Mansión by Bernalo Hotels

Hotels
8 (724 reviews)
La Piedra Vereda , Guatapé , co

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Luggage storage
Tour desk
Ironing service
See all facilities

Review Highlights

Pros:
Nice location
Friendly staff
Cons:
Cleanliness issues
Room maintenance problems

Categories

Cleanliness
7.35
Some reviews mention issues with cleanliness, including problems with water and maintenance.
Service
9.05
Many reviews noted the friendliness and attentiveness of the staff.
Location
9.35
Multiple reviews highlight the excellent location and views from the hotel.
Room Quality
6.85
Complaints include discomfort with beds and maintenance issues in the rooms.
Amenities
7.85
Amenities received mixed reviews, particularly regarding the pool and internet.
Value for Money
7.85
Some reviews express concerns about pricing and perceived value.
Food and Beverage
7.35
Food received mixed reviews; while some enjoyed it, others found it lacking.
Overall Experience
8.35
General sentiment indicates a good experience, despite some specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 00:41

Property Description

Luxurious Accommodation with Stunning Views

Outdoor Swimming Pool and Relaxing Sauna

Delicious Dining Options and 24/7 Room Service

Experience the ultimate relaxation at Hotel Mansión Guatapé with its outdoor swimming pool, sauna, and sun terrace. Indulge in delicious meals at the on-site restaurant and enjoy round-the-clock room service. The luxurious rooms offer breathtaking views and are equipped with all the necessary amenities for a comfortable stay. With hiking and cycling opportunities nearby, there's no shortage of activities for adventure enthusiasts. Book your stay now at Hotel Mansión Guatapé for an unforgettable experience in Guatapé.

Check-in and check-out hours:
Airport code: MDE

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for COP 10,000 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 724 reviews
Cleanliness: 7.35
Service: 9.05
Location: 9.35
Room Quality: 6.85
Amenities: 7.85
Value for Money: 7.85
Food and Beverage: 7.35
Overall Experience: 8.35
M
Maria • couple • us
10
2026-03-10 • via Nuitee
O
Odalis • couple • mx
8
Pros:

Notre séjour s’est bien passé. Le personnel est super sympa.
La chambre était spacieuse, mais l’éclairage n’était pas très bon.

Les photos ne sont pas vraiment à jour : on voit que l’hôtel a vieilli, donc j’étais un peu déçue.

Cons:

Mauvais éclairage de la chambre.
La robinetterie et la douche auraient aussi besoin d’être renouvelées.

2026-03-05 • via Nuitee
J
Jason • couple • us
8
A great place to stay
Pros:

Location, the views and the lovely staffs

Cons:

The food

2026-03-01 • via Nuitee
S
Sam • family_with_children • gb
9
Beautiful hotel, lots of comfort and very close to Guatape and the big rock.
Pros:

A beautiful hotel with friendly staff and excellent facilities. The pool area was great and the views were glorious. The friendly staff didn't speak English and our Spanish was pretty poor but real efforts were made and we managed to communicate really well. Thank you for that!

Cons:

The only down side was that the weather wasn't quite good enough to enjoy the fabulous pool area.

2026-03-01 • via Nuitee
P
pablo • extended_group • fr
10
Pros:

Localisation
Tranquille
Calme
Sécurisé

Cons:

Rien à signaler

2026-02-27 • via Nuitee
J
juan • extended_group • ve
8
Buen hotel y ubicación mala comida
Pros:

La piscina climatizada y las instalaciones

Cons:

La comida es mala deberían mejorar y tener más variedad

2026-02-27 • via Nuitee
J
José Julian • couple • co
10
2026-02-25 • via Nuitee
I
I • couple • co
10
Fantástica experiencia
Pros:

La acomodación

2026-02-25 • via Nuitee
M
MSANCHEZL • extended_group • co
7
2026-02-13 • via Nuitee
L
lina • couple • gb
10
Pros:

Increible lugar, todo un encanto. Y las personas super amables. Volveria mil veces

2026-02-12 • via Nuitee
S
Sheila • extended_group • es
6
Un hotel alejado
Pros:

Las vistas a la piedra

Cons:

El olor en las habitaciones a humedad, las toallas con machas de humedad, el corte de agua en las habitaciones, el acceso por carretera a pie es un poco peligroso.

2026-02-11 • via Nuitee
D
Diana • solo_traveller • co
8
2026-02-09 • via Nuitee
O
Ordenes carmona • family_with_children • cl
10
2026-01-30 • via Nuitee
W
William Santiago • couple • co
10
Pros:

Todo fue super lindo, 100% recomendado

2026-01-28 • via Nuitee
G
Guerra • couple • pa
10
2026-01-26 • via Nuitee
C
Claudio • couple • cl
10
Pros:

Habitación. Genial. Piscina temperada

Cons:

Baños de 2 piso.. deben encender bombas para que llegue el agua, el restaurante es bastante caro para la calidad de la cominda

2026-01-26 • via Nuitee
I
Iris • couple • pr
9
Pros:

Las facilidades super buenas limpio todo

Cons:

No me gusto la ducha resbala demasiado y no tiene nada para la persona aguantarse

2026-01-25 • via Nuitee
M
MARIANO • couple • es
4
No val la pena anar hi
Pros:

L ubicacio

Cons:

Aquest hotel no és un quatre estrelles
Si bé l ubicacio es immillorable,les habitacions deixen molt baix la seva categoria.dintre , no hi ha cap lloc per dexar hi la roba, ni tan sols poder penjar la. No hi ha aigua calenta.La sauna és fluixa,la porta no tanca bé ni tampoc les finestres,sense secador de cabell ni cap estri de tocador.NO ES RECOMANABLE.

2026-01-25 • via Nuitee
A
Angela • couple • co
8
Tranquilidad
Pros:

La vista hacia la piedra.

Cons:

El internet muy malo y la luz en nuestra habitación muy baja

2026-01-23 • via Nuitee
P
Paola • couple • pa
8
Pros:

La vista

Cons:

El ruido

2026-01-22 • via Nuitee