Chateau On The Park - Christchurch, A Doubletree By Hilton

Hotels
•
Doubletree by Hilton
8.5 (2285 reviews)
189 Deans Avenue, Riccarton, Christ , Christchurch , nz

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable beds
Good food quality
Cons:
Service inconsistencies
Room mismatches
Cleanliness concerns

Categories

Cleanliness
7.64
Some guests noted issues with cleanliness and room conditions.
Service
8.61
Mixed reviews; some praised the staff, while others noted poor service experiences.
Location
9.65
Many guests appreciated the convenient location.
Room Quality
7.6
Some complaints about room mismatches and downsized accommodations.
Amenities
8.63
Facilities were generally praised, though some were noted as outdated.
Value for Money
8.59
Value was considered good, with reasonable pricing for certain amenities.
Food and Beverage
8.64
Positive feedback on meals, but some wanted more variety in breakfast options.
Overall Experience
8.61
General experience was positive despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:27

Property Description

Tranquil Gardens and Exceptional Amenities

Nestled in 5 acres of serene gardens, Chateau on the Park offers a peaceful retreat just minutes from Christchurch's bustling city center.

Luxurious Rooms and Dining

Indulge in well-appointed rooms featuring modern amenities like air conditioning, satellite TV, and free Wi-Fi. Enjoy exquisite dining at Garden Court Brasserie with garden views or unwind at The Den Bar with a cozy fireplace.

Convenient Location and Nearby Attractions

Benefit from a complimentary shuttle to the CBD and explore nearby attractions like Hagley Park and the Botanic Garden. With key locations just a short drive away, Chateau on the Park is your gateway to the best of Christchurch.

Book now to experience a perfect blend of tranquility and convenience at Chateau on the Park.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 3 years old and over stay for NZD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 2285 reviews
Cleanliness: 7.64
Service: 8.61
Location: 9.65
Room Quality: 7.6
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 8.64
Overall Experience: 8.61
G
Gunpreet kaur • family_with_children • nz
5
Pros:

Beautiful location and overall look of hotel

Cons:

Our room heat was too high, tried lowering it to cool. But didn't work.
Didn't want to go to reception as staff was super prejudiced

2026-03-28 • via Nuitee
S
SHIJIE • extended_group • cn
8
2026-03-24 • via Nuitee
C
Cédric • couple • sg
8
2026-03-24 • via Nuitee
A
Andrew • couple • nz
10
Excellent ♥️
Pros:

Everything!

Cons:

It was a little bit pricey, but nearly worth the price. It's a beautiful hotel.

2026-03-22 • via Nuitee
F
Friday • couple • nz
10
Perfect.
Pros:

Location, beautiful garden, quiet, delicious breakfast, friendly and helpful staff.

Cons:

Removal of laundry bags from the guest hallway.

2026-03-22 • via Nuitee
G
Geoff • couple • ca
10
2026-03-20 • via Nuitee
M
Masayuki • couple • jp
10
2026-03-19 • via Nuitee
S
Simon • couple • au
9
Just a great location beautifully presented with attentive service
Pros:

Beautiful presentation in this classic hotel. Up to the usual high standard offered by Hilton. Good restaurant with good food and service. Very comfortable quiet room and the free parking close to the room was a plus. Really appreciated the location on the park.

Cons:

There was little not to like. The price was acceptable having booked well in advance and appreciated the 10% discount on food and beverages as a Hilton member

2026-03-19 • via Nuitee
E
Esme • couple • gb
9
Comfortable, bright and cheerful with good food
Pros:

Good location and very helpful

Cons:

Nothing

2026-03-18 • via Nuitee
J
Jesse-Luke • solo_traveller • nz
1
2026-03-17 • via Nuitee
S
Sharon • couple • au
10
We will definitely be back
Pros:

This hotel really exceed my expectations. The grounds are breathtaking some of the best i have ever come across and I have traveled upto 40 weeks of the year for work and pleasure. The rooms were very clean and housekeeping staff very helpful.
In fact all staff that we had interactions with i couldn't fault

Cons:

The pillows were too hard for my husband but no problem for me

2026-03-16 • via Nuitee
J
Jianxiong • couple • au
7
2026-03-15 • via Nuitee
V
Valérie Mireille Isabelle • family_with_children • ch
9
Sehr empfehlenswert!
Pros:

Der Park ist wunderschön und die Lage am Hagley Park perfekt.
Gratis Parkplätze sind vorhanden.
Die Zimmer sind schön und gut eingerichtet.

2026-03-14 • via Nuitee
C
Claude • couple • ch
8
Gute Wahl, wenn man einen ruhigen Stadtaufenthalt möchte
Pros:

Das Zimmer war sehr geräumig und die Kissen sind super bequem. Der Garten ist sehr schön und spendet Ruhe. Die Verfügbarkeit von Fitness und beheiztem Pool ist sehr gut.

Cons:

Man sieht, dass es etwas in die Jahre gekommen ist.

2026-03-14 • via Nuitee
C
Christian • couple • de
9
Stilvolles Hotel am Botanischen Garten
Pros:

Prima Hotel, Parkplatz

Cons:

Eher teuer, ggf aber wegen zeitgleichen Festival.
Etwas weit zur City, aber mit Spaziergang durch Botanischen Garten sehr gut kombinierbar und dann völlig ok. Von Dinner Option (Vorbezahlt) raten wir ab, die war langweilig und enttäuschend. Besser von der Karte bestellen

2026-03-14 • via Nuitee
B
Brian • solo_traveller • us
8
2026-03-14 • via Nuitee
A
Annekatrin • solo_traveller • de
4
Schade
Pros:

Die Lage am Park ist unschlagbar.

Cons:

Das Zimmer war alt.
Die Fotos und unser Anspruch an die Doubletree-Kette haben anderes erwarten lassen, gerade bei dem Preis.

Leider kalt im Zimmer, wenn die Außentemperatur nur 13 Grad beträgt. Heizung konnte das Zimmer nicht erwärmen. Fenster alt und undicht.

Frühstück war unterirdisch.

2026-03-11 • via Nuitee
L
Laura • family_with_children • nz
8
2026-03-09 • via Nuitee
L
Lynette • couple • au
10
2026-03-08 • via Nuitee
S
Steve • couple • nz
3
Over priced dated hotel
Pros:

Pool

Cons:

Staff no ability for a late checkout unless you buy another day even for 3-4 hours a joke

2026-03-08 • via Nuitee