Sheraton Tucson Hotel & Suites

Hotels
•
Sheraton
8.2 (398 reviews)
5151 East Grant Road , Tucson , us

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Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean rooms
Excellent customer service
Great breakfast
Convenient location
Cons:
Issues with cleanliness in common areas
Excessive rules and restrictions
Construction hindering access

Categories

Cleanliness
7.53
The hotel was very clean, though there were mentions of holes in the carpet and dirty hall carpets.
Service
9
Excellent customer service was noted, though there were some issues with communication.
Location
8.54
Convenient location next to amenities but some issues with hotel entrance due to construction.
Room Quality
7.99
Rooms were clean and nice, but there were complaints about fake balconies and noisy AC.
Amenities
7.52
Facilities had many rules and restrictions, and no ice machine was found.
Value for Money
8.48
Overall a good value considering the services provided.
Food and Beverage
8.53
Complimentary breakfast was very good with a delightful service team.
Overall Experience
8
Guests appreciated the staff and cleanliness but noted several areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:39

Property Description

Luxurious Amenities

This hotel, just a block away from the Tucson Medical Center, offers a perfect blend of comfort and convenience. Guests can unwind in the hot tub or take a refreshing dip in the outdoor pool. Each room is equipped with modern amenities such as cable TV, free Wi-Fi, a refrigerator, and a coffee maker.

Fitness and Dining

Stay active at the modern gym or indulge in delicious Arizona-style cuisine at the on-site restaurant, Glowbal. The outdoor fire pits provide a cozy setting to relax and enjoy local performances.

Nearby Attractions

Conveniently located, the Sheraton Tucson Hotel & Suites is just 5 miles from the University of Arizona and 6 miles from Davis-Monthan Air Force Base. Experience the best of Tucson during your stay!

Book your stay now at the Sheraton Tucson Hotel & Suites for an unforgettable experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Please note - Our pool and hot tub will be closed for resurfacing beginning August 16, 2021. Work is estimated to last 35-45 days.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TUS

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and costs USD 5.95 per 24 hours.

Location

Guest Reviews

8.2
Based on 398 reviews
Cleanliness: 7.53
Service: 9
Location: 8.54
Room Quality: 7.99
Amenities: 7.52
Value for Money: 8.48
Food and Beverage: 8.53
Overall Experience: 8
B
Bibiana • family_with_children • us
10
2026-01-20 • via Nuitee
L
Lawana • solo_traveller • us
8
Na
Pros:

The construction was a negative. The front desk was marred by computer screens as though they were hiding behind them. In that the facility as a whole had NO CASH may I suggest am ATM.? The breakfast was very good and the servers were delightful. You can only tip them I using an app. My time didn't allow for messing with that and I wasn't allowed to leave a top at the front front desk. That penalized the people who appear to be working the hardest.

Cons:

Na

2026-01-20 • via Nuitee
B
Bibiana • family_with_children • us
10
2026-01-20 • via Nuitee
M
Martin • couple • us
6
The hotel is nice but really lacked in guest relations and customer service considering the $200 a night price tag when
Pros:

The pool area was spacious and great for the kids. The room was very clean. Nice to have a restaurant and bar on site.

Cons:

The platform beds and the pillows were super uncomfortable. The half door on the walk-in shower was poorly designed allow allowing water to spray all over the bathroom when you take a shower. My kids slipped on the wet tile several times. Not having a microwave in the room was also frustrating. There was a staff member that kept coming up to us while we were having drink drinks at the fire pit and lecturing us about people having outside alcohol. I understand that’s the rule and there might have been some that we’re not following it in a group adjacent to us. However, it got a bit tiresome after the fourth or fifth time the same guy came over to us considering we spent almost $150 at the restaurant.

2026-01-19 • via Nuitee
I
Irene • couple • us
9
Only thing they would not give me was a discount because I had my husband on the hospital d
Pros:

Very good

2026-01-19 • via Nuitee
C
charles • couple • us
7
2026-01-19 • via Nuitee
A
Andrew • solo_traveller • us
1
Front desk staff ( lady) unprofessional , unhelpful and rude. Obviously doesn’t like her job and offered very poor custo
Pros:

Not much

Cons:

Dingy place
Dog barking incessantly next room, staff didn’t do anything about it. I love dogs but it seemed dog left on his own in room.

2026-01-12 • via Nuitee
J
Janine • family_with_children • us
9
2025-12-31 • via Nuitee
J
Joseph • couple • us
10
We loved it
Pros:

Love the cleanness and the lighted mirror in bathroom

Cons:

Had to leave lol

2025-12-28 • via Nuitee
C
Courtis • couple • us
9
2025-12-25 • via Nuitee
M
MARIA • family_with_children • mx
10
2025-12-20 • via Nuitee
L
Lynn • couple • us
10
2025-12-04 • via Nuitee
P
Pablo Andres • couple • mx
1
2025-12-03 • via Nuitee
M
Mishianand • couple • us
10
2025-11-30 • via Nuitee
C
Carol • solo_traveller • us
7
Pros:

Convenience, great shower, bottled water

Cons:

Rock hard , dirty/worn hall carpet

2025-11-29 • via Nuitee
A
Anne • couple • us
8
Pros:

Clean and efficient

Cons:

No good restaurants within walking distance

2025-11-28 • via Nuitee
L
Lupita • family_with_children • us
9
2025-11-22 • via Nuitee
M
Michael • couple • us
8
2025-10-27 • via Nuitee
M
Michael • couple • us
8
2025-10-27 • via Nuitee
T
Thierry • extended_group • fr
9
2025-10-13 • via Nuitee