Chateau On The Park - Christchurch, A Doubletree By Hilton

Hotels
•
Doubletree by Hilton
8.5 (2366 reviews)
189 Deans Avenue, Riccarton, Christ , Christchurch , nz

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable beds
Good food quality
Cons:
Service inconsistencies
Room mismatches
Cleanliness concerns

Categories

Cleanliness
7.64
Some guests noted issues with cleanliness and room conditions.
Service
8.61
Mixed reviews; some praised the staff, while others noted poor service experiences.
Location
9.65
Many guests appreciated the convenient location.
Room Quality
7.6
Some complaints about room mismatches and downsized accommodations.
Amenities
8.63
Facilities were generally praised, though some were noted as outdated.
Value for Money
8.59
Value was considered good, with reasonable pricing for certain amenities.
Food and Beverage
8.64
Positive feedback on meals, but some wanted more variety in breakfast options.
Overall Experience
8.61
General experience was positive despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:27

Property Description

Tranquil Gardens and Exceptional Amenities

Nestled in 5 acres of serene gardens, Chateau on the Park offers a peaceful retreat just minutes from Christchurch's bustling city center.

Luxurious Rooms and Dining

Indulge in well-appointed rooms featuring modern amenities like air conditioning, satellite TV, and free Wi-Fi. Enjoy exquisite dining at Garden Court Brasserie with garden views or unwind at The Den Bar with a cozy fireplace.

Convenient Location and Nearby Attractions

Benefit from a complimentary shuttle to the CBD and explore nearby attractions like Hagley Park and the Botanic Garden. With key locations just a short drive away, Chateau on the Park is your gateway to the best of Christchurch.

Book now to experience a perfect blend of tranquility and convenience at Chateau on the Park.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 3 years old and over stay for NZD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 2366 reviews
Cleanliness: 7.64
Service: 8.61
Location: 9.65
Room Quality: 7.6
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 8.64
Overall Experience: 8.61
L
layla • couple • nz
3
The duty manager Chris Donaldson distroy the hotel’s reputation
Pros:

Compare with the price the facility and location is the best

Cons:

I am writing this complaint solely because of the duty manager Chris Donaldson. I stay at this hotel every time I come to Christchurch, and I have always been satisfied—until this time. My experience was absolutely terrible, all because of this duty manager.

When I checked in, the manager was extremely impatient. First, he threw the hotel’s complimentary biscuits onto the table and said, “Here are your free biscuits.” I believe this kind of attitude completely defeats the purpose of the hotel offering free biscuits. As a guest, being thrown free biscuits like that does not make me feel appreciated; it just makes me think they’re unnecessary. I do not want free food given with such attitude.

I handed over my ID and stated the name on my booking. He immediately contradicted me, saying the name did not match my ID, and his tone was very unpleasant. He came across as looking for an argument. Isn’t it normal for a booking name to differ from an ID name? Why was I being reprimanded by the hotel front desk for something so trivial?

He also claimed he could not find my reservation, acting extremely unprofessionally and saying, “I have no booking under your surname.” I pointed out that the booking had already been charged, so it couldn’t possibly be missing. When I found the booking reference, he didn’t even look at my phone before saying, “Oh, I’ve found it.” He was clearly being difficult and wasting my time.

It was only when my husband walked in later that his attitude toward me softened. I do not know if this manager is discriminatory against non‑white people or disrespectful toward women, but he made my experience absolutely dreadful. I chose not to complain on the spot during my trip because I didn’t want to ruin my mood.

I know writing this complaint may not change anything, but I wanted to share how I felt. All the other staff at this hotel are lovely, but this one employee has undone all their hard work. He owes an apology to his employer and his colleagues.

2026-05-09 • via Nuitee
S
SHUNSUKE • solo_traveller • jp
9
2026-05-09 • via Nuitee
M
Margaret • extended_group • us
10
Beautiful hotel.
Pros:

Beautiful property. Great breakfast.

2026-05-07 • via Nuitee
O
O'Malley • solo_traveller • nz
9
2026-05-07 • via Nuitee
P
Paul Robert Alan • extended_group • nz
8
2026-05-06 • via Nuitee
P
Philip • solo_traveller • nz
9
Pros:

Great hotel and staff were very helpful

Cons:

Nothing.

2026-05-04 • via Nuitee
P
Perez • family_with_children • nz
10
2026-05-04 • via Nuitee
A
allen • couple • nz
9
we enjoy staying there but for the first time the bed was very hard
Pros:

the service the breakfast

Cons:

the bed was very hard

2026-05-03 • via Nuitee
A
Alexander • couple • nz
8
2026-05-03 • via Nuitee
M
Milap • extended_group • in
8
Good stay but a bit over smart.
Pros:

Good location and a solid breakfast. The park is just nearby which is an amazing walk.

Cons:

There is no concierge no of you are carrying lot of luggage be prepared to lug it around. We also checked in early and asked for one room to given early out of the four we had booked. They initially said we will need to upgrade to get one early. Did that and then another room was also given. Bait and switch.

2026-05-01 • via Nuitee
P
Polly • couple • gb
9
Beautiful hotel
Pros:

Beautiful hotel, great location next to the park and botanic gardens. A great stay.

Cons:

Check in was slightly delayed due to an IT error, however we were given drinks vouchers which more than made up for it.

2026-04-30 • via Nuitee
G
Gonzalo • extended_group • nz
10
2026-04-30 • via Nuitee
H
Hayila91 • solo_traveller • au
7
2026-04-30 • via Nuitee
Y
yuqing • solo_traveller • cn
10
2026-04-29 • via Nuitee
S
Shirley • solo_traveller • au
9
I had my first ever night in NZ at The Chateau back in 2009 and relived that loveliness.
Pros:

All staff went out of their way to help me, especially Chris at check in, friendly and understanding of a little old lady stressing a bit, Rasmine (brain fog can't quite remember) on morning room cleaning was superb, helping me with the lift, the lady (Supervisor) at the desk at check out who helped me with my bags to the car. the Barista girl who went to ask Supervisor if I could have a take away thingy for my breakfast and going promptly to find one. Location .... I got a bit lost driving an unfamiliar rental car with no GPS. Not your fault but it was dark and hard to see so I ended up driving in the Exit!

2026-04-29 • via Nuitee
B
Birgit • couple • nz
10
brilliant quality time
Pros:

Great building, perfect location, beautiful features within the hotel, comfy bed, amazing breakfast

Cons:

Room could do with update (TV, Bathroom/Condensation)

2026-04-29 • via Nuitee
H
HSIN-CHING • couple • tw
8
2026-04-28 • via Nuitee
T
Takahiro • couple • jp
8
2026-04-25 • via Nuitee
S
Sarah • couple • au
5
Christchurch was fantastic.
Pros:

Breakfast was satisfactory. Parking was great.

Cons:

The fridge had two thimbles of milk, no water bottles which would have been great.
The beds were covered up nice but the bottom sheet was still just crumpled up or tucked under.
And the TV could have Netflix or other. So for $500+ we’ve had better for less money so for a Hilton Hotel we expected better.

2026-04-25 • via Nuitee
R
Rodney • solo_traveller • au
10
2026-04-25 • via Nuitee