
Eve solo_traveller gb
8
2026-07-11 via Nuitee
C
Chris couple gb
10
Really impressed lovely hotel which I would recommend.
Pros:

Location and high quality rooms

Cons:

Nothing

2026-07-11 via Nuitee
D
David couple gb
8
Will stay again
Pros:

Location, balcony, AC very good , Fridge

Cons:

I had two room this week. First one was much nicer/bigger £122/night
Second one was smaller still nice with slightly better AC but was 370/night which was a bit much for the room tbh. No fridge either! But all in all a good hotel with a nice pool

2026-07-10 via Nuitee
S
Shenton solo_traveller gb
10
Nice way to start our cruise holiday..
Pros:

The overall ambience of the hotel was very welcoming and friendly.

Cons:

Not a lot to not like, maybe the bedroom balcony could do with a refurb

2026-07-10 via Nuitee
J
joseph couple gb
7
2026-07-10 via Nuitee
M
martin solo_traveller gb
10
A very enjoyable experience
Pros:

Throughly enjoyed my stay the hotel had everything you could want. I will be staying again

Cons:

Reception was a bit slow

2026-07-10 via Nuitee
L
Lisa extended_group gb
8
would recommend the hotel but not Marco's resturant
Pros:

The room was very clean and comfortable, breakfast was also really good selection was excellent

Cons:

Marco Pierre White's resturant was very over priced for poorly cooked steak, however the waiting staff were lovely

2026-07-10 via Nuitee
G
Gregory solo_traveller us
8
2026-07-10 via Nuitee
H
Helen couple gb
7
2026-07-10 via Nuitee
G
graham couple au
9
Excellent exactly what we were looking for
Pros:

Close proximity to all features of Southampton

Cons:

Nil

2026-07-10 via Nuitee