Krystal Cancun All Inclusive

Hotels
•
Grupo Hotelero Santa Fe
7.4 (212 reviews)
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500 , Cancun , MX
52-998-8489800

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Facilities

Full-service spa
Boat tours nearby
Fitness facilities
Parasailing nearby
Free beach club on site
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic soda bottles
Guest education on local ecosystems and culture
See all facilities

Review Highlights

Pros:
Great location
Awesome staff
Beautiful views
Cons:
Cleanliness issues
Poor room quality
Food quality below expectations
Service inconsistencies

Categories

Cleanliness
6.48
The room had a bad humid smell, which suggests cleanliness issues.
Service
8.45
Staff are generally described as awesome, but there were significant issues with service regarding reservations.
Location
9.49
Close to every attraction in Zona hotelera, which enhances the location sentiment.
Room Quality
5.94
Rooms described as outdated with discomfort due to noise and bad views.
Amenities
7.97
Amenities have potential but have notable issues such as bar hours and food variety.
Value for Money
6.93
Concerns over overcharging and hidden fees indicate poor value for money.
Food and Beverage
6.48
Food at buffets was below average, impacting the overall food experience.
Overall Experience
7.45
Guests had mixed experiences, with some positive aspects but significant inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:56

Property Description

Discover your dream getaway at Krystal Cancun All Inclusive, where luxury meets convenience in the heart of Cancun.

Relaxation Redefined
Unwind at our full-service spa, offering rejuvenating massages and facials, or soak your worries away in the outdoor pool and hot tub. Fitness enthusiasts will appreciate our state-of-the-art fitness center.

Culinary Delights
Savor exquisite local and international cuisine at Aquamarina, one of our four exceptional dining options. Enjoy 24-hour room service or a refreshing drink from the poolside bar while soaking up the sun.

Unmatched Amenities
With complimentary Wi-Fi, concierge services, and free valet parking, everything is taken care of for your ultimate convenience. Our 502 air-conditioned rooms feature modern comforts, including LED TVs and coffee makers.

Don’t miss out on this extraordinary experience; book your stay at Krystal Cancun All Inclusive today!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Covid

    Onsite COVID-19 testing (PCR) is available

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7.4
Based on 212 reviews
Cleanliness: 6.48
Service: 8.45
Location: 9.49
Room Quality: 5.94
Amenities: 7.97
Value for Money: 6.93
Food and Beverage: 6.48
Overall Experience: 7.45
C
Carlos A. • friends
8
Pros:

Fantastic beach view and the staff was very friendly.

2025-10-11 • via Nuitee
A
Amparo • family
10
Pros:

Everything

2025-10-09 • via Nuitee
T
Tesfalem • partner
10
Pros:

Everything was so good

2025-10-07 • via Nuitee
W
Wilma • family_with_children
10
Pros:

Clean room excellent housekeeping very polite all over the staff’s of kyrstal cancun are very polite and helpful for each and every guest’s. The best hotel staff we ever incounter. Highly recommend to all our family’s and friends in Vancouver Canada. differently looking forward on coming back to Krystal Cancun Mexico

2025-10-04 • via Nuitee
A
Agustin
10
Pros:

Great wonderfull we Will be back thanks

2025-10-01 • via Nuitee
G
Graciela • family
10
Pros:

The only bad thing of this Resort, we did not like that the bars around the pool they all close at 6 pm..... and if you wanted some alcoholic drink the only bar inside won't service you because you are wet, how do they expect us to be dry if we were in the pool!!!!! everything else excellent service staff are awesome. Just to many ridicules resort rules.

2025-09-22 • via Nuitee
A
Ana Maria • family
10
Pros:

Close to every attraction in Zona hotelera.

2025-09-17 • via Nuitee
V
Victoria • partner
6
Pros:

The staff was absolutely amazing besides a lady named Abigail who kept reserving the wrong restaurants for the wrong days they weren’t even open causing a huge inconvenience, and the food at the restaurants was good, but the food at the buffets was very below average. They stated we were given “VIP status” with ability to choose what floor etc. yet they gave the farthest and last room on the 2nd floor with a supposed “city view” instead was a view of the ceilings of other buildings and extremely extremely loud at all times of day especially at night!!! Horrible.

2025-09-14 • via Nuitee
H
Huy Quang • partner
6
Pros:

Ok

2025-09-13 • via Nuitee
L
Lealyn • family
2
Pros:

Over charging

2025-09-07 • via Nuitee
S
Saurabh • family
10
Pros:

Loved staying here

2025-09-07 • via Nuitee
R
Roxana
10
Pros:

Very good now that Food years ago the Food it was disgusting but now 10/10 ⭐️⭐️⭐️⭐️⭐️

2025-09-04 • via Nuitee
E
Elizabeth
10
Pros:

All you need for your vacation “location is excellent “
All staff very friendly.

2025-09-02 • via Nuitee
P
paul • partner
10
Pros:

Loved it !

2025-08-31 • via Nuitee
T
Tyler • family
10
Pros:

Everything was great!!

2025-08-31 • via Nuitee
J
Jerry Soriano • family
8
Pros:

The hotel staff is polite and good service

2025-08-28 • via Nuitee
M
Miguel • family
6
Pros:

The property is in an excellent location, but the hotel needs some updates. The beds are not very comfortable, and the rooms look outdated.

2025-08-28 • via Nuitee
Y
Yesenia • friends
2
Pros:

Elevators weren’t working. Staff is very rude. Food is disgusting as well as drinks.

2025-08-26 • via Nuitee
A
Apoleane • family_with_children
10
Pros:

Wonderful

2025-08-25 • via Nuitee
M
mayleen
6
Pros:

Was a great stay with a beautiful view .

2025-08-22 • via Nuitee