Best Western Downtown PLUS Music Row

Hotels
•
Best Western Plus
9.2 (2405 reviews)
1407 Division Street , Nashville , us

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Hard beds
Parking fees

Categories

Cleanliness
9.44
The hotel was noted to be really nice and clean with well-maintained facilities.
Service
9.61
Staff were friendly and accommodating, providing good service.
Location
9.45
Convenient location close to downtown and places of interest.
Room Quality
8.9
Room quality was decent, but some beds were reported as hard.
Amenities
8.93
Amenities such as breakfast and gym were appreciated, though bed quality varied.
Value for Money
8.89
Good rates for the location, though parking fees were a concern.
Food and Beverage
8.94
Breakfast options had mixed reviews, but the homemade omelets received positive comments.
Overall Experience
9.41
Overall, experiences were favorable, although there were some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:35

Property Description

Convenient Location
Located just 700 meters west of The Gulch restaurant district, this Nashville Best Western PLUS hotel offers easy access to the city's vibrant dining scene. Guests can also explore Nashville's city centre, just 2.7 km away.

Delicious Breakfast Options
Start your day right with a daily hot breakfast featuring an omelette station, fresh fruit, yogurt, and more. Indulge in hot waffles, pastries, and a variety of beverages including coffee, tea, and juice.

Comfortable Accommodations and Amenities
Relax in well-equipped guest rooms with a microwave, refrigerator, and flat-screen TV. Enjoy the convenience of coffee-making facilities and complimentary bottled water. Stay connected with free WiFi and take advantage of the on-site fitness centre and 24-hour reception.

Book now for a delightful stay at the Best Western PLUS Music Row in Nashville!

Important information:

Guests must be at least 18 years or older to check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Wed, Jan 14, 2026 until Tue, Mar 31, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BNA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 20 per day.

Location

Property Accessibility

Total Disability Score: 5.14
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

9.2
Based on 2405 reviews
Cleanliness: 9.44
Service: 9.61
Location: 9.45
Room Quality: 8.9
Amenities: 8.93
Value for Money: 8.89
Food and Beverage: 8.94
Overall Experience: 9.41
G
Gina • couple • us
10
2026-02-14 • via Nuitee
M
megan • couple • us
1
Pros:

blood on towels when we arrived and nickel and dimed us with early check in fee

2026-02-14 • via Nuitee
K
Kathy • family_with_children • us
10
Pros:

Staff was exceptionnel

Cons:

No pool indoor

2026-02-13 • via Nuitee
R
REBECCA • family_with_children • us
10
Pros:

The breakfast is the best that I’ve had for many hotel.

Cons:

The comfort of the mattresses was not good. Too hard.

2026-02-13 • via Nuitee
W
Wise • family_with_children • us
9
Welcoming
Pros:

Friendly and clean

Cons:

The tv did not work from the storm

2026-02-12 • via Nuitee
T
Tiffany • solo_traveller • us
9
I will stay here again
Pros:

This is the only place I stay at when I have to come to Nashville for treatment. I love the place and wish they could cook potatoes with peppers lol

Cons:

I have no complaints

2026-02-11 • via Nuitee
S
Sandra D Garcia • family_with_children • us
9
Pros:

The staff was really nice and helpful

Cons:

I have no complaints

2026-02-11 • via Nuitee
5
550sadhanat • Business
10
Friendly staff
Pros:

Friendly staff!, Breakfast was great, everything went fine with my stay.

2026-02-10 • via Tripadvisor
M
Martha • family_with_children • us
3
The server was down so no television was available.This should have been disclosed when checking in.
Pros:

We had to leave for the hospital for a pediatric Admit for stem cell transplant early. So we could not have breakfast.

Cons:

Best Western and booking.com knew this stay was due to a pediatric admission for a stem cell transplant at Vanderbilt children's hospital. Booking.com waived the parking fee and sent me a personal email wishing our family all the best in this difficult situation. Checking in, I was hassled about the parking fee. Checking in, I asked for a second night to stay so I could check on my minor grandchild as he prepared for this treatment. Despite being told by the manager on the phone, I believe Sebastian was his name, the woman would not allow me to speak with him. He had assured me a low rate due to circumstances. However, She charged me $185 for the second night. This was $30 more than the first night. When we arrived in the room, with two minor children before a life-saving procedure, the televisions were not working. I called the front desk and was told they would not be working our entire stay because of the ice storm the previous week. I immediately cancelled the second night. I understand weather issues. But I found it to be completely deceitful not to be notified of this with children in tow. Children who would be admitted to a Childrens Hospital for a life-saving procedure; one donor and one a recipient. I expected more from Best Western, which is a major chain. I am 71 years old and have stayed at Best Western many times over the years.
I would very much appreciate, and almost expect a partial if not full refund from Best Western for their deceitful practice. Obviously posting in the lobby that televisions are not working, business might be lost. Yet it is an advertised amenity and expected in 2026. I won’t be staying at your hotel again unless I am reimbursed.

2026-02-10 • via Nuitee
9
959laurik • Family
4
Beds were super hard and no TV.
Pros:

There was no television service due to storm that went through 2 weeks prior to my arrival. I was never informed not even during check in, found out at 9 pm when I went to turn on the TV. And the beds were super hard and uncomfortable.

2026-02-09 • via Tripadvisor
T
Tremetrius • extended_group • us
8
2026-02-09 • via Nuitee
C
CathyV773 • Couples • Strathroy, Ontario
10
Great place to stay in Nashville
Pros:

Great location, helpful staff, breakfast Lady Tina most attentive, good and varied breakfast, charming decoration, comfy beds,

2026-02-02 • via Tripadvisor
S
Simona • family_with_children • gb
1
Depressing and stinky
Pros:

Nothing.

Cons:

Horrible sickening smell of chemicals throughout the hotel. Disgusting old carpets. Super hard and uncomfortable beds. Elevators which seem like it may be your last ride. Super cold room, with gargantuan aircon unit, super loud. Something else buzzing non stop. Can hear the traffic through the single glazed windows. Unpleasant cleaning staff (maybe lack of English language plays part?). The whole place looks like it needs urgent repairs and a health and safety inspection.

It was so bad, that I had to leave 30 minutes after check out and pay for another last minute hotel.

There are hotels in the downtown (much safer.and convenient area) barely $30 more expensive than this one - and so much better, newer and cleaner. Don't waste your money, and don't come to this one.

2026-01-31 • via Nuitee
C
Charlinda • solo_traveller • us
1
2026-01-31 • via Nuitee
S
Shannon • family_with_children • us
10
2026-01-29 • via Nuitee
C
Cherie • solo_traveller • us
10
Great place.
Pros:

The staff were great, breakfast was amazing, very clean.

Cons:

I was surprised we had to pay for parking. That should’ve been included in the listing.

2026-01-27 • via Nuitee
G
Gildersleeve • family_with_children • us
9
2026-01-26 • via Nuitee
T
Thejas • extended_group • us
9
2026-01-24 • via Nuitee
P
Patrick • couple • us
9
Snow storm approaching /everyone is in panic mode
Pros:

Very comfortable

2026-01-24 • via Nuitee
A
Anthony • family_with_children • us
1
Pros:

The location

Cons:

They charged me after I already paid on booking.com and then they were not helpful at all when trying to fix the issue. Luckily I have money in my account. What would happen if they did it to someone who doesn't? Horrible customer service department.

2026-01-23 • via Nuitee