Krystal Cancun All Inclusive

Hotels
•
Grupo Hotelero Santa Fe
7.4 (212 reviews)
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500 , Cancun , MX
52-998-8489800

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Facilities

Full-service spa
Boat tours nearby
Fitness facilities
Parasailing nearby
Free beach club on site
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic soda bottles
Guest education on local ecosystems and culture
See all facilities

Review Highlights

Pros:
Great location
Awesome staff
Beautiful views
Cons:
Cleanliness issues
Poor room quality
Food quality below expectations
Service inconsistencies

Categories

Cleanliness
6.48
The room had a bad humid smell, which suggests cleanliness issues.
Service
8.45
Staff are generally described as awesome, but there were significant issues with service regarding reservations.
Location
9.49
Close to every attraction in Zona hotelera, which enhances the location sentiment.
Room Quality
5.94
Rooms described as outdated with discomfort due to noise and bad views.
Amenities
7.97
Amenities have potential but have notable issues such as bar hours and food variety.
Value for Money
6.93
Concerns over overcharging and hidden fees indicate poor value for money.
Food and Beverage
6.48
Food at buffets was below average, impacting the overall food experience.
Overall Experience
7.45
Guests had mixed experiences, with some positive aspects but significant inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:56

Property Description

Discover your dream getaway at Krystal Cancun All Inclusive, where luxury meets convenience in the heart of Cancun.

Relaxation Redefined
Unwind at our full-service spa, offering rejuvenating massages and facials, or soak your worries away in the outdoor pool and hot tub. Fitness enthusiasts will appreciate our state-of-the-art fitness center.

Culinary Delights
Savor exquisite local and international cuisine at Aquamarina, one of our four exceptional dining options. Enjoy 24-hour room service or a refreshing drink from the poolside bar while soaking up the sun.

Unmatched Amenities
With complimentary Wi-Fi, concierge services, and free valet parking, everything is taken care of for your ultimate convenience. Our 502 air-conditioned rooms feature modern comforts, including LED TVs and coffee makers.

Don’t miss out on this extraordinary experience; book your stay at Krystal Cancun All Inclusive today!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Covid

    Onsite COVID-19 testing (PCR) is available

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7.4
Based on 212 reviews
Cleanliness: 6.48
Service: 8.45
Location: 9.49
Room Quality: 5.94
Amenities: 7.97
Value for Money: 6.93
Food and Beverage: 6.48
Overall Experience: 7.45
D
Diego • family_with_children • co
5
2026-06-27 • via Nuitee
T
Théo • couple • fr
7
2026-06-26 • via Nuitee
N
Noe • extended_group • us
8
Not good pillows. The sink was leaking. No small towel
Pros:

Location

Cons:

To old

2026-06-25 • via Nuitee
N
Nick • solo_traveller • us
5
Great location very inappropriate to charge to watch a fifa match in a lobby that’s for registered guests
Pros:

Location

Cons:

They charged for watching the Mexico match in the lobby. You pay for what you drink and eat while the game was on other than that it’s included. Very wrong to do

2026-06-24 • via Nuitee
N
Nick • solo_traveller • us
3
Very great location just very bothered for the fact we had to pay to be on the hotel lobby of mon 1200 pesos when we alr
Pros:

Location

Cons:

Plumbing in rooms is very old and hallways have a moldy smell

2026-06-24 • via Nuitee
A
AMERICA ISABEL • solo_traveller • mx
6
2026-06-23 • via Nuitee
M
Meyer • solo_traveller • ca
8
Very pleasant location except for the inconvenience of the elevator
Pros:

The staff

Cons:

Elevator not working for two weeks and nobody seems to care. I heard one employee saying that this is not a 5 star hotel and we had to accept.

2026-06-22 • via Nuitee
C
Claudia • solo_traveller • mx
9
Pros:

Ubicacion, precio

Cons:

En realidad todo bien

2026-06-22 • via Nuitee
A
Andreas • solo_traveller • de
7
Guter Aufenthalt in bester Lage in Cancun
Pros:

Schönes großes Hotel, feine Poolanlage, Strandzugang, Restaurant im Hotel, Zimmer sind in Ordnung,

Cons:

Bad etwas in die Jahre gekommen, Klimaanlage ziemlich laut

2026-06-21 • via Nuitee
S
Sofía • solo_traveller • mx
6
Pros:

El trato del personal y la ubicación

Cons:

Se veía viejo todo en especial la tina de baño y las toallas
Me percate que ahí mismo al momento se dejo a mitad de precio de lo que yo pagué con anticipación por lo mismo

2026-06-19 • via Nuitee
J
Javier Alexis • family_with_children • mx
1
2026-06-17 • via Nuitee
C
Cristal • couple • us
7
2026-06-17 • via Nuitee
R
Ricardo • solo_traveller • mx
10
Pros:

Excelente ubicación

Cons:

Nada

2026-06-15 • via Nuitee
A
Arroyabe Hernández • couple • co
7
buen servicio
Pros:

ubicación

Cons:

nA

2026-06-15 • via Nuitee
P
Pimienta • solo_traveller • mx
10
Pros:

La señorita Alejandra estupenda atencion así cono todos los meseros se esmeran para que uno se sienta bien.

Cons:

Lo único que no me gustó fue pese a las habitaciones excelentes el aire demasiado frío

2026-06-14 • via Nuitee
A
Arriola • couple • sv
4
Podría mejorar
Pros:

Vista

Cons:

Bufet malo ,personas mal encaradas ,servicio pésimo,comida muy restringida hay muchas restricciones en los restaurantes a la carta

2026-06-13 • via Nuitee
L
Leonardo • couple • br
10
Maravilhoso
Pros:

Toda a parte de recepção e atendimento.

2026-06-09 • via Nuitee
A
Andre • couple • br
8
2026-06-09 • via Nuitee
Y
Yu Cheng • couple • cr
7
Nice stay, but not the room we booked.
Pros:

Clean and nice.

Cons:

I booked a King size bed room, when checking in was told it was not available even though I paid extra for it. We resorted to sleeping in two individual beds for our honey moon.

2026-06-09 • via Nuitee
F
Fernanda • extended_group • br
8
2026-06-06 • via Nuitee