Leonardo Royal Southampton Grand Harbour

Hotels
Leonardo Hotels
8.3 (12856 reviews)
West Quay Road , Southampton , gb

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast options
Cons:
Poor spa facilities
Cleanliness issues
Unfulfilled amenity promises

Categories

Cleanliness
7.05
Guests reported issues with cleanliness, including damp smells and unkempt facilities.
Service
9.55
Many guests praised the friendly and accommodating staff.
Location
9.55
The location was consistently highlighted as a strong point.
Room Quality
8.05
Rooms were reported to be comfortable and spacious, with some minor issues.
Amenities
6.55
Spa and pool facilities were disappointing and not as advertised.
Value for Money
8.05
Expectations were not fully met based on advertised amenities.
Food and Beverage
9.05
Food received positive reviews, especially breakfast options.
Overall Experience
8.55
Generally pleasant stay but hampered by unmet expectations regarding amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:03

Property Description

Luxury Waterfront Location
Leonardo Royal Hotel Southampton Grand Harbour boasts a stunning glass atrium and spa, offering sea views and exquisite dining options.

Rena Spa and Fitness Center
Indulge in beauty treatments at Rena Spa, unwind by the indoor pool, or work out at the modern fitness center.

Elegant Rooms and Dining
Experience 4-star comfort with flat-screen TVs, free Wi-Fi, and scenic views at the Marco Pierre White Steakhouse Bar & Grill.

To book your stay at Leonardo Royal Hotel Southampton Grand Harbour and enjoy a Full English breakfast, visit our website now!

Important information:

Please note that on-site parking is available for guests only at an extra cost and subject to availability. Limited parking throughout September due to the Southampton International Boat Show.

Please inform the property if any of the guests are children, so the rooms can be set accordingly.

Please note additional beds are subject to availability and by prior arrangement. The standard double bedrooms cannot accommodate an extra bed.

The times for children using the swimming pool will be as follows: 8am – 9.30am (last entrance will be 9am) 4pm – 7pm (last entrance will be 6.30pm), and on weekends 8am – 11am (last entrance will be 10:30am) 4pm – 7pm (last entrance will be 6.30pm)

If you are booking the dinner, bed and breakfast rate, please contact the property prior to arrival to arrange timings for the dinner reservation.

Please be aware that any special dietary requirements need to be mentioned in advance to avoid the delay in any sittings.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SOU

Location

Guest Reviews

8.3
Based on 12856 reviews
Cleanliness: 7.05
Service: 9.55
Location: 9.55
Room Quality: 8.05
Amenities: 6.55
Value for Money: 8.05
Food and Beverage: 9.05
Overall Experience: 8.55
K
Katy family_with_children gb
8
Lovely big room but expensive for one night.
Pros:

Good location

Cons:

Didn’t know I’d be charged more because it was one child. No bubble bath, shower cap etc
12 year old not allowed in the pool until after 4. We wanted to use it in the afternoon.

2026-08-29 via Nuitee
F
Federico couple ch
8
Pros:

Lage, Grösse des Zimmers, Personal

2026-08-29 via Nuitee
S
Sarah family_with_children gb
9
2026-08-29 via Nuitee
P
Patricia solo_traveller us
10
Pros:

Excellent service. Very nice room with a view of the harbor.

2026-08-29 via Nuitee
E
Emily couple gb
9
2026-08-29 via Nuitee
K
Kristján Birgir couple is
6
2026-08-29 via Nuitee
T
Tiffany solo_traveller gb
10
2026-08-29 via Nuitee
D
darrell couple us
9
Good location for a precruise stay.
Pros:

Close to cruise terminals.

Cons:

Property is showing its age and needs a serious refresh.

2026-08-29 via Nuitee
M
McDougall solo_traveller gb
1
2026-08-28 via Nuitee
D
Dawn couple gb
10
Had a perfect stay and were upgraded so perfect start to our holiday
Pros:

Big choice and very tasty

2026-08-28 via Nuitee
S
Sharon couple us
4
Pros:

The people

Cons:

We waited over 5 hours for our room, then placed in an "upgrade" which had a defective TV and ventilation system. We were moved again to a lesser room with similar issues, but the only one available!! The fiasco added another two hours to our "check in." No apologies offered. To add insults, a shower mat - which you need to "request" from the front desk - was never produced either and we used a towel for the floor of the the phonebooth-type shower. No 4 star... closer to an overpriced 2!

2026-08-28 via Nuitee
A
Anne couple gb
10
Wonderful stay with all the comfort I needed
Pros:

Polite and friendly staff, very helpful, nothing too much to help you.

Cons:

Coffee very weak, would prefer coffee served, not machines.

2026-08-28 via Nuitee
A
Anna couple gb
7
Ok, but a little too tired for the price.
Pros:

Good location. We had a balcony with sea view which was nice.

Cons:

It’s a bit tired in areas, at a glance it’s lovely but then when you’re staying there you see the leaks and torn upholstery that bring it down. Also the shower in our suite was ridiculously small, massive bathroom with the tiniest shower know to man.

2026-08-28 via Nuitee
P
Paul couple gb
7
Pros:

Location. Bar staff friendly.

Cons:

Room not cleaned . Breakfast very average

2026-08-28 via Nuitee
C
Chris solo_traveller gb
9
2026-08-28 via Nuitee
J
Janet solo_traveller gb
9
Very good
Pros:

Location , cleanliness, welcoming

Cons:

Was disappointed they didn’t have lactose free milk at breakfast

2026-08-28 via Nuitee
M
Michael couple gb
5
Awful, all we did was complain about the Hotel standards, instead of enjoying ourselves.
Pros:

location was OK

Cons:

Breakfast was OK, nothing special, could have been kept warmer.
My wife has Gluten & Lactose Intolerance, finding anything for her to eat was extremely difficult
Rooms are old & Tired, had to complain numerous times.
Went out to my Brothers wedding, when we came back to the Hotel the staff had made the bed & changed the Towels, but did not clean the room dirty cups & glasses were left which we had used that Morning, very poor & ruined our day.

2026-08-28 via Nuitee
V
Vipond solo_traveller gb
10
2026-08-28 via Nuitee
L
Lee solo_traveller gt
7
2026-08-28 via Nuitee
S
Soleymani couple gb
10
2026-08-28 via Nuitee