Chateau On The Park - Christchurch, A Doubletree By Hilton

Hotels
Doubletree by Hilton
8.5 (2441 reviews)
189 Deans Avenue, Riccarton, Christ , Christchurch , nz

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable beds
Good food quality
Cons:
Service inconsistencies
Room mismatches
Cleanliness concerns

Categories

Cleanliness
7.64
Some guests noted issues with cleanliness and room conditions.
Service
8.61
Mixed reviews; some praised the staff, while others noted poor service experiences.
Location
9.65
Many guests appreciated the convenient location.
Room Quality
7.6
Some complaints about room mismatches and downsized accommodations.
Amenities
8.63
Facilities were generally praised, though some were noted as outdated.
Value for Money
8.59
Value was considered good, with reasonable pricing for certain amenities.
Food and Beverage
8.64
Positive feedback on meals, but some wanted more variety in breakfast options.
Overall Experience
8.61
General experience was positive despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:27

Property Description

Tranquil Gardens and Exceptional Amenities

Nestled in 5 acres of serene gardens, Chateau on the Park offers a peaceful retreat just minutes from Christchurch's bustling city center.

Luxurious Rooms and Dining

Indulge in well-appointed rooms featuring modern amenities like air conditioning, satellite TV, and free Wi-Fi. Enjoy exquisite dining at Garden Court Brasserie with garden views or unwind at The Den Bar with a cozy fireplace.

Convenient Location and Nearby Attractions

Benefit from a complimentary shuttle to the CBD and explore nearby attractions like Hagley Park and the Botanic Garden. With key locations just a short drive away, Chateau on the Park is your gateway to the best of Christchurch.

Book now to experience a perfect blend of tranquility and convenience at Chateau on the Park.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 3 years old and over stay for NZD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 2441 reviews
Cleanliness: 7.64
Service: 8.61
Location: 9.65
Room Quality: 7.6
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 8.64
Overall Experience: 8.61
C
Carin solo_traveller nz
10
Fantastic hotel
Pros:

Very good breakfast. The warm cookie at check in was delicious.

Cons:

The closest access door from our room to the car park were closed as there was work done, so we had to go around to the main entrance to access our car. Not a huge problem but would have been nice walking a shorter distance to reach the parking lot.

2026-06-26 via Nuitee
J
Jonathan solo_traveller au
9
Pros:

We loved the hotel
The staff were amazing and friendly

Cons:

Our only problem was the room needed Netflix or Sky would have been very welcome

2026-06-26 via Nuitee
T
Thomas couple nz
9
2026-06-24 via Nuitee
F
FENG YU couple tw
10
2026-06-24 via Nuitee
S
Shashikant family_with_children au
9
Excellent!
Cons:

A microwave could be useful in the delux room

2026-06-23 via Nuitee
B
Burton couple au
9
Comfortable place to stay close to city and easy to get to from the airport.
Pros:

Great location. Staff were helpful and friendly. Very clean, comfortable and quiet. The food at the restaurant for dinner and breakfast was nice.

Cons:

All was fine

2026-06-22 via Nuitee
L
Lauren couple au
10
Amazing hotel, amazing staff, great facilities, quiet and clean. 5 stars.
Pros:

Property was immaculate. Bar and restaurant served delicious food and drinks. Bed was comfortable and room was very spacious. Clean bathroom. I asked for a quiet room and received just that. Hands down the best hotel gym I’ve ever used, very well equipped with both cardio and weights. The front desk staff, particularly Jihun, were fabulous. Friendly, approachable, signed me up to Hilton honours to receive discounts, and once they found out it was our anniversary, they went above and beyond to make our stay extra special. Jennifer the housekeeper was amazing as well and went above and beyond to look after us. Oh and the buffet breakfast is awesome - well worth the price if you love a big breakfast. I will definitely stay here again.

Cons:

The only small issue I had was the in room air conditioning. It was very hot in the room, so I adjusted the temperature to be cooler, but somehow it got hotter. The next night I adjusted it in the opposite direction - and it was still hot again 😅Might need a maintenance person to look at - or potentially some stickers to say which way is hot and which way is cold. But otherwise everything was perfection.

2026-06-21 via Nuitee
S
Stuart couple nz
8
Ticked all the boxes
Pros:

Familiar location

Cons:

Feels a little pricey compared to some other places closer to town

2026-06-21 via Nuitee
S
Sharon K Yadav solo_traveller nz
8
Pros:

Very comfortable room.

2026-06-21 via Nuitee
K
Komalpreet couple au
8
Pros:

Staff was amazing
Cookies were yummy
Location was great
Room was clean

Cons:

We felt hot in the room, ac wasn’t working properly

2026-06-20 via Nuitee
R
Raelyn couple nz
9
We will definitely use again
Pros:

Reception staff were very welcoming and efficient
Room was lovely and warm very clean
Easy to just walk to the in house restaurant
Parking available

Cons:

Nothing

2026-06-19 via Nuitee
M
McGrath couple au
8
2026-06-18 via Nuitee
H
Himal couple au
8
It was okay.
Pros:

It was okay

Cons:

Some staffs were a bit rude.

2026-06-18 via Nuitee
A
Anita family_with_children sg
7
Not what I had anticipated, as this is not my first Double Trees and Hilton.
Pros:

The bed, breakfast and outdoor landscape.

Cons:

House keeper keep on forgetting that there were 3 of us and gave back 2 sets of towels only. S
They should not forget this info. Same with bottled water. Basin in the bathroom is rather small, not easy size to wash face, or this basin only for hand wash only?

2026-06-16 via Nuitee
N
Natasha solo_traveller nz
10
Pros:

Our 2 night stay was excellent.

2026-06-16 via Nuitee
H
Harminder Singh couple in
10
Pros:

Very well maintained, excellent service and nice staff.

2026-06-15 via Nuitee
Y
Yuming couple nz
6
一般能活
Pros:

一般其实

Cons:

配套设施不完备

2026-06-14 via Nuitee
M
Mi solo_traveller nz
10
2026-06-14 via Nuitee
K
Kaylene couple nz
8
2026-06-13 via Nuitee
D
Denise solo_traveller nz
8
Great place to stay. Thank you to the staff.
Pros:

Staff were excellent and really appreciated the warm cookie on arrival. It’s the little things that count. Convenient to CBD and university.

Cons:

Nothing

2026-06-13 via Nuitee