Krystal Cancun All Inclusive

Hotels
•
Grupo Hotelero Santa Fe
7.4 (212 reviews)
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500 , Cancun , MX
52-998-8489800

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Facilities

Full-service spa
Boat tours nearby
Fitness facilities
Parasailing nearby
Free beach club on site
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic soda bottles
Guest education on local ecosystems and culture
See all facilities

Review Highlights

Pros:
Great location
Awesome staff
Beautiful views
Cons:
Cleanliness issues
Poor room quality
Food quality below expectations
Service inconsistencies

Categories

Cleanliness
6.48
The room had a bad humid smell, which suggests cleanliness issues.
Service
8.45
Staff are generally described as awesome, but there were significant issues with service regarding reservations.
Location
9.49
Close to every attraction in Zona hotelera, which enhances the location sentiment.
Room Quality
5.94
Rooms described as outdated with discomfort due to noise and bad views.
Amenities
7.97
Amenities have potential but have notable issues such as bar hours and food variety.
Value for Money
6.93
Concerns over overcharging and hidden fees indicate poor value for money.
Food and Beverage
6.48
Food at buffets was below average, impacting the overall food experience.
Overall Experience
7.45
Guests had mixed experiences, with some positive aspects but significant inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:56

Property Description

Discover your dream getaway at Krystal Cancun All Inclusive, where luxury meets convenience in the heart of Cancun.

Relaxation Redefined
Unwind at our full-service spa, offering rejuvenating massages and facials, or soak your worries away in the outdoor pool and hot tub. Fitness enthusiasts will appreciate our state-of-the-art fitness center.

Culinary Delights
Savor exquisite local and international cuisine at Aquamarina, one of our four exceptional dining options. Enjoy 24-hour room service or a refreshing drink from the poolside bar while soaking up the sun.

Unmatched Amenities
With complimentary Wi-Fi, concierge services, and free valet parking, everything is taken care of for your ultimate convenience. Our 502 air-conditioned rooms feature modern comforts, including LED TVs and coffee makers.

Don’t miss out on this extraordinary experience; book your stay at Krystal Cancun All Inclusive today!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Covid

    Onsite COVID-19 testing (PCR) is available

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7.4
Based on 212 reviews
Cleanliness: 6.48
Service: 8.45
Location: 9.49
Room Quality: 5.94
Amenities: 7.97
Value for Money: 6.93
Food and Beverage: 6.48
Overall Experience: 7.45
P
Patricia • solo_traveller • br
10
2026-05-29 • via Nuitee
L
Luciana • couple • br
10
Muito bom, descontos e agrados com benefícios de utilização da infraestrutura. Tínhamos um concierge. Adoramos
Pros:

Amei tudo

Cons:

Maravilhosa

2026-05-29 • via Nuitee
J
Jules • family_with_children • mx
9
2026-05-26 • via Nuitee
M
Maria Cristina • family_with_children • br
10
Pros:

Café da manhã era ótimo

Cons:

A comida do restaurante mediterrâneo.

2026-05-25 • via Nuitee
F
FABIANA • family_with_children • br
8
Bom custo benefício
Pros:

A localização do hotel é ótima, próxima ao Coco Bongo, linhas de ônibus, bares e restaurantes. É um hotel estruturado e ao mesmo tempo acolhedor, fácil de se locomover e acessar as piscinas e comodidades. Acho melhor que aqueles resorts imensos que temos que caminhar quilômetros para chegar a algum local de interesse.

Cons:

Hotel com quarto antigo e a limpeza deixou a desejar. Pegamos dias com muito sargaço na praia (isso não é culpa do hotel) mas acho que também prejudicou a experiência.

2026-05-24 • via Nuitee
T
Thomas • solo_traveller • us
10
2026-05-24 • via Nuitee
C
Claudio • solo_traveller • br
10
Pros:

Toda estrutura de convivência e do quarto são ótimas. Chuveiro bom, cama boa, ar condicionado bom, limpeza do quarto ótima, localização é maravilhosa a poucos metros do cocobongo e todos os melhores bares e restaurantes. Ter as opções dos 4 restaurantes é um plus maravilhoso.

2026-05-22 • via Nuitee
J
Jose • family_with_children • mx
4
decepcionante
Pros:

la ubicacion, la alberca

Cons:

mal servicio, mal personal, mal administracion, los alimentos del all inclusive muchos que desear, en general no me gusto el lugar, no me volveria a quedar ahi

2026-05-21 • via Nuitee
C
Carlos • solo_traveller • us
4
Pros:

Location

Cons:

The all inclusive was poorest. I paid 900 for cheap food and cheap drinks. Not worth it

2026-05-21 • via Nuitee
Y
Yulianeth • solo_traveller • pa
7
Krystal Cancún🌴
Pros:

El hotel divino, el personal en especial Damariz la chica que me ayudo a organizar todo desde antes de mi llegado fabulosa, el personal de aseo, meseros, chef, todos maravillosos❤️Sin duda el calor humano y la calidez hacen qué la estadía sea más amena!

Cons:

El personal de seguridad, tuve un inconveniente con una seguridad que me trato de manera despectiva y se noto su manifestación de racismo qué por el tono de mi color, yo no podía estar en dicho hotel, que quien me había dejado entrar, aun yo portando mi brazalete de socia (Otra estafa más que te venden a tu llegada, como una Propuesta de inversión y demás, no caigan en eso) portando 2 brazaletes de dicho hotel y la chica de manera grosera y altanera me trato a mi y a mi esposo como intrusos dentro del hotel, situación que quiso empañar nuestra estadía de 7dias, que apenas iniciaban, sin embargo decidimos pasar la página y resaltar la amabilidad del resto del personal del hotel y sus restaurantes tanto el Mediterráneo, como Las Velas, si o si tienes que visitarlos❤️

2026-05-20 • via Nuitee
A
Adriana • couple • ie
9
Buena ubicación
Pros:

La ubicación está muy bien, el muelle de donde salen los ferrys a Isla Mujeres está a menos de 10 min caminando. La playa se veía linda, desafortunadamente nos tocó sargazo.

Cons:

Había dos elevadores y solo uno estaba funcionando, para la cantidad de gente que había hospedada, no era suficiente

2026-05-17 • via Nuitee
Y
Yocelin • solo_traveller • mx
8
Pros:

La ubicacion frente a una de las mejores playas.

Cons:

El acoso del. Personal para venderme un paquete de masajes. Me perseguían por todos lados,apenas estaba entrando a la habitacion y ya me estaban llamando para venderme estos paquetes a pesar que les habia dicho que veniamos de un largo viaje y lo que queriamos era descansar. No me dejaban en paz. Cada vez que bajaba, me abordaban.
Por otro lado, la bulla que hacen los huéspedes los f8nes de semana.

2026-05-16 • via Nuitee
M
Marcelo • couple • us
10
Outstanding
Pros:

Excellent facilities

Cons:

Nothing

2026-05-14 • via Nuitee
J
Jama • solo_traveller • sk
8
2026-05-13 • via Nuitee
L
Larissa • couple • br
8
Cons:

.

2026-05-13 • via Nuitee
F
Felipe • extended_group • us
8
Excelente lugar para descansar
Pros:

Muy céntrico todo, comida muy rica y muy agradable

Cons:

Los colchones y almohadas, muy duras

2026-05-12 • via Nuitee
H
hector • couple • us
10
Amazing stay with outstanding service, friendly staff, and unforgettable hospitality from Aurora Ramos and Dulce!
Pros:

We had a great experience staying at this property. Everything was clean, comfortable, and very well organized. The staff was always friendly and helpful, which made our stay even more enjoyable.

A special thank you to Aurora Ramos for her amazing attention and support throughout our stay. She was always attentive, kind, and willing to help with anything we needed, including our reservations. Her professionalism and customer service truly made a difference in our experience.

We also want to mention Dulce, our server at the beach, who was incredible the entire time. She always made sure my tumbler was refilled and that we always had drinks without even having to ask. Her attentiveness and positive attitude made our beach days even better.

We truly appreciated everyone’s hospitality and would definitely stay here again!

2026-05-11 • via Nuitee
D
DIANA • family_with_children • pe
7
TRANQUILA Y BONITA.
Pros:

SI ME GUSTÓ LA UBICACIÓN FRENTE AL MAR,, LA VISTA ES PERFECTA SI PIDES UNA HABITACION FRENTE AL MAR.

Cons:

UNQUE NO TIENE MUCHAS SILLAS POR PARTE DEL HOTEL PARA DISFRUTAR DE LA PLAYA CON SOMBRA, TAMBIEN FALTAN SILLAS EN LA PISCINA, POR LO AGLOMERADO QUE ES, NO ACEPTAN EFECTIVO EN NINGUN TRAGO, POR LO DEMAS TODO BIEN, SOLO HAY UN ASCENSOR QUE DEMORA MUCHO EL TRASLADO DE SUBIDA Y BAJADA A LOS CUARTOS.

2026-05-08 • via Nuitee
C
Candice • family_with_children • br
9
Excelente para relaxar - pergunte sobre a cama balinesa para quem reserva pelo booking
Pros:

Quartos excelentes, comida boa, praia maravilhosa à frente

Cons:

Você tem que correr para pegar uma cadeira em frente à praia ou à piscina

2026-05-07 • via Nuitee
H
hector • couple • us
10
Pros:

Really love the costumer service, from everyone

2026-05-07 • via Nuitee