Clayton Hotel Belfast City

Hotels
8.2 (2828 reviews)
22 Ormeau Avenue , Belfast , GB

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Need for renovation
Inconsistent service quality

Categories

Cleanliness
7.69
Inconsistent cleanliness reported in multiple reviews, including hair in the sinks and dated rooms.
Service
8.66
Staff were generally friendly and welcoming, providing a good experience overall.
Location
9.2
Multiple guests praised the excellent central location.
Room Quality
7.65
Rooms were described as basic and needing updates, with some issues like noise.
Amenities
7.68
Some amenities were missing or not as advertised, such as the coffee machine.
Value for Money
8.14
General expectation of quality for the price, though some felt it fell short.
Food and Beverage
8.19
Breakfast was liked, but specific items were disappointing, impacting the overall food experience.
Overall Experience
8.36
Mixed experiences reported, but overall satisfaction with location and some services.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 05:00

Property Description

City Views and Stylish Bar
Clayton Hotel Belfast offers a chic stay with a bar and stunning city views. Enjoy air-conditioned rooms with free WiFi and modern amenities.

Delicious Dining Options
Indulge in a buffet or Full English/Irish breakfast at the on-site restaurant offering local cuisine. Special dietary requests are catered to with vegetarian, dairy-free, and vegan options available.

Convenient Location
Situated just 700 meters from The Belfast Empire Music Hall, the 4-star hotel is close to popular attractions like The Waterfront Hall and Ulster Museum. With a 24-hour front desk and room service, Clayton Hotel Belfast ensures a comfortable and memorable stay.

Book now for an unforgettable experience at Clayton Hotel Belfast!

Important information:

If you have made an advance purchase booking, please be advised that you will receive a payment link to complete the purchase within 24 hours of making the booking. Failure to complete payment may result in cancelation of your booking

'Group T&C's for 8 or more rooms booked': The hotel will require a nonrefundable 10% deposit to confirm any bookings made of 8 or more rooms. The hotel will contact the booker to advise of the full T&C's for group bookings and to request the deposit amount. Nonpayment of the requested deposit will mean the hotel will cancel the booking for all rooms.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BFS

Location

Guest Reviews

8.2
Based on 2828 reviews
Cleanliness: 7.69
Service: 8.66
Location: 9.2
Room Quality: 7.65
Amenities: 7.68
Value for Money: 8.14
Food and Beverage: 8.19
Overall Experience: 8.36
E
Emma • couple • ie
7
2026-10-17 • via Nuitee
J
Johnny21335 • family_with_children • ie
8
2026-10-15 • via Nuitee
I
Imaan • family_with_children • gb
3
Very disappointing stay!
Pros:

The location was excellent, walking distance from main attraction and shopping

Cons:

Cleanliness was a major issue throughout our stay. There were rust marks and dust in various areas, and when I touched the TV, my hand was covered in dust. The bathroom was in a similar condition. As these issues were evident from the first day, we decided not to request housekeeping due to concerns about the cleaning standards. Leaves near the lift on our floor also remained there throughout our stay, becoming increasingly scattered as guests walked over them.

We also experienced an issue with all the electrical sockets in our room failing at around 2 am on the night before checkout. Reception assured us the issue would be addressed by 8 am, but the morning staff were unaware of the situation. A maintenance engineer eventually discovered that the circuit breaker was inside our bathroom, contrary to what we had initially been told. This was particularly frustrating as we had a flight to catch and needed to charge our phones.

Having stayed at Clayton hotels in other cities without any issues, I was particularly disappointed by this experience. I expected the same standards of cleanliness, maintenance and customer service, but unfortunately, this hotel fell well below expectations.

2026-10-14 • via Nuitee
R
Robert • couple • gb
10
Great hotel great location
Pros:

Location

Cons:

Toilet was not working

2026-10-14 • via Nuitee
N
NGilmore26 • family_with_children • gb
10
2026-10-14 • via Nuitee
T
tutuianu • solo_traveller • gb
9
2026-10-14 • via Nuitee
J
James • couple • ca
8
Good
Pros:

Location

2026-10-13 • via Nuitee
O
owen • solo_traveller • gb
8
2026-10-12 • via Nuitee
N
Noreen • family_with_children • gb
10
Comfortable beds great location
Pros:

Good breakfast

Cons:

Nothing

2026-10-12 • via Nuitee
K
Katie M. • extended_group • ie
10
Very nice, very comfortable
Pros:

I liked the staff and how handy the check in and check out was. I also liked that there was extra pillows in the room. It’s the little things.

Cons:

Under the beds were not cleaned and the sink wasn’t either. Location is a bit out of the way but that can’t be helped.

2026-10-12 • via Nuitee
R
Rachel • solo_traveller • gb
7
Great location, room a bit tired
Pros:

Location was amazing, minutes walk from everything that we wanted to do and see. Staff were lovely, room was comfortable.

Cons:

Room was tired in places, stained carpet and bathroom fittings need some minor repairs. Shower pressure was weak when using the rainfall shower. If the price had been £50 a night lower, the price would have matched the room standard.

2026-10-11 • via Nuitee
S
Stephen • couple • gb
9
2026-10-11 • via Nuitee
D
DENISE • solo_traveller • uy
7
Hotel correcto.
Pros:

Hotel correcto.

Cons:

Las camas y almohadas, necesitarían recambio.

2026-10-11 • via Nuitee
F
FitzGerald • solo_traveller • ie
9
Pros:

Hotel very clean. Staff very friendly.

Cons:

Its only something minor but was given an accessible room even though I didnt request an accessible room.

2026-10-11 • via Nuitee
S
Simone • extended_group • de
10
Empfehlenswertes Hotel in optimaler Lage für den Besuch von Belfast
Pros:

Das Frühstück war sehr gut - eine große Auswahl und immer frisch - vor allem auch frisches Obst und Gemüse (Gurke, Paprika), es wurde ständig frisch aufgefüllt; das war das beste Frühstück auf unserer 16-tägigen Irland-Rundreise.

Die zentral Lage ist perfekt, um Belfast zu erkunden - alle Sehenwürdigkeiten und Einkaufsstraßen sind fussläufig erreichbar und ebenfalls viele Restaurants und Bars.

Das Personal war sehr freundlich und hilfsbereit - unsere Koffer waren nicht mitgekommen, man hat uns unterstützt und jede Bitte erfüllt, die möglich war !!

Cons:

ich habe nichts zu beanstanden - alles war sehr gut

2026-10-11 • via Nuitee
M
Marie Kelly • couple • ie
10
Wonderful staff.
Pros:

Amazing staff.. such wonderful staff. From the receptionist on our arrival. To the restaurant staff for our meal, to the bar staff that night, to the room cleaning lady the next day.. all wonderful, all smiling, all happy people. Happy staff give out a wonderful vibe. Thank you.

Cons:

We hated the low chairs in the bar area. Dreadful, the tables were too high for them. You couldn’t eat from them. We felt like we were Alice in wonderful… ha ha . Get rid of those orange chairs around the tables please x

2026-10-11 • via Nuitee
D
Denis • solo_traveller • gb
10
2026-10-10 • via Nuitee
J
Jaye • extended_group • ca
8
2026-10-10 • via Nuitee
S
Siobhan • solo_traveller • au
8
Pros:

The size of the room is good and location near transport links like Grand Central Station. The breakfast was very good.

2026-10-10 • via Nuitee
O
Oonagh • couple • gb
10
2026-10-10 • via Nuitee