Clayton Hotel Belfast City

Hotels
•
Clayton
8.2 (1934 reviews)
22 Ormeau Avenue , Belfast , gb

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Need for renovation
Inconsistent service quality

Categories

Cleanliness
7.69
Inconsistent cleanliness reported in multiple reviews, including hair in the sinks and dated rooms.
Service
8.66
Staff were generally friendly and welcoming, providing a good experience overall.
Location
9.2
Multiple guests praised the excellent central location.
Room Quality
7.65
Rooms were described as basic and needing updates, with some issues like noise.
Amenities
7.68
Some amenities were missing or not as advertised, such as the coffee machine.
Value for Money
8.14
General expectation of quality for the price, though some felt it fell short.
Food and Beverage
8.19
Breakfast was liked, but specific items were disappointing, impacting the overall food experience.
Overall Experience
8.36
Mixed experiences reported, but overall satisfaction with location and some services.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 05:00

Property Description

City Views and Stylish Bar
Clayton Hotel Belfast offers a chic stay with a bar and stunning city views. Enjoy air-conditioned rooms with free WiFi and modern amenities.

Delicious Dining Options
Indulge in a buffet or Full English/Irish breakfast at the on-site restaurant offering local cuisine. Special dietary requests are catered to with vegetarian, dairy-free, and vegan options available.

Convenient Location
Situated just 700 meters from The Belfast Empire Music Hall, the 4-star hotel is close to popular attractions like The Waterfront Hall and Ulster Museum. With a 24-hour front desk and room service, Clayton Hotel Belfast ensures a comfortable and memorable stay.

Book now for an unforgettable experience at Clayton Hotel Belfast!

Important information:

If you have made an advance purchase booking, please be advised that you will receive a payment link to complete the purchase within 24 hours of making the booking. Failure to complete payment may result in cancelation of your booking

'Group T&C's for 8 or more rooms booked': The hotel will require a nonrefundable 10% deposit to confirm any bookings made of 8 or more rooms. The hotel will contact the booker to advise of the full T&C's for group bookings and to request the deposit amount. Nonpayment of the requested deposit will mean the hotel will cancel the booking for all rooms.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BFS

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.2
Based on 1934 reviews
Cleanliness: 7.69
Service: 8.66
Location: 9.2
Room Quality: 7.65
Amenities: 7.68
Value for Money: 8.14
Food and Beverage: 8.19
Overall Experience: 8.36
N
Niall • couple • gb
6
2026-02-15 • via Nuitee
H
Hamilton • couple • gb
10
Great city centre location.
Pros:

Breakfast excellent with friendly staff.

Cons:

Unfortunately I didn't realise that the pool had been shut so was expecting to go for a swim.

2026-02-14 • via Nuitee
R
Ronan • solo_traveller • ie
3
It was terrible, as it was like Fawlty Towers.
Cons:

The hotel does not have its own parking, only choice was to park on the street and pay for street parking or drive around the corner to a multi storey parking facility, that I could not find, and directions were poor to it, by the receptionist. I opted for parking on the street, but the parking app did not work as I had a southern registration vehicle and the app could not match my vehicle. Had to run down to the parking meter at 8am the next morning, but machine only accepted coins, and I did not have any coins, would'nt accept credit card. I eventually got coins from reception to suffice for one hour parking. Receptionist wasnt very helpful, next morning.

When I checked into my room, the heating was not working. The receptionist the previous night I checked in was helpful, Claudia, and she did her best. I was moved to a suite. There was a machine constantly on all night outside my window, and I could not sleep all night. The shower was also cold in the morning, no hot water.

Breakfast was very poor...

I would not recommend this hotel to stay in.

2026-02-14 • via Nuitee
R
Roisin • couple • gb
10
Pros:

Beautiful hotel so clean

Cons:

Only thing I could say bad about hotel was it was very cold everywhere in it .. rooms sooo cold .. we had 3 rooms booked and all 3 said same

2026-02-14 • via Nuitee
C
catherine • couple • gb
4
Disappointing, issues with cleanliness of the room. Issues with service in evening.
Pros:

Location

Cons:

Cleanliness and service

2026-02-14 • via Nuitee
G
Gillian • solo_traveller • gb
10
Lovely Hotel
Pros:

Convenient to the city centre, lovely staff very helpful. Rooms were spotless, breakfast was lovely everything you need. Quick and easy check in/out. Highly recommend!

2026-02-13 • via Nuitee
M
Mark • solo_traveller • ie
6
Pros:

Excellent location.

Cons:

Used towels were not replaced for clean towels 1 day.
Noisy water pipes in ceiling all night long.
Slow bar staff.

2026-02-13 • via Nuitee
S
Sarah • couple • gb
6
Pros:

Location

Cons:

Room was dated and felt unclean. Quite pricey for a standard room.

2026-02-12 • via Nuitee
S
Sarah • family_with_children • gb
10
Pros:

Staff were fantastic. Receptionist was so efficient and friendly.
We rang Reception to request extra coffee and it arrived within 5 minutes 👏👏👏

2026-02-12 • via Nuitee
R
Robbie • extended_group • gb
10
great choice at value for money
2026-02-12 • via Nuitee
S
Sophie • couple • gb
10
2026-02-12 • via Nuitee
G
Grace • couple • gb
10
Pros:

Staff very friendly

Cons:

Nothing

2026-02-11 • via Nuitee
G
George • extended_group • gb
9
Clean, modern and great value for money.
Pros:

Room was clean, modern and more luxurious than we were expecting for a hotel at this price. Facilities were clean and fancy. Plenty of room for a triple room too.

Cons:

We were not expecting the beds to be inseparable from a double bed into two singles. There were also no extra duvets or pillows available in the room which you would usually expect from a triple room.

2026-02-11 • via Nuitee
A
Anne • couple • gb
9
2026-02-11 • via Nuitee
A
Aidan • solo_traveller • ie
4
Pros:

Location

Cons:

Heating Didnt work initially, cold decor didnt help, breakfast was good but the required bowls plates all had to be requested

2026-02-11 • via Nuitee
A
Ann • couple • ie
8
2026-02-11 • via Nuitee
J
jandK1656HI • Family
10
Very welcoming
Pros:

We had a fabulous stay! Very clean and Breakfast was excellent. Great Staff very helpful and professional- I think it was Smail who gave us tips on what to see in and around Belfast and Yaya and John were excellent too! We will definitely be staying again - Thank you for a great stay!

2026-02-10 • via Tripadvisor
M
Mariaw21 • Friends getaway • Donegal Town, County Donegal
2
Poor standard of accomodation/service and zero customer service
Pros:

The room was absolutely Baltic! I complained when we arrived at 2pm, again at 7pm and again at 9pm ! On each occasion I was told it was dealt with , ended up with a heater left in the room ?not plugged in ! Then had to get a fan heater ! Got no sleep with the noise of 2 heaters!The 2 course meal, was chip shop style, the honey chicken was a sticky mess and the fish was half raw , nobody came to table to ask if everything was ok. At checkout I informed the staff member that I was not happy and I wanted to speak to manager. There was none available , I left my email and mobile number to be contacted yesterday , and still no contact !! Very disappointing

2026-02-10 • via Tripadvisor
S
Shaun • couple • gb
6
Pros:

Location
Price

Cons:

Breakfast hot food not hot
Plates not hot
Should be teapots to make tea
Carpet room 330 not clean
Heating in room had 2 ring 2 times to something done to it

2026-02-10 • via Nuitee
C
Claire • couple • gb
7
Pros:

Great location - around 15 minutes from the lively Cathedral quarter if you like that kind of thing, or 5 minutes from some really nice local pubs and restaurants if not. Titanic quarter about 35-40 mins walk. Belfast city airport about 12 minutes in a taxi but the 600 bus drops off at city hall which is 10 mins walk away and goes right to the front of the terminal.
The hotel has a nice large bar and restaurant in the lobby and expansive conferencing facilities. No pool - apparently it closed some time ago but I believe there is a gym. Rooms have had a spruce up to some extent and are comfortable if a little dated. No traffic noise even though our room overlooked the road outside.
Staff at night were great - brought biscuits and tea and milk to our room on request but the daytime reception staff not so much. Cleaning staff very helpful and friendly.
Luggage was able to be stored behind reception when we arrived early and was made easily available at check in time.

Cons:

The hotel is very tired. They've done their best to refresh the rooms, but the absence of a mini fridge for keeping drinks, snacks and fresh milk is a bit of a let down really. The furniture is old but still functional at least and there is a safe. Bathrooms terrible - very old fashioned and tired. The shower has no hot water whatsoever on each of the three mornings we stayed. We were assured that some came to look on day 2 but alas, still no hot water. This resulted in the need to take early morning baths which is time consuming and wasteful. Tiles missing and pretty grubby all over. No toilet brush either.
Key cards failed to work on two occasions during our 3 night stay and we noticed that this was happening with other guests too.
Lighting in the room terrible for makeup application - no overheads, just dim lamps and over-bed lighting.

2026-02-10 • via Nuitee