Hotel Colonnade Coral Gables, Autograph Collection

Room Overall

Humberto the concierge and Niko from front office were great

First the location is prime in the heart of coral gables close to all the nice restaurants . The hotel is a little old but it’s still gorgeous with comfortable and very clean rooms. I was very impressed with the quality or service , everyone so friendly and welcoming. Please reward Nico in from office who really makes a difference in guest experiences, at least for me :)

Amazing property, filled with rich history and stunning architecture. The hotel is shinning due to its amazing customer service. We will be back!

We have visited the hotel many times as our son was going to the U. From the first visit to our last one, Humberto always makes the stay special with his attention to details and smile no matter what he is doing, he always made us feel special.

The hotel is in a great location with so many restaurants around and you get to see an occasional wedding every once in a while.

I stayed at this hotel in February for a wedding and unfortunately had a very disappointing experience with guest security and customer service. While getting ready in my room for the wedding, I took my shoes off and never saw them again. Numerous people entered the room throughout the day and several guests later confirmed they had seen the shoes in the room before they disappeared.

I immediately contacted the hotel hoping they would help investigate, check cameras, or make some effort to locate the missing item, especially considering the value of the shoes. Unfortunately, the response was extremely dismissive. I was simply told the shoes were “lost,” and no real investigation ever seemed to happen. Months later, I still have no answers, follow-up, or resolution.

For a luxury hotel, I expected a much higher level of professionalism, care, and guest support. I tried handling this privately and respectfully first, but after receiving little to no help, I feel it’s important to share my experience with future guests.

Ubicación

I was in town to celebrate my daughter’s graduation receiving her doctorate from university o Miami. The front desk representatives Jessica and Alex made the entire trip enjoyable. They were personable and professional !11 The hotel was located in a great area and I had no complaints on anything. Hope to visit again!

Excepcional, very good Boutique Hotel the location is very

We enjoyed a weekend stay at the Colonnade. The attendants at the front desk and hotel staff were friendly and helpful and seemed to genuinely want us to enjoy our stay. Valet parking was easy, and we didn't have to wait long for our car to be returned. The entrance of the hotel is a bit confusing, as it inhabits certain floors within a multi-use office building. Reception is found on the 2nd floor from the general building office elevator. What we found confusing is that the hotel elevators list reception as the ground floor. The hotel is very popular for events (specifically weddings) which take over the ground floor of the building. Thankfully, the noise from the weddings could not be heard in our room. The pool and hot tub were nice but had limited seating. Our room was attractive, large, clean, and comfortable, but had a slightly mildewy smell when you entered. The amenities included bar soap, moisturizer, and mounted on the shower wall: shampoo, conditioner, and body gel. It was hard to tell if these products were safe for color treated hair. The in-room safe and telephone were not functioning, We did not contact management about this. Breakfast was a bit of a disappointment. On Sunday, you can order off a menu, but not on Monday. There were limited options on the buffet and not all at the right temperature. Also, they strangely did not have basic black (breakfast) tea. There are several restaurants attached to the hotel building. The best asset of this property is its location on the Miracle Mile.

la Habitacion estaba limpia

We were there for my daughter’s wedding weekend. Humberto, the concierge, was the very best part! Everything was absolutely amazing.

Humberto the concierge was phenomenal! Beyond excellent customer service. Unforgettable. He made my valet issue seem like nothing with how he treated me at check in.

Horrific valet service. Extremely unprofessional and unorganized.

Visited for a week on a business trip.

Very central in Downtown Miami and situated in a nice and safe neighbourhood- with bars and restaurants close by.

Good and easy check in - but the room I was allocated first was 206 and I might as well have slept in the lift shaft. I was right next to the lift and it was ridiculously noisy. I think they should only offer those rooms as a last resort and at a discounted price. To be fair, I talked to the front desk and they moved me the same day - and to a suite for my troubles.

Rooms were both very nice - everything you need and very clean.

Had an enjoyable stay and the staff were very helpful.

Just watch out for the large parties, eg weddings at the weekends as you can feel you are gatecrashing someone else’s party!

We were a bit disappointed in our stay. At first glance, the hotel is nice. Our room was spacious. But the remote control for the curtains did not work, the television remote did not work, and when they brought a new remote, the Netflix button still didn’t work. The mattress on the bed was very uncomfortable, and the outlet by the bed nearest the window was filthy. We won’t be staying here again.

We just needed a spot before we left for the airport. The room looked barely cleaned. So much mold. Dirty, except for the linens. would not recommend. No idea how this is a 4.2 on here. Plus it was $450.

Excelente atencion del personal y ubicacion en una de las mejores zonas de Miami, rodeado de muchas opciones de restauracion
Habitaciones muy amplias y modernas, tal cual se ven en las fotos. Nos dieron las 4 juntas como pedimos: todas en la misma planta, 2 juntas al inicio del pasillo y otras dos comunicadas al final
El resort fee incluia muchos extras: 25$ /habitacion y dia que podias gastar en el bar o el restaurante, champan y agua a cualquier hora del dia, 2h/dia de alquiler de bicicletas
La piscina era pequeña pero tranquila y con jacuzzi
Buen gimnasio y zona de juegos con billar y futbolin
La ultima noche nos dejaron un plato con embutidos, mermelada, tostadas y futos secos en la habitacion