Arena de Santa Fe by Bernalo Hotels

Hotels
•
Independent
7.6 (5 reviews)
Via Pasa Real, Finca Mi Potrero, Santa Fe de Antioquia, Antioquia, 57057 , Santa Fe de Antioquia , CO
57-3188802203

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Pets allowed

Facilities

Free breakfast
Free WiFi
24-hour front desk
Terrace
Garden
Sauna
Picnic area
Library
Free breakfast
Smoke-free property
See all facilities

Property Description

Recreational Amenities
Enjoy the outdoor pool, spa tub, and sauna for a relaxing stay.

Dining and Drinks
Savor a delicious meal at Arena and unwind with a drink at the bar/lounge.

Convenient Features
Take advantage of complimentary breakfast, business center, and free parking.

Plan your stay at Hotel Arena and indulge in a perfect blend of relaxation and convenience!

Important information:

  • There is no hot water on site.
  • If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
  • Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MDE

Property Policies

  • Pets

    Pet max weight (per pet) in kg is 10

  • Pets

    Pets allowed

  • General

    No hot water onsite

  • Pets

    Pet max weight (per pet) in lb is 22

  • General

    Social distancing measures are in place

See all policies

Location

Guest Reviews

7.6
Based on 5 reviews
C
Carlos
8
Pros:

Exceso de Reguetón en la música

2021-07-22 • via Nuitee
S
Sebastian
10
Hotel Arena
Pros:

Todo estuvo súper bien

2021-04-17 • via Nuitee
C
Catalina
2
Pros:

Pésima experiencia, después de ingresar al hotel y estar en habitación, no sacaron porque la reserva no registraba y nunca nos dieron solución a nada

2021-01-28 • via Nuitee
N
NIGEL
4
Good hotel needs to improve customer service.
Pros:

I made a reservation for a superior room. Quoted price for the room was 180k COP. Upon check in was not advised my room has been downgraded and also charged more for a smaller room 200k COP. I asked the young girl at the front desk that this is not the room I reserved as per the website. She advised me the pictures are not reflective of the rooms available. I asked her then why is the a price difference for the rooms on the website which You chose to advertise por potential customers. She advised me that the booking I made two months in advance is oversold now. As I won't be able to stay in that room. I asked her why then would you charge me more for a room of lesser value then the one I reserved. No response. I said would you be offering me any complimentary services. Nothing was offered. Upon checking into my room the air conditioner was not working. When advised to the gentleman working at night a new room was offered.

The staff at the hotel are great. Slight improvements needs to be made for better communication.

Upon check-in should be advised if my room is available or not. Also offered some form of compliments due to the issue to offset the inconvenience.

Also advertise accurately the rooms which are available.

As a customer I would appreciate being offered what I paid for. If it's not available to some unseen or uncomfortable circumstances the hotel should take responsibility and accountability and offer some form of compensation.

2021-01-28 • via Nuitee
P
Peter • family_with_children
8
Pros:

I had a good experience, the kids loved the pool but a larger jacuzzi would have been nice (they appear to have one but it was drained). The complimentary breakfast was fine.

2020-12-09 • via Nuitee