Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Accommodating staff
Cons:
Cleanliness issues
Poor service at the restaurant

Categories

Cleanliness
7.88
Some reviews mentioned cleanliness issues, particularly in relation to room cleanliness and dirty carpets.
Service
9.35
The staff was reported to be nice and accommodating, though there were several service complaints regarding the restaurant.
Location
10
The location was consistently praised for its proximity to key attractions and beautiful views.
Room Quality
8.84
Rooms had some notable issues, like uncomfortable beds and noise complaints, but overall decent quality.
Amenities
9.37
Positive mentions of amenities like the gym, activities, and atmosphere, though some specific comments raised concerns.
Value for Money
8.83
Several mentions of high parking fees and service-related disappointments slightly marred the value perception.
Food and Beverage
7.88
Significant negative feedback on restaurant service and food quality during dinner.
Overall Experience
9.87
Despite some drawbacks, many guests expressed a strong desire to return, suggesting an overall positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 22:37

Property Description

Panoramic Views and Spacious Rooms:
Queen Kapiolani Hotel offers stunning panoramic views of Diamond Head from its outdoor pool and sun terrace. The spacious rooms are elegantly decorated and equipped with modern amenities like a 49-inch flat-screen TV and a refrigerator.

Convenient Amenities and Services:
Enjoy the convenience of beach towels, beach chairs, WiFi, and access to a business center during your stay. The hotel also provides local and toll-free calls, as well as an in-room security deposit box for your peace of mind.

Prime Location for Exploration:
Located just 1 block from Waikiki Beach, Queen Kapiolani Hotel is the perfect base for exploring Honolulu. With Honolulu Zoo and Kapiolani Park across the street and Ala Wai Golf Course nearby, there is no shortage of activities to enjoy during your stay.

Book your stay at Queen Kapiolani Hotel now to experience the best of Waikiki Beach and Diamond Head views!

Important information:

The hotel fee is charged by the property at check-in. The fee includes the following amenities:
-Welcome sample drink whip at Aloha Whip (pineapple juice or Dole)
-Weekly entertainment and discounted on-property guest activities
-Yoga On-The-Go (carrying bag, mat, jump rope, foam roller, fitness cables)
-24-Hour fitness center access and discounted yoga classes
-Daily surf demonstrations (Hans Surf School)
-In-room Chromecast streaming device
-High-speed WiFi
-24-Hour business center access
-Guest printing services (print from laptop or smart device to the business center printer)
-Beach chairs, beach towels and sunscreen (sample in-room & dispenser at pool)
-Ice and water stations
-Complimentary QK postcards
-In-room digital safe and refrigerator
-Unlimited local and 1-800 calls

An incidental deposit via credit card is required at check-in and refundable at check-out less any incidental charges incurred during your stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HNL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$55 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 50 per day.

Location

Guest Reviews

9
Based on 3733 reviews
Cleanliness: 7.88
Service: 9.35
Location: 10
Room Quality: 8.84
Amenities: 9.37
Value for Money: 8.83
Food and Beverage: 7.88
Overall Experience: 9.87
6
635evettem Couples
10
Gorgeous views, awesome staff
Pros:

Gorgeous views, quick check in and out services, friendly staff, vintage retro hotel room feels, excellent experience!

2026-06-26 via Tripadvisor
P
P7911CMdavidy Family
10
Perfect in and out stay
Pros:

Short stay but everything was perfect. Conveniently located hotel and rooms with awesome views of the beach, Diamond Head, and the Zoo.

2026-06-26 via Tripadvisor
L
lynnrA172YU Couples
10
Rest and relaxation
Pros:

We love the Queen Kapiolani. We go over from the Big Island about once a month, twice this June. We love the location, staff, and the retro style. It is great place to relax, close to the beach, and within walking distance of all that Waikiki has to offer.
I'd recommend the Tokyo pancakes at the Deck and the flavored mimosas. Mimosas at the pool is a great way to spend time.
We always find the rooms clean, cool, and comfortable. Looking forward to our trip there in July!

2026-06-25 via Tripadvisor
L
lowelyngaoiran Family
6
Musty Odor In Room
Pros:

We reserved for 3 rooms (2 double queens), 1 studio.
The room where I stayed smelled stale/damp/mildewy. We had to turn off the window AC and open the window to let the outside air clear the smell. We stayed for 2 nights and the smell remained specially if the AC is turned on. This was room 716. Room 705 had a bit of that smell as well.
The staff were nice, my kids loved the gym.

2026-06-25 via Tripadvisor
B
brianrO7814MT Solo travel
10
Best stay in Waikiki I could have asked for
Pros:

The most ideal stay I could have imagined in Waikiki. It has everything I could have wanted and more. The hotel is beautiful, clean, efficient. The room was comfy and clean. The staff is extremely friendly and helpful. The location is perfect being less than one minute walk from the beach right beside all the action but secluded enough to be restful. And the VIEWS of Diamond head are hard to beat. Great value for money.

2026-06-25 via Tripadvisor
6
666emeraldaf NONE
10
Confirmed view in room, so 10/10
Pros:

Confirmed the Mountain View and it was great to wake up to! Complimentary beach towels were helpful. On the quieter side of Waikiki which was nice.

2026-06-25 via Tripadvisor
L
Lynda couple nz
10
Fantastic
Pros:

Location and friendly staff

2026-06-25 via Nuitee
6
68kristoffere Business
10
Work Stay
Pros:

Good location, nice well kept hotel with friendly staff.

2026-06-24 via Tripadvisor
A
albertoc415 Family
8
Solid option
Pros:

Very nice and clean boutique hotel within walking distance to Waikiki Beach and all the restaurants and shops. We stayed 2 nights in a double queen room. Room was small but the beds were comfortable. The lobby area is pretty cool and the staff were very helpful.

2026-06-24 via Tripadvisor
8
840mariahl NONE Wasilla, Alaska
8
Overall decent experience
Pros:

We had a good experience staying at this hotel. The location is great, close to the beach and the zoo and aquarium if you have kiddos. I loved that you could borrow beach chairs and towels easily. I first booked a studio not realizing how tiny the room truly was, but when we upgraded to the bigger room, it was sooooo much better. There was a bit of traffic (garbage and delivery trucks) super early and late at night plus from the elevator, but I feel like that is the case at most hotels. We enjoyed our week long stay at the hotel and would consider staying here again. Oh the staff were all super nice and handled my sweet little toddler super well. We were all friends at the end of our stay.

2026-06-24 via Tripadvisor
T
T9409MAjavic Couples
2
Welcome go park by the zoo
Pros:

Valet reached capacity … instructed to drive across the street and park in the zoo parking lot for $1.50 an hour. Zoo only offers 4 hour max and i want to sleep. Will i get a ticket over night ? Great way to start my trip…

2026-06-24 via Tripadvisor
G
Gregg solo_traveller us
9
2026-06-24 via Nuitee
B
briannad995 Couples
6
Room 306 is bad
Pros:

We are kamaʻāina and wanted a stay cationfor the weekend. We were "upgraded" to an ADA room directly next to the elevators and 20 feet away from the restaurant. The room was not soundproof at all, and because the pool is there too all we heard was children screaming and every conversation at the bar all night. Additionally, the valet was full all weekend and so had to park ~ 10 min walk away each day. Otherwise was close to the beach, far away from the center of Waikiki, but lots of restaurants to try and stuff to do. Wouldn't necessarily recommend to my friends or family though.

2026-06-23 via Tripadvisor
E
E9140YKtomp Family
10
Top shelf accommodations
Pros:

Awesome experience! View of Waikiki, clean, attentive and pleasant staff, few minute walk to the beach or zoo.

2026-06-23 via Tripadvisor
C
christineK4047NR NONE Honolulu, Oahu, Hawaii
10
Our 3 week stay
Pros:

Gerald was awesome, providing us awesome cleaning services! Great food at the deck. Registration desk was super helpful. And the valet services were great as well.

2026-06-23 via Tripadvisor
S
Shirley-Anthony91 NONE Honolulu, Oahu, Hawaii
10
Gerald is awesome!!
Pros:

He is hospitable and kind! Really went above and beyond for us. We are new and looking for a place to stay and enjoyed our stay at the Queen Kapiolani thanks to the wonderful people here. Especially Gerald.

2026-06-23 via Tripadvisor
V
Valeria00716 NONE
10
Queen Kapiolani review:
Pros:

I’ve been staying here for two weeks, and the service is great. Is the first hotel here in Hawaii where the staff is really nice to us, especially the room service guy Gerald; he is very polite, attentive, and helpful with local recommendations, always bringing a warm and welcoming attitude. <3 And the coffee downstairs' at the lobby is great, matcha nearby “As you like Waikiki” the best one.

2026-06-23 via Tripadvisor
J
Jessica couple us
7
Great location, but the staff could be nicer.
Pros:

Great walking distance to everything!! The restaurant and coffee bar here is also so good!!

Cons:

I think the property itself is great but everything involved an upgrade and paying more. I requested a good view and a higher floor for my bday and first time in Hawaii and I got a high-ish floor (the 5th out of 18+ floors) with a view of other buildings. To upgrade it costs extra per night. To check in early it costs extra too, plus some of the staff here are rude.

2026-06-23 via Nuitee
N
Natalia couple us
10
2026-06-23 via Nuitee
J
J628DJrobertb Couples
10
ALWAYS a great stay!
Pros:

I simply cannot tell you how much we love staying at The Queen Kapiolani! The staff are just wonderful! We’ve been staying at The Queen at least twice a year and there’s no other place we will consider!

2026-06-22 via Tripadvisor